Polycom SoundStation IP 6000 User manual

Hosted Phone

Quick Start Guide

Get the most out of our Hosted Phone service

with these handy instructions for the Polycom

Soundstation IP 6000 conference phone.

Contents

Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Key Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Ringtones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Online Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Helpful Tools and Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

My Account and Bill Pay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Policies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

24/7 Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Make the Right Connection

Thanks for choosing Midco for your business hosted phone service!

Your experience with this service matters to us. We hope you ﬁnd this

quick start guide is a helpful tool to get you going with this service.

We have even more tips and tools at Midco.com/Business/Support,

where you can learn more about dierent features, read common

questions and answers, and get tips about your services.

We’re also available every day to answer your business phone

questions at 1.800.888.1300.

Equipment

The Polycom VOIP 6000 phone

is a superior IP conference phone

with background noise suppression

and resistance to mobile phone

and wireless interference. This

phone is ideal for small to mid-size

conference rooms.

Key Pad

The following ﬁgure shows the primary keys, buttons, controls and indicators on

your phone console:

Item Description

1Select Select a ﬁeld of displayed data, or toggle features on or o.

2Scroll

(arrows)

Use arrows to scroll through displayed information,

and enable or disable ﬁelds. From the idle screen,

you can also view speed dial information (up

scroll) – or view missed calls (down scroll).

3Volume Adjust the volume of the speaker and the ringer.

4Mute Toggle the microphone on or o during a conversation.

5Dial pad Dial phone numbers, and enter information for new contacts.

6Redial Automatically dial the last number called.

Item Description

7Call (phone) Initiate or end a call.

8Softkeys Select speciﬁc context-sensitive functions that

display on the screen above each softkey.

9Exit Exit the current screen and return to the previous menu.

10 Menu Access additional features and conﬁguration settings. You

can also exit the current screen and return to the idle screen.

11 LCD graphic

display

See the time and date, menus and softkeys, as well as

information about calls, messages, and features.

The information display line (the line that displays the

directory number) also displays icons and text, such as:

• Pop-up text (such as network error messages)

• Do not disturb text/icon

• Call forwarding text/icon

• Missed call text (such as “4 new missed calls”)

• Presence text (such as “Busy”)

• Prompt text (such as “Enter URL”)

• Time and date text

If there are multiple information items, they

will display in a scrolling fashion.

Volume

You can easily adjust the ringer or call volume on the conference phone.

• To change the volume during an active call, press the volume control

buttons to increase or decrease the volume.

• To change the ringer volume, press the volume control buttons when the

phone is either idle or ringing.

Microphone

Although the microphone picks up your voice, you can mute your microphone so

others cannot hear you when you’re using the phone.

• During an active call, press the Mute button so others can’t hear you.

• Press the Mute button again to unmute.

Do Not Disturb

To disable ringing and forward all your calls directly to voicemail:

1. Press Menu and then Features.

2. Toggle to Do Not Disturb, and press Select to enable or disable.

• When enabled, an Xicon will display in the top left of the screen.

Ringtones

To change your incoming call ringtone:

1. Press the Menu button.

2. Select Settings, Basic and then Ring Type.

3. Use the arrow buttons to scroll to the desired ring type, and press Select.

• To listen to a ringtone before selecting it, press Play.

Features

Calls

To place a call:

Choose one of these options.

• Press the call (phone) button, and then dial the phone number of the

party you wish to call.

• Dial the phone number, and then press the call (phone) button or the

Dial softkey.

To answer a call:

Press the call (phone) button or the Answer softkey to pick up the call.

To end a call:

Press the call (phone) button while on an active call, or press the

End Call softkey.

To forward an incoming call:

1. Press the Forward softkey.

2. Dial the phone number where you wish to forward the call.

3. Press the Forward softkey again.

To hold a call:

• During an active call, press the Hold softkey to place the caller on hold.

• To resume the call, press the Resume softkey.

To view call lists:

1. Press Menu, and choose Features and then Call Lists.

2. Select the view you want to see:

• Missed Calls

• Received Calls

• Placed Calls

3. Use the arrow buttons to scroll to the call list you want to view.

To place a call from call history:

1. Follow the steps above to access and select your desired call list.

2. Use the arrow buttons to scroll to the number you want to call.

3. Press the Dial softkey.

To transfer a call:

You can transfer a call to another party in three dierent ways:

• Blind (Cold) Transfer: Transfer a call directly to another party without

consulting or introducing the caller.

• Semi-Attended Transfer: Transfer a call when receiving the ring-back.

• Attended (Warm) Transfer: Transfer a call with prior consulting or an

introduction.

For a blind (cold) transfer:

1. During a call, press the Trnsfer softkey to place the call on hold.

2. Press the Blind softkey, and then dial the phone number of the party you

wish to receive the transferred call.

For a semi-attended or attended (warm) transfer

1. During an active call, press the Trnsfer softkey to place the call on hold.

2. Dial the phone number of the party you wish to receive the transferred call.

3. Press the Trnsfer softkey again to complete the call transfer.

4. To cancel a transfer, press the Cancel softkey.

To set up a conference call:

1. Dial the phone number of the ﬁrst party.

2. Press the Confrnc softkey to place the ﬁrst party on hold.

3. Dial the phone number of the second party, and then press the

Send softkey.

4. Once the second party answers, press the Confrnc softkey again to join

all parties.

To create a conference with the active call and a call on hold, press the Join

softkey to connect all parties.

To park a call:

1. After answering the call, press the Transfer softkey.

2. Dial *34. You will hear a stutter dial tone, and then a normal dial tone.

3. Dial the seven-digit number of the phone where you wish to park the call.

• If you have four-digit dialing enabled, you must enter the leading digit

before the seven-digit number.

4. Press End Call.

To retrieve a parked call:

1. Press the Call button to hear the dial tone.

2. Dial *33. You will hear a stutter dial tone, and then a normal dial tone.

3. Dial the seven-digit number of the phone where the call is parked.

• If you have four-digit dialing enabled, you must enter the leading digit

before the seven-digit number.

Online Resources

Helpful Tools and Tips

Your experience with Midco matters to us. We want to help you get the most

out of your services. We oer many helpful tools and resources for you

at Midco.com/Business. Check it out today!

Midco.com/Business/Support — Visit our online library of helpful tools and

information for you, including the most commonly requested resources.

Get help with your equipment, troubleshooting and more.

Midco.com/Business/Shop — Look around in Shop for some of our most

basic services, but for more advanced services or changes, contact

your Midco sales consultant.

My Account and Bill Pay

Midco.com/Business/MyAccount

• View and pay your bill online. You can even set up one-time or recurring

payments, and view your statements and payment history.

• Sign up to receive email updates about your business account — and

text updates about service maintenance.

Policies

Midco provides hosted phone service to our customers subject to

policies established for the protection of our users, our company and our

communities. Visit Midco.com/Legal, which include these and others:

• Acceptable Use Policy

• Phone Service Terms and Conditions

• Cable, Internet and Phone Subscriber Privacy Notice

• Online Privacy Policy

24/7 Support

Have a question? Let us know! Reach out to us around-the-clock at

1.800.888.1300. We also oer customer service by email, live online chat

and social media, and at our local Customer Experience Centers during

regular business hours. Just visit Midco.com/Business/Contact.

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