Polycom VVX 250 User manual

Quick Start Guide

Intermedia Unite

Polycom VVX 250

Welcome to Intermedia Unite

What’s in the box?

Polycom VVX 250

A. Phone

B. Ethernet Cable

C. Handset Cable

D. Handset

D. E. F.

B. C.

T42G

E. Stand

F. Power Adapter

Guided Setup

Attach Stand

Attach the stand as shown below.

Connect Handset and Optional Headset

Note: Your phone supports wired headsets, including electronic hookswitch (EHS) headsets.

For connection directions, refer to your headset documentation.

RJ-9 port

EHS port

Note: Your phone supports

USB and wired headsets,

including Electronic Hookswitch

(EHS) headsets.

For connection directions, refer

to your headset documentation.

Standard headsets typically use

the RJ-9 or USB port while EHS

headsets use the RJ-9 and

EHS ports.

Connect Cables

Please follow the diagram to install your phone. Once plugged in, the

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The voicemail box will be functional with a default greeting.

Optional: Ethernet connection to computer

AC power connection (optional accessory)

Use if Power over Ethernet (POE) is unavailable.

Note: Only use the power supply designed for your phone to avoid

damaging the phone.

Features

Polycom VVX 250

Reversable tab

(secures the phone at

high angles)

Line keys

(2 keys on VVX 150)

Speaker

Dial pad

Volume keys

Message Waiting

Indicator

Transfer key

Hold key

Back key

ABC

WXYZ

TUV

PQRS

JKL

GHI

DEF

MNO

‹

Screen Security slot

(on side)

Soft keys

Navigation keys / Select key

Home key

USB port

(on side; VVX 250 only)

Speakerphone key

Headset key

Mute key

Voicemail Box Setup

RECORDING YOUR PERSONAL VOICEMAIL GREETING

1. Press the "Home" button.

2. Press option 2 for "Messages".

3. Press option 1 for "Message Center". and press the "Connect"

soft key.

4. Enter the PIN provided to you by your Administrator,

followed by the # key.

CHANGING THE PIN FROM THE PHONE

1. Press the "Home" button.

2. Press option 2 for "Messages".

3. Press option 1 for "Message Center". and press the "Connect"

soft key.

4. Enter the PIN provided to you by your Administrator,

followed by the # key.

Commonly Used Features

PLACING OUTGOING CALLS

When the phone is not in use:

1. Pick up the handset or press the “Speakerphone” button.

2. Dial an extension or telephone number.

When you are already on a call:

1. Press the “Hold” soft key.

2. Press the “New Call” soft key.

3. Dial an extension or telephone number.

4. Resume the original call by pressing the “Line” button that

corresponds with that call, and press the “Resume” soft key.

ANSWERING AN INCOMING CALL

…On the Handset:

Pick up the handset to answer the call.

…On a Headset:

When a headset is connected, press the “Headset” button (or the

”Answer” soft key) to answer the call.

…On Speakerphone:

Press the “Speaker” button (or the “Answer” soft key) to answer

the call.

REJECTING AN INCOMING CALL

Press the “Reject” soft key to immediately send the caller to voicemail.

Note: Caller will continue to hear ringing after pressing "Reject" if you have

multiple devices assigned to your User.

IGNORING AN INCOMING CALL

Press the "More" soft key followed by the "Ignore" soft key to send the

caller to voicemail.

Note: The caller will continue to hear ringing for the specified amount of time,

defined in the phone’s “No Answer Forwarding” setting.

ENDING A CALL

On a Handset:

•Press the “EndCall” soft key.

On a Headset:

HOLD

Placing a Call On Hold:

• While on a call, press the “Hold” soft key.

Retrieving Calls On Hold:

• Press the “Resume” soft key.

•Press the "Headset" button.

On Speakerphone:

• Press the “Speakerphone” button.

MUTE

1. To mute the microphone on an active call, press the “Mute” button.

2. To un-mute the microphone, press the “Mute” button again.

TRANSFERRING CALLS

Blind Transfers:

1. While on a call, press the “Transfer” soft key.

2. Dial the desired phone number or extension number.

3. Press the “Transfer” soft key again.

4. The call is automatically transferred.

Attended (Consultative or Warm) Transfers:

1. While on a call, press the “Transfer” soft key.

2. Dial the desired phone number or extension number.

3. Wait for the party to answer to announce that you are transferring

a call to them.

4. Press the “Transfer” soft key to transfer the call.

CALL WAITING

While already on a call, and a new call rings in, you will hear a beep tone

emitted by your phone.

To Answer the Second Call:

1. Press the down arrow button to access the second call.

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placed on hold.

3. Once the second call has ended, resume the original call by pressing

the “Resume” soft key.

To Reject the Second Call:

1. Press the down arrow button to access the second call.

2. Press the “Reject” soft key to immediately send the caller to

voicemail.

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