Pitney Bowes QL-1100 User manual

Let’s get your Desktop Printer up

and running quickly…

Let’s rst get together the things you will need:

• The box containing your Desktop Printer.

• A PC on which you have full admin rights to allow downloading

and installing software, if necessary.

• 1 available USB port on your PC.

Continue reading below

Stand-Alone Desktop Printer

Read Now BEFORE you unpack your equipment

Installation Instruction

USB Printer Connection

1. Opening the box and unpacking.

Printer

USB

Here’s a diagram and explanation of the items you should

nd in your box.

2. Connecting the printer.

Power Cord

DK Starter Roll

Printer control panel buttons

Connect the power cord to your printer (as shown).

Make sure the printer is still turned o.

3. Loading the DK roll.

1. Pull the release levers on both sides of the printer

to unlock the cover, and lift the cover to open it.

Power Feed Cutter Editor lite

3. Place the DK roll into the guide.

Make sure the roll is inserted rmly in the guide and the

stabilizer slides into the notch in the printer

4. Thread the DK roll through the printer.

Align the edge of the DK roll with the upright edge of the

output slot.

Check that the DK roll is threaded straight.

Push the rst label through the output slot unit the end

comes out of the slot as shown.

If experiencing trouble loading the label roll, try

inserting from the side making sure the label is under

the sensor.

5. Close the cover.

2. Remove the protective sheet from the output slot.

6. Install printer drivers on

a computer.

4. Turn power on.

Press the power button to turn the printer on, and

check the status LED turns green.

Make sure to press the feed button to align the

end of the DK Roll.

1. Visit URL install.brother to download the Software/

Documentation Installer for the latest drivers, software

and manuals. Accept the agreement and click Download.

2. Double-click the downloaded EXE le (for Windows) or

DMG le (for Mac), and follow the on-screen instructions

to proceed with the installation.

Note: You may need to check your downloads folder to

install the downloaded le.

3. Close the dialog box when the installation is complete

If you’re still having trouble, then visit

pitneybowes.com/us/ql-1100

and select Errors & Troubleshooting.

*AW32835reva*

3001 Summer St.

Stamford, CT 06926

www.pitneybowes.com

AW32835 Rev. A 12/18

Problem Solution

The Status LED is not

lit.

The Printer does not

print, or a printing error

is received.

A data transmission

error appears on the

computer.

The label is not ejected

correctly after printing.

Labels are jammed in

the cutter.

Cutter error

Unable to reset an error.

• Check that the AC Power Cord is inserted.

If it is inserted correctly, try plugging it into another

AC power outlet.

• Check that the USB Cable is connected securely.

• Remove the DK Roll and reinsert it.

• Check that there is enough roll remaining.

• Make sure that the DK Roll Cover is closed.

• Turn o the Printer and then turn it on again.

If there is still a problem, contact Pitney Bowes

support.

• If the Printer is connected via a USB hub,

try connecting it directly to the computer. If not, try

connecting it to a dierent USB Port.

• Check that the correct port is selected from the

“Print to the following port” list in the Printer

Properties dialog box.

• Wait until the Status LED stops ashing and then

try printing again.

• Check that the Label Output Slot is not blocked.

• Check that the DK Roll is set correctly by

removing the DK Roll and reinstalling it.

• Ensure that the DK Roll Cover is closed correctly.

• Contact Pitney Bowes Customer Service.

• If a cutter error occurs, keep the DK Roll

Cover closed and press the Power

Button. The cutter moves back to the normal

position and the Printer turns o automatically.

After the Printer is O, check the Label Output Slot

and remove any jammed labels.

To reset an error:

1. Open the DK Roll Cover, and then close it.

2. If the error is not reset, press the Cutter Button.

3. If the error is not reset, turn o the Printer, and

then turn it on again.

4. If the error is not reset, contact Pitney Bowes

Customer Service.

Troubleshooting

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