Polycom HDX Desktop Systems User manual

OTN Training Reference Material

Polycom Desktop HDX Reference Guide

Table of Contents

Types of Videoconferences . . . . . . . III

Styles of Videoconferences . . . . . . . IV

Modes of Videoconferences . . . . . . V

Equipment Guide . . . . . . . . . . . . . . . . VI

Remote Guide . . . . . . . . . . . . . . . . . . . VII

Equipment Troubleshooting . . . . . . . VIII

Technical Support . . . . . . . . . . . . . . . . IX

Etiquette Guidelines . . . . . . . . . . . . . . X

Laptop Hookup . . . . . . . . . . . . . . . . . . XI

Presenter Guide . . . . . . . . . . . . . . . . . . XII

Useful Contacts . . . . . . . . . . . . . . . . . . XIII

Types of Videoconferences

Educational videoconferences

»Open: posted on Learning Centre and

Ncompass Calendar

»Closed: invited participants only

Administrative videoconferences

Clinical videoconferences

»Direct: healthcare provider and patient

Indirect: healthcare providers discussing

specific patients and making a plan of

care.

Styles of Videoconferences

Point-to-point videoconference

•Two sites only

•Option to dial directly (must be scheduled)

•Often for clinical use (consultant dials patient)

Multipoint videoconferences

•Three or more sites

•Starts and ends automatically

•Often for educational/administrative use

Modes of Videoconferences

Full screen mode

•Default mode

•Screen displays the person speaking

•Must mute if your site is not the presenter

•Recommended for presentations

Multi-Screen mode

•“Brady Bunch” layout (3+1, 5+1, etc.)

•Mode is selected by the scheduling site

Verify that the network cable is

plugged into the network outlet in the

wall. The network cable must be

plugged into the OTN-dedicated

network outlet.

Polycom HDX Desktop

Quick Reference Guide

Verify that the power cable is

plugged into the power outlet in the

wall.

Verify that the system is on

and open the privacy shutter

Place call to patient/virtual site.

Press the Directory button on the

remote –select entry from the Global

directory and highlight the desired

location

Press the Call button to connect to site.

Unmute your videoconferencing sound

by pressing the microphone icon button

OTN SERVICE DESK 1-866-454-6861

Polycom HDX Desktop Remote

Zoom the camera in or out

Enter letters or numbers; move the

Camera to a stored preset position

Increase or decrease the sound

you hear from the far sites

Select a far-site camera

Select a near-site camera

View or manage directory

entries

Delete letters or numbers

Place or answer a call

Return to the previous

screen

Cycle through display

layouts

Mute the microphone audio you

are sending to the far sites

End a call

Display/remove keyboard

Toggles between sending

content to far site and

returning to the main camera

Displays content to the

near site only

Equipment Troubleshooting

The system does not work / won’t power up

• Verify that the system is plugged into the power outlet.

• Verify that the network cable is plugged into the appropriate port in the wall.

• Verify that the cables are securely plugged into the back of the codec.

• Call the OTN Service Desk if the above has been checked and problem persists.

I cannot connect to a site

• Check that all cables and plugs are securely plugged in.

• Check that you have the correct site selection.

• Call OTN Service Desk for assistance.

I cannot hear the other site

• Verify that the other site has un-muted their microphone.

• Verify that the other site has positioned their microphone correctly, if the microphone

is movable

• Verify that your site has its volume turned up.

• Call the OTN Service Desk if the above has been checked and problem persists.

I hear echoes when I am speaking to the remote site

• Echoes are always caused by the far site in a call. Have the far site decrease the

volume and make sure that their microphones are placed away from the system and

monitor speakers.

I cannot see the other site

• Verify that your monitor is turned on and the privacy shutter is opened.

• Make sure that the other site has their camera positioned correctly (not aimed at a

wall).

• Call OTN Service Desk if the above has been checked and the problem persists.

My monitor is displaying black and white (no color)

• Check that all cables and plugs are securely plugged in at the back of the codec.

The session was interrupted and connections lost

• Keep system on, attempt to reconnect.

• Call the OTN Service Desk if the above has been checked and the problem persists.

My screen is dusty and has finger marks on it

• Clean with a damp cloth after turning off the monitor.

• To keep the system looking brand new, periodically clean it with a mild detergent

solution.

• Never use strong solvents such as thinner or benzene, or abrasive cleaners since

they will damage the cabinet.

• As a safety precaution, unplug the system before cleaning it. Never attempt to

sterilize this unit. If required to be used in a sterilized environment, use suitable

protective covers.

Technical Support

Examples of when to call your Local IT Person or Telemedicine Coordinator

or the OTN Service Desk

Contact your Local IT Person or Telemedicine Coordinator for the following:

Your internet is down

Network cable is broken or missing

You cannot find the remote control

You do not know which network jack to plug into

Contact OTN Service Desk for the following:

If call does not connect

If video camera is experiencing problems

If call quality is poor

Call drops and you are unable to reconnect

OTN Service Desk Support Hours: Mon –Fri 7:00AM to 7:00 PM

Please Call: 1- 866-454- 6861

Etiquette Guidelines

Participate in an audio-visual check

Start the video conference with a roll call or speak with the host site

Mute appropriately

Remember to mute when not speaking. This will ensure that video does not switch to

their site if someone coughs or makes a noise when using voice activated mode. It

will also prevent such noises from being broadcast to the other sites and acting as a

distraction.

If you need to move the microphone during the session, mute it first.

Engage the remote audience

Look into the camera occasionally when you are speaking. This helps you to maintain

good eye contact with the remote audience.

Do not move out of camera range so that people will always be able to see you.

Speak clearly and naturally

The microphone will automatically amplify the sound.

There is no need to shout. Quiet talkers should sit closer to the mic.

Modulate your voice so it is not a monotone.

Pause between speakers

Due to a slight audio delay, pause and wait for a longer than normal period if you want

to be able to hear comments or are expecting a response from other sites.

Reduce background noise

Avoid unnecessary tapping, rustling of papers, and side conversations when your site

is speaking, as this will add audio noise for the receiving sites.

Enhance video display

Avoid, if possible, rapid movements or erratic hand gestures.

Avoid wearing clothing with loud patterns, or solid red and white.

Professional behaviour

Be aware of the start and end time scheduled

Assume that you are visible and can be heard throughout the meeting.

Do not monopolize the conversation.

Do not interrupt when others are talking and use respectful language at all times.

Focus discussion and questions on the content of the session.

Respect individual confidentiality.

Administrative meetings

Participates at all sites should be introduced.

Identify your name and site whenever you respond—until everyone is oriented to each

other.

After the session

Leave room clean and put video conference equipment away

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