Polycom IP-550 User manual

Barracuda Phone System

Polycom IP-550 Quick Reference Guide 1 / 4

Polycom IP-550 Quick Reference Guide

https://campus.barracuda.com/doc/45712710/

This article explains the basic operation of the Polycom IP-550 device.

Soft Keys

The four buttons immediately below the LCD display are soft keys.

Each soft key performs the action displayed immediately above it.

Soft key behavior is context sensitive – the soft key associated action changes according to the

current phone state.

Place a Call

Enter the desired internal extension or external number.

Lift the receiver or press the speakerphone button to call.

Voicemail Access

To access voicemail messages, press the Messages key to the right of the keypad.

Depending on your system conﬁguration, you may be asked for your voicemail passcode.

Last Number Redial

Lift the receiver.

Press the Redial button.

For speakerphone or headset use, press Redial without lifting the handset.

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Call Hold

To place a call on hold, press the Hold button.

To resume the call, press Hold again.

Call Transfer

Attended Transfer

To transfer a call, press the Transfer key to the left of the keypad.

Dial the destination number, then press Send.

When the destination party answers, announce the caller, and press Transfer again to

complete the transfer.

Blind Transfer

To transfer a call, press the Blind soft key and enter the destination number.

Press the Send soft key to connect the remote party to the destination, and disconnect yourself

from the call.

Ad-Hoc Conference / 3-Way Calling

Place (or receive) a call.

To add another party to the call, press the Conference key to the left of the keypad.

Enter the destination number or extension and press Send.

Once the destination party answers, press Conference again.

All parties join a 3-way call.

Do Not Disturb

Press the Do Not Disturb button to send all calls to voicemail. The phone display indicates

when Do Not Disturb mode is active.

To resume normal operation, press the Do Not Disturb button again. The phone receives calls

normally.

Call Forwarding

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To enable call forwarding, press Menu, then select Features, then select Forward.

Select the type of forwarding to enable, then select a destination.

The phone display indicates call forwarding is enabled.

To deactivate forwarding, press the Forward soft key, press the forwarding type, then

press Disable.

Ringer and Handset Volume

To change the ringer volume, when the phone is idle, press the (–) or (+) button at the bottom

of the keypad.

To change the volume of a call, during an active call, press the (–) or (+) buttons to adjust the

volume of the handset, speakerphone, or headset, whichever is active.

Directories

To browse the phone contact list or call lists, press Menu, then Features, then Directories.

The call lists show missed, placed, and received calls.

Special Characters

When entering a destination with alphanumerics or special characters, be sure to pause

momentarily between key presses. For example, when dialing **<ext> press *, pause for a

moment, press * again, then dial the extension.

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Polycom IP-550 Quick Reference Guide 4 / 4

Figures

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portion of this document may be copied, distributed, publicized or used for other than internal documentary purposes without the written consent of

an oﬃcial representative of Barracuda Networks Inc. All speciﬁcations are subject to change without notice. Barracuda Networks Inc. assumes no

responsibility for any inaccuracies in this document. Barracuda Networks Inc. reserves the right to change, modify, transfer, or otherwise revise this

publication without notice.

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