Samsung CLX-6220 Series Operating instructions

Alignment & Troubleshooting

Service Manual

4-29 Samsung Electronics

4.2.2 Error code and message

Messages appear on the Smart Panel program window or on the control panel display to indicate machine

status or errors. Refer to the tables below to better understand the meanings of each message, then follow

the suggested solution provided on the page that you are referred to.

Error Code Error Message Troubleshooting

01-000 Door is open or Check Transfer belt 4-31 page

01-004 Paper jam in MP tray 4-32 page

01-005 Paper jam in tray 1 4-33 page

01-006

01-018 Paper jam in tray 2 4-34 page

01-009 Paper jam inside of machine 4-35 page

01-010 Paper jam in exit area 4-36 page

01-015 Paper jam at the top of duplex path 4-37 page

01-016 Paper jam inside of duplex path -

01-017 Output bin full. Remove printed paper. 4-38 page

02-000 System error: #02-000. Please turn off then on 4-39 page

02-001

02-006 Fuser error: #02-001/006. Please turn off then on 4-40 page

02-002 System error: #02-002. Please turn off then on 4-41 page

02-005 System error: #02-005. Please turn off then on 4-41 page

03-000 Motor error. Error: #03-000. Turn off then on 4-42 page

03-007

03-008

03-009

Motor error. Error: #03-007/008/009. Turn off then on 4-43 page

03-015 Motor error. Error: #03-015. Turn off then on 4-44 page

04-001

04-002

04-008

LSU error: #04-001/002/008. Please turn off then on. 4-45 page

08-000

08-001

Original paper Jam

Original paper jam inside of scanner. Remove Jam 4-46 page

08-002

08-006 Original paper jam inside of scanner 4-47 page

08-003

08-010

Original paper Jam

Original paper jam inside of scanner. Remove Jam 4-48 page

08-004

08-006

Original paper Jam

Original paper jam inside of scanner. Remove Jam 4-49 page

08-008 Scanner door Open

Door of scanner is open. Close it 4-50 page

11-003 Scanner locked

Scanner locking switch is locked. Release it 4-51 page

Alignment & Troubleshooting

Service Manual

4-30 Samsung Electronics

Error Code Error Message Troubleshooting

12-000

12-001

Paper mismatch Tray1/2

Load [A4] [Plain]

Continue ൟCancel X

4-52 page

12-004

Paper mismatch MP.

Load [A4] [Plain]

Continue ൟCancel X

4-53 page

18-000 Fax memory is almost full. 4-54 page

18-001 Fax memory is full. Print or remove received fax job 4-54 page

18-002 Too many faxes are in the print queue waiting to be printed.

Wait, reprioritize, and/or remove unwanted jobs from the print queue. 4-54 page

18-003 Too many faxes are received.

Reprioritize, and/or remove unwanted jobs from the print queue. 4-54 page

21-002 Paper Empty in tray1

Paper is empty in tray1. Load paper 4-55 page

21-003 Tray 1 cassette is pulled out. Insert it properly 4-56 page

21-010 Paper is empty in MP tray. Load paper 4-57 page

21-018 Paper Empty in tray2

Paper is empty in tray2. Load paper 4-58 page

21-019 Tray2 cassette is pulled out. Insert it properly 4-59 page

28-001

28-002

28-003

Transfer belt is not installed. Install it.

Transfer belt is not compatible for this machine. Check user’s guide. 4-60 page

Alignment & Troubleshooting

Service Manual

4-31 Samsung Electronics

● Code

01-000

● Error message

Door is open or

Check Transfer belt

● Symptom

Front cover or top cover is opened.

● Possible Cause

1. Harness is defective, Connector is not connected properly.

2. Sensor is defective.

● Troubleshooting method :

1. Ensure the Front and Top Covers are closed properly.

2. If the PTB [paper transfer belt] is not installed, install it.

3. Check the cover switch harness between Main PBA and HVPS.

4. Check the 24V enable signal on Main PBA. If the voltage is high(5V), replace the Main PBA.

5. Check the 24V1 on SMPS. If there is no output, replace the SMPS board.

CN29 Connector

24V1 ˧No. 2,3,4 Pin

24V enable ˧No. 28 Pin

Cover Switch

Connector

Alignment & Troubleshooting

Service Manual

4-32 Samsung Electronics

● Code

01-004

● Error message

Paper Jam in MP tray

● Symptom

The paper from the MP tray has not reached to the feed sensor within a predetermined period of time after pick up.

● Possible Cause

1. Pickup roller rubber is worn out.

2. Pickup Clutch does not work.

3. Feed Sensor is defective.

● Troubleshooting method

1. Ensure the Front and Top Covers are closed properly.

2. If the PTB [paper transfer belt] is not installed, install it.

3. Check the cover switch harness between Main PBA and HVPS.

4. Check the 24V enable signal on Main PBA. If the voltage is high(5V), replace the Main PBA.

5. Check the 24V1 on SMPS. If there is no output, replace the SMPS board.

Flat

6p Feed/Tray

empty

7p MP empty/MP

solenoid

Pickup

Solenoid

Alignment & Troubleshooting

Service Manual

4-33 Samsung Electronics

● Code

01-005

● Error message

Paper jam in tray 1

● Symptom

The paper from the tray1 has not reached to a feed sensor within a predetermined period of time after pick up.

● Possible Cause

1. Pickup roller rubber is worn out.

2. Pickup Clutch does not work.

3. Feed Sensor is defective.

● Troubleshooting method

1. Take out the cassette and remove the jammed paper.

2. Check the separator pad of the cassette. If it become loose or has reached its PM interval, replace it.

* MEA Holder Pad (JC97-02892A)

3. If the pick up roller does not rotate, check the Gear Pick up(JC97-02895A) and solenoid.

If it is defective, replace it.

4. If the pick up roller rotates but the paper is not feeding, replace the Feed motor (JC31-00112A).

5. Check the connectors are plugged in properly on CN4,5,9 on HVPS.

6. Check the connectors are plugged in properly on CN1,2 on HVPS and check the ﬂat cable.

7. Check that the PM interval for Pick-up Roller has expired. If so, replace it.

8. Check the actuator on the Feed Sn. If it does not work correctly, replace the feed-sensor.

9. Check for proper positioning of the Knockup-Plate(JC97-02888A)

10. Check if the Guide-adjust is adjusted for paper entry properly.

Alignment & Troubleshooting

Service Manual

4-34 Samsung Electronics

● Code

01-006

01-018

● Error message

Paper jam in tray 2

● Symptom

The paper from the tray2 has not reached to a feed sensor within a predetermined period of time after pick up.

● Possible Cause

1. Pickup roller rubber is worn out.

2. Pickup Clutch does not work.

3. Feed Sensor is defective.

● Troubleshooting method :

1. Take out the 2nd cassette and remove the jammed paper.

2. If the pick up roller does not rotate, check the Gear Pick up(JC97-03228A). If it is defective, replace it.

3. If the pick up roller rotates but the paper is not feeding, replace the Clutch-Feed(JC97-03270A).

4. Check the connector is plugged in properly on CN9 connector on Main PBA

5. Check the sensor and connector in SCF.

Alignment & Troubleshooting

Service Manual

4-35 Samsung Electronics

● Code

01-009

● Error message

Paper jam inside of machine

● Symptom

Paper jam inside of machine

1. At Power On, the paper is jamming at Regi sensor or Feed sensor.

2. At printing, the paper is detecting at Regi sensor or Feed sensor continuously.

3. At printing, the paper is not detected at exit sensor within a predetermined time.

● Possible Cause

1. Feed sensor or Regi Sensor is defective.

2. Exit sensor is defective.

3. Feed Clutch is defective.

4. Regi Clutch is defective.

● Troubleshooting method

1. Check the Spring tension of the Regi. roller and Regi shaft. If the spring is defective, replace it.

2. Check and replace the exit sensor.

3. Check the connectors are plugged in properly on the ﬂat cable / exit sensor harness / Feed sensor harness.

4. Check the OPC motor is working. / OPC lock.

5. Check PTB [paper transfer belt] working condition, if PTB-Belt is torn replace it.

6p Feed/Tray

empty

Flat Cable

3p Exit sensor

6p Feed/Tray

empty

Flat Cable

3p Exit sensor

Alignment & Troubleshooting

Service Manual

4-36 Samsung Electronics

● Code

01-010

● Error message

Paper jam in exit area

● Symptom

Paper jam in exit area

● Possible Cause

There is paper jammed under the Exit Sensor at Power ON, or the Fuser Actuator Arm, or Exit Sensor is defective.

● Troubleshooting method

1. If the actuator fuser sensing part is binding or broken, replace the Fuser Actuator [JC66-01404A] and exit sensor

if required.

2. Check the connectors are plugged in properly on the ﬂat cable / Exit sensor harness.

Flat Cable

3p Exit sensor

Flat Cable

3p Exit sensor

Alignment & Troubleshooting

Service Manual

4-37 Samsung Electronics

● Code

01-015

● Error message

Paper jam at the top of duplex path

● Symptom

1. At Power On, if the Fuser Exit Sensor and/or Reverse Sensor detects paper.

2. At Printing, Fuser Exit sensor and Reverse Sensor is not on within a predetermined time after paper moves into

the Reverse path.

● Possible Cause

1. Check the Fuser Exit Sensor, Reverse Sensor Harness and Connector.

2. Check if the UI message is changed in the Fuser Exit Sensor and the Reverse Sensor operation (EDC Mode).

3. Check the Reverse Motor and Fuser Exit Motor. (EDC Mode).

● Troubleshooting method

1. Lift the Scan Unit and Open the Reverse Top Cover and the Middle Open Cover. Check for Paper in the Fuser

and Reverse Unit.

2. If the paper is jammed, remove the paper in the Fuser.

3. If the paper is not present, check if the Fuser Exit and Reverse actuator’s return action as the EDC Mode just

checks on/off. If so, check the actuator springs of the Fuser Exit and Reverse return spring tension is sufﬁcient,.

and sensor arm works smoothly. ( EDC Mode -> Test Routines -> Engine Diagnostic Test -> 102-370 / 102-xxx)

4. If the Actuator Arm in the Fuser and Reverse is Operating properly. Check if Reverse motor and Fuser Exit Motor

is turning properly in EDC Mode. ( EDC Mode -> Test Routines -> Engine Diagnostic Test -> 100-xxx / 100-xxx)

Alignment & Troubleshooting

Service Manual

4-38 Samsung Electronics

● Code

01-017

● Error message

Output bin Full

Output bin Full.

Remove printed paper

● Symptom

When the tray limit is reached, the out-bin full sensor is on for 600ms.

● Possible Cause

1. Check the Out-Bin Full Sensor.

2. Check if the UI message is changed by the Out-Bin Full Sensor operation.

3. Check the Out-Bin Full Sensor Harness and Connector.

● Troubleshooting method

1. Check the BIN_FULL_SENSOR (picture’1’ below) by pushing the trigger (picture’2’ below) beneath the SCAN_

ASSY.

Check if the UI message is changed by the Out-Bin Full Sensor operation

2. Check if the Harness is defective.

Check if the connector is connected properly.

3. Replace the Main PBA or the Scan_Joint PBA or the Panel PBA.

4. Enter the EDC mode and follow the below sequence after the repair is done.

( EDC Mode ˧Test Routines ˧101-Clutch ˧0190-OutBin Full ˧Start ˧Status check ˧Stop )

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