Sharp MX-B382 User manual

1/06/2015

MX-B382P

Technical Handy Guide

JUNE 2015

CONTENT

Product Specification

E-Manual Update

Product Options

Firmware & Print Driver Revision

Updated

Consumables

Test Simulation

MX-B382 Initial Setup

Trouble Codes

MX-B382P Printer Setup

Job Log Error Codes

Density & Gradation Adjustment

Jam Cause Codes

Maintenance

Repair Hints

Operating System Support

Technical Bulletin Index

Updated

Coin Vend Interface

Document Reference

Firmware Upgrade

Notes

Firmware Recovery

PRODUCT SPECIFICATION

SHARP

MX-B382

MX-B382P

General Specification

Original paper size:

Max. A4

Printed Paper Size:

Tray, CassetteA, Bypass : A4R-A5R, 8.5x14-5.5x8.5,

CassetteB : A4R-B5R, 8.5x14-7.25x10.5R

Standard Paper Capacity:

600 (500-sheet x1, 100-sheet Multi bypass)

Maximum Paper Capacity:

2100 (500-sheet x4, 100-sheet Multi bypass)

Paper Weight:

Tray : 60g/m2-105g/m2, Bypass : 55g/m2-209g/m2

Output Capacity:

250-sheet (Face down)

Warm-up Time:

45sec or less

Resolution:

600x600dpi (Copy) /

1200x1200dpi (Printer)

Memory:

Local 512MB, Printer 512MB (Max 1.5GB)

HDD Capacity:

80GB

Duplex:

STD (60g/m2-105g/m2)

LCD Display:

Colour 7.0” Touch Screen

Colour 4.3” Q-VGA

Dimensions (WDH):

560 x 493 x 714 mm (with bypass tray)

Weight:

Approx. 44 kg

Average Monthly Volume:

5-25K, Max 60K

Environmental

Power Consumption:

1.84kW (Max.)

TEC Value (Measured):

5.72kWh

5.3kWh

Noise (Measured):

Operating: 68db (STD), 75db (Max)

Operating: 68db (STD), 74db (Max)

Emission:

Ozone: Less than 1.5mg/h, Dust: Less than 4.0mg/h.

Styrene: Less than 1.0mg/h

Copier Specification

Copy Speed (A4):

38 ppm

N/A

E-Sort / SOPM:

Supported

First Copy Time:

OC: 8sec, (R.S.P.F. 9.9sec)

Continuous Copy:

Max 999

Scan Resolution:

600x600 / 600x300 (default)

Zoom Range:

50-200 %

Document Feeder

Type:

STD: RSPF

N/A

Original Capacity:

Max 50sheet (80g/m2)

Max. Replacement Speed:

Copy Mode: 33 opm

Image Send Mode: 33 opm

(B/W & Colour)

Document Filing

Capacity:

12GB (Quick Folder) +38GB

(Main/Custom Folder)

38GB (Main Folder only)

Quick Folder:

Max. 10,000 pages (Mono2) or 800

pages (Colour) or 1000 files.

N/A

Main & Custom Folder:

Max. 20,000 pages (Mono2) or 2500

pages (Colour) or 3000 files

10,000 pages or 3000 files

User Registrations:

1000

Preview Thumbnails:

Supported

N/A

SHARP

PRODUCT SPECIFICATION

MX-B382

MX-B382P

PCL Printer

Print Speed:

38 ppm

PDL (Emulation):

STD. PCL5e / PCL6/Post Script3

Opt: XPS [MX-PUX1 & MX-ARSMX3]

Interface:

USB2.0, 10Base-T / 100Base-TX / 1000BaseT

Supported OS:

Windows® 2000 / XP* / Vista*, Windows® 7*, Windows® 8*, Windows® 8.1*

Windows® Server 2003* / 2008* / 2008R2 / 2012 /2012R2 (*32/64bit).

Mac OSX 10.2.8, 10.3.9, 10.4.x, 10.5.x, 10.6.x, 10.7.x, 10.8.x., 10.9.x, 10.10.x

XPS - Windows Vista only Opt: :(MX-PUX1 & MX-ARSMX3)

Bundled Utility Software:

Status Monitor

USB Direct Print (Pull):

STD: JPEG, TIFF, PRN, PCL, PDF, Encrypted PDF, PS.

XPS: MX-PUX1 & MX-ARSMX3 is required.

Tandem Print:

Yes

Network Scanner

Type:

STD (Colour) MX-B382 only

Resolution:

100, 200, 300, 400, 600 dpi

Format:

Mono: TIFF, PDF & Encrypted PDF

Colour: TIFF, JPEG, XPS, PDF & Encrypted PDF

Duplex:

Yes

Destination:

Desktop (Sharpdesk), FTP, E-Mail, SMB Folder, USB Memory, HDD, TWAIN, I-

Fax (SMTP)

User Registrations:

Max 999 (one touch), 500 (group)

Bundled Utility Software:

Network Scan Tool, Sharpdesk3.3 (1 license), TWAIN

Facsimile

Requirement:

Opt : MX-FXX3 MX-B382 only

Communication Formula:

Super G3

Transmission Speed:

2sec.range(Super G3/JBIG) 6sec.range(G3/ECM)

Communication Line:

PSTN

Dial Registration:

Max 999

Document Size:

A4 - A5,

Compression:

MH,MR,MMR,JBIG

Inbound Routing:

Yes (TIFF & PDF Format)

PC Fax:

Yes (For Windows only)

Output Finisher

Model/Type:

Opt: MX-FN12 [Inner Finisher]

Output Capacity:

300 sheets

Functionality:

30 sheets single-staple position (corner), Off-set shifting,

Saddle Stitch Ability:

N/A

PRODUCT OPTIONS

SHARP

MX-B382 MX-B382P

MX-PUX1

XPS Expansion Kit

MX-FR31U

Data Security Kit

MX-B382P only

MX-FN12

Inner Finisher

MX-BTX1

Business Card Feeder

MX-B382 only

MX-CSX1

Paper Feed Unit A

MX-CSX2

Paper Feed Unit B

MX-FXX3

Fax Expansion Kit

MX-B382 only

MX-FWX1

Internet Fax Kit

MX-B382 only

MX-FR26U

Data Security Kit

MX-B382 only

MX-CV10

Finisher Cover

MX-B382P only

MX-AMX1

Application Integration Module

MX-AMX2

Application Communication Module

MX-AMX3

External Account Module

MX-UN01A / UN05A

Sharp OSA-Network Scanner Tool (1 / 5 license kit)

MX-UN10A / UN50A

Sharp OSA-Network Scanner Tool (10 / 50 license kit)

MX-UNHA

Sharp OSA-Network Scanner Tool (100 license kit)

SHARP

PRODUCT OPTIONS

Machine Options

Model

Description

MX-B382

MX-B382P

Comment/Note

MX-CSX1

Paper Feed Unit A (1 x 500 sheets)

Opt.

MX-CSX2

Paper Feed Unit B (1 x 500 sheets)

Opt.

Requires MX-CSX1

MX-PKX5

Postscript Expansion Kit

STD

Standard

MX-FN12

Inner Finisher

Opt.

Requires MX-CV10 on

MX-B382P only

MX-CV10

Finisher Cover

Opt.

MX-B382P only.

MX-BTX1

Business Card Feeder

Opt.

MX-B382 only

MX-PUX1

XPS Expansion Kit

Opt.

Requires MX-ARSMX3

MX-ARSMX3

Expanded Memory Board (1GB)

Opt.

For MX-PUX1

AR-PF1

Barcode Font Kit

Opt.

MX-FR26U

Data Security Kit

Opt.

Commercial version

MX-FR31U

Data Security Kit.

Opt.

MX-FXX3

Facsimile Expansion Kit

Opt.

Includes 8MB memory

MX-FWX1

Internet-FAX Expansion Kit

Opt.

MX-AMX1

Application Integration Module

Opt.

MX-AMX2

Application Communication Module

Opt.

STD

STD on MX-B382P

MX-AMX3

External Account Module

Opt.

STD

STD on MX-B382P

Sharpdesk v3.3 License Kits:-

MX-B382 only

MX-USX1

1 License Kit

Opt.

MX-USX5

5 License Kit

Opt.

MX-US10

10 License Kit

Opt.

MX-US50

50 License Kit

Opt.

MX-USA0

100 License Kit

Opt.

Sharp OSA Network Scanner Tool:-

Requires MX-AMX2

MX-B382 only

MX-UN01A

1 License Kit

Opt.

MX-UN05A

5 License Kit

Opt.

MX-UN10A

10 License Kit

Opt.

MX-UN50A

50 License Kit

Opt.

MX-UN1HA

100 License Kit

Opt.

CONSUMABLES

SHARP

CONSUMABLES:

MX-B382

MX-B382P

Product Code

Description / Contents

Approx. Life

MX-B42GT1

Black Toner Cartridge (A4 @ 5%)

20k

PROCESS UNIT:

MX-B42GV1

Black Developer

72k

MX-C38GRB

Drum Cartridge:-

Main Charge Cleaner

72k

MX-B38HB

Waste Toner Kit:-

LSU Cleaner x 2

90k

(45k x 2)

MX-B42FL

Ozone Filter Kit:

120k

FUSER UNIT:

MX-B42CL

Cleaner Roller Kit:-

Separation plate assembly.

Separate plate spring

Lower oil roller

Lower CL roller bearing x4

Lower CL spring x4

Lower CL roller.

Pressure CL roller.

120k

MX-B42HK

Heat Roller Kit:-

Upper heat roller unit.

Lower pressure roller.

Lower roller bearing x2

Upper separation pawl spring

Separation pawl spring x2

Upper Thermistor.

Upper Thermistor retainer.

120k

TRANSFER SECTION:

MX-B38Y1

Primary Transfer Kit:-

Primary transfer belt.

Primary transfer roller.

Transfer cleaning blade.

PTC wire.

PTC cleaner assembly.

PTC cleaner.

Primary transfer drive

coupling.

120k

MX-C31U2

Secondary Transfer Roller Unit:

60k

PERIPHERALS:

MX-SCX1

Finisher Staple Cartridge

5000 staples (x 3)

SHARP

CONSUMABLES

SERVICE ROTATION:

MX-B382

MX-B382P

Product Code

Description / Contents

Approx. Life

MX-C31RT

Paper Feed Roller Kit:-

Paper feed roller.

Pick up roller.

Separation roller.

100k (approx.)

MX-C31MR

Manual Feed Roller Kit:-

Paper feed roller.

Separation pad unit.

MX-C31DF

DF Roller Kit:-

Paper feed roller.

Separation pad assembly.

100k (approx.)

N/a

MX-B38U1

Primary Transfer Belt Unit

120k

MX-B42FU

Fusing Unit (230v)

Includes ozone filter

120k

The consumable life may vary, depending on the document density, temperature,

humidity and machine operation.

MX-B382 INITIAL SETUP

SHARP

DEVELOPER SET-UP

Sim 25-02 Auto Developer Adjustment - Select K.

Toner Installation must be performed after Auto Developer Adjustment is completed.

** For optimum image quality & performance, it is recommended to setup & install

developer at the customer site.

Clean LSU Dust Proof Glass.

TONER INSTALLATION & REPLENISHMENT

Install K Toner Cartridge.

PRODUCT ACTIVATION & FIRMWARE UPGRADE

Activation of Optional Product(s):- System Settings –Product Key.

Sim 22-05 Check Firmware version(s):- Upgrade to latest version.

INITIAL SETUP

Sim 26-06 Machine Destination.

Sim 26-35 Set Multi Error Counter:- Set to 1 (Multi Count).

Sim 26-52 Non Printed Paper Counter Set-up.

Sim 55-03 Process Mixed Size Pages (orientation) when Printing in Duplex:-

SSW 3-6, 0 = Disable, 1 = Enable.

Sim 55-03 Toner Remaining Display: SSW 22-5, 0 = Disable, 1 = Enable.

System Settings: Adjust Date/Time (Inc. Daylight Saving setting).

Keyboard Language Setting (For Embedded Keyboard):-

System Settings –Default Settings –Keyboard Select: Set English(US)

Set cassette size by adjusting the guides in the cassette.

Paper Size & Type Setting:- System Settings –Paper Tray Settings

Set Active USB Port (MFP PWB DIP):- SW2 OFF (Front - Default), ON (Rear)

PRINT ENGINE IMAGE SKEW

Sim 64-02 Image Writing (Skew) Adjustment:-

Select A=1, B=1, C=254, D=255

SHARP

MX-B382 INITIAL SETUP

PRINT IMAGE POSITION & MAGNIFICATION

Automatic Adjustment:-

Sim 50-28 BK MAG ADJ (Main Scan Mag).

SETUP/PRINT ADJ (Lead, Offset or All).

Manual Adjustment:-

Sim 50-10 BK MAG (inside dimension) to 240mm.

Sim 50-10 Image Off Centre Adjustment.

Sim 50-05 Printer Lead Edge & Void Adjust.

ENGINE & PRINTER HALF TONE CALIBRATION

Sim 46-74 Engine & Printer Calibration:- Select FACTORY Mode.

COPY IMAGE QUALITY

Check Image Quality (Copy Mode) –Density, Magnification, Lead Edge & Void.

If NG, perform the following adjustments as required:-

Sim 46-02 Copy Density Adjust. (B/W).

Sim 46-09 SPF Copy Density Adjust.

Sim 50-28 OC ADJUST (Lead, Offset & Mag).

SPF ADJ:(Lead, Offset & Sub scan).

Manual Adjustment (Magnification, Lead Edge, Void, Off Centre etc).:

Sim 48-01 Magnification Adjustment (OC & SPF).

Sim 50-01 Lead/Rear Edge, Loss & Void Adjust.

Sim 50-12 OC & SPF Off Centre Adjust.

PRINT IMAGE QUALITY

Check Image Quality (Print Mode) –Density.

Sim 64-05 PCL Density Test Page.

Sim 64-06 PS Density Test Page.

PERIPHERAL / OPTION CONFIGURATION

FINISHER –MX-FN12

Sim 26-65 Finisher Alarm Mode:-

Limit number of Copies in staple mode (ON/OFF).

MX-B382 INITIAL SETUP

SHARP

FAX OPTION –MX-FXX3

AR-MM9 Install 8MB Fax Memory to MFP PWB (SLOT E).

Use Sim22-10 to check MX-FXX2 & AR-MM9 are recognised.

Sim 66-02 Fax SW Setting (Destination).

Sim 66-10 Fax Memory Clear (For Extended Memory).

Sim 66-39 Fax Destination Set.

EXTERNAL ACCOUNTING MODULE –MX-AMX3

Sim 55-03 Auto clear function before Copy job execution:-

SSW 1-5 0 = Disable, 1 = Enable.

Sim 55-03 Continuous print mode (job queuing for OSA):-

SSW 24-7 0 = Disable, 1 = Enable.

MFP DATA BACKUP

Sim 22-06 Data Simulation Print.

Device Clone & Storage Backup.

Sim 56-01 Backup EEPROM Data to HDD.

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