Phonak Q90 User manual

User Guide

Phonak Sky Q

Q90, Q70, Q50

www.phonak.com

Manufacturer:

Phonak AG

Laubisrütistrasse 28

CH-8712 Stäfa

Switzerland

Contents

1. Welcome 5

2. Important safety information:

Please read before operating your hearing

aid for the rst time 6

Hazard warnings 6

Information on product safety 10

3. Hearing aid description 13

4. Step-by-step instructions for using

the hearing aid 19

Step 1. Getting to know your hearing aid 19

Step 2. Battery preparation 22

Step 3. Inserting the battery 23

Step 4. Turning on the hearing aid 24

Step 5. Inserting the hearing aid 25

Step 6. Adjusting the volume control

behind the ear 31

Step 7. Selecting the hearing program

behind the ear 33

Step 8. Removing the hearing aid 35

Step 9. Turning o the hearing aid 37

Step 10. Changing the battery 38

Step 11. Changing the battery in an UltraPower

or SuperPower hearing aid with a

secured battery compartment 39

Step 12. Changing the battery in a M13 or RIC

hearing aid with a secured battery

compartment 44

5. Care and maintenance 46

6. Troubleshooting 50

7. Wireless accessories description 52

8. Service and warranty 62

9. Compliance information 64

10. Information and description of symbols 67

4 5

Your new hearing aid is a premium Swiss quality product.

It was developed by Phonak, one of the world‘s leading

companies in hearing technology. Your hearing aid offers

the most modern digital hearing technology currently

available on the market.

Please read these user instructions thoroughly in order to

benefit from all the possibilities your new hearing aid has

to offer. With proper use and care, you will be able to

enjoy your hearing aid for many years to come.

If you have any questions, please consult your hearing

care professional.

Phonak - life is on www.phonak.com

1. Welcome

This user guide is valid for:

Wireless models

Phonak Sky Q90-UP

Phonak Sky Q90-SP

Phonak Sky Q90-M13

Phonak Sky Q90-RIC

Phonak Sky Q70-UP

Phonak Sky Q70-SP

Phonak Sky Q70-M13

Phonak Sky Q70-RIC

Phonak Sky Q50-UP

Phonak Sky Q50-SP

Phonak Sky Q50-M13

Phonak Sky Q50-RIC

6 7

Please read the information on the following pages

before using your hearing aid.

A hearing aid will not restore normal hearing and will not

prevent or improve a hearing impairment resulting from

organic conditions. Infrequent use of a hearing aid does

not permit a user to attain full benefit from it. The use of

a hearing aid is only part of hearing habilitation and may

need to be supplemented by auditory training and

instruction in lipreading.

2.1 Hazard warnings

!The intended use of hearing aids is to amplify and

transmit sound to the ears and hereby compensate

for impaired hearing. The hearing aids (specially

programmed for each hearing loss) must only be used

by the intended person. They should not be used by

any other person as they could damage hearing.

2. Important safety information

!Changes or modifications to the hearing aid that

were not explicitly approved by Phonak are not

permitted. Such changes may damage your ear or

the hearing aid.

!Do not use the hearing aids in explosive areas (mines

or industrial areas with danger of explosions).

!Hearing aid batteries are toxic if they are swallowed!

Keep out of reach of children and mentally challenged

people or pets. If batteries are swallowed, consult

your physician immediately!

!Tamperproof solutions for the battery door, ear hook

and integrated Roger/FM receiver (if used) must be

attached for children younger than 36 months to

prevent accidental swallowing of the battery or small

parts of the device. In case one of these secured

mechanisms is damaged by applying too much force

or using an inappropriate tool, the device should be

brought to your hearing care professional for repair or

exchange.

8 9

2. Important safety information

!If you feel pain in or behind your ear, if it is inflamed,

if skin irritation or accelerated accumulations of ear

wax occur, please check with your hearing care

professional or physician.

!In very rare cases, the dome can remain in your ear

canal when removing the hearing tube from the ear.

In the unlikely case that the dome does get stuck in

your ear canal, it is strongly recommended to see a

physician for safe removal.

!Hearing programs in the directional microphone

mode reduce background noises. Please be aware that

warning signals or noises coming from behind, e. g.

cars, are partially or entirely suppressed.

!The hearing aid contains small parts that can cause

choking, if swallowed by children. Keep out of reach

of children and mentally challenged people or pets.

If swallowed, consult a physician or hospital

immediately.

!External devices may only be connected if they

have been tested in accordance with corresponding

IECXXXXX standards. Only use accessories approved

by Phonak AG, to avoid any electrical shock.

!The following is only applicable for persons with

active implantable medical devices (i.e. pacemakers,

defibrillators, etc.):

SKeep the wireless hearing aid at least 15 cm

(6 inches) away from the active implant. If you

experience any interference, do not use the wireless

hearing aids and contact the manufacturer of the

active implant.

Please, note that interference can also be caused by

power lines, electrostatic discharge, airport metal

detectors etc.

SKeep magnets (i.e. battery handling tool, EasyPhone

magnet, etc.) at least 15 cm (6 inches) away from

the active implant.

SYou are not permitted to use wireless accessories

for your hearing aids. Ask your hearing care

professional for details.

10 11

2. Important safety information

2.2 Information on product safety

IPhonak hearing aids are water resistant and not

waterproof. They are designed to withstand normal

activities and occasional accidental exposure to

extreme conditions. Never immerse your hearing aids

in water. Phonak hearing aids are not specifically

designed for extended periods of water submersion

on a continual basis, that is worn in activities such as

swimming or bathing. Always remove your hearing

aid before these activities, as the hearing aid contains

sensitive electronic parts.

INever wash the microphone inputs. Doing so could

cause it to lose its special acoustic features.

IProtect your hearing aid from heat (never leave it

near a window or in the car). Never use a microwave

or other heating devices to dry your hearing aid. Ask

your hearing care professional about suitable drying

methods.

IWhen you are not using your hearing aid, leave the

battery compartment open so that any moisture can

evaporate. Make sure that you always completely dry

your hearing aid after use. Store the hearing aid in a

safe, dry and clean place.

IDo not drop your hearing aid! Dropping onto a hard

surface can damage your hearing aid.

IAlways use new batteries for your hearing aid. In case

a battery is leaking, replace it immediately with a

new one to avoid any skin irritation. You can return

used batteries to your hearing care professional.

IRemove the battery if you are not using your hearing

aid for a long period of time.

12 13

3. Hearing aid description

ISpecial medical or dental examination including

radiation described below, may adversely affect the

correct functioning of your hearing aids. Remove and

keep them outside the examination room/area before

undergoing:

2. Important safety information

The following user instructions describe four hearing aid

models: The UltraPower (UP), SuperPower (SP), M13 and

the Receiver-In-Canal Technology (RIC) hearing aid.

The dierent hearing aids can be adapted with a variety

of earmolds.

On the following pages use the labeled drawings to

identify the hearing aid and the earmold that you use.

The following table shows what battery you need for your

hearing aid model.

Model Zinc air battery size IEC ANSI

(marking on package) code code

UP 675 (blue) PR44 7003ZD

SP 13 (orange) PR48 7000ZD

M13 13 (orange) PR48 7000ZD

RIC 13 (orange) PR48 7000ZD

SMedical or dental examination with X-ray (also CT

scan)

SMedical examinations with MRI/NMRI scans,

generating magnetic fields

Hearing aids don’t need to be removed when passing

security gates (airports etc.). If X-ray is used at all, it

will be in very low doses, and will not affect the hearing

aids.

IDo not use your hearing aid in areas where electronic

equipment is prohibited.

14 15

e f

UltraPower and SuperPower model

Option A: with classic earmold

a Right or left indicator (right=red, left=blue)

b Battery compartment with ON / OFF switch

c Volume control

d Program button

e Microphone inputs with Wind and Weather Protector

f Hook / sound output

g Hearing tube

h Classic earmold (detachable)

UltraPower and SuperPower model

Option B: Power SlimTube with classic earmold

a Power SlimTube

b Classic earmold (detachable)

3. Hearing aid description

16 17

M13 model

Option A: with classic earmold

a Right or left indicator (right=red, left=blue), placed in

the battery compartment

b Battery compartment with ON/OFF switch

c Program or volume control button

d Microphone inputs

e Hook / sound output

f Hearing tube

g Classic earmold (detachable)

M13 model

Option B: with dome Option C: with SlimTip

a Hearing tube

b Earmold: Dome (detachable)

c Retention

d Earmold: SlimTip (detachable)

e Removal handle

3. Hearing aid description

18 19

RIC model

Option A: with cShell Option B: with Dome

a Right or left indicator (right=red, left=blue),

placed in the battery compartment

b Battery compartment with ON/OFF switch

c Program or volume control button

d Microphone inputs

e External receiver wire

f cShell

g Dome (detachable)

h Retention

3. Hearing aid description

The following chapter provides step-by-step instructions

on how to use your hearing aid. Please follow these steps

carefully. In the drawings, the parts that are particularly

important for each step are shown in green.

Step 1. Getting to know your hearing aid

Take the hearing aid in your hand and try out the hearing

aid controls. This will make it easier for you to feel and

operate the controls later on when wearing the hearing

aid.

4. Step-by-step instructions for using

the hearing aid

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