Sharp MX-C310 User manual

20/04/2015

MX-C310

MX-C311

MX-C380

MX-C381

Technical Handy Guide

APRIL 2015

CONTENT

Product Specification

Updated

HDD Replacement Procedure

Product Options

EEPROM Replacement Procedure

Consumables

Firmware & Print Driver Revision

Updated

Initial Setup

Test Simulation

Colour Calibration

Trouble Codes

Maintenance

Job Log Error Codes

Operating System Support

Updated

Jam Cause Codes

Coin Vend Interface

Repair Hints

Firmware Upgrade

Technical Bulletin Index

Updated

Firmware Recovery

Document Reference

E-Manual Update

Notes

PRODUCT SPECIFICATION

SHARP

MX-C310

MX-C380

MX-C311

MX-C381

General

Original paper size:

Max. A4

Printed Paper Size:

Tray, CassetteA, Bypass : A4R-A5R, 8.5x14-5.5x8.5,

CassetteB : A4R-B5R, 8.5x14-7.25x10.5R

Standard Paper Capacity:

600 (500-sheet x1, 100-sheet Multi bypass)

Maximum Paper Capacity:

2100 (500-sheet x4, 100-sheet Multi bypass)

Paper Weight:

Tray : 60g/m2-105g/m2, Bypass : 55g/m2-209g/m2

Output Capacity:

250-sheet (Face down)

Warm-up Time:

90sec or less

Resolution (Equivalent):

600x600dpi (copy) / 1200x1200dpi (Printer)

Memory:

MX-C310/311: Copier 512MB, Printer 512MB (Max 1.5GB)

MX-C380/381: Copier 512MB, Printer 1GB (Max. 2GB)

HDD Capacity:

80GB

Duplex:

STD (60g/m2-105g/m2)

LCD Display:

Colour 4.3inch

Colour 8.5inch Touch Screen

Copy Volume (Monthly):

5-25K, Max 50K

5-25K, Max 60K

5-25K, Max 50K

5-25K, Max 60K

Environmental

Power Consumption:

1.84kW (Max.)

TEC Value (Actual):

7.70kWh

9.50kWh

7.70kWh

9.50kWh

Noise (Actual):

6.8B (Std),

7.1B (Max)

6.9B (Std),

7.2B (Max)

6.8B (Std),

7.1B (Max)

6.8B (Std),

7.2B (Max)

Emission:

Ozone: 0.02 mg/m3or less, Dust: 0.075 mg/m3or less,

Styrene: 0.07mg/m3or less

Copier

Copy Speed:

31ppm

38ppm

31ppm

38ppm

E-Sort / SOPM:

Yes / Yes(Colour and B/W)

First Copy Time:

Colour : 8.9sec, B/W : 8sec

(R.S.P.F. Colour : 11.5sec, B/W : 9.9sec)

Continuous Copy:

Max 999

Scan Resolution:

600x600 / 600x300 (default)

Zoom Range:

50-200 % (R.S.P.F. 50-200 %)

Document Feeder

Type:

STD. (RSPF)

Original capacity:

Max 50sheet (80g/m2)

Replacement Speed :

Colour : 31opm,B/W : 31opm

Scan Speed (Max):

Copy Mode: 33opm (B/W & Colour @ 600x300dpi)

Copy Mode Duplex: 12opm (B/W & Colour @ 600x300dpi)

Image Send Mode: 33opm (B/W), 33spm (Colour @ 200dpi)

Reference: opm (Original/Image per Minute)

Document Filing

Capacity:

50GB (Main/Custom Folder)

12GB (Quick Folder) +

38GB (Main/Custom Folder)

Quick Folder:

N/A

1700 pages (6% B/W) or

800 pages (Colour) or 1000 files.

Main & Custom Folder:

5500 pages (6% B/W) or 2500 pages (colour) or 3000 files

Max. Number of Folders:

1000

User Registrations:

1000

SHARP

PRODUCT SPECIFICATION

MX-C310

MX-C380

MX-C311

MX-C381

Network Printer

Print Speed:

31ppm

38ppm

31ppm

38ppm

PDL (Emulation):

STD. PCL5c / PCL6

Opt : Post Script3 (MX-PKX5),

XPS (MX-PUX1)

STD. PCL5c / PCL6/Post Script3

Opt : XPS (MX-PUX1)

Interface:

USB2.0, 10Base-T / 100Base-TX / 1000BaseT

Supported OS:

Windows® 98, Me, NT4, 2000, Windows® XP*

Windows® Vista*, Windows® 7*, Windows® 8*, Windows® 8.1*,

Windows® Server 2003* / 2008* / 2008R2 / 2012 / 2012R2 (*32/64bit).

Mac OSX 10.2.8, 10.3.9, 10.4.11, 10.5.x, 10.6.x, 10.7.x, 10.8.x,

10.9.x, 10.10.x with MX-PKX5

(STD on MX-C311/381 only)

Bundled Utility Software

Sharp Printer Administrator Utility, Status Monitor

USB Direct Print (Pull):

JPEG, TIFF, PRN, PCL (Std)

PDF, Encrypted PDF, PS

Opt: Post Script3 (MX-PKX5) req.

XPS Opt:(MX-PUX1 &

MX-ARSMX3) req.

JPEG, TIFF, PRN, PCL, PDF,

Encrypted PDF, PS (Std)

XPS Opt:(MX-PUX1 &

MX-ARSMX3) req.

Tandem Print:

Yes

Pantone Colour (LUT):

Not Supported

Airprint Support:

Not Supported

Sharpdesk Mobile:

Supported (via Wireless Access Point)

Network Scanner

Requirement:

STD

Resolution:

100, 200, 300, 400, 600 dpi

Format:

Mono: TIFF, PDF & Encrypted PDF

Colour: TIFF, JPEG, XPS, PDF & Encrypted PDF

Duplex:

Yes

Destination:

Desktop, FTP , Folder (SMB), USB memory, E-mail, HDD, I-Fax

User Registrations:

Max 999 (one touch), 500 (group)

Bundled Utility Software:

Network Scan Tool, Sharpdesk3.2 (1 license), TWAIN

Facsimile

Requirement:

Opt: MX-FXX3

Communication Formula:

Super G3

Transmission Speed:

2sec.range(Super G3/JBIG) 6sec.range(G3/ECM)

Communication Line:

PSTN

Dial Registration:

Max 999

Document Size:

A4 - A5,

Compression:

MH,MR,MMR,JBIG

Inbound Routing:

Yes (TIFF & PDF Format)

Document Administration:

Yes

PC Fax:

Yes (For Windows only)

Output Finisher

Type:

Opt: MX-FN12 (Inner Finisher)

Output Capacity:

300 sheets

Functionality:

30 sheets single-staple position (corner),

Off-set shifting,

Saddle Stitch Ability:

N/A

PRODUCT OPTIONS

SHARP

MX-PUX1

XPS Expansion Kit

MX-PKX5

PS3 Expansion Kit

(MX-C310/380 only)

MX-FR12(U) or

MX-FR13(U)

Data Security Kit

MX-FN12

Inner Finisher

MX-BTX1

Business Card Feeder

MX-FXX3

Fax Expansion Kit

MX-FWX1

Internet Fax Kit

MX-CSX1

Paper Feed Unit A

MX-CSX2

Paper Feed Unit B

MX-AMX1

Application Integration Module

MX-AMX2

Application Communication Module

MX-AMX3

External Account Module

MX-UN01A / UN05A

Sharp OSA-Network Scanner Tool (1 / 5 license kit)

MX-UN10A / UN50A

Sharp OSA-Network Scanner Tool (10 / 50 license kit)

MX-UNHA

Sharp OSA-Network Scanner Tool (100 license kit)

SHARP

PRODUCT OPTIONS

Machine Options

Model

Description

Comment

MX-CSX1

500 x1 sheet paper feed unit A

MX-CSX2

500 x1 sheet paper feed unit B

Requires MX-CSX1

MX-BTX1

Business card feeder

MX-FN12

Finisher

MX-PKX5

PS3 Expansion Kit for MX-C310/380 only

STD on MX-C311/381

MX-PUX1

XPS expansion kit

MXARSMX3 is required

MX-ARSMX3

Expansion memory board

For MX-PUX1

AR-PF1

Barcode font kit

MX-FXX3

Facsimile expansion kit

Includes 8 MB Memory

MX-FWX1

Internet-Fax expansion kit

MX-AMX1

Application integration module

MX-AMX2

Application communication module

Cannot install with MX-FR12/13

Use MX-FR12/FR13U if DSK is

required

MX-AMX3

External account module

MX-FR12

Data security kit (CC version)

For MX-C310/380 only

MX-FR12U

Data security kit (Commercial version)

MX-FR13

Data security kit (CC version)

For MX-C311/381 only

MX-FR13U

Data security kit (Commercial version)

MX-USX1

Sharpdesk Additional license kit (1 license)

MX-USX5

Sharpdesk Additional license kit (5 licenses)

MX-US10

Sharpdesk Additional license kit (10 licenses)

MX-US50

Sharpdesk Additional license kit (50 licenses)

MX-USA0

Sharpdesk Additional license kit (100 licenses)

MX-UN01A

Sharp OSA-Network Scanner Tool (1 license)

MX-AMX2 is required

MX-C311/381 only

MX-UN05A

Sharp OSA-Network Scanner Tool (5 licenses)

MX-UN10A

Sharp OSA-Network Scanner Tool (10 licenses)

MX-UN50A

Sharp OSA-Network Scanner Tool (50 licenses)

MX-UN1HA

Sharp OSA-Network Scanner Tool (100 licenses)

CONSUMABLES

SHARP

CONSUMABLES

Product Code

Description

Approx. Life

MX-C38GTB

Black Toner Cartridge

(A4 @ 5%)

10k

MX-C38GTC

Cyan Toner Cartridge

(A4 @ 5%)

10k

MX-C38GTM

Magenta Toner Cartridge

(A4 @ 5%)

10k

MX-C38GTY

Yellow Toner Cartridge

(A4 @ 5%)

10k

PROCESS UNIT:

MX-C38GVB

Black Developer Cartridge

60k

MX-C38GVC

Cyan Developer Cartridge

30k

MX-C38GVM

Magenta Developer Cartridge

MX-C38GVY

Yellow Developer Cartridge

MX-C38GRB

Drum Cartridge for Black:-

Main Charge Cleaner

60k

MX-C38GRS

Drum Cartridge for CMY only (3 required)

30k

MX-C31HB

Waste Toner Kit:-

Toner collector & LSU Cleaner x 2

15k (Approx)

MX-C31FL

Ozone Filter Kit:-

Ozone filter PA

Paper ejection filter x 2

120k

FUSER UNIT:

MX-C32HK

Heat Roller Kit:-

Upper heat roller unit.

Lower heat roller unit.

External heating unit.

Separation pawl (lower) x2

Separation pawl spring x2

Upper thermistor retainer

Upper & Lower thermistors.

120k

TRANSFER SECTION:

MX-C31Y1

Primary Transfer Kit:-

Primary transfer belt..

Primary transfer roller x 4

Transfer cleaning blade.

PTC wire.

PTC cleaner assembly.

PTC cleaner.

Primary transfer drive coupling.

120k

MX-C31U2

Secondary Transfer Roller Unit

60k

PERIPHERALS:

MX-SCX1

Staple Cartridge (for MXFN12 Inner Finisher)

5000 staples (x 3)

SHARP

CONSUMABLES

MAINTENANCE

Product Code

Description

Approx. Life

MX-C31RT

Paper Feed Roller Kit

100k (approx.)

MX-C31MR

Manual Feed Roller Kit

100k (approx.)

MX-C31DF

DF Roller Kit.

100k (approx.)

SERVICE ROTATION:

MX-C31U1

Primary Transfer Belt Unit

120k

MX-C32FU

Fusing Unit 230V

120k

Note: The consumable life may vary, depending on the document density, temperature, humidity

and machine operation.

INITIAL SETUP

SHARP

Adjustments highlighted in PURPLE are automatic when using Advanced SRU

consumables:-

DEVELOPER SET-UP

Install CMYK Developer - Auto Developer Adjustment (Sim 25-02) should

execute automatically.

Toner Installation must be performed after Auto Developer Adjustment is

completed.

Clean LSU Dust Proof Glass.

TONER INSTALLATION & REPLENISHMENT

Install CMYK Toner Cartridges.

PRODUCT ACTIVATION & FIRMWARE UPGRADE

Activation of Optional Product(s):- System Settings –Product Key.

Sim 22-05 Check Firmware version(s):- Upgrade to latest version.

INITIAL SETUP

Sim 26-06 Machine Destination.

Sim 26-35 Set Multi Error Counter:- Set to 1 (Multi Count).

Sim 26-52 Non Printed Paper Counter Set-up.

Sim 55-03 Process Mixed Size Pages (orientation) when Printing in Duplex:-

SSW 3-6, 0 = Disable, 1 = Enable.

Sim 55-03 Toner Remain Status Display: SSW 22-5, 0 = Disable, 1 = Enable.

System Settings: Adjust Date/Time (Inc. Daylight Saving setting).

Keyboard Language Setting (For Embedded Keyboard):-

System Settings –Default Settings –Keyboard Select: Set English(US)

Set cassette size by adjusting the guides in the cassette.

Paper Size & Type Setting:- System Settings –Paper Tray Settings.

Set Active USB Port (MFP PWB DIP):- SW2 OFF (Front - Default), ON (Rear).

PRINT IMAGE POSITION & MAGNIFICATION

Automatic Adjustment:-

Sim 50-28 BK MAG ADJ (Main Scan Mag).

SETUP/PRINT ADJ (Lead, Offset or All).

SHARP

INITIAL SETUP

Manual Adjustment:-

Sim 50-10 BK MAG (inside dimension) to 240mm.

Sim 50-10 Image Off Centre Adjustment.

Sim 50-05 Printer Lead Edge & Void Adjust.

IMAGE SKEW & COLOUR REGISTRATION

Sim 61-04 Image Skew Adjustment (Rough Adjustment).

Sim 50-22 Colour Registration/Skew & OPC Drum Phase Adjustment:-

Check/Adjust SKEW (CMY) so value is Close to 0 (Result=OK).

COLOUR CALIBRATION

Sim 46-74 Engine & Printer Colour Calibration:- Select FACTORY Mode.

COPY IMAGE QUALITY

Check Image Quality (Copy Mode) –Density, Magnification, Lead Edge & Void.

If NG, perform the following adjustments as required:-

Sim 46-01 Copy Density Adjust. (Colour).

Sim 46-02 Copy Density Adjust. (B/W).

Sim 46-09 SPF Copy Density Adjust.

Sim 50-28 OC ADJUST (Lead, Offset & Mag).

SPF ADJ:(Lead, Offset & Sub scan).

Manual Adjustment (Magnification, Lead Edge, Void, Off Centre etc):

Sim 48-01 Magnification Adjustment (OC & SPF).

Sim 50-01 Lead/Rear Edge, Loss & Void Adjust.

Sim 50-12 OC & SPF Off Centre Adjust.

PRINT IMAGE QUALITY

Check Image Quality (Print Mode) –Density.

Sim 64-05 PCL Density Test Page.

Sim 64-06 PS Density Test Page.

INITIAL SETUP

SHARP

PERIPHERAL / OPTION CONFIGURATION

FAX OPTION –MX-FXX3

AR-MM9 Install 8MB Fax Memory to MFP PWB (SLOT E).

Use Sim22-10 to check MX-FXX2 & AR-MM9 are recognised.

Sim 66-02 Fax SW Setting (Destination).

Sim 66-10 Fax Memory Clear (For Extended Memory).

FINISHER –MX-FN12

Sim 26-65 Finisher Alarm Mode:-

Limit number of Copies in staple mode (ON/OFF).

EXTERNAL ACCOUNTING MODULE –MX-AMX3

Sim 55-03 Auto clear function before Copy job execution:-

SSW 1-5 0 = Disable, 1 = Enable

Sim 55-03 Continuous print mode (job queuing for OSA):-

SSW 24-7 0 = Disable, 1 = Enable

MFP DATA BACKUP

Sim 22-06 Data Simulation Print.

Device Clone & Storage Backup.

Sim 56-01 Backup EEPROM Data to HDD.

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