Polycom VVX 300 User manual
Eective July 10, 2019.
wowforbusiness.com
Polycom
VVX 300 Series
Phone User Guide
Proprietary and Confidential Quick Link: Table of Contents
Eective July 10, 2019.
Polycom VVX 300 Series Table of Contents
Placing a Call ........................................................................................................... 2
Ending a Call............................................................................................................ 3
Local Directory ....................................................................................................... 3
Hold and Resume .................................................................................................. 4
Answering an Incoming Call .............................................................................. 4
Adjusting Volume................................................................................................... 4
Do Not Disturb (DND) ........................................................................................... 5
Blind (Unattended) Transfer............................................................................... 5
Warm (Attended) Transfer.................................................................................. 6
3 Way Conferencing.............................................................................................. 7
Split a 3 Way Conference Call ........................................................................... 8
Call Waiting .............................................................................................................. 8
Accessing Voicemail ............................................................................................. 9
Intercom.................................................................................................................... 9
Call List ..................................................................................................................... 10
Enhanced Call Park .............................................................................................. 10
Proprietary and Confidential 2Quick Link: Table of Contents
Eective July 10, 2019.
Polycom VVX 300 Series
Basic Phone Functions
1. Pick up the handset and dial the number
on the keypad. Wait or hit send.
Placing a Call
2. Use the headset or speakerphone
buttons.
3. Key in the number to call or scroll down the list
of recently called numbers using the up/down
arrows and press the send soft key.
4. Making a call from the home screen –
Press the Home hard button. You will
see the display as shown above.
5. Press the center button (Select) on the
navigation dial and use the directional arrows
to highlight the directory you want. Press the
Select button again to select that option.
Proprietary and Confidential 3Quick Link: Table of Contents
Eective July 10, 2019.
Polycom VVX 300 Series
Basic Phone Functions continued
You can end the call by putting the hand set in its cradle or by pressing the End Call soft key.
1. From the home screen, select the
“Home” key.
Ending a Call
Local Directory
2. Now select the “Directory” menu.
NOTE: You will need to navigate
via the d-pad on the right of the
phone.
3. Now select “Contact Directory”.
NOTE: You can navigate via the
d-pad or use the number pad to
select.
4. From within the “Contact
Directory” search for your entry
and select it by pressing the
d-pad or by selecting “dial” key.
5. Now with the entry on your screen
you will need to press the “dial”
key to start your call.
Proprietary and Confidential 4Quick Link: Table of Contents
Eective July 10, 2019.
Polycom VVX 300 Series
Basic Phone Functions continued
While connected to a call, place the call
on hold by pressing the Hold soft key.
The line button will blink red.
When you see that there is an incoming call, you have multiple options available for answering the call.
You may adjust the ringer volume, speaker volume and handset volume the following ways:
• Ringer volume – adjust volume up or down when the phone is on hook
• Speaker volume – adjust volume after speaker button has been activated
• Handset volume – adjust volume with the handset o hook
Press the Resume soft key to return
to the caller.
The line button will be lit green.
1. Lift up the handset.
2. Press the Answer soft key.
You also have the option to:
A. Reject a call, which will send
the caller to your voicemail
B. Forward the call to another
person.
Hold and Resume
Answering an Incoming Call
Adjusting Volume
3. Press the Headset button. 4. Press the Speaker Phone button.
Volume control
–Softer, +Louder
To mute your phone (whether on
the handset, speakerphone or
headset) press the Mute button.
Volume guide: More bars equal
louder volume.
Proprietary and Confidential 5Quick Link: Table of Contents
Eective July 10, 2019.
Polycom VVX 300 Series
Basic Phone Functions continued
1. Press the DND soft key.
1. When on a live call that needs to
be transferred, press the Transfer
softkey.
Placing a phone in Do Not Disturb mode means you will not receive any incoming calls. Remember to take the
phone out of this mode when you are ready to receive calls again.
A blind transfer allows you to transfer a call from your phone to someone else without checking to see if that
person is available to answer.
Once you have enabled DND on that
line, you will see a dash in the icon.
2. Now you are in the Blind transfer
menu.
Do Not Disturb (DND)
Blind (Unattended) Transfer
2. Highlight the line you want to set as
DND and press the Select soft key.
To remove DND from the line, press
the Clear All soft key.
3. In the Blind Transfer screen, type
in the extension, or the full 10
digit number and then select the
“Send” softkey or wait 5 seconds
and the phone will automatically
“send/dial” the number entered.
Once the transfer takes place, your
screen will return to the on-hook
mode, ready for the next call.
4. If the “transfer to” party does not answer, the user
can select Cancel to get the call back to them.
Proprietary and Confidential 6Quick Link: Table of Contents
Eective July 10, 2019.
Polycom VVX 300 Series
Basic Phone Functions continued
1. When on a live call that needs to
be transferred, press and hold the
Transfer soft key.
Allows you to confirm that the person you want to transfer the call to is available and willing to take the call.
2. Now select the “Consultative”
from the transfer selection.
Warm (Attended) Transfer
3. Now enter the extension, full 10 digit number or use the directory of the person you are transferring the call to. Then
press the “Send” softkey or wait 5 seconds and the phone will automatically “send/dial” the number entered.
4. Now the caller has answered the
“Consultative” and is ready to take
the forwarded caller.
5. With the person confirmed
available to take the call, then
press the Transfer softkey to
complete the transfer.
6. If the “transfer to” party does not
answer or is unwilling to take the
call, the user can select Cancel to
get the call back to them.
Proprietary and Confidential 7Quick Link: Table of Contents
Eective July 10, 2019.
Polycom VVX 300 Series
Basic Phone Functions continued
1. When on a call: press the More
soft key.
2. Press the Confrnc soft key.
3 Way Conferencing
3. Enter the number (extension, fill 10
digit number or scroll down to the
#) of the person you are adding to
the call and press the Send key to
connect.
4. Press the More soft key and then press the “Send” softkey or wait 5
seconds and the phone will automatically “send/dial” the number entered.
5. To get all callers in the conference,
click the Confrnc key a 2nd time.
6. The screen will show you have an
active conference.
7. Hit the “End Call” to end the
conference call.
Proprietary and Confidential 8Quick Link: Table of Contents
Eective July 10, 2019.
Polycom VVX 300 Series
Basic Phone Functions continued
Press the Split soft key.
Let your current caller know that you
will be placing them on hold.
Both lines are now on hold. Choose
which line you want to talk with by
scrolling to highlight the number on
the screen. Press the Resume soft
key to talk.
Answer the new call by pressing the
Answer soft key and your original
caller will automatically be placed on
hold.
Keep in mind the other line will be on
hold until the caller hangs up, or you
highlight that number and bring them
back on-line as a single caller.
Once you have reconnected to one
of the callers you have the usual soft
key options for that line.
You can then place the new caller on
Hold, if desired, by pressing the Hold
soft key.
Split a 3 Way Conference Call
Call Waiting
You can “split” the call to end the conference which allows you to talk to each line separately.
When you are on a call and a new call comes in that you need to answer:
When you hang up or press End
Call on the second call, you will
be reconnected to the first call
automatically.
Proprietary and Confidential 9Quick Link: Table of Contents
Eective July 10, 2019.
Polycom VVX 300 Series
Basic Phone Functions continued
1. Press the Messaging hard key on the phone. 2. Press the Connect soft key.
3. While in the voicemail system you will be led through several prompts including the following options:
• Record name, Press #to save
• Record personal greeting - press 1
– System generated name - press 2
– System generated name and phone # - press 3
– System generated no name - press 4
• Send message - press 2
• Go to greetings - press 3
• Settings - press 4
• Get deleted messages - press 6
• Leave voicemail - press 7
• Helpful hints - press “0”
• Exit - press *
For detailed instructions on using Voicemail go to
https://www.wowforbusiness.com/support/product-guides and select Voicemail instructions.
Accessing Voicemail
Intercom
This feature allows you to call a person on your Hosted VoIP account using their speaker phone without them
having to answer the call.
1. Press the Home button. 2. Scroll to the Intercom icon using
the directional arrows. Press the
inner button to choose.
3. Choose the number you wish to
connect to or key it in on the key
pad. Press the Send soft key.
NOTE: There will be no ringing.
Just talk to the person and they will
hear you on their speaker phone.
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