Starkey IIC NW User manual

Custom

Products

IIC NW

(Invisible-In-Canal Non-Wireless)

OPERATIONS MANUAL

IIC NW Overview | 3Table of Contents

Overview

IIC NW Overview � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 3

Preparation

Batteries/Battery Indicators � � � � � � � � � � � � � � � � � � � � � � � � 4

Insertion and Removal � � � � � � � � � � � � � � � � � � � � � � � � � � � � 7

Operation

Power On & Off � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 9

Telephone Use � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 10

Adjustments Using T2Remote � � � � � � � � � � � � � � � � � � � � � 11

Troubleshooting Guide � � � � � � � � � � � � � � � � � � � � � � � � � � 12

Multiﬂex Tinnitus Technology � � � � � � � � � � � � � � � � � � � � � � � � 13

Hearing Aid Care

Hearing Aid Care � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 14

IIC NW Microphone Cleaning � � � � � � � � � � � � � � � � � � � � � 16

Service and Repair � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 19

Troubleshooting Guide � � � � � � � � � � � � � � � � � � � � � � � � � � 20

Tips for Better Communication � � � � � � � � � � � � � � � � � � � � � � � 21

Regulatory Information

Safety Information � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 23

FDA Information� � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 24

FCC Information� � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 29

Hearing Aid

IIC NW

IIC NW Battery Size: 10

Features, Controls and Identiﬁcation

Your hearing aid controls include:

1� Microphone

2� Battery compartment (on/off control)

3� Vent (optional)

4� Sound outlet (receiver)

5� Removal handle

Your hearing aid can be identiﬁed by:

6� Location of serial number

7� Side indicator R for Right, L for Left

8� White dot indicates the top of the

hearing aid

Preparation | 54 | Preparation

Batteries

Your hearing aid uses a battery as its power source�

The battery size can be identiﬁed by the yellow(10)

color code on the packaging�

To insert or replace the battery:

1� Use the ﬁnger pick on the battery door�

2� Open the battery door gently and remove

the old battery�

3� Remove the colored tab from the new battery�

Wait 3–5 minutes after removing tab before

inserting battery�

4� Align the battery’s “+” sign (ﬂat side of the

battery) with the “+” on the battery door�

5� Close the battery door�

Battery Indicators

An indicator will sound when the battery voltage is

low� You have approximately ﬁve minutes*to replace

the battery� An indicator may also sound just before

the battery stops working�

*Actual time between low battery indicator and shut down will vary depending on

environmental noise levels and brand of battery used.

WARNINGS

Batteries are dangerous if swallowed� To help prevent

the accidental ingestion of batteries:

Keep out of reach of children and pets

Check your medications before taking them –

batteries have been mistaken for pills

Never put batteries in your mouth, as they can

easily be swallowed

NATIONAL BUTTON BATTERY

INGESTION HOTLINE: 202-625-3333

Preparation | 76 | Preparation

Helpful Hints

• NEVER FORCE THE BATTERY DOOR SHUT�

This could result in serious damage; if the door

will not close securely, check that the battery is

inserted correctly�

• Do not open the battery door too far or damage

is likely to occur�

• Dispose of used batteries immediately in the

proper waste or recycling container�

• Batteries vary in size and performance� Your

hearing professional is your best source for

lifespan estimates and veriﬁcation that you

are using the proper size and type�

Insertion and Removal

To insert the hearing aid:

1� Hold the hearing aid with

your thumb and foreﬁnger on

the outer edges of the case�

2� Tilt your hand slightly forward

and gently insert the canal tip

of the hearing aid into your

ear canal and rotate the

hearing aid backward� Softly

press the hearing aid into

place with your ﬁngertip�

To remove the hearing aid:

Grasp the hearing aid with your

thumb and foreﬁnger; gently rotate

it as you pull outward�

For hearing aids with removal handle:

grasp removal handle and gently

remove from ear�

Operation | 98 | Preparation

Helpful Hints

• Minor irritation and/or inﬂammation may occur

as your ear becomes accustomed to having an

object in it; if so, please contact your hearing

professional�

• If an actual allergic reaction occurs, alternative

earmold materials are available; contact your

hearing professional�

• Severe swelling, discharge from the ear,

excessive wax or other unusual conditions

warrant immediate consultation with a physician�

Power On & Off

To turn ON:

Insert a battery and completely close

the battery door� Your hearing aid has

a power‑on delay that allows you time

to insert your hearing aid into your ear� You may hear

a tone indicating that your hearing aid is powering on�

To turn OFF:

Open the battery door until the battery is no longer

touching the battery contacts�

Operation | 1110 | Operation

General Telephone Use

Some hearing aids work best by

holding the phone close to, but

not fully covering your ear� In

some instances, if you encounter

whistling (feedback), tilt the

receiver at an angle until the

whistling stops�

Adjustments using T2Remote

You may use a cell phone, cordless telephone, or

corded telephone to adjust your hearing system� The

telephone MUST “beep” when the keys are pressed

for this function to work�

• Hold the phone approximately 3 inches from the

ear

• Press ** to “wake” T² (a tone series indicates that

it is ready for a command)

• T² will “sleep” after 20 seconds

• Press the telephone key that corresponds to the

desired function

Use the following keypad buttons to remotely

adjust your hearing aid settings.

Volume

Memory Memory

Press 2 times

to wake

Mute

Volume

Troubleshooting Guide

SYMPTOM POSSIBLE

CAUSES

SOLUTIONS

Hearing

system not

responding

to telephone

command

Telephone keys

not emitting beep

tones

Consult telephone

operator’s manual to

enable beep tones

T2not unlocked

prior to command

Press ** and listen for

unique T2indicator

Telephone too

far from hearing

system

Bring telephone closer

to hearing system

microphone

Incorrect key

command

Press ** to wake then

press 2 or 8 to increase

or decrease volume

or 4 or 6 to change

programs if device has

multiple programs

Hearing

system

responded

but won’t

respond

to later

command

T2automatically

“sleeps” 20

seconds after last

command

Press ** to wake

then press key that

corresponds to desired

action

Multiﬂex Tinnitus Technology

Multiﬂex Tinnitus Technology can be used as part

of a tinnitus treatment program� Multiﬂex Tinnitus

Technology plays a tinnitus stimulus through the

hearing aid� The tinnitus stimulus is programmed

according to your hearing loss, and your hearing

professional can adjust the settings of the tinnitus

stimulus to meet your needs�

Multiﬂex Tinnitus Technology | 1312 | Operation

14 | Accessories Hearing Aid Care | 15

Hearing Aid Care

Keep your hearing aid clean at all times� Heat, moisture

and foreign substances can result in poor performance�

• Clean daily over a soft cloth to prevent damage

from a fall to a hard surface�

• Use a cleaning brush to clean debris from

around the microphone, receiver and

battery compartment�

• Never use water, solvents, cleaning ﬂuids

or oil to clean your hearing aid�

Your hearing professional can provide further

information on additional maintenance procedures

for your hearing aid, if needed�

Helpful Hints

• When not wearing your hearing aids, open the

battery door to allow any moisture to evaporate�

• Do not take apart your hearing aids or insert

the cleaning tools inside them�

• When not in use, remove the batteries

completely; place your hearing aid in the storage

container and store:

– In a dry, safe place

– Away from direct sunlight or heat to avoid

extreme temperatures

– Where you can easily ﬁnd them

– Safely out of reach of children and pets

Hearing Aid Care | 1716 | Hearing Aid Care

IIC NW Microphone Cleaning

Your hearing aid microphone is

hidden alongside the battery

door� It is important that the

battery door be kept clean

and free from wax and debris

to prevent damage to the

microphone�

Open the battery door and

clean the acoustic recess on

the battery door with a small

brush� Be sure to brush away

from the center of the battery

door (toward the outside)�

Hear Clear Receiver Wax Guards

The hearing aid integrates disposable HearClear

earwax protection� The innovative wax guards prevent

earwax accumulation in the hearing aid receiver�

When you need to replace your wax guards, please

follow the instructions below�

1� Insert empty end of the application stick straight

into used wax guard in hearing aid�

2� Pull straight out (do not twist) on stick to remove

used wax guard�

3� Use opposite end of stick to ﬁrmly insert clean

wax guard straight into hearing aid�

4� Pull straight out (do not twist) to remove stick

and discard�

Small Microphone Cover

The custom microphone cover protects the

microphone from wax and debris� Your hearing

professional will instruct you on maintenance of

the microphone cover�

Guard

PKGS2603-01-EE-XX 81060-007 2/13 Rev. B

Microphone Cover

Hearing Aid Care | 1918 | Hearing Aid Care

1 2

Service and Repair

If, for any reason, your hearing aid does not operate

properly, do NOT attempt to ﬁx it yourself� Not only

are you likely to violate any applicable warranties or

insurance, you could easily cause further damage�

Should your hearing aid fail or perform poorly, check

the guide on the next page for possible solutions� If

problems continue, contact your hearing professional

for advice and assistance� Many common problems

may be solved in your hearing professional’s ofﬁce or

clinic�

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