Poly G200 Service manual
ADMINISTRATOR GUIDE 1.3.1 | January 2021 | 3725-32911-004A
Poly G200
Getting Help
For more information about installing, configuring, and
administering Poly/Polycom products or services, go to
Polycom Support.
Plantronics, Inc. (Poly — formerly Plantronics and Polycom)
345 Encinal Street
Santa Cruz, California
95060
© 2021 Plantronics, Inc. All rights reserved. Poly, the propeller
design, and the Poly logo are trademarks of Plantronics, Inc.
All other trademarks are the property of their respective
owners.
Contents
Before You Begin................................................................................................4
Audience, Purpose, and Required Skills.............................................................................4
Related Poly and Partner Resources..................................................................................4
Getting Started with Poly G200.........................................................................5
G200 Overview................................................................................................................... 5
Dual Monitors Feature..............................................................................................5
Powering On and Off...........................................................................................................6
Navigating the System........................................................................................................ 6
Access the System Web Interface............................................................................6
Change the Password.............................................................................................. 6
Setting Up the System....................................................................................... 8
System Panel Views............................................................................................................8
Poly G200 LED Indicators...................................................................................................9
EagleEye Mini Camera LED Indicators.............................................................................10
EagleEye Cube USB Camera LED Indicators.................................................................. 10
Basic Poly Studio LED Indicators......................................................................................11
Run the Setup Wizard....................................................................................................... 11
General System Settings................................................................................. 13
Define the Device Name................................................................................................... 13
Deployment Modes........................................................................................................... 13
Configure Deployment Mode..................................................................................14
Set the Date and Time...................................................................................................... 14
Customizing the Interface............................................................................... 15
Change the System Web Interface Language.................................................................. 15
Change the Local Interface Language.............................................................................. 15
Change the Home Screen Background Image................................................................. 15
Provisioning the System................................................................................. 17
Locate the MAC address...................................................................................................17
Create a Provisioning Profile.............................................................................................18
Automatically Configure a Provisioning Service................................................................18
Manually Configure a Provisioning Service.......................................................................18
1
Provision the Deployment Mode....................................................................................... 19
Enable LDAP Support....................................................................................................... 19
Disable the Provisioning Service.......................................................................................20
Configuring Network Settings.........................................................................21
Configure VLAN Settings.................................................................................................. 21
Configure IPv4 Settings.................................................................................................... 22
Configure IPv6 Settings.................................................................................................... 23
Configure SVC Call Settings............................................................................................. 24
Configure H.323 Settings.................................................................................................. 25
Configure SIP Settings......................................................................................................26
Securing the System........................................................................................28
Set the Encryption Mode...................................................................................................28
Configure the Firewall/NAT............................................................................................... 28
Port Usage........................................................................................................................ 29
Managing Certificates...................................................................................... 31
Certificate Validation..........................................................................................................31
Create a Certificate Signing Request................................................................................32
Install a Certificate.............................................................................................................33
Configuring Audio Settings.............................................................................34
Select the Audio Input....................................................................................................... 34
Enable Polycom NoiseBlock............................................................................................. 34
Configuring Video Settings............................................................................. 35
High-Definition Video Conferencing.................................................................................. 35
Maximizing HDTV Video Display............................................................................35
G200 System HDMI Interfaces...............................................................................35
Using Sleep Settings to Prevent Monitor Burn-In..............................................................36
Configure Your USB Camera............................................................................................ 36
Use HDMI Input as the Camera Source............................................................................38
Avoid Video Flicker............................................................................................................38
Configuring Call Settings................................................................................ 39
Set the AVC Call Rate.......................................................................................................39
SVC Call Rates................................................................................................................. 39
Set the Auto Answer Mode............................................................................................... 40
Contents
2
Automatically Show HDMI Content................................................................................... 40
Setting Up a Directory......................................................................................41
Import Directory Contacts................................................................................................. 41
Export Directory Contacts................................................................................................. 41
System Maintenance........................................................................................42
Find Your System IP Address........................................................................................... 42
Updating the System Software..........................................................................................42
Software Key Codes...............................................................................................42
Update Software from a USB Flash Drive..............................................................43
Update Software from the System Web Interface.................................................. 43
Update Software Using the Provisioning Service...................................................44
Activate a License............................................................................................................. 44
Importing and Exporting System Settings......................................................................... 44
Restart Your System......................................................................................................... 45
Reset Your G200 System..................................................................................................45
Factory Restore Your System........................................................................................... 46
Pair the Bluetooth Remote Control................................................................................... 46
Troubleshooting............................................................................................... 47
Logs.................................................................................................................................. 47
Enable or Disable Logs.......................................................................................... 47
Download Logs.......................................................................................................47
Viewing System Alerts.......................................................................................................48
View Call Statistics............................................................................................................48
System Health Check........................................................................................................48
Test Your Audio and Video................................................................................................ 48
Contact Technical Support................................................................................................ 49
Contents
3
Before You Begin
Topics:
•Audience, Purpose, and Required Skills
•Related Poly and Partner Resources
The Poly G200 Administrator Guide is for administrators who configure, customize, manage, and
troubleshoot Poly G200 systems.
Audience, Purpose, and Required Skills
This guide is written for a technical audience.
You must be familiar with the following concepts before beginning:
• Current telecommunications practices, protocols, and principles
• Telecommunication basics, video teleconferencing, and voice or data equipment
• Open SIP networks and VoIP endpoint environments
Related Poly and Partner Resources
See the following sites for information related to this product.
• The Poly Online Support Center is the entry point to online product, service, and solution support
information including Video Tutorials, Documents & Software, Knowledge Base, Community
Discussions, Poly University, and additional services.
• The Polycom Document Library provides support documentation for active products, services, and
solutions. The documentation displays in responsive HTML5 format so that you can easily access
and view installation, configuration, or administration content from any online device.
• The Poly Community provides access to the latest developer and support information. Create an
account to access Poly support personnel and participate in developer and support forums. You can
find the latest information on hardware, software, and partner solutions topics, share ideas, and
solve problems with your colleagues.
• The Poly Partners are industry leaders who natively integrate the Poly standards-based
RealPresence Platform with their customers’ current UC infrastructures, making it easy for you to
communicate face-to-face with the applications and devices you use every day.
• The Poly Services help your business succeed and get the most out of your investment through the
benefits of collaboration.
4
Getting Started with Poly G200
Topics:
•G200 Overview
•Powering On and Off
•Navigating the System
Poly G200 is an enterprise-grade video conferencing solution for huddle rooms and smaller spaces. G200
systems offer an intuitive user interface with rich collaboration features.
G200 Overview
Poly G200 delivers cost-effective collaboration for smaller organizations that are ready to move up from
consumer-grade alternatives. G200 provides natural video conferencing interaction using robust video
communication technology.
For technical specifications and detailed descriptions of features available for G200, see the product
documentation available at Poly Online Support Center.
The Poly G200 bundle has three versions:
• Poly G200 with a Polycom EagleEye Mini USB camera and a Poly Studio expansion microphone
that supports both AVC and SVC modes.
• Poly G200 with a Poly EagleEye Cube USB camera that supports both AVC and SVC modes.
• Poly G200 with a Poly EagleEye Cube USB camera that supports only SVC mode.
You can connect a Poly Studio USB video bar or USB headset to the Poly G200 system as a peripheral.
Dual Monitors Feature
You can connect your G200 system to two monitors if your system is licensed to use dual monitors.
Poly G200 supports different content displays on each monitor in different system states, as described in
the following table.
System State Primary Monitor Secondary Monitor
Standby Home screen Background picture
Out of a call with content Content Content
In a call Far end camera view Local camera view
In a call with content Camera views of both local and far
end
Content
Related Links
Activate a License on page 44
5
Powering On and Off
The Poly G200 doesn’t have a power button. When you plug in the power cord, the device turns on.
Navigating the System
You can use the system web interface to complete the setup process and manage your G200 system.
The local interface has a subset of the administration settings that are available in the system web
interface.
Note: If you enable a provisioning service, any settings provisioned in the system might display as read-
only settings in the system web interface.
Related Links
Provisioning the System on page 17
Access the System Web Interface
You can perform most of the calling and configuration tasks on the G200 system web interface that you
perform on the system’s local interface.
The initial setup process requires you to set a password to enter the system web interface.
Procedure
1. Open a web browser and enter the system IP address.
2. Enter the Username (default is admin), the Password, and select Log In.
Change the Password
You can change the G200 system admin password from the system web interface.
Poly recommends that only administrators access the Poly G200 system configuration. Therefore, Poly
provides only one credential for the system web interface.
Procedure
1. Go to Admin Settings > Password.
2. Configure the following settings and select Submit.
Setting Description
Old Password Specifies the existing password for the administrator account used when
logging in through the system web interface. When creating a password for the
first time, leave this setting blank.
New Password Specifies a new password.
The password is case sensitive and must be less than 40 characters without
spaces.
Getting Started with Poly G200
6
Setting Description
Confirm Password Confirms the new password.
Getting Started with Poly G200
7
Setting Up the System
Topics:
•System Panel Views
•Poly G200 LED Indicators
•EagleEye Mini Camera LED Indicators
•EagleEye Cube USB Camera LED Indicators
•Basic Poly Studio LED Indicators
•Run the Setup Wizard
See the Poly G200 Setup Sheet for detailed instructions on setting up the system.
When you attach a Polycom EagleEye Mini USB camera or a Poly EagleEye Cube USB camera, the
G200 system automatically detects the camera’s software version and prompts you to upgrade if the
camera uses an incompatible software version.
When you attach a Poly Studio USB video bar that uses an outdated software version, the system
displays a prompt to update the device. Refer to the Poly Studio User Guide for information on updating
the software.
System Panel Views
The Poly G200 system supports up to two monitors and multiple USB devices.
Figure 1: Poly G200 back panel ports
Ref. Number Description
1 Factory restore
You can also use it for reseting the system and pairing with the remote control.
2 HDMI input for sharing content (for example, from a laptop) or supported camera
3 Audio input for Poly Studio expansion microphone
4 HDMI output for the primary monitor
8
Ref. Number Description
5 HDMI output for the secondary monitor
6 USB Type-C port for future use
7 USB ports used for the following options:
• USB input for USB cameras
• System upgrade via USB flash drive
8 LAN connection
9 Power
Related Links
Reset Your G200 System on page 45
Poly G200 LED Indicators
Poly G200 uses LED indicators to show basic system status.
LED Color System Status
Blue • Initializing
• Awake
Blinking blue • Incoming call
• Remote control pairing
• Booting up
Amber Asleep
Blinking amber Shutting down
Green In a call
Red • Network disconnected
• Provisioning failed
• SIP not registered
• H.323 not registered
Setting Up the System
9
Other manuals for G200
1
Table of contents
Other Poly Conference System manuals
Popular Conference System manuals by other brands
Kramer
Kramer VIA GO quick start guide
AVT
AVT MAGIC AC1 Go Configuration guide
ProSoft Technology
ProSoft Technology AN-X4-AB-DHRIO user manual
Sony
Sony PCS-I150 Operation guide
Middle Atlantic Products
Middle Atlantic Products VTC Series instruction sheet
Prentke Romich Company
Prentke Romich Company Vanguard Plus Setting up and using
