Polycom Polycom VVX 600 User manual

Eective July 10, 2019.

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Polycom

VVX 600 Series

Phone User Guide

Proprietary and Conﬁdential Quick Link: Table of Contents

Eective July 10, 2019.

Polycom VVX 600 Series Table of Contents

Main Screen Views ......................................................................................... 2

Placing a Call .................................................................................................... 3

Placing & Ending a Call................................................................................. 4

Local Directory ................................................................................................ 4

Missed Call/Last Call Received .................................................................. 5

Hold and Resume ........................................................................................... 5

Answering an Incoming Call ....................................................................... 6

Adjusting Volume............................................................................................ 6

Do Not Disturb (DND) .................................................................................... 7

Blind (Unattended) Transfer........................................................................ 7

Warm (Attended) Transfer........................................................................... 8

3 Way Conferencing....................................................................................... 9

Split a 3 Way Conference Call .................................................................... 9

Call Waiting ...................................................................................................... 10

Accessing Voicemail ...................................................................................... 11

Intercom............................................................................................................. 11

Call List .............................................................................................................. 12

Call List Recent ............................................................................................... 12

Enhanced Call Park........................................................................................ 13

USB Call Recording ........................................................................................ 14

USB Background Images............................................................................. 16

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Polycom VVX 600 Series

Basic Phone Functions

When the phone is in ready

state you will see this screen

displaying:

• The Message Center button

• Bluetooth Radio shows

enabled

• Recent Calls button

• Current date and time

• Your telephone number

There are no buttons next to this display, as you are able to access the features of this phone by pressing

the icons directly on the screen.

Press Home button to get screen options.

Main Screen Views for Polycom VVX 600 touch screen

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Polycom VVX 600 Series

Basic Phone Functions continued

Placing a Call

1. Pick up the handset and dial the

number on the keypad.

2. Use the headset or speakerphone

buttons.

3. Choose from the list of numbers

displayed, or scroll to older

numbers further down the list,

once a number is chosen, press

the green button to complete the

call.

4. The red button will take you back

to the home screen.

5. You can choose numbers from the 4

buttons listed here:

• Dialpad

• Directory

• Recent

• Favorites

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Polycom VVX 600 Series

Basic Phone Functions continued

1. Making a call from the home

screen – Press the Home hard

button. You will see the display as

shown below.

Placing and Ending a Call

2. Choose the New Call icon. 3. Choose a number from the list,

or dial a number on the key pad,

press the green phone button to

start the call.

4. You may end the call by tapping

the “End Call” button on the

bottom of the screen.

1. From the home screen, select the

“Home” key.

Local Directory

2. Now select the “Directory” menu. 3. Now select any contact from the

Directory or use the search ﬁlter

narrow your search.

4. With the contact entry on the screen

simply select the extension.

5. And now your call is connected, to

end the call press the “End Call” key.

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Missed call indicator is the balloon

situated on the lists button.

While connected to a call, place the

call on hold by tapping the Hold soft

key. The screen will show a red “H”

to indicate the line is on hold.

Missed Call/Last Call Received

Hold and Resume

By tapping on the lists button it will bring you to the recent call list.

Tap the Resume soft key to return to

the caller.

The screen will indicate you are back

on the call.

Tap the LCR or Last Call Received button to go to the automated call

response that describes the last call received and provides the option to

return the call. The short cut *69 can also be used.

Polycom VVX 600 Series

Basic Phone Functions continued

Tap the screen on the ﬁrst number

on the list to return the call that was

missed.

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Polycom VVX 600 Series

Basic Phone Functions continued

You have multiple options for answering an incoming call.

Adjust the ringer volume, speaker volume and handset volume in the following ways:

• Ringer volume – adjust volume up or down when the phone is on hook

• Speaker volume – adjust volume after speaker button has been activated

• Handset volume – adjust volume with the handset o hook

1. Lift up the handset.

2. Tap the Answer soft key.

Answering an Incoming Call

Adjusting Volume

3. Press the Headset button.

Volume control

–Softer, +Louder

To mute your phone (whether on

the handset, speakerphone or

headset) press the Mute button.

Volume guide: More bars equal

louder volume.

4. Press the Speaker Phone button.

5. You may also take the following actions:

• Reject the call • Forward the call • Ignore the call

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Polycom VVX 600 Series

Basic Phone Functions continued

Tap the DND soft key.

1. When on a live call that needs to

be “Blind” transferred, press and

hold the Transfer softkey.

A blind transfer allows you to transfer a call from your phone to someone else without checking to see if that

person is available to answer.

Do Not Disturb (DND)

Blind (Unattended) Transfer

Once the transfer takes place, your

screen will return to the on-hook

mode, ready for the next call.

Once you have enabled DND on that line, you will see the DND icon at

the top left of the screen.

Or the DND icon from the Home

screen.

2. In the Blind Transfer screen, type

in the extension, or the full 10

digit number and then select the

“Send” softkey or wait 5 seconds

and the phone will automatically

“send/dial” the number entered.

NOTE: When DND is enabled any

caller will be given a recording

“we’re sorry the person you

are calling is currently not

accepting calls.“

And then the caller will be

disconnected.

To remove DND from the line, Tap

the DND soft key a 2nd time.

3. If the “transfer to” party does not

answer, the user can select Cancel to

get the call back to them.

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Eective July 10, 2019.

Polycom VVX 600 Series

Basic Phone Functions continued

1. When on a live call that needs to

be transferred, press and hold the

Transfer soft key.

Allows you to conﬁrm that the person you want to transfer the call to is available and willing to take the call.

2. Now select the “Consultative” from

the transfer selection.

Warm (Attended) Transfer

3. Now enter the extension, or full 10

digit number or use the directory,

Recent, Favorites of the person you

are transferring the call to.

4. Once the person is conﬁrmed

available to take the call, then

press the Transfer soft key to

complete the transfer.

5. If the “transfer to” party does not

answer or is unwilling to take the

call, the user can select Cancel to

get the call back to them.

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Eective July 10, 2019.

Polycom VVX 600 Series

Basic Phone Functions continued

1. When on a call: Tap the Confrnc

soft key which will automatically

place the person on hold.

2. Type in the extension, full 10 digit

number or scroll down to the # of

the person you are adding to the

call and tap Send soft key (green

phone icon) to connect.

3 Way Conferencing

3. Tap the Send soft key again to

connect to that number.

4. To get all callers in the conference,

press the Confrnc key a 2nd time

after the person you called answers.

2. Both lines are now on hold.

Choose which line you want to talk

to by tapping the number on the

screen. Press the Resume soft key

to talk.

The other line will be on hold until the

caller hangs up or you highlight that

number and bring them back as a

single caller.

Once you have a single caller back you

have the usual Soft Key options for

that line.

Split a 3 Way Conference Call

You can “split” the call to end the conference which allows you to talk to each line separately.

1. Tap the Split soft key while on an

active conference call.

5. The screen will show you have an

active conference and both callers

and you will be in the conference.

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