Sony WF-C700N Reference guide
Help Guide
Wireless Noise Canceling Stereo Headset
WF-C700N
Model: YY2968
Quick Start Guide
To prevent burning or malfunction due to getting wet
Download the app, and set up the headset
To use all functions and improved performances, update the software of the headset and “Sony | Headphones Connect”
app to the latest version. For details, refer to the following:
https://www.sony.net/elesupport/
Let’s start to use
1
Related information
Establishing a Bluetooth connection manually
Charging the headset
Wearing the headset
Twist the headset unit to slide the earbud tip deep into your ear canal.
Establishing a BLUETOOTH® connection
The headset is turned on when the headset units are removed from the charging case.
Follow the downloaded “Sony | Headphones Connect” app instructions.
Operating the headset
Press the button.
Left
: To switch the noise canceling function and Ambient Sound Mode
Right
: To play or pause music
: To skip to the beginning of the next track
: To skip to the beginning of the previous track (or the current track during playback)
: To use or cancel the voice assist function (Google™ app/Siri)
Getting started
What you can do with the Bluetooth function
About the voice guidance
Supplied accessories
Checking the package contents
Replacing the earbud tips
Parts and controls
Location and function of parts
About the indicator
Wearing the headset
Wearing the headset
Using only one headset unit
Operating the headset
2
About the buttons on the headset
Power/Charging
Charging
Available operating time
Checking the remaining battery charge
Turning on the headset
Turning off the headset
Making connections
How to make a wireless connection to Bluetooth devices
Easy setup with app
Connecting with the “Sony | Headphones Connect” app
Android smartphone
Pairing and connecting with an Android smartphone
Connecting to a paired Android smartphone
iPhone (iOS devices)
Pairing and connecting with an iPhone
Connecting to a paired iPhone
Computers
Pairing and connecting with a computer (Windows® 11)
Pairing and connecting with a computer (Windows 10)
Pairing and connecting with a computer (Mac)
Connecting to a paired computer (Windows 11)
Connecting to a paired computer (Windows 10)
Connecting to a paired computer (Mac)
Other Bluetooth devices
Pairing and connecting with a Bluetooth device
Connecting to a paired Bluetooth device
Listening to music
Listening to music via a Bluetooth connection
3
Listening to music from a device via a Bluetooth connection
Controlling the audio device (Bluetooth connection)
Disconnecting Bluetooth connection (after use)
About 360 Reality Audio
Noise canceling function
What is noise canceling?
Using the noise canceling function
Listening to ambient sound
Listening to ambient sound during music playback (Ambient Sound Mode)
Sound quality mode
About the sound quality mode
Supported codecs
About the DSEE function
Making phone calls
Receiving a call
Making a call
Functions for a phone call
Making a video call on your computer
Disconnecting Bluetooth connection (after use)
Using the voice assist function
Using the voice assist function (Google app)
Using the voice assist function (Siri)
Using the apps
What you can do with the “Sony | Headphones Connect” app
Installing the “Sony | Headphones Connect” app
Accessing support information from the “Sony | Headphones Connect” app
How to keep the software up-to-date (for comfortable use of the headset)
Important information
4
Precautions
When you have finished using the headset
Maintenance
To prevent burning or malfunction due to getting wet
When the headset units or charging case gets wet
Licenses
Trademarks
Customer support websites
Troubleshooting
What can I do to solve a problem?
Power/Charging
Unable to turn on the headset.
Charging cannot be done.
The available operating time is short, the battery power does not last long, the battery life of the left and right headset units is
different.
Charging time is too long.
Sound
No sound, no sound from one side
Low sound level
Low sound quality, or noise or unusual sound can be heard.
Sound skips frequently.
Noise is heard during music playback.
The noise canceling effects are not sufficient.
Bluetooth connection
Pairing with a Bluetooth device cannot be done.
Unable to make a Bluetooth connection.
The headset cannot be operated.
Cannot hear the other person or the call volume is low during calls/The other person cannot hear you or their call volume is low
during calls.
Others
5
Help Guide
Wireless Noise Canceling Stereo Headset
WF-C700N
What you can do with the Bluetooth function
The headset uses Bluetooth wireless technology, allowing you to do the following.
Listening to music
You can enjoy music wirelessly from a smartphone or music player, etc.
Talking on the phone
You can make and receive calls hands-free, while leaving your smartphone or mobile phone in your bag or pocket.
5-047-128-11(1) Copyright 2023 Sony Corporation
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Help Guide
Wireless Noise Canceling Stereo Headset
WF-C700N
About the voice guidance
In the factory settings, you will hear the English voice guidance via the headset.
You can change the language of the voice guidance and turn on/off the voice guidance using “Sony | Headphones
Connect” app. For more details, refer to the “Sony | Headphones Connect” app help guide.
https://rd1.sony.net/help/mdr/hpc/h_zz/
When entering pairing mode: “Pairing”
When the remaining battery charge of the headset is low: “Low battery”
When automatically turning off due to low battery of the headset: “Battery is empty”
Note
It takes up to about 6 minutes when you change the language of the voice guidance.
When you initialize the headset to restore to the factory settings after you change the language of the voice guidance, the
language will not return to the factory settings.
If the voice guidance is not heard after changing the voice guidance language or updating the software of the headset, set the
headset units into the charging case, and close the charging case lid to turn them off, then remove the headset units from the
charging case to turn them on again.
5-047-128-11(1) Copyright 2023 Sony Corporation
8
Help Guide
Wireless Noise Canceling Stereo Headset
WF-C700N
Checking the package contents
After opening the package, check that all of the items in the list are included. If any items are missing, contact your
dealer.
Numbers in ( ) indicate the item amount.
Wireless Noise Canceling Stereo Headset
USB Type-C® cable (USB-A to USB-C®) (approx. 20 cm (7.88 in.)) (1)
Hybrid silicone rubber earbud tips (SS/M/LL 2 each)
M-sized earbud tips come attached to the left and right headset units at the time of purchase.
The size of the earbud tips can be determined based on the number of dotted lines inside the bottom of the earbud
tips.
SS size: 1 line
M size: 3 lines
LL size: 5 lines
Charging case (1)
Note
Earbud tips are consumables. If the earbud tips are damaged and need replacing, contact your nearest Sony dealer or purchase
the EP-EX11 series*, sold separately.
Related Topic
Earbud tips are damaged or lost.
May not be supported in some countries or regions.*
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5-047-128-11(1) Copyright 2023 Sony Corporation
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