Poly Studio R30 User manual
BETA USER GUIDE 1.0.0 | November 2021 | 3725-69381-001A
Poly Studio R30 USB Video Bar
Getting Help
For more information about installing, configuring, and
administering Poly/Polycom products or services, go to
Polycom Support.
Plantronics, Inc. (Poly — formerly Plantronics and Polycom)
345 Encinal Street
Santa Cruz, California
95060
© 2021 Plantronics, Inc. All rights reserved. Poly, the propeller
design, and the Poly logo are trademarks of Plantronics, Inc.
All other trademarks are the property of their respective
owners.
Contents
Before You Begin................................................................................................2
Audience, Purpose, and Required Skills.............................................................................2
Resources and Feedback................................................................................................... 2
Privacy Policy......................................................................................................................2
Getting Started................................................................................................... 3
Poly Studio R30 Overview.................................................................................................. 3
Navigating Poly Studio R30 Hardware..................................................................... 3
Powering On and Off................................................................................................5
Poly Studio R30 LED Status Indicators....................................................................5
Computer and Cable Requirements....................................................................................5
Basic Tips for Great Video Conferences.............................................................................6
Advanced Tips for Great Video Conferences......................................................................6
Download and Install the Poly Lens Desktop App.............................................................. 8
Install Device Software Manually............................................................................. 8
Install Device Software Manually........................................................................................ 8
Using Poly Studio R30....................................................................................... 9
Set Poly Studio R30 as the Default Audio and Video Device............................................. 9
Tracking Modes...................................................................................................................9
Conversation Mode................................................................................................ 10
Presenter Mode......................................................................................................10
Matrix Mode............................................................................................................10
Connect Poly Studio R30 to a Bluetooth Device............................................................... 11
Reset Your Device.............................................................................................................11
Factory Restore Poly Studio R30 ..................................................................................... 11
Restart Your Device.......................................................................................................... 12
Using the Remote Control.................................................................................................12
Using Camera Presets........................................................................................... 13
1
Before You Begin
Topics:
•Audience, Purpose, and Required Skills
▪Resources and Feedback
▪Privacy Policy
Learn overview information and references about Poly Studio R30, an all-in-one USB video bar designed
for huddle spaces or small room collaboration.
Audience, Purpose, and Required Skills
This guide is intended for beginning users, as well as intermediate and advanced users who want to learn
more about the features available with Poly Studio R30.
Resources and Feedback
For support and to report findings, register with the Poly Beta Tester Community to access the resources
listed in the following table.
Resources and Feedback
Beta Hardware and Software Support
To ask support questions or report hardware and
software defects, use the contact information you
received when you joined the beta program.
Beta Software and Documentation Feedback
Go to the Poly Beta Tester Community to access beta
software and documentation. Enter all feedback and
support requests through this site.
Poly Online Support Center
Use only the contact information provided by the Beta
Support Team. The Beta Support Team email address
is betasupport@poly.com. Neither the Poly Online
Support Center nor reseller support channels can
provide service support for this beta release.
Privacy Policy
Poly products and services process customer data in a manner consistent with the Poly Privacy Policy.
Please direct comments or questions to privacy@poly.com
2
Getting Started
Topics:
▪Poly Studio R30 Overview
▪Computer and Cable Requirements
▪Basic Tips for Great Video Conferences
▪Advanced Tips for Great Video Conferences
▪Download and Install the Poly Lens Desktop App
▪Install Device Software Manually
Poly Studio R30 is an all-in-one USB video bar for huddle spaces or small room collaboration.
Poly Studio R30 Overview
Poly introduces Poly Studio R30, a new all-in-one plug-and-play USB video bar product, optimized for
huddle spaces or small room collaboration.
Poly Studio R30 includes the following features:
▪ Ultra-wide 120-degree field of view, up to 4K resolution and 4× digital Zoom
▪ High-fidelity audio powered by a three-mic array and a mono speaker with a passive radiator
▪ Poly NoiseBlockAI on transmitted and received audio
▪ Acoustic Fence with Beam Shaping
▪ Automatic speaker tracking and group framing
▪ Presenter mode and gallery view
▪ Optional Bluetooth remote control
▪ Network-based device management
▪ Poly Lens integration
▪ Microsoft and Zoom certification
Navigating Poly Studio R30 Hardware
The following figures display the hardware features on the Poly Studio R30 USB video bar. The table lists
each feature numbered in the figures.
Note: The pictures below are from Poly Studio P15 with similar design.
3
Front View
Poly Studio R30 Feature Descriptions
Ref. Number Feature Feature Description
1 Camera 120-degree camera with 4× digital
Zoom
2 LED indicator Indicates the status
3 Speaker Audio output
4 Microphones Microphones that capture audio
System Ports
Poly Studio R30 Port Descriptions
Ref. Number Port Description
1 USB-A ports
2 Power cord port
3 USB-C port (for connecting to your computer)
4 Factory restore pinhole
Getting Started
4
Ref. Number Port Description
5 Security lock
Powering On and Off
The doesn’t have a power button. When you plug in the power cord, the device turns on.
Poly Studio R30 LED Status Indicators
Your device provides an LED above the camera to help you understand the device’s behaviors. The
following table lists each LED and its associated status.
Poly Studio R30 LED Status Indicators
Color and Pattern Description
Solid white One of the following:
▪ Powered on and ready
▪ Out of a call and idle
▪ Attached to a system in call but not used
Pulsing white Boot initialization in progress
Pulsing amber Firmware update in progress
Alternating blue and white Bluetooth in discovery
Solid blue Bluetooth paired
Solid green One of the following:
▪ Microphone in use during a call
▪ Camera in use
Green blinking twice Muted video
Solid red Muted microphone
Red blinking three times Muted audio but speaking voice detected
Computer and Cable Requirements
Make sure that your computer and USB cable meet the following requirements to use a Poly Studio R30
USB video bar as the camera and audio accessory.
Your computer must have one of the following operating systems:
▪ Windows 10 and 11
▪ macOS versions 10.15, 11, and 12
Getting Started
5
▪ Chrome OS 87 or higher
The Poly Studio R30 USB video bar only support the USB cable that comes with your system.
Note the following limitations with USB connections:
▪ Using a third-party USB-C to USB-C cable may affect device performance, or your device may not
work at all.
▪ Using a third-party USB-C to USB-A adapter may affect video quality.
▪ Connecting your device to a USB 2.1 or 2.0 port may prevent you from receiving full 4K video from
your Poly Studio R30 device.
Basic Tips for Great Video Conferences
Use the following basic tips and guidelines to enhance or improve your experiences during video
conferences.
▪ Mount and position the camera so that your eyes are level with the top third of your screen and your
face appears in the middle area of the video stream.
▪ Avoid wearing bright colors, all-light or all-dark clothing, or very busy patterns like small checks or
narrow stripes. Light pastels and muted colors look the best on the screen.
▪ Preview your video stream before you join a meeting to make sure that you don’t have shadows on
your face and that your camera settings are configured correctly.
▪ Speak in your normal voice.
Advanced Tips for Great Video Conferences
Use the following basic tips and guidelines to enhance or improve your experiences during video
conferences.
Camera and People Positioning
▪ Try not to fidget too much, especially if you’re the only one on camera.
▪ Include all the people in the room (if possible), or introduce everyone in the room at the beginning of
a meeting.
Getting Started
6
▪ Keep the view focused on people and not the background or room furnishings.
▪ In an office, position the monitor to an appropriate angle to avoid capturing potential distractions in
your video (for example, other people, pets, or TVs).
Clothing, Furnishings, and Backgrounds
▪ To avoid disruptions, exclude the following from the camera view: light sources, tables, chairs,
walls, busy decorations, and the floor.
▪ To avoid funny effects, wear clothes that contrast with the background instead of blending into it and
make sure nothing in the background seems to stick out of anyone’s head.
▪ Avoid glossy tabletops, strong colors, or bold wood grain in the room. The best table surface color is
a flat satin finish in neutral gray.
▪ A wall that’s painted light gray with a touch of blue works best as a background. Video conferencing
systems use a gray or blue reference image to process the video, so a background in that color
helps to enhance the video you send.
▪ Try to keep dry-erase whiteboards out of the camera field of view. Be aware that other people in the
meeting might see what’s written on the whiteboards.
Lighting
▪ Close any curtains, drapes, or blinds over your windows. Daylight is a variable light source and can
conflict with interior room lighting.
▪ Bright lighting increases the range of in-focus objects, but inappropriate direct lighting might make
you look harsh or somber. Poly recommends using indirect fluorescent lighting in a midrange,
neutral color temperature (3600 K to 4500 K). You can find the color temperature of your lighting on
the packaging.
Audio and Noise
▪ Mute your audio when you’re silent or before you move your audio device.
▪ Keep your windows and doors closed to minimize unwanted noises.
▪ Close any drapes or blinds over your windows. The glass from windowpanes can cause issues with
acoustics due to reflection.
▪ On the Poly Studio P15, Poly NoiseBlockAI helps the microphone eliminate unwanted noises while
picking up your voice. If you’re not using Poly NoiseBlock technology, consider these additional
audio suggestions:
◦ Don’t obstruct your microphone with papers or other objects.
◦ Avoid tapping on the table or rustling papers.
◦ Avoid typing while unmuted.
Getting Started
7
Download and Install the Poly Lens Desktop App
Download the Poly Lens Desktop App to access configuration settings and features.
See the Poly Lens Desktop App User Guide for information on using your device with Poly Lens Desktop.
Note: You need Poly Lens Desktop 1.1.7 to enable the support for Poly Studio R30. Some features may
not be available for Beta.
Procedure
1. Go to the Poly Lens App product page.
2. Select the applicable download for your operating system.
3. Follow the onscreen installation instructions.
Install Device Software Manually
If you have issues with automatic updates, you can install a software update for your connected Poly
device from your local computer with a .zip file provided by Poly Support.
Procedure
1. Connect your device to your computer, and select the device from the list in the left sidebar.
2. Select Support > Device Info & Logs.
3. Select Upload and choose the software update file.
4. Select OK.
Install Device Software Manually
If you have issues with automatic updates, you can install a software update for your connected Poly
device from your local computer with a .zip file provided by Poly Support.
Procedure
1. Connect your device to your computer, and select the device from the list in the left sidebar.
2. Select Support > Device Info & Logs.
3. Select Upload and choose the software update file.
4. Select OK.
Getting Started
8
Using Poly Studio R30
Topics:
▪Set Poly Studio R30 as the Default Audio and Video Device
▪Tracking Modes
▪Connect Poly Studio R30 to a Bluetooth Device
▪Reset Your Device
▪Factory Restore Poly Studio R30
▪Restart Your Device
▪Using the Remote Control
Once you plug in the power cable, you can start using the Poly Studio R30 device.
Connect the Poly Studio R30 device to your laptop or computer with the USB cable. Additionally, you can
also connect it to your Bluetooth host devices.
Set Poly Studio R30 as the Default Audio and Video
Device
If you use the Poly Studio R30 device with a supported application for video calls, you may need to set
Poly Studio R30 as the default audio and video device of your application.
The following is a general procedure that you can refer to. Your application may use different terms or
categories.
Procedure
1. Go to your conferencing application’s Settings.
2. Find Audio Device and Video Device.
3. Choose Poly Studio R30 as the device for each category and select Save.
Important: Make sure you use the same Poly Studio R30 audio source. If you connect the Poly
Studio R30 device to a computer over USB and Bluetooth at the same time, make
sure you use the USB option for both audio settings.
Tracking Modes
Besides the general speaker tracking mode, Poly Studio R30 provides more modes for specific scenarios
like conversations or presentations.
Note: You can enable only one mode at a time.
9
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