Polycom VVX 400 Series User manual

Enterprise Centrex –Polycom VVX400 phoneset quick reference

Updated: Jan 2017

Features

Instructions

Dialing out

Lift the handset + (Phone no.) + [ # ]

Note: Need to dial [ 9 ] before the phone no.

Intercom dialing

Lift the handset + (Extension no.) + [ # ]

Intercom dialing (using

"busy lamp")

[ Busy lamp for that ext.]

Last number redial

[ Redial]

Speed dialing

To dial: Lift the handset + [ * ] + [ * ] + ([0][0] –[9][9]) + [ # ]

* Customer needs to define speed dial in user portal first

Volume adjustment

Ringtone: to decrease or increase

Voice: Lift the handset + to decrease or to increase

Holding call

To hold: (Call connected) +

To retrieve: (Call held) +

All call forwarding

To set: [*] [0] [5] + (Phone/Extension no.) + [Dial]

To cancel: [#] [0] [5] + [Dial]

Busy call

forwarding

To set: [*] [2] [5] + (Phone/Extension no.) + [Dial]

To cancel: [#] [2] [5] + [Dial]

No answer call

forwarding

To set: [*] [3] [5] + (Phone/Extension no.) + [Dial]

To cancel: [#] [3] [5] + [Dial]

Call transfer - Blind

transfer

(Call connected) + + (Extension no.) +

Call transfer -

Consultation transfer

(Call connected) + + (Extension no.) + [ # ] + Answer and Talk

+ Hang up

Conferencing call

(Call connected) + [Confrnc] + (Phone no.) + [ # ] + answer + [Confrnc]

Call park and retrieve

Call park:

(Call connected ) + [another line key] + [ * ] [ 8 ] [ 4 ] + [ # ] + [ # ] + Hang up

Call retrieve:

Lift the handset + [ # ] [ 8 ] [ 4 ] + [ # ] + (Self extension no.) + [ # ]

Boss Sec Transfer

Sec Transfer to Boss

Press [Boss Key] to pickup Boss Call + (Talk) + Hold (Boss Key Blink) + Press [Boss Key]

to transfer the call + Hang up

Listen to voicemail

[Voicemail] + (Lift handset) or (Lift handset) + [*] [9] [0]

Listen to voicemail

(outside office)

From other phone: (Dial 2562 0111) + (Your phone no.) + [#] + (Your voicemail

password) + [#]

Group pick-up

Lift the handset + [ * ] [ 1 ] [ 1 ] + [ # ]

Call pick-up

By feature access code, applicable to ALL extensions: Llift the handset + [ * ] [ 2 ] [ 1 ] +

(Ringing extension no.) + [ # ]

By "busy" lamp field, applicable to preset extensions: Lift the handset + [ Busy lamp for

that ext. ]

Paging

[ * ] [ 7 ] [ 7 ] + (Paging group no.) + [ Dial ] + Announce

Boss and secretary

Sec makes outgoing call using Boss line: Lift the handset + [ Boss line key ] + (Phone/

extension no.) + [ # ]

Sec picks up incoming call on Boss line: Lift the handset + [ Boss line key ]

Directory

[Directory]+ Choose [ BroadSoft Directory] + Select + AdvFind + Submit

Call List

[Call List]+ Choose [Type] + Choose [All Calls] / [Missed Calls] / [Received Calls]/ [Placed

Calls]

IDD & chargeable call

password

To lock: [ * ] [ 0 ] [ 4 ] + [ # ] + (System will prompt to enter password) + (Password) +

[ # ]

To unlock: [ # ] [ 0 ] [ 4 ] + [ # ] + (System will prompt to enter password) + (Password) +

[ # ]

To view information menu:

* Management/Secretary/Receptionist plan phone set model: Polycom VVX400

Service hotline number: 1833 133

Enterprise Centrexhelp link: http://www.pccwone.com/eng/ec_help.html

Voice mail box ad email reminder: customer is recommended to clean up voice mail box and email

regularly.

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