Polycom SoundStation IP550 User manual

Quick Guide for the SoundStation IP550/560

Document Date: 07/25/13

Document Version: 1.0d

Quick Guide Content

SoundStation IP550/560

SoundStation IP550/650 Button Diagram ........................................ 3

Reading the Display .............................................................................................................4

Feature Overview................................................................................ 5

Answering the Phone.......................................................................................................... 5

Make a call................................................................................................................................ 5

Voicemail .................................................................................................................................. 5

Transfer a call (Announced) ...............................................................................................6

Transfer a call (Blind - Not Announced) ........................................................................6

Conference Call (Three-Way Calling)............................................................................. 7

Call Park..................................................................................................................................... 7

Park Pickup .............................................................................................................................. 7

Phone Top Features ............................................................................ 8

Adjust the Volume on the phone ...................................................................................8

Change the Ring Type.........................................................................................................8

Missed Calls Alert ..................................................................................................................8

Headset.....................................................................................................................................8

Phone Reboot.........................................................................................................................8

Special Features ................................................................................. 9

Masergy Anywhere ..............................................................................................................9

Group Call Pickup..................................................................................................................9

Push to Talk..............................................................................................................................9

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1. Line Keys

2. Feature Buttons

3. Hold / Resume

4. Soft Keys (Context Sensitive)

5. Volume Keys

6. Speaker Phone

7. Headset

8. Mute

9. Feature Buttons

10. Delete Button

11. Scroll Buttons (Center: Select)

12. Message Waiting Indicator

SoundStation IP550/650 Button Diagram

SoundStation IP550/560

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Polycom offers a solution that ts all of your business

communication needs. The SoundPoint® IP 550 & 560 deliver a

Voice over IP telephone that seamlessly integrate with Masergy.

An intuitive user interface offers dedicated, one-button access

to common telephony features, and an information rich display

delivers content for messaging, call information, directory access,

and applications. The SoundPoint IP 550 & 560 offer superb voice

quality when used in handset, headset, or speakerphone mode.

IP550/560 Features

•Four lines

•Hands-free speakerphone

•Backlit 320 x 160 pixel graphical grayscale LCD

•4 context-sensive so keys

•Built-in 2 port hub 550: 10/100 Mbps & 560: Gigabit

• Standard headset Jack (RJ-9)

•Use with power supply or POE

Reading the Display

Looking at your phone, your extension appears at the top left of the display. Also on the

display is an icon of a phone. This phone icon will change depending on the status of the

phone. Your display will show whether you are on the handset, headset, Speakerphone, or

mute.

Icon (near extension) Status (what’s going on)

Solid Phone (lled in) Idle and ready

Dancing Musical Notes Incoming call

Arrow Poinng Le Making and outgoing call, not yet connected

One Arrow Moving Le, One

Arrow Moving Right

On a call

HD On a High Denion audio call

Phone with Blinking upside-

down Handset

Call on hold

Envelope Voicemail message waing

Arrow coming down going up Call forward is enabled (Press so key labeled forward then

press so key labeled disable)

Three Phones Dancing On a three-way call

Bell with Slash DND enabled on phone (Display will read “Do Not Disturb”)

Hollow Phone Phone is not registered and will be unable to place or receive

calls. Check the cabling, reboot the phone (see below for

details), If hollow phone indicator persists, call Contact Client

Services

Telephone Feature Overview

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Answering the Phone

To Answer a call

•While phone is ringing, pick up the handset

•For Speakerphone, press the Speaker buon

•To use your headset, press the headset buon

•The so key labeled ANSWER can be setup for headset or

Speakerphone (see Phone Top Sengs)

To Answer a second call

•While on a call, a second call is seen on the screen, the indicator light

blinks, and you hear a call waing beep

• Scroll down once using the scroll buon to highlight the incoming

call

•Press the so key labeled ANSWER

This will put the rst call on hold automatically

To go back to the first call

• Scroll down once

•Press the so key labeled RESUME

To mute a call

•Press the mute buon.

•The display will show a microphone with an X through it and the

indicator light will turn solid red.

Make a call

Dial a number, an extension or a conference bridge.

Without picking up the handset or getting a dialtone rst

• Simply enter all the digits you wish to dial

•Pick up the handset

•Press the so key labeled DIAL

To put a Call on Hold

•Press the hard key on the phone labeled HOLD or the so key labeled HOLD

(either buon works)

To Pick up from hold, do not pick up the handset

•Press the so key labeled RESUME

•Pick up the handset

Voicemail

Ask your system administrator to be sure the voicemail is enabled, and get

the voicemail portal number and default password. For more information,

contact client services.

The rst time you call your voicemail, you need to set up a new password

and record your spoken name. Simply follow the prompts.

From your Masergy phone

•Press Messages

•Enter your password and pound (#)

How to Use your IP Phone

Feature Overview

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From any phone

•Dial the voice mail portal telephone number

•Enter your extension

•Enter your password and pound (#)

From someone else’s Masergy phone

• Dial star 62 (*62)

• Dial star (*)

• Enter your password and pound (#)

To clear the message waiting indicator

•Press star 99 (*99)

•Press the so key labeled DIAL.

Transfer a call (Announced)

To Transfer a call, while on the phone:

•Press the so key labeled TRNSFER

•Dial the extension or phone number you want to transfer the call to

•Press the so key labeled SEND

•When the second caller answers, tell them who is on the line.

•Press the so key labeled TRNSFER a second me to connect the two

callers

Note: If the second party decides they do not want the call, press

CANCEL before the nal TRNSFER to speak to the rst caller.

Note: An announced transfer is recommended to some mobile phone

providers. A blind transfer can sometimes go directly to mobile voice mail

Transfer a call (Blind - Not Announced)

To Transfer a call, while on the phone

•Press the so key labeled TRNSFER

•Press the so key labeled BLIND

•Dial the extension or phone number you want to transfer the call to

•Press the so key labeled SEND to connect the two callers

•If you want to speak to the rst caller, press CANCEL before SEND

To Transfer a call directly to a Voicemail while on a call

•Press the so key labeled MORE

•Press the so key labeled SENDVM

•Enter the extension number

•Press the so key labeled ENTER

•Hang up

How to Use your IP Phone

Feature Overview

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Conference Call (Three-Way Calling)

To Make a 3 Way Call

•Dial the rst number or receive rst call

•Press the so key labeled MORE

•Press the so key labeled CONFRNC. The rst call is automacally

put on hold. You get a dial tone

•Dial the second number

•Press the so key labeled SEND

• Once the second caller has answered, Press the so key labeled

CONFRNC and everyone is together on a Three Way Call. Your

display will show three phones dancing and the display will read

“Acve: Conference”

To separate a 3 Way Call

•Press the so key labeled SPLIT

•This drops both calls onto hold. You can see them both by call

length and caller ID

•To pick up a call, select the call, press the so key labeled RESUME

•To disconnect a call, select the call, press the so key labeled

RESUME and then press the so key labeled END CALL

Note: For six way calling and conference bridge help, contact

Client Services or your administrator.

Call Park

Call Park is a “nonexclusive hold.” It puts a call on hold that can be picked up

anywhere at the company. (Not a transfer.) A call can be parked by anyone at any

extension and then the call picked up from any extension.

Once a call has been parked your phone is free for other calls. You should use

overhead paging or instant messaging to utilize Call Park most efciently. Only

one call can be parked at any extension. If the parked call has not been picked

up after 50 seconds, the call will ring back to the phone from where the call was

answered and parked. The 50 second timer is customizable.

Call Park

•While on the call you want to park

•Press the so key labeled MORE

•Press the so key labeled PARK

•Dial the extension

•Press the so key labeled ENTER

Park Pickup

•Pick up any call parked at any extension while your phone is idle

•Press the so key labeled MORE

•Press the so key labeled PARKPCK

•Enter your extension

•Press the so key labeled ENTER

How to Use your IP Phone

Feature Overview

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Adjust the Volume on the phone

Press the plus and minus keys for more and less volume. (- +)

Note: These buttons are located below the star, zero, pound (*0#)

•While the phone is idle the volume keys adjust the ringer

•While on the handset, headset or speakerphone the volume keys

adjust the volume

Change the Ring Type

To change the ring type

•Press Menu

•Press three on the keypad for SETTINGS.

•Press one on the keypad for BASIC

•Press four on the keypad for RING TYPE

•Press the so key labeled PLAY

•Press SELECT to choose the one you enjoy most

Missed Calls Alert

The easiest way to clear your missed calls alert

•When the phone is idle, press the down arrow key.

•Review the calls if you like

•Press the so key labeled EXIT

Headset

See manufacturer for headset use. Once you setup your headset you can set

your phone to go to headset instead of Speakerphione.

•Press menu

•Press three on the keypad for SETTINGS

•Press one on the keypad for BASIC

•Press one on the keypad for PREFERENCES

•Press three on the keypad for HEADSET

•Press one on the keypad for HEADSET MEMORY

•Press two on the keypad for ENABLED

•Press the so key labeled SELECT

•Press menu

Phone Reboot

Periodically, the phone may require a reboot. Reasons for this include

accepting a new conguration or software upgrade.

There are two ways to reboot the phone:

• Simultaneously press and hold the Messages, Mute, and both Volume keys (see

illustraon) for more than 3 seconds or unl a beep is heard and the display

shows “reboot iniated.“

•Unplug the power supply, wait two seconds and then plug in the power supply

again.

Note: The reboot process is complete when the idle display is shown with

the time and your extension.

How to Use your IP Phone

Phone Top Features

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These special features require some advanced setup. This is

simply a brief overview. Contact Client Services for assistance and

additional information.

Masergy Anywhere

You give out one number, your Masergy number. Answer incoming

calls on your mobile phone or at your desk.

While talking on the mobile to switch to the desk phone:

•Press the so key labeled MORE

•Press the so key labeled MORE again

•Press the so key labeled PULL

•Connue talking, but switch from mobile to desk phone

Group Call Pickup

For a small department set up a Pickup Group. When one phone

rings in your department, you can answer that call from your desk.

While a phone is ringing in your Pickup Group:

•Press the so key labeled MORE

•Press the so key labeled GRPPCK

• Start talking

Push to Talk

Intercom between Polycom phones.

•Press the so key labeled MORE

•Press the so key labeled MORE again

•Press the so key labeled PTT

•Dial the extension

•Press the so key labeled ENTER

Thank you for using Masergy. Should you need any assistance with anything in

this guide or other services feel free to contact Client Services.

Check back often to find out the latest features and news because we are

working to stay on the cutting edge of what you need to do business.

•611

•1-800-942-4700

•support@masergy.com

• masergy.com

How to Use your IP Phone

Special Features

1-800-942-4700 masergy.com

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