Polycom VVX 501 User manual

877-544-4872 | alticebusiness.com

Understanding

Polycom®VVX®501 and 601

VVX®501 VVX®601

ALTICE BUSINESS POLYCOM VVX501 AND VVX601 USER GUIDE

877-544-4872 | alticebusiness.com

Your phone has three main views: Home, Calls, and Lines view, which is the default view. Home view

displays your messages, settings, and information. Lines view is your phone’s default phone view and

displays your phone lines, your favorites, and conditional soft keys. In Calls view, you can see all your

active and held calls.

To change views:

For Home view, press to display either Lines or Call view

Home View

You can display Home view by pressing . At the bottom of Home view is a Page Indicator that shows

how many pages of icons Home view displays, as shown next.

VVX 501 VVX 601

To show all Home view icons (shown next), press and hold the Page Indicator shown above. Press and

hold the Page Indicator again to view fewer icons.

VVX 501 VVX 601

Phone Views

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Home view displays the following icons:

• New Call—Tap New Call to display the Dialer so you can place a call.

• Messages—Tap Messages to access your voicemail.

• Directories—Tap Directories to access your Contact Directory and Recent Calls list. You may also

be able to access a Corporate Directory and Buddy Status List if they’re set up on your phone.

• Forward—Tap Forward to set up forwarding options for incoming calls.

• DND—Tap DND to toggle DND (Do Not Disturb) on or oﬀ. When DND is enabled, your phone

won’t ring and incoming calls will go to voice mail.

• Settings—Tap Settings to access phone features and settings to customize your phone.

Lines View

Lines View displays phone Lines, Favorites, and soft keys.

VVX 501 VVX 601

If your phone is idle, you can:

• Tap the phone Line to access the Dialer.

• Swipe to switch between Lines View and the Browser (if applicable).

ALTICE BUSINESS POLYCOM VVX501 AND VVX601 USER GUIDE

877-544-4872 | alticebusiness.com

Calls View

You can access Calls view (shown next) if your phone has multiple calls in progress, or you have one held

call. If you’re in Home view, you can display Calls view by pressing , or tapping in the status

bar. To switch between Lines and Calls view, swipe the screen right or left.

Scroll to see all your calls. If your phone has multiple lines, calls display under the associated line.

Call color indicates status:

• Dark green—Active call

• Dark blue—Incoming and held calls

• Bright green—Active call is highlighted

• Bright blue—Incoming or held call is highlighted

Active Calls View

If a phone Line has only one call—and it’s active—you can access Active Call View.

Switch among Phone Screens

You can view any screen on your phone from other screens.

To switch among screens:

• Press to view the Home, Lines, or Calls screens.

ALTICE BUSINESS POLYCOM VVX501 AND VVX601 USER GUIDE

877-544-4872 | alticebusiness.com

About Calls

Only one call can be active at one time.

You can use the handset, speakerphone, or headset for calls. During a call, you can change modes by

picking up the handset, or by pressing or .

If you navigate away from your call(s), press to see Active Call or Calls view again.

Tip: Switching Between Lines and Calls View

If you navigate away from your call(s), tap to see Active Call or Calls View again.

Placing Calls

Pick up the handset, or press or . Enter the phone number, and tap .

From Lines View: Tap the phone Line, enter the phone number, and tap .

From Home View: Tap New Call, enter the phone number, and tap .

Answering Calls

To answer with the speakerphone, press or tap Answer. To answer with the handset, pick up the

handset. To answer with a headset, press .

To answer a new call while on an active call, press Answer. The current call will be held.

Ending Calls

To end an active call, replace the handset, press , or press . Or, press End Call.

To end a held call, navigate to Calls view and highlight the held call. Press Resume, and press End Call.

Holding Calls

From Lines, Calls, or Active Call View, tap Hold. If you’re in Calls View, remember to highlight the call ﬁrst.

To resume a held call, tap Resume from either Lines or Calls View.

ALTICE BUSINESS POLYCOM VVX501 AND VVX601 USER GUIDE

877-544-4872 | alticebusiness.com

Transferring Calls

There are two transfer types:

• Warm Transfer: talk to the person before the transfer completes

• Blind Transfer: Automatically transfer a call without talking to the other person.

The call is automatically transferred after you dial the number you are transferring the call to.

Use Blind Transfer if you need to retain the Caller ID.

To transfer a call:

1. From Active Call, Lines, or Calls view, tap Transfer. The active call is held.

2. From the Dialer, place a call to the person you want to transfer the call to.

3. When you hear the call is picked up, tap Transfer to complete the transfer.

• Or, if you want to talk with the person before the transfer completes, connect and talk with the

person, and then press Transfer. To cancel the transfer before the call connects, tap Cancel.

To perform a blind transfer:

1. From Lines or Calls view, tap Transfer. The active call is held.

2. From the Dialer, tap Blind, and place a call to the person you want to transfer the call to and hit Send.

If you do not see Blind, tap More (at the top of the screen), and then tap Blind.

3. The call automatically transfers to the person you speciﬁed.

ALTICE BUSINESS POLYCOM VVX501 AND VVX601 USER GUIDE

877-544-4872 | alticebusiness.com

Forwarding Calls

You can set up your phone to forward all calls to another number, even if the Do Not Disturb feature is

enabled on your phone. Call forwarding is not available on shared lines.

To forward all calls to another person do one of the following:

• From Home view, tap Forward (You can also tap Settings from Home view, and tap

Features > Forward, or if your phone is idle, tap the Forward from Lines view)

• If your phone is set up with multiple lines, tap the line to apply forwarding to.

• From the Forwarding Type Select screen, select the forwarding type you want:

o Always - To forward all incoming calls.

o No Answer - To forward all unanswered incoming calls.

o Busy - To forward calls that arrive when you’re already in a call.

• Enter the forwarding number, and tap Enable. If you selected the No Answer option, you can enter

the number of rings before your phone forwards the call. The recommended value is 2.

To disable call forwarding:

1. From Home view, tap Forward.

• If your phone is set up with multiple lines, select the line to disable forwarding for.

2. From the Forwarding Type Select screen, tap the forwarding type to disable, and tap Disable.

ALTICE BUSINESS POLYCOM VVX501 AND VVX601 USER GUIDE

877-544-4872 | alticebusiness.com

Listening to Voicemails

Your phone may indicate new voicemail messages by the following:

• A message counter in Home view, as shown next. The counter indicates the number

of new messages you have.

VVX 501 / VVX500 VVX 601 / VVX 600

• A message counter in the status bar (shown next). The counter displays on the Message icon, .

If you have new messages, the Message icon also displays next to the phone line in Lines

view, as shown next.

VVX 501 / VVX500 VVX 601 / VVX600

• A ﬂashing Message Waiting Indicator, located at the top-right of your phone.

• An audible alert (if your phone is on-hook).

1. To listen to voicemail messages:

• On the status bar, tap , and tap Message Center. Or, from Home view, tap Messages, and tap

2. Message Center.

• If multiple lines are conﬁgured on your phone, the Line Select screen displays.

Tap the line that has the message.

• From the Messages screen, tap Connect and follow the prompts.

ALTICE BUSINESS POLYCOM VVX501 AND VVX601 USER GUIDE

877-544-4872 | alticebusiness.com

Placing Conference Calls

You can initiate a conference call with two other people. You can initiate a conference by calling two people

and using the Confrnc soft key or by joining two existing calls using the Join soft key

To initiate a conference call:

1. Call the ﬁrst person.

2. From Active Call, Lines, or Calls view, tap Confrnc. The active call is held.

3. Using the Dialer, call the second person

4. When the second person answers, tap Confrnc to join everyone in a conference.

The Active: Conference screen displays, as shown next.

Holding and Resuming Conference Calls

When you place a conference call on hold, you place all the participants in the call on hold.

No one in a held conference call can hear each other.

To place a conference call on hold:

From Active Call, Lines, or Calls view, tap Hold. If you’re in Calls view, be sure to highlight the conference ﬁrst.

The other two people in the conference are held. The following example shows a held conference in Calls view.

ALTICE BUSINESS POLYCOM VVX501 AND VVX601 USER GUIDE

877-544-4872 | alticebusiness.com

To resume a held conference call:

• From Lines or Calls view, tap Resume.

To end a conference call:

• From Lines or Calls view, tap End Call.

• The conference call ends. By default, the other two people remain connected.

Splitting Conference Calls

You can split an active or held conference call. When you split a conference, you end the conference

and place the call participants on hold.

To split a conference call:

• From Lines or Calls view, tap Split.

• The conference call ends. By default, the other two people are held.

Services

The Service key can be accessed from the Line Screen by tapping Svcs. This will provide a list of

additional functionality to select from:

• Access Messages: access your voicemail

• Call Lists: presents a list of the ten most recent calls

• Contacts: access your Contact List

• Log Out: allows you to log out of the phone

Recording Audio Calls to a local USB Drive

On VVX501 phones, you can record audio calls onto a USB ﬂash drive connected to your phone.

Recordings are stored as .wav ﬁles on the USB ﬂash drive, and you can record up to four hours in one

ﬁle. You can replay recordings on the system or on a computer.

Note: If your phone does not detect the USB device when you insert it into the USB port, the USB port

on your phone may be disabled. Contact your system administrator for assistance using the USB port.

ALTICE BUSINESS POLYCOM VVX501 AND VVX601 USER GUIDE

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