Polycom VVX 500 series User manual

User Guide

VVX 500 Business Media Phone

VVX 500 Phone Hardware

Phone Keys and Hardware

Feature

Description

Speaker

Provides ringer and hands

-free (speakerphone) audio output.

Dialpad

Enables you to enter numbers, letters, and special characters. You can also use the

dialpad keys to select menu items that have index numbers.

Security Slot

The connector on the left side of your phone that enables you to attach a laptop

cable lock to your phone so you can secure it to a desktop.

Message Waiting Indicator

Flashes red to indicate new messages.

Home Key

Press from any screen to display Home view. From Home view, press to display

other phone views.

Color touchscreen display

The screen is touch

-sensitive. Tap to select and highlight screen items. To scroll,

touch the screen, and swipe your finger up, down, right, or left.

Headset key

Enables you to place and receive calls using the speakerphone. The key glows green

when activated.

Spekerphone key

Enables you to place and receive calls using the speakerphone. The key glows green

when activated.

Mute key

Mutes local audio during calls and conferences. The key glows red when activated.

Volume keys

Adjust the volume of the handset, headset, speaker, and phone’s ringer.

Microphone

Transmits sound to other phones.

Navigate Your Phone Interface

Phone Views

Your phone has four main views: Home, Calls, Active Call, and

Lines view (the default). To change views:

•For Home view, press .

•From Home view, press to display Lines view.

•Depending on the status of your phone the different views

will appear.

Home View

You can display Home view by pressing . Home View displays icons you can tap to

access phone functions. Touch and hold to display fewer icons, you can swipe the

screen to display more icons in this view. Touch and Hold to go back to display more

icons. Home view shows the following options:

•New Call—Tap New Call to display the Dialer. From the Dialer, you can enter a number or URL

and place a call. From the Dialer, you can quickly access the Directory, Recent Calls, and

Favorites.

•Messages—Tap Messages to access your voicemail messages.

•Directories—Tap Directories to view all the contacts in your local Contact Directory. From your

directory, you can add and search for contacts, as well as quickly access the Dialer, Recent Calls,

and Favorites.

•Forward—Tap Forward to call forward your extension number.

•DND—Tap DND to put your phone in a do not disturb status.

•Settings—Tap Settings to access features and settings to customize your phone.

•Applications—Tap Applications to access a menu of custom applications. See your administrator for

information about any specific applications listed in this menu.

From Home view, tap the phone line to display your phone lines and favorites (shown next). From this screen,

tap a phone line to open the Dialer, or tap a favorite to dial the favorite. To go back to the Home view icons, tap

Close.

Lines View and Active Call View

Lines view is your phone’s default display. Lines view displays all your

phone lines, your favorites, and soft keys.

If your phone is idle, you can:

•Tap a phone line to access the Dialer.

•Tap a favorite to call that contact.

If you have only one call in progress—and

it’s active (has audio)—you can access

Active Call view. This view displays the

name and number of the person you’re

talking with, and the duration of the call.

From Active Call view, you can manage the

call: hold, end, transfer, or set up a conference

call with the person you’re talking with and another party.

Calls View

You can access Calls view if your phone has multiple calls in progress, or you

have one held call. Scroll to see all your calls. If your phone has multiple

lines, calls display under the associated line.

Call color indicates status:

•Dark green Active call.

•Dark blue Incoming and held calls.

•Bright green Active call is highlighted.

•Bright blue Incoming or held call is highlighted.

Tap a call to highlight it. The soft keys apply to the highlighted call.

Active Call

Incoming Call

Held Call

Understanding Phone Icons

and Status Indicators

The following icons and indicators may display on the screen to indicate phone, call, or buddy/contact status, or

to indicate that a feature is enabled. You can tap certain icons to access information or features.

On Description On Description

Registered line

Press to view more or fewer icons in

Home view.

Unregistered line

Status indicators in Lines view. A flashing

red bar indicates held calls. A green bar

indicates an active call.

Phone warning

Tap to see more information

Placing a call Tap to edit

Active call using Polycom HD Voice

Shared line

Held call

Shared line with a held call

Incoming call (in Home view) Call forwarding (Always) enabled

Incoming call (in Lines view and the

Incoming Call window)

Tap to access Recent Calls

Active conference Tap to access your Message Center

USB flash drive attached Presence status (Available)

Placed call (in Recent Calls view) Presence status (Busy)

Missed call (in Recent Calls view) Presence status (Away)

Received call (in Recent Calls view) Presence status (Do Not Disturb)

Do Not Disturb enabled Presence status (Offline)

Backspace Presence status (No information)

Call-Handling Capabilities

Your phone can handle multiple calls at a time. However, only one active call—the call

that has audio associated with it—can be in progress at any given time. In addition to

the active call, your phone may have multiple other calls that are either held, or in an

incoming or ringing state.

You can place and answer calls in these ways:

•Using the handset

•Using the speakerphone

•Using a headset

During a call, you can alternate between handset, headset, or speakerphone modes by

picking up the handset, or pressing or . For example, if you are using the

handset, you switch to headset mode by pressing ,or switch to speakerphone mode

by pressing . When you’re in speakerphone mode, glows green. When you’re in

headset mode, glows green if an analog headset is connected, and blue if a USB

headset is connected.

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