Sony Xperia Ear Duo Operating instructions

Troubleshooting

Xperia Ear Duo

XEA20

Contents

The touchpad doesn’t respond.................................................... 3

The Xperia Ear Duo doesn't work................................................. 3

The main units aren't comfortable to wear..................................4

The Xperia Ear Duo doesn’t seem to charge................................5

The main unit (R) runs out of power faster than the main

unit (L)............................................................................................5

I can't update the ﬁrmware for the Xperia Ear Duo..................... 6

The Bluetooth connection drops when changing the Sound

quality mode................................................................................. 6

I can’t hear any sound from the connected device..................... 6

I can’t hear any chat voices when using Anytime Talk ............... 6

There is something wrong with the main units........................... 7

The touchpad doesn’t respond

•When sliding your ﬁnger along the touchpad, make sure that you move your ﬁnger

ﬁrmly and not too quickly. Do not swipe as you would on a touchscreen.

To slide your ﬁnger on the touchpad

•Slide your ﬁnger ﬁrmly up or down on the touchpad, then release it.

•Make sure that you don't tap the touchpad too quickly or too slowly, especially

when you double-tap or triple-tap. Try to make each tap more distinct than you

would on a touchscreen.

The Xperia Ear Duo doesn't work

If your Xperia Ear Duo doesn’t work, try these actions one after the other. Verify

after each action whether the problem was solved before trying the next one.

•Turn o the main units by placing them into the charging case. Then turn the main

units back on by removing them from the charging case. The device turns o

automatically when 15 to 30 minutes pass after the Bluetooth connection drops.

•Check if your device is charged.

•Restart your Xperia Ear Duo.

To restart your Xperia Ear Duo

1Using two ﬁngers, touch and hold the touchpad of the main unit (R) for 10

seconds. Make sure to place your ﬁngers on either side of the SONY logo, as

shown in the illustration.

2The LED indicator of the main unit ﬂashes twice in white. The main unit

restarts and makes a start-up sound.

3Repeat the procedure with the main unit (L).

The main units aren't comfortable to

wear

•Make sure that you wear the main units according to the wearing instructions.

To wear your Xperia Ear Duo

1Hold the main unit (R) with your left hand.

2Gently pull down your right earlobe with your right hand.

3Sliding the main unit behind your ear, insert the ring supporter into your ear

as shown in the illustration. Adjust the ring supporter so it ﬁts comfortably in

your ear.

4Insert the main unit (L) in the left ear in the same procedure.

Make sure no hair is caught between the proximity sensor window and your ear. If the

proximity sensor is covered, it cannot function properly.

•Make sure that the ring supporter is the right size and that you have assembled it

correctly.

To change the ring supporter

1Choose the ring supporter size that ﬁts stably and comfortably in your ear.

2To remove the ring supporter, hold the main unit tightly and push the ring

supporter straight backward.

3To attach the ring supporter, align the convex part of the main unit with the

concave part of the ring supporter.

4When attaching, cover the hook A with the rubber of the ring supporter as

shown in the illustration. Make sure not to tear the ring supporter.

When removing, do not forcibly pull or twist the ring supporter, as this can damage or tear

it. When attaching, check the right/left markers on the ring supporters and main units to be

sure they are matched correctly.

The Xperia Ear Duo doesn’t seem to

charge

•It may take about a minute for your Xperia Ear Duo to start charging. When

charging starts, the LED indicator of the charging case turns green.

•Make sure that you use the USB Type-C cable provided to charge your device.

•Use a power outlet to charge your device. The device charges slowly when

connected to a computer.

The main unit (R) runs out of power

faster than the main unit (L)

•The main unit (R) handles all Bluetooth communication, and therefore consumes

extra power. This makes the battery in the main unit (R) run out faster.

I can't update the ﬁrmware for the

Xperia Ear Duo

•Place the main units into the charging case. Make sure that the charging case is

connected to the charger using the USB Type-C cable provided.

•Make sure that the device is not placed close to any magnets, since magnetic ﬁelds

aect the device and may interfere with the ﬁrmware update.

•If the ﬁrmware update fails, remove the main units from the charging case and

connect with your smartphone. When a ﬁrmware update message appears on the

Xperia Ear Duo app, try updating the ﬁrmware again.

The Bluetooth connection drops

when changing the Sound quality

mode

•When you change the Sound quality mode, Bluetooth disconnects and then

reconnects automatically after 30 seconds.

I can’t hear any sound from the

connected device

•Make sure that your Xperia Ear Duo isn’t already connected with another Bluetooth

compatible device. If so, disconnect and try to connect your Xperia Ear Duo with

the other device.

I can’t hear any chat voices when

using Anytime Talk

Anytime Talk is a voice chat app that works through the internet. To make the

service work, you need a stable network connection. A 4G connection is

recommended. The following are places or conditions where voice chat may not

work:

•On Wi-Fi or networks with many active users.

•During software updates or ﬁle transfers.

•In areas with weak signal strength.

•On networks with router settings that aect Wi-Fi or network connection.

•In regions where calling apps that use internet connection are restricted.

There is something wrong with the

main units

•If you notice any unusual smell, heat, discoloration or deformation of your Xperia

Ear Duo earpieces during use, charging or storage, you should immediately

disconnect the charging cable from the charging case, turn o the main units and

To turn o the main units

1Disconnect the charging cable from the power source and remove the main

units from the charging case.

2Disconnect the main units from your paired device by turning o Bluetooth®.

The main units turn o automatically after 15 to 30 minutes if they are not

paired with a device.

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