Poly G7500 User manual
USER GUIDE 3.1.1 | June 2020 | 3725-86558-003A
Poly Video Mode
(G7500, Studio X50, and Studio
X30)
Getting Help
For more information about installing, configuring, and
administering Poly/Polycom products or services, go to
Polycom Support.
Plantronics, Inc. (Poly — formerly Plantronics and Polycom)
345 Encinal Street
Santa Cruz, California
95060
© 2020 Plantronics, Inc. All rights reserved. Poly, the propeller
design, and the Poly logo are trademarks of Plantronics, Inc.
All other trademarks are the property of their respective
owners.
Contents
Before You Begin................................................................................................4
Audience, Purpose, and Required Skills.............................................................................4
Related Poly and Partner Resources..................................................................................4
Getting Started................................................................................................... 5
Product Overview of Poly Video Systems...........................................................................5
LED Status Indicators......................................................................................................... 6
LED Status Indicators for the G7500 System...........................................................6
LED Status Indicators for the Studio X50 and Studio X30 Systems........................ 7
Overview of Poly G7500, Studio X50, and Studio X30 Hardware.......................................8
Poly G7500 Hardware.............................................................................................. 8
Poly Studio X50 Hardware....................................................................................... 9
Poly Studio X30 Hardware..................................................................................... 10
Poly Studio X50 and Studio X30 Privacy Cover.....................................................10
Navigating Your System.................................................................................................... 11
Home Screen..........................................................................................................11
Content Screen...................................................................................................... 13
Powering the System On and Off......................................................................................14
Wake the System.............................................................................................................. 14
Accessibility Features....................................................................................................... 15
Users Who Are Deaf or Hard of Hearing................................................................15
Users Who Are Blind, Have Low Vision, or Have Limited Vision........................... 15
Users with Limited Mobility.....................................................................................16
Calling............................................................................................................... 17
Placing Calls..................................................................................................................... 17
Place a Call............................................................................................................ 17
Answer a Call......................................................................................................... 18
Ignore a Call........................................................................................................... 18
End a Call...............................................................................................................18
Place a Conference Call.........................................................................................18
Calling Contacts................................................................................................................ 19
Call a Contact.........................................................................................................19
Call a Frequent Contact......................................................................................... 19
Call a Recent Contact............................................................................................ 19
Calling Favorite Contacts.................................................................................................. 19
Favorite a Contact.................................................................................................. 20
1
Unfavorite a Contact...............................................................................................20
Call a Favorite Contact...........................................................................................20
Joining Meetings from the Calendar................................................................................. 20
Meeting Cards........................................................................................................ 20
Join an Overbooked Meeting................................................................................. 21
Join a Password-Protected Meeting.......................................................................21
Using the System as a Camera and Audio Peripheral......................................................22
Laptop and Cable Requirements............................................................................22
Connect a Windows or Mac Laptop....................................................................... 22
Disconnect a Windows or Mac Laptop................................................................... 23
Sharing Content............................................................................................... 24
Sharing Content from a Computer or Device.................................................................... 24
Polycom Content App.............................................................................................24
Cast Content from an AirPlay- or a Miracast-Certified Device............................... 24
Share Content Using an HDMI Connection............................................................25
Sharing Content on a Blackboard or Whiteboard..............................................................25
Add a Blackboard or Whiteboard........................................................................... 25
Take a Snapshot of Your Content...........................................................................25
Delete Snapshots or Content................................................................................. 26
End a Content Session..................................................................................................... 26
End a Call with Blackboard or Whiteboard Content.......................................................... 26
Cameras............................................................................................................ 27
Adjust an In-Room Camera...............................................................................................27
Adjust a Far-Site Camera..................................................................................................27
Turn Your Camera On or Off............................................................................................. 28
Turn Camera Tracking On or Off.......................................................................................28
Using Camera Presets...................................................................................................... 28
Save a Preset.........................................................................................................28
Select a Preset....................................................................................................... 29
Delete a Preset.......................................................................................................29
Using the System as a Camera and Audio Peripheral..................................30
Laptop and Cable Requirements...................................................................................... 30
Connect a Windows or Mac Laptop.................................................................................. 31
Incoming Calls to the System............................................................................................31
Disconnect a Windows or Mac Laptop..............................................................................31
Settings............................................................................................................. 32
Contents
2
Video Adjustments............................................................................................................ 32
Change the Participant Layout............................................................................... 32
Audio Adjustments............................................................................................................ 32
Mute Your Microphones..........................................................................................32
Unmute Your Microphones..................................................................................... 33
Adjust the Volume.................................................................................................. 33
Troubleshooting............................................................................................... 34
Poly Device Mode............................................................................................................. 34
Audio Levels are Too High or Low..........................................................................34
Conferencing Application Doesn’t Use System Camera or Audio..........................34
Can’t Use System’s Camera or Audio....................................................................35
Improve Audio Quality............................................................................................ 35
Improve Laptop Screen Mirroring...........................................................................36
Can’t Share Wireless Content................................................................................ 36
View Content Help Tips.....................................................................................................37
View Blackboard Help Tips............................................................................................... 37
Contents
3
Before You Begin
Topics:
▪Audience, Purpose, and Required Skills
▪Related Poly and Partner Resources
This guide contains overview information, procedures, and references you can use to perform tasks with
your video system.
The information in this guide applies to all the following Poly video systems except where noted:
▪ Poly G7500 (model: P011)
▪ Poly Studio X50 (model: P017)
▪ Poly Studio X30 (model: P018)
Audience, Purpose, and Required Skills
This guide is intended for beginning users, as well as intermediate and advanced users, who want to
learn more about the features available with the system.
Related Poly and Partner Resources
See the following sites for information related to this product.
▪ The Poly Online Support Center is the entry point to online product, service, and solution support
information including Licensing & Product Registration, Self-Service, Account Management,
Product-Related Legal Notices, and Documents & Software downloads.
▪ The Polycom Document Library provides support documentation for active products, services, and
solutions. The documentation displays in responsive HTML5 format so that you can easily access
and view installation, configuration, or administration content from any online device.
▪ The Polycom Community provides access to the latest developer and support information. Create
an account to access Poly support personnel and participate in developer and support forums. You
can find the latest information on hardware, software, and partner solutions topics, share ideas, and
solve problems with your colleagues.
▪ The Polycom Partner Network are industry leaders who natively integrate the Poly standards-based
RealPresence Platform with their customers’ current UC infrastructures, making it easy for you to
communicate face-to-face with the applications and devices you use every day.
▪ The Polycom Collaboration Services help your business succeed and get the most out of your
investment through the benefits of collaboration.
4
Getting Started
Topics:
▪Product Overview of Poly Video Systems
▪LED Status Indicators
▪Overview of Poly G7500, Studio X50, and Studio X30 Hardware
▪Navigating Your System
▪Powering the System On and Off
▪Wake the System
▪Accessibility Features
Before you use your system, familiarize yourself with its features and user interface.
Product Overview of Poly Video Systems
Poly G7500, Studio X50, and Studio X30 systems in Poly Video Mode support Poly video conferencing
and content sharing features.
Poly G7500 System Features and Capabilities
G7500 systems support the following features:
▪ Peripheral cameras and microphones make the system scalable for medium rooms and up to large
integrated rooms
▪ Placing and joining video calls
▪ Viewing and joining scheduled calendar meetings
▪ Managing contacts, call lists, and directories
▪ Sharing wireless and wired content
▪ Collaborating with electronic blackboards
▪ Camera tracking technology that can automatically zoom in on the person talking or frame the
group of people in the room (depending on how you configure the system)
▪ Poly NoiseBlockAI, which eliminates background and extraneous sound during calls in common
working environments when no one is talking
▪ Polycom Acoustic Fence technology, which enables video conferencing in open workspaces by
capturing only the voices in a defined area
▪ HDMI: Single input and dual output
▪ Serial port connection
Poly Studio X50 Features and Capabilities
Studio X50 systems support the following features:
▪ All-in-one collaboration system for huddle rooms and small-to-medium rooms
5
▪ No need for a separate PC, laptop, or codec to run video-conferencing software
▪ Placing and joining video calls
▪ Viewing and joining scheduled calendar meetings
▪ Managing contacts, call lists, and directories
▪ Sharing wireless and wired content
▪ Collaborating with electronic blackboards
▪ Built-in 4K camera with ultra-wide 120-degree field of view
▪ Camera tracking technology that automatically frames the group of people in the room
▪ High-fidelity, built-in stereo microphones that pick up sound within 3.66 m (12 ft) and use spatial
audio for life-like presence and clarity
▪ Poly NoiseBlockAI, which eliminates background and extraneous sound during calls in common
working environments when no one is talking
▪ Dual stereo speakers
▪ HDMI: Single input and dual output
Poly Studio X30 Features and Capabilities
Studio X30 systems support the following features:
▪ All-in-one collaboration system for huddle rooms and small-to-medium rooms
▪ No need for a separate PC, laptop, or codec to run video-conferencing software
▪ Placing and joining video calls
▪ Viewing and joining scheduled calendar meetings
▪ Managing contacts, call lists, and directories
▪ Sharing wireless and wired content
▪ Collaborating with electronic blackboards
▪ Built-in 4K camera with ultra-wide 120-degree field of view
▪ Camera tracking technology that automatically frames the group of people in the room
▪ High-fidelity, built-in stereo microphones that pick up sound within 3.66 m (12 ft) and use spatial
audio for life-like presence and clarity
▪ Poly NoiseBlockAI, which eliminates background and extraneous sound during calls in common
working environments when no one is talking
▪ Single mono speaker
▪ HDMI: Single input and output
LED Status Indicators
The following figures display the LEDs on your systems. The tables list each LED indicator and its
associated status.
LED Status Indicators for the G7500 System
Use the LED on the front right corner of the codec to get information on the state of your system.
Getting Started
6
G7500 System LED Status Indicators
Indicator Status
Blinking white Powering on
Solid white Working normally
Blinking amber Update in progress
Solid amber Sleeping
Blinking red Error preventing normal operation
LED Status Indicators for the Studio X50 and Studio X30 Systems
The system provides an LED light bar above the camera to help you understand the system’s behaviors.
Basic Studio X50 and Studio X30 LED Indicators and Status
Indicator Position Status
Solid white All Boot initialization in progress
Blinking blue Twelve in the middle Bluetooth in discovery
Solid blue for 3 seconds All Bluetooth paired
Blinking green All Incoming call
Solid green All Outgoing call
Getting Started
7
Indicator Position Status
Solid green Four to eight (when in the middle),
indicating the tracked speaker or
the direction of the camera
Working
The lights are green with supported
applications in the following cases:
▪ Tracking people in group
framing and speaker tracking
mode
▪ Indicating the direction of the
camera that you customize in
pan-tilt-zoom (PTZ) mode
Solid amber Twelve in the middle Standing by
The system is in sleep mode with
no active video output.
Pulsing red Twelve in the middle Call on hold
Pulsing green Twelve in the middle Call on hold (by far site)
Solid white for 3 seconds Twelve in the middle Saving a preset
Solid red All Muted microphone
Pulsing amber All Firmware update in progress
Blinking red All Error preventing normal operation
Overview of Poly G7500, Studio X50, and Studio X30
Hardware
The following figures and tables provide information about hardware features available on your system.
Poly G7500 Hardware
The following figure displays the hardware features on the Poly G7500 system. The table lists each
feature numbered in the figure.
Getting Started
8
Poly G7500 Feature Descriptions
Ref. Number Feature Feature Description
1 Reset button Resets the Poly G7500 to the factory software
version
2 LED indicator Indicates the system status
3 Remote control pairing button Enables the Bluetooth remote control pairing mode
4 Restart button Restarts your system
Poly Studio X50 Hardware
The following figure displays the hardware features on the Poly Studio X50 system. The table lists each
feature numbered in the figure.
Poly Studio X50 Feature Descriptions
Ref. Number Feature Feature Description
1 Screen Protective screen that covers the front of your
system
2 Microphone array Microphone array that captures audio
3 Camera Camera with a privacy cover that enables or disables
the video input as you choose
Getting Started
9
Other manuals for G7500
9
This manual suits for next models
5
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