Polycom Polycom VVX 600 User manual
Eective July 10, 2019.
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Polycom
VVX 600 Series
Phone User Guide
Proprietary and Confidential Quick Link: Table of Contents
Eective July 10, 2019.
Polycom VVX 600 Series Table of Contents
Main Screen Views ......................................................................................... 2
Placing a Call .................................................................................................... 3
Placing & Ending a Call................................................................................. 4
Local Directory ................................................................................................ 4
Missed Call/Last Call Received .................................................................. 5
Hold and Resume ........................................................................................... 5
Answering an Incoming Call ....................................................................... 6
Adjusting Volume............................................................................................ 6
Do Not Disturb (DND) .................................................................................... 7
Blind (Unattended) Transfer........................................................................ 7
Warm (Attended) Transfer........................................................................... 8
3 Way Conferencing....................................................................................... 9
Split a 3 Way Conference Call .................................................................... 9
Call Waiting ...................................................................................................... 10
Accessing Voicemail ...................................................................................... 11
Intercom............................................................................................................. 11
Call List .............................................................................................................. 12
Call List Recent ............................................................................................... 12
Enhanced Call Park........................................................................................ 13
USB Call Recording ........................................................................................ 14
USB Background Images............................................................................. 16
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2
Polycom VVX 600 Series
Basic Phone Functions
When the phone is in ready
state you will see this screen
displaying:
• The Message Center button
• Bluetooth Radio shows
enabled
• Recent Calls button
• Current date and time
• Your telephone number
There are no buttons next to this display, as you are able to access the features of this phone by pressing
the icons directly on the screen.
Press Home button to get screen options.
Main Screen Views for Polycom VVX 600 touch screen
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Polycom VVX 600 Series
Basic Phone Functions continued
Placing a Call
1. Pick up the handset and dial the
number on the keypad.
2. Use the headset or speakerphone
buttons.
3. Choose from the list of numbers
displayed, or scroll to older
numbers further down the list,
once a number is chosen, press
the green button to complete the
call.
4. The red button will take you back
to the home screen.
5. You can choose numbers from the 4
buttons listed here:
• Dialpad
• Directory
• Recent
• Favorites
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Polycom VVX 600 Series
Basic Phone Functions continued
1. Making a call from the home
screen – Press the Home hard
button. You will see the display as
shown below.
Placing and Ending a Call
2. Choose the New Call icon. 3. Choose a number from the list,
or dial a number on the key pad,
press the green phone button to
start the call.
4. You may end the call by tapping
the “End Call” button on the
bottom of the screen.
1. From the home screen, select the
“Home” key.
Local Directory
2. Now select the “Directory” menu. 3. Now select any contact from the
Directory or use the search filter
narrow your search.
4. With the contact entry on the screen
simply select the extension.
5. And now your call is connected, to
end the call press the “End Call” key.
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5
Missed call indicator is the balloon
situated on the lists button.
While connected to a call, place the
call on hold by tapping the Hold soft
key. The screen will show a red “H”
to indicate the line is on hold.
Missed Call/Last Call Received
Hold and Resume
By tapping on the lists button it will bring you to the recent call list.
Tap the Resume soft key to return to
the caller.
The screen will indicate you are back
on the call.
Tap the LCR or Last Call Received button to go to the automated call
response that describes the last call received and provides the option to
return the call. The short cut *69 can also be used.
Polycom VVX 600 Series
Basic Phone Functions continued
Tap the screen on the first number
on the list to return the call that was
missed.
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6
Polycom VVX 600 Series
Basic Phone Functions continued
You have multiple options for answering an incoming call.
Adjust the ringer volume, speaker volume and handset volume in the following ways:
• Ringer volume – adjust volume up or down when the phone is on hook
• Speaker volume – adjust volume after speaker button has been activated
• Handset volume – adjust volume with the handset o hook
1. Lift up the handset.
2. Tap the Answer soft key.
Answering an Incoming Call
Adjusting Volume
3. Press the Headset button.
Volume control
–Softer, +Louder
To mute your phone (whether on
the handset, speakerphone or
headset) press the Mute button.
Volume guide: More bars equal
louder volume.
4. Press the Speaker Phone button.
5. You may also take the following actions:
• Reject the call • Forward the call • Ignore the call
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Polycom VVX 600 Series
Basic Phone Functions continued
Tap the DND soft key.
1. When on a live call that needs to
be “Blind” transferred, press and
hold the Transfer softkey.
A blind transfer allows you to transfer a call from your phone to someone else without checking to see if that
person is available to answer.
Do Not Disturb (DND)
Blind (Unattended) Transfer
Once the transfer takes place, your
screen will return to the on-hook
mode, ready for the next call.
Once you have enabled DND on that line, you will see the DND icon at
the top left of the screen.
Or the DND icon from the Home
screen.
2. In the Blind Transfer screen, type
in the extension, or the full 10
digit number and then select the
“Send” softkey or wait 5 seconds
and the phone will automatically
“send/dial” the number entered.
NOTE: When DND is enabled any
caller will be given a recording
“we’re sorry the person you
are calling is currently not
accepting calls.“
And then the caller will be
disconnected.
To remove DND from the line, Tap
the DND soft key a 2nd time.
3. If the “transfer to” party does not
answer, the user can select Cancel to
get the call back to them.
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Polycom VVX 600 Series
Basic Phone Functions continued
1. When on a live call that needs to
be transferred, press and hold the
Transfer soft key.
Allows you to confirm that the person you want to transfer the call to is available and willing to take the call.
2. Now select the “Consultative” from
the transfer selection.
Warm (Attended) Transfer
3. Now enter the extension, or full 10
digit number or use the directory,
Recent, Favorites of the person you
are transferring the call to.
4. Once the person is confirmed
available to take the call, then
press the Transfer soft key to
complete the transfer.
5. If the “transfer to” party does not
answer or is unwilling to take the
call, the user can select Cancel to
get the call back to them.
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9
Polycom VVX 600 Series
Basic Phone Functions continued
1. When on a call: Tap the Confrnc
soft key which will automatically
place the person on hold.
2. Type in the extension, full 10 digit
number or scroll down to the # of
the person you are adding to the
call and tap Send soft key (green
phone icon) to connect.
3 Way Conferencing
3. Tap the Send soft key again to
connect to that number.
4. To get all callers in the conference,
press the Confrnc key a 2nd time
after the person you called answers.
2. Both lines are now on hold.
Choose which line you want to talk
to by tapping the number on the
screen. Press the Resume soft key
to talk.
The other line will be on hold until the
caller hangs up or you highlight that
number and bring them back as a
single caller.
Once you have a single caller back you
have the usual Soft Key options for
that line.
Split a 3 Way Conference Call
You can “split” the call to end the conference which allows you to talk to each line separately.
1. Tap the Split soft key while on an
active conference call.
5. The screen will show you have an
active conference and both callers
and you will be in the conference.
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