Polycom VIEWSTATION EX Service manual

Administrator’s Guide

for ViewStation EX,

ViewStation FX, and VS4000

Release 6.0

July 2004 Edition

3725-21650-002/A

ii www.polycom.com/videodocumentation

Trademark Information

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Contents

Chapter 1 - Introducing the

ViewStation EX, ViewStation FX, and VS4000 Systems

Key Features ............................................................................................................................................1-2

Breakthrough Video Quality ..........................................................................................................1-2

Industry-Leading Audio Quality .................................................................................................. 1-2

AES Encryption Support ................................................................................................................1-2

Additional Security Features .........................................................................................................1-3

Easy Calling ......................................................................................................................................1-3

Rich Conference Experience ...........................................................................................................1-3

Enhanced User Experience .............................................................................................................1-4

Network Flexibility .........................................................................................................................1-4

Remote Management ......................................................................................................................1-5

Easy Installation ...............................................................................................................................1-5

Standard System Components ..............................................................................................................1-6

Main System .....................................................................................................................................1-6

Remote Control ................................................................................................................................1-6

Main Camera ....................................................................................................................................1-7

Microphone ...................................................................................................................................... 1-7

Power Supply ...................................................................................................................................1-7

Hardware Kit .................................................................................................................................... 1-8

Cables ................................................................................................................................................1-8

Documentation ...............................................................................................................................1-10

Optional System Components ............................................................................................................1-11

Network Interface Modules .........................................................................................................1-11

Additional Microphone Pod ........................................................................................................1-11

Visual Concert FX ..........................................................................................................................1-12

Document Camera or Other Additional Camera .....................................................................1-12

Additional Monitor .......................................................................................................................1-13

VCR ..................................................................................................................................................1-13

Projector ..........................................................................................................................................1-13

Other Optional Components .......................................................................................................1-14

Chapter 2 - Setting Up Your System Hardware

Standard System Set-up ......................................................................................................................... 2-2

Positioning the Main System .........................................................................................................2-2

Main Camera ....................................................................................................................................2-3

Main Monitor ...................................................................................................................................2-5

Microphone ...................................................................................................................................... 2-7

Power Supply ...................................................................................................................................2-8

Remote Control ................................................................................................................................2-9

Optional Equipment Set-up ................................................................................................................2-10

Network Interface Modules .........................................................................................................2-10

ISDN Network Hardware Checklist ....................................................................................2-11

Quad BRI Network Interface Module .................................................................................2-11

PRI Network Interface Module ............................................................................................2-13

iv www.polycom.com/videodocumentation

V.35/RS-449/RS-530 Network Interface Module ............................................................. 2-15

Additional Microphone Pod ........................................................................................................ 2-16

Visual Concert FX .......................................................................................................................... 2-16

Document Camera or Other Additional Camera ..................................................................... 2-18

Additional Monitor ....................................................................................................................... 2-21

Projector .......................................................................................................................................... 2-23

VCR ................................................................................................................................................. 2-23

Other Optional Components ....................................................................................................... 2-25

Chapter 3 - Configuring Network Use

Getting the Network Ready .................................................................................................................. 3-2

Network Connectivity Checklist .......................................................................................................... 3-2

Using the Setup Wizard ......................................................................................................................... 3-3

Configuring Video Call Preferences .................................................................................................... 3-4

Configuring IP Calling ........................................................................................................................... 3-5

Configuring LAN Support ............................................................................................................. 3-5

Configuring the System for Use with a Firewall or NAT .......................................................... 3-7

Specifying H.323 Settings ............................................................................................................... 3-9

Configuring Dialing Speeds ........................................................................................................ 3-10

Configuring the System to Use a Gatekeeper ........................................................................... 3-10

Configuring the System to Use a Gateway ................................................................................ 3-11

Specifying Quality of Service ....................................................................................................... 3-12

Configuring ISDN Support ................................................................................................................. 3-13

Configuring Inverse Multiplexer (IMUX) Settings .................................................................. 3-13

Configuring the Quad BRI Network Interface .......................................................................... 3-15

Configuring the PRI Network Interface ..................................................................................... 3-15

Configuring the Serial V.35/RS-449/RS-530 Network Interface ........................................... 3-18

Configuring the Global Address Book .............................................................................................. 3-22

Configuring the Global Address Book Server Settings ........................................................... 3-22

Setting Global Address Book Preferences ................................................................................. 3-23

Configuring the System for Use on a Private Network ........................................................... 3-24

Setting the Dialing Rules .............................................................................................................. 3-25

Placing a Test Call ................................................................................................................................ 3-27

Keeping your Software Current ......................................................................................................... 3-28

Chapter 4 - Designing the User Experience

Managing User Access to Settings and Features ............................................................................... 4-2

Setting the Admin Password ......................................................................................................... 4-2

Screens that Require the Admin Password for Access .............................................................. 4-3

Letting Users Customize the Workspace ..................................................................................... 4-4

Limiting What Users Can Do With the System .......................................................................... 4-5

Designing Video and Audio Behaviors ............................................................................................... 4-5

Configuring Camera Settings ........................................................................................................ 4-6

Configuring TV Monitors .............................................................................................................. 4-7

Configuring the Content Display .................................................................................................. 4-8

Configuring a VCR to Record Calls ............................................................................................ 4-10

Configuring Telephone and Audio Settings ............................................................................. 4-11

Configuring for Use with a Touch Panel Control .................................................................... 4-11

Displaying Closed Captions ........................................................................................................ 4-12

Configuring Data Conferences and Streaming Calls .......................................................................4-13

Configuring Data Conferences ....................................................................................................4-13

Configuring and Starting Streaming Calls .................................................................................4-13

Designing General System Behaviors ................................................................................................4-16

Configuring General Setup ..........................................................................................................4-16

Configuring Multipoint Calling ..................................................................................................4-18

Entering a Multipoint Software Registration Key (ViewStation EX only) .....................4-18

Including More than Three Other Sites in a Cascaded Call .............................................4-19

Configuring Multipoint Settings ..........................................................................................4-20

Configuring with PathNavigator’s Conference on Demand feature ..............................4-21

Setting the Call Answering Mode ...............................................................................................4-21

Configuring AES Encryption .......................................................................................................4-22

Setting Passwords and Security Options ...................................................................................4-23

Setting System Time ......................................................................................................................4-24

Helping Users Get Started ...................................................................................................................4-25

Chapter 5 - Managing the System Remotely

Using the Web Interface .........................................................................................................................5-2

Using the PMAC Wizard .......................................................................................................................5-3

Using the Address Book Utility ............................................................................................................5-4

Adding or Editing Address Book Entries ....................................................................................5-4

Maintaining Address Book Entries on Systems ..........................................................................5-4

Maintaining Address Book Files on Your PC ..............................................................................5-5

Using the System with GMS .................................................................................................................5-6

Setting Up SNMP ....................................................................................................................................5-9

Chapter 6 - System Usage and Statistics

System Information ................................................................................................................................6-2

Network Statistics and Advanced Statistics .......................................................................................6-3

Call Status ................................................................................................................................................6-3

Call Log ....................................................................................................................................................6-5

Information in the CDR ..................................................................................................................6-5

Call Detail Report (CDR) Archives ...............................................................................................6-7

Chapter 7 - Diagnostics and General Troubleshooting

Sending a Message ..................................................................................................................................7-2

System Management Screens Quick Reference ..................................................................................7-2

Diagnostics Screens ................................................................................................................................7-3

Indicators .................................................................................................................................................7-8

System Lights ...................................................................................................................................7-8

Network Line Check Icons .............................................................................................................7-8

Network Interface Lights ................................................................................................................7-9

General Troubleshooting .....................................................................................................................7-11

Critical Problems ...........................................................................................................................7-11

Severe Problems .............................................................................................................................7-14

Moderate Issues .............................................................................................................................7-18

Minor Issues ...................................................................................................................................7-19

Normal System Behaviors ............................................................................................................7-24

vi www.polycom.com/videodocumentation

How to Contact Technical Support .................................................................................................... 7-25

By Telephone .......................................................................................................................... 7-25

By Internet ............................................................................................................................... 7-25

Chapter A - Installation Notes

Predeployment Planning ...................................................................................................................... A-2

ISDN Provisioning ................................................................................................................................ A-3

ISDN PRI ......................................................................................................................................... A-3

ISDN BRI ......................................................................................................................................... A-4

Chapter B - Network Configuration Notes

Predeployment Worksheet ....................................................................................................................B-2

Chapter C - Troubleshooting Notes

Q.850 Cause Codes ................................................................................................................................ C-1