Pitney Bowes SendPro C Lite User manual

Quick Start Guide

SV63313 Rev G

March 2020

Shipping & Mailing

Postage Meters

SendPro® C Lite, SendPro® C, SendPro®+

Quick Reference Guide

Finding the Product Code Number (PCN) and serial number 3

Navigating the Home screen 3

Printing a shipping label or printing postage on an envelope 6

Creating and printing a shipping label 7

Using cost accounts to charge back shipping label postage costs 12

Adding a Trackable Labels or Shipping Labels cost account 13

Creating an account for printing postage 14

Printing postage on envelopes 15

Feeding envelopes 16

Sending a First-Class letter envelope 17

Sending a large First-Class® envelope 18

Sending Certified Mail 20

Sending an international letter 20

Using USPS special services 21

Updating postal rates or software for printing on envelopes 21

Refilling postage for printing on envelopes 23

Sealing envelopes 24

Filling the moistener tank 25

Installing the ink cartridge 26

Printing a test pattern 27

Adding favorite apps 28

Creating presets for printing postage 28

Selecting a preset for printing postage 29

Ordering supplies from your device 30

Supplies, ink cartridges, and options 32

Pitney Bowes Quick Start Guide March 2020 2

Finding the Product Code Number (PCN) and serial

number

In order to find the correct information for your device, you need to know the model number.

To locate the (1) Product Code Number (PCN) and the (2) 7-digit serial number, check the label on

the rear of the device or under the display cover as shown here. Note that the serial number is blurred out

here for security reasons.

Navigating the Home screen

The Home screen on the SendPro C Lite, SendPro C, SendPro+ SendPro® C Auto machine provides

the starting point for creating either a shipping label or printing postage on an envelope.

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Creating shipping labels or printing on envelopes

For general purpose envelopes and post cards, print postage by tapping Envelope Printing or Print

on Envelopes. For important large envelopes or packages using USPS, UPS®, or FedEx® start

creating a shipping label by tapping Trackable Labels or Shipping Labels.

Note:Your device may have an earlier version of software where Create Shipping Labels is

Trackable Labels and Printing on Envelopes is Envelope Printing.

Using SendPro Apps

Tap on SendPro Apps to access to a variety of applications to support and enhance your device. For

example, you can check for rates and updates (Rates and Updates), get a history of shipping labels

created (Shipping History), or check the status of your network connection (Network Connection).

Pitney Bowes Quick Start Guide March 2020 4

You can also add your most frequently used apps to a list of favorites appearing along the bottom of the

Home screen.

Getting help on your device

Tap Ask SendPro Care on the Home screen to get information and help for your device. This includes:

lView alerts.

lGet information about your device- your account number, serial number and model number.

lAny error messages on your device, like "Cover open" or "Low Funds".

lA list of the most popular searches.

lAccess to PDF operator guides.

The toolbar

The toolbar located at the top of the Home screen appears at the top of every screen within the Trackable

Labels or Shipping Labels and Envelope Printing or Print on Envelopes applications.

This toolbar allows you to view and change settings and defaults values for your machine and the

Trackable Labels or Shipping Labels and Envelope Printing or Print on Envelopes applications.

(1) Back - Return to the previous screen.

(2) Home - Return to the Home screen from anywhere in Trackable Labels or Shipping Labels or

Envelope Printing or Print on Envelopes.

(3) You can also open the SendPro Care app by tapping on the question mark in the toolbar.

(4) Network - View the current network type (wireless or Ethernet) and status and strength (for wireless

connection). Allows you to turn wireless connection on or off. The icon here represents a wireless

connection.

(5) Settings - View or change your machine and application settings. For your device, this includes

adjusting the screen brightness, setting sound notification levels, and viewing wireless or Ethernet

connection information. For the Envelope Printing or Print on Envelopes this includes setting the default

postage refill amount, installing external scales and performing maintenance on the mail postage printer.

Pitney Bowes Quick Start Guide March 2020 5

For the Trackable Labels or Shipping Labels this includes managing your carrier accounts and setting up

your shipping label printer default values.

(6) Profile - View your profile (name and email for shipping label account), log out, or lock your SendPro

C device.

Printing a shipping label or printing postage on an

envelope

You can create either a shipping label or print postage on an envelope. For a shipping label, tap

Trackable Labels or Shipping Labels on the Home screen. For postage, tap Envelope Printing or

Print on Envelopes on the Home screen.

Use Trackable Labels or Shipping Labels to get the best pricing, free tracking, and detailed delivery

history for USPS package services. You can also send via UPS® or FedEx®. The packaging options

and benefits are almost identical.

Use Trackable Labels or Shipping Labels for the following

Thick envelopes Poly mailers USPS flat rate envelopes

USPS non flat rate envelopes Boxes USPS flat rate boxes

Pitney Bowes Quick Start Guide March 2020 6

USPS non flat rate boxes Tube

Use Envelope Printing or Print on Envelopes forthe following

Standard envelopes and postcards Large envelopes

Creating and printing a shipping label

Use Trackable Labels or Shipping Labels to get the best pricing, free tracking, and detailed delivery

history for USPS package services. You can also send via UPS® or FedEx®. The packaging options

and benefits are almost identical.

1. On the Home screen, tap Envelope Printing or Print on Envelopes.

2. Tap the carrier you wish to use.

Pitney Bowes Quick Start Guide March 2020 7

3. Verify that the sender address is correct. If not, tap on the Sender field and select a new address.

4. If cost accounts are enabled, you must select an account. If an account is already selected, verify

that it is correct. To change or add the account, tap the Cost Account field and select an account.

5. Tap Continue.

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6. Enter the recipient address manually, or tap the Address book icon to select one from the

address book.

7. Tap Continue.

8. Tap a package type.

Pitney Bowes Quick Start Guide March 2020 9

9. Enter the dimensions and weight of the package:

lTap each dimension and enter a value. Tap the green check mark when done.

lIf you have an attached scale, place the package on the scale and tap the Weight button. Tap

Scale and the weight appears. Tap Apply.

lIf you do not have a scale, tap on the Weight button and enter the weight, then tap Apply.

10. Tap Continue.

11. Tap the service you wish to use.

Pitney Bowes Quick Start Guide March 2020 10

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