Sony STR-ZA3100ES Reference guide

Help Guide

MULTI CHANNEL AV RECEIVER

STR-ZA3100ES/STR-ZA2100ES/STR-ZA1100ES

Use this Help Guide when you have any questions on how to use the receiver.

In this Help Guide, the STR-ZA3100ES is used for illustrative purposes unless otherwise noted.

By updating your software to the latest version, you can take advantage of the newest functions.

Parts and Controls

Receiver

Front panel (with the front cover attached)

Front panel (without the front cover attached)

Power indicator

Indicators on the display panel

Rear panel (STR-ZA3100ES)

Rear panel (STR-ZA2100ES)

Rear panel (STR-ZA1100ES)

Remote control

Remote control (upper section)

Remote control (lower section)

Preparation
1. Installing speakers
Locations and names of speakers
Installing 7.1-channel speaker system
Installing 5.1.2-channel speaker system using top middle speakers
Installing 5.1.4-channel speaker system using top front and top rear speakers with an additional stereo power amplifier (for STR-
ZA3100ES/STR-ZA2100ES)
Installing 7.1.2-channel speaker system using front Dolby Atmos enabled speakers with an additional stereo power amplifier (for
STR-ZA3100ES/STR-ZA2100ES)
Installing 5.1-channel speaker system with Zone 2 connection
Installing 5.1.2-channel speaker system with bi-amplifier connection (for STR-ZA3100ES/STR-ZA2100ES)
Installing 5.1-channel speaker system with bi-amplifier connection
Speaker configuration and speaker pattern settings
2. Connecting speakers
Connecting 7.1-channel speaker system
Connecting 5.1.2-channel speaker system using top middle speakers
Connecting 5.1.4-channel speaker system using top front and top rear speakers with an additional stereo power amplifier (for
STR-ZA3100ES/STR-ZA2100ES)
Connecting 7.1.2-channel speaker system using front Dolby Atmos enabled speakers with an additional stereo power amplifier (for
STR-ZA3100ES/STR-ZA2100ES)
Connecting 5.1-channel speaker system with Zone 2 connection
Connecting 5.1.2-channel speaker system with bi-amplifier connection (for STR-ZA3100ES/STR-ZA2100ES)
Connecting 5.1-channel speaker system with bi-amplifier connection
Speaker patterns and terminals to be connected (for STR-ZA3100ES/STR-ZA2100ES)
Speaker patterns and terminals to be connected (for STR-ZA1100ES)
3. Connecting a TV
Connecting a TV
Connecting a 4K TV
Connecting a 4K TV that supports HDCP 2.2 and a 4K streaming box using a 4K-compatible HDMI cable
Notes on connecting cables
About HDMI connections
4. Connecting audio-visual devices and the antennas (aerials)
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Connecting devices with HDMI jacks
Connecting devices with jacks other than HDMI jacks
Connecting the antennas (aerials)
Connecting another amplifier in Zone 2/3
Digital audio formats supported by the receiver
Video formats supported by the receiver
Notes on connecting cables
About HDMI connections
5. Connecting to the network
System requirements for a wired LAN connection
Connecting the receiver to the network using LAN cables (for STR-ZA3100ES)
Connecting the receiver to the network using LAN cables (for STR-ZA2100ES/STR-ZA1100ES)
6. Turning on the receiver/preparing the remote control
Inserting batteries into the remote control
Turning on the receiver
Notes on installing the receiver
7. Setting up the receiver using Easy Setup
Setting up the receiver using the Easy Setup
Performing Auto Calibration
1. About Auto Calibration
2. Before you perform Auto Calibration
3. Connecting the calibration microphone
4. Selecting the front speakers
5. Performing Auto Calibration
6. Checking Auto Calibration results
Enjoying Video and Sound
Playing AV devices
Using the menu on the TV screen
Enjoying video/sound from the connected device
Enjoying sound from a TV compatible with eARC or ARC (Enhanced Audio Return Channel/Audio Return Channel)
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What is eARC (Enhanced Audio Return Channel)?
When using an ARC-compatible TV that supports Dolby Atmos audio output
When using an eARC-compatible TV that supports Dolby Atmos and DTS:X audio output
Watching HDCP 2.2 copyright-protected content
Listening to the radio
Listening to FM/AM radio
Presetting FM/AM radio stations (Preset Memory)
Tuning to a station directly (Direct Tuning)
Changing the AM tuning scale
Enjoying sound effects
Selecting a sound field (Sound Field)
Selectable sound fields and their effects
Resetting sound fields to the default settings
Adjusting the equalizer (Equalizer)
Enjoying clear and dynamic sound at a low volume (Sound Optimizer)
Enjoying more natural sound with speakers installed in the ceiling (In-Ceiling Speaker Mode)
Enjoying high-fidelity sound (Pure Direct)
Using the DTS:X Dialog Control function
Changing the IMAX Mode setting for IMAX Enhanced content playback (IMAX MODE)
Adjusting the crossover frequency settings for IMAX Enhanced content playback (IMAX ADJUSTMENT)
Setting the level of the subwoofer for IMAX Enhanced content playback (SUBWOOFER VOLUME)
Activating the IMAX DTS:X Subwoofer Redirect setting (REDIRECT TO SUBWOOFER)
Using the Multi-Zone Features
Overview of multi-zone features
What you can do with multi-zone features
Available input sources for each zone
Enjoying sound from speakers located in another room (Zone 2)
Connecting 5.1-channel speaker system with Zone 2 connection
Assigning the speakers for Zone 2
Enjoying sound in Zone 2
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Enjoying sound from speakers located in other rooms using another amplifier
Connecting another amplifier in Zone 2/3
Setting the volume control for Zone 2/3 (Zone2/3 Line Out)
Setting the Zone 2 HDMI audio output of connected devices (Zone2 Audio Out)
Setting the priority for the main zone (Priority)
Enjoying sound using another amplifier in Zone 2 and/or Zone 3
Using Other Features
Interlocking with BRAVIA TV and other devices (“BRAVIA” Sync)
What is “BRAVIA” Sync?
Preparing for “BRAVIA” Sync
Turning off the receiver and connected devices simultaneously with the TV (System Power Off function) (Standby Linked to TV)
Enjoying TV sound from the speakers connected to the receiver (System Audio Control function)
Enjoying an input source from a connected device immediately (One-Touch Play function)
Selecting the optimum picture quality and sound field automatically (Scene Select function)
Operating the receiver menu using the TV remote control (Remote Easy Control function)
Echo Canceling function
About Language Follow function
Enjoying video and sound with your desired way of use
Switching the monitors that output the HDMI video signals
Switching between digital and analog audio (Input Mode)
Using other video/audio input jacks (Input Assignment)
Saving and recalling various settings for the receiver (Custom Preset)
About Custom Preset
Saving the settings to a preset
Recalling the settings saved to the scene
Items for which you can save settings and the default values for each item
Using the sleep timer (Sleep)
Viewing information on the display panel
Adjusting Settings
Easy Setup
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Setting up the receiver using the Easy Setup
Input Setup
Changing the assignment and display for the input jacks
Changing the name for each input (Name)
Speaker Setup
1. About Auto Calibration
2. Before you perform Auto Calibration
3. Connecting the calibration microphone
4. Selecting the front speakers
5. Performing Auto Calibration
6. Checking Auto Calibration results
Calibrating the phase characteristics of the speakers (Automatic Phase Matching)
Selecting the Auto Calibration type (Calibration Type)
Selecting the speaker pattern (Speaker Pattern)
Checking the speaker position and the corresponding speaker terminals (Speaker Connections)
Assigning the surround back speaker terminals (SB Speaker Assign)
Adjusting the speaker size (Size)
Adjusting the speaker distance (Distance)
Adjusting the speaker level (Level)
Outputting a test tone from each speaker (Test Tone)
Setting the crossover frequency of the speakers (Crossover Frequency)
Adjusting the equalizer (Equalizer)
Lifting up the sound of the center speaker (Center Speaker Lift Up)
Setting the correct angles of the surround speakers (Surround Speaker Position)
Calibrating speaker positioning (Speaker Relocation)
Setting the height from the floor to the ceiling speakers (Ceiling Height)
Selecting the unit of measurement (Distance Unit)
Network Setup
Setting up a network (Internet Setup)
Checking the network information (Information)
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Enabling the network function even when this receiver is in standby mode (Network Standby)
Enjoying Hi-Fi System sound (Music Connect)
Audio Setup
Playing audio signals with high-quality sound (Digital Legato Linear (D.L.L.))
Enjoying clear and dynamic sound at a low volume (Sound Optimizer)
Selecting a sound field (Sound Field)
Enjoying more natural sound with speakers installed in the ceiling (In-Ceiling Speaker Mode)
Enjoying high-fidelity sound (Pure Direct)
Setting the low-pass filter for the subwoofer output (Subwoofer Low Pass Filter)
Synchronizing audio with video output (A/V Sync)
Selecting the language of digital broadcasts (Dual Mono)
Compressing the dynamic range (Dynamic Range Compressor)
Switching the mode of the DTS decoder (Neural:X)
HDMI Setup
Up-converting video signals to 4K (4K Scaling)
Controlling HDMI devices (Control for HDMI)
Turning off the receiver and connected devices simultaneously with the TV (System Power Off function) (Standby Linked to TV)
Enjoying sound from a TV compatible with eARC or ARC (Enhanced Audio Return Channel/Audio Return Channel)
Enjoying content of a connected device without turning on the receiver (Standby Through)
Setting the HDMI audio signal output of connected devices (Audio Out)
Setting the Zone 2 HDMI audio output of connected devices (Zone2 Audio Out)
Setting the level of the subwoofer (Subwoofer Level)
Selecting the method to use the HDMI OUT B (ZONE 2) jack (HDMI Out B Mode)
Setting the priority for the main zone (Priority)
Speeding up the display when switching the HDMI input (Fast View)
Setting HDMI signal formats (HDMI Signal Format)
Zone Setup
Setting up the receiver to enjoy sound in Zone 2/3 (Zone Controls)
Presetting the volume in the main zone (Main Preset Volume)
Limiting the volume for the main zone (Main Max Volume)
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Presetting the volume in Zone 2/3 (Zone2/3 Preset Volume)
Limiting the volume for Zone 2/3 (Zone2/3 Max Volume)
Setting the volume control for Zone 2/3 (Zone2/3 Line Out)
System Setup
Selecting the language (Language)
Tuning on/off the display for the volume level or sound field (Auto Display)
Setting standby mode (Auto Standby)
Changing the volume display (Volume Display)
Switching the brightness of the display panel (Dimmer)
Using the sleep timer (Sleep)
Checking the software version (Software Version)
Updating the software via the network (Network Update)
Updating the software using the USB flash drive (USB Update)
Setting the tuner (Tuner Setup)
Install Setup
Turning on control mode for maintenance (External Control)
Switching on/off the 12V trigger output (Trigger 1/2/3) (for STR-ZA3100ES)
Switching on/off the 12V trigger output (Trigger) (for STR-ZA2100ES/STR-ZA1100ES)
Displaying a test screen (Test Picture for HDMI Out A/B)
Locking settings of the receiver (Settings Lock)
Using the menu on the display panel
Operating the receiver with the menu on the display panel
Viewing information on the display panel
Reverting to the factory default settings
Troubleshooting
Error messages
PROTECTOR
UPDATE FAILED
FAN STOPPED (for STR-ZA3100ES only)
List of messages after Auto Calibration measurements
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Network features message list
General
The receiver is turned off automatically.
The receiver does not turn on after performing USB Update or Network Update.
The receiver does not turn on even when the TV is turned on.
The receiver turns off when the TV is turned off.
The receiver does not turn off even when the TV is turned off.
Image
No image appears on the TV screen.
No 3D content appears on the TV screen.
No 4K content appears on the TV screen.
No image is output to the TV screen when the receiver is in standby mode.
HDR (High Dynamic Range) images cannot be displayed in HDR mode.
The home menu does not appear on the TV screen.
The display panel is turned off.
Image does not appear on the TV screen when the receiver is not turned on.
When the language for the on-screen display of the TV is changed, the on-screen display language of the receiver is changed
simultaneously.
Sound
No sound or only a very low level of sound is heard, no matter which device is selected.
There is severe humming or noise.
No sound or only a very low level of sound is heard from specific speakers.
There is no sound from a specific device.
There is no sound from the TV via the HDMI OUT A jack when using the eARC or ARC function.
The Dolby Atmos-compatible sound played back on the TV is not output from the receiver.
The left and right sound is unbalanced or reversed.
Dolby Digital or DTS multi-channel sound is not reproduced.
The surround effect cannot be obtained.
A test tone is not output from the speakers.
A test tone is output from a different speaker than the speaker displayed on the TV screen.
No sound is output from the TV when the receiver is in standby mode.
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4-686-529-11(5) Copyright 2017 Sony Corporation
There is a time gap between the audio output and the visual display.
Tuner
The FM reception is poor.
The FM stereo reception is poor.
You cannot tune to radio stations.
USB devices
A USB device is not recognized.
A USB device cannot be connected to the USB port.
Network connection
An error message appears.
Cannot connect to the network.
“BRAVIA” Sync (Control for HDMI)
The Control for HDMI function does not work.
TV sound cannot be heard from the speakers connected to the receiver.
Remote control
The remote control does not function.
If the problem is not solved
Reverting to the factory default settings
Resetting sound fields to the default settings
Customer support websites
Other Information
Trademarks
Software License Information
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