Polycom CX5000 Quick reference guide

3725-64352-001/ Rev D| January 2012

Polycom® CX5000 System

Deployment Guide

Polycom CX5000 Deployment Guide

ii Polycom, Inc.

Trademark Information

POLYCOM®, the Polycom "Triangles" logo and the names and marks associated with Polycom's

products are trademarks and/or service marks of Polycom, Inc. and are registered and/or

common law marks in the United States and various other countries. All other trademarks are

property of their respective owners. No portion hereof may be reproduced or transmitted in any

form or by any means, for any purpose other than the recipient's personal use, without the

express written permission of Polycom.

Patent Information

The accompanying product may be protected by one or more U.S. and foreign patents and/or

pending patent applications held by Polycom, Inc.

Polycom, Inc.

4750 Willow Road

Pleasanton, CA 94588-2708

USA

No part of this document may be reproduced or transmitted in any form or by any means,

electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc.

Under the law, reproducing includes translating into another language or format.

As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with

respect to the software contained within its products. The software is protected by United States

other copyrighted material (e.g., a book or sound recording).

Every effort has been made to ensure that the information in this manual is accurate. Polycom,

Inc., is not responsible for printing or clerical errors. Information in this document is subject to

change without notice.

Information in this document, including URLs and other Internet Web site references, is subject to

change without notice. Complying with all applicable copyright laws is the responsibility of the

user. Without limiting the rights under copyright, no part of this document may be reproduced,

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(electronic, mechanical, photocopying, recording, or otherwise), or for any purpose, without the

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written license agreement from Microsoft, the furnishing of this document does not give you any

license to these patents, trademarks, copyrights, or other intellectual property.

Polycom CX5000 Deployment Guide

Polycom, Inc iii

Contents

Introduction ................................................................................................................. 1

Polycom CX5000 Graphical User Interface ............................................................... 2

Touch Screen ........................................................................................................ 2

Informational Screen ............................................................................................ 3

Diagnostics Screen ............................................................................................... 4

Device Configuration................................................................................................... 5

System Requirements for the Polycom CX5000 Device Computer ................... 5

Installing the Polycom CX5000 Device Management Tool ................................ 5

Connecting the Polycom CX5000 Device to the Computer................................ 6

Using CX5000Manage.exe................................................................................... 6

Configuring the Polycom CX5000 Device............................................................ 8

Common Configuration Tasks............................................................................ 17

Device Management Best Practices ........................................................................ 19

Security Best Practices ............................................................................................. 19

Deployment Best Practices....................................................................................... 19

Deployment Scenarios ....................................................................................... 20

Troubleshooting Techniques .................................................................................... 23

User Troubleshooting Guide............................................................................... 23

Frequently Asked Questions............................................................................... 25

Interpreting the Diagnostics Logs ...................................................................... 26

Known Tools Issues ............................................................................................ 34

Regulatory Information ....................................................................................... 34

Support................................................................................................................ 34

Safety Notices ..................................................................................................... 34

Polycom CX5000 Deployment Guide

Polycom, Inc 1

Introduction

When you want to meet with people who are geographically separated, video conferencing gives you a

greater sense of immediacy than a conventional telephone conference call.

The PolycomCX5000 is a next generation video conferencing system that provides a comprehensive

conferencing experience through the use of 360 degree video and active speaker detection.

Figure 1. A Polycom CX5000 conference in session

Polycom CX5000 Deployment Guide

2 Polycom, Inc.

Polycom CX5000 Graphical User Interface

This section describes the top-level screens of the Polycom CX5000 graphical user interface (GUI).

Touch Screen

The Touch screen (Figure 2) is the screen that is displayed when the Polycom CX5000 device starts

up. This screen contains status indicators (in the upper-right corner), a backspace key to erase

previously-entered digits in on-hook dialing (just below the status indicators), and the keypad.

From left to right, the status indicators show whether an external dial pad is connected, whether the

Polycom CX5000 device is connected to a computer via USB, whether a phone line is connected to the

Polycom CX5000 device, and whether there is an Ethernet connection to the Polycom CX5000 device.

Figure 2. Touch Screen

Polycom CX5000 Deployment Guide

Polycom, Inc 3

Informational Screen

The Informational screen (Figure 3) is displayed when you press the Information button that is to the

right of the display panel. Besides the status indicators described in the previous section, the

Informational screen contains icons for four additional screens: Tutorial, Diagnostics, Info, and Speed

Dial (viewing the icons left to right, and top to bottom). .

Tutorial icon - opens the Tutorial screen, which contains a list of four tutorials on various aspects

of using the Polycom CX5000 device. The tutorial subjects are: Quick Start, Call Handling,

External Dial Pad, and Satellite Microphones.

Info icon - opens the Info screen, which displays the device serial number, and firmware and

software versions.

Speed Dial icon - opens the Speed Dial screen, which lists the phone numbers that can be speed-

dialed. This list is empty until speed dialing numbers are configured for the device. For more

information, see Pre-Programmed Speed Dials.

Diagnostics icon - opens the Diagnostics screen (discussed in the next section), which provides

information about the health of the Polycom CX5000 device.

Figure 3. Informational Screen

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4 Polycom, Inc.

Diagnostics Screen

The Diagnostics screen (Figure 4) displays four icons that represent the main subsystems of a Polycom

CX5000 device. (This screen also displays the previously discussed status indicators.) From left to

right and top to bottom, the icons represent audio subsystem diagnostics, video subsystem diagnostics,

systems diagnostics, and network subsystem diagnostics.

Audio subsystem - includes audio health (Pass or Fail), whether satellite microphones are

connected, the currently most active microphone, and active media.

Video subsystem - includes the camera ID, camera health (Pass or Fail), white balancing settings,

lighting frequency, and active media.

System - includes the URL of the update server, the current time, the time of the last update, the

time zone, and system health (Pass or Fail).

Network subsystem - includes the IP address for the Polycom CX5000 device, subnet mask, the

IP address of the default gateway, and the IP address of the DNS server.

If you encounter problems with a Polycom CX5000 device, the hardware diagnostics screens (audio,

video, and system) should be the first place you check.

Figure 4. Diagnostics Screen

Polycom CX5000 Deployment Guide

Polycom, Inc 5

Device Configuration

This section summarizes the device configuration functionality of Polycom CX5000.

System Requirements for the Polycom CX5000 Device

Computer

Operating system: Windows®XP™(SP2 or later, 32-bit only), Windows Vista™(32-bit or 64-bit)

or Windows 7 (32-bit or 64-bit)

CPU Speed: 2.0 GHz or higher

RAM: 2 GB or higher

Video card RAM: 128 MB or higher

Microsoft®Office InfoPath®2003 or later (to edit the device configuration)

USB 2.0 port

Installing the Polycom CX5000 Device Management Tool

Before you can configure the Polycom CX5000 device, you must install the Polycom CX5000 Device

Management Tool CX5000.msi. You can obtain CX5000.msi from Polycom CX5000 support page .

By default, CX5000.msi installs the End-User License Agreement (EULA) to the

%ProgramFiles%\Polycom CX5000\ directory, and creates one directory—Device Management —

under this directory.

CX5000.msi copies the following files to the Polycom CX5000\Device Management\ directory:

CX5000Manage.exe - The Polycom CX5000 device configuration tool. The current version of

this tool is in English only. Usage of this tool is described below in Using CX5000Manage.exe.

DeviceConfig.xsn - The Office InfoPath template for Polycom CX5000 configuration.

DefaultConfig.xml - An example XML file for configuring the device.

Polycom CX5000 Deployment Guide

6 Polycom, Inc.

Connecting the Polycom CX5000 Device to the Computer

To configure and manage the Polycom CX5000 device using CX5000Manage.exe, plug the Polycom

CX5000 device's USB cable into an available USB port on the computer (Figure 5). USB 2.0 is

required.

Figure 5. Plug Polycom CX5000 USB cable into a port

CX5000Manage.exe supports only one Polycom CX5000 device plugged into the

computer at a time.

Using CX5000Manage.exe

CX5000Manage.exe is typically used with a switch that specifies one of three modes:

image mode

diagnostic mode

configuration mode

Table 1, Table 2, and Table 3 describe the mode commands and show the syntax for each. Image mode

commands are used to update the firmware images of the Polycom CX5000 device's operating system

or boot loader, or to download a new configuration. Diagnostic mode commands are used to send

diagnostic logs to the image update server. Configuration mode commands are used for a variety of

purposes, including resetting the password, setting the device time, and uploading a device

configuration to the image update server.

All but two operations prompt the user for the Polycom CX5000 password. The operations that do not

require a password are listed here:

For clarity, Table 1, Table 2, and Table 3 show only the switches used with CX5000Manage.exe. A

complete command must include CX5000Manage or CX5000Manage.exe with the applicable switch,

as in the following example:

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