Phonak Earbuds User manual

Phonak Earbuds

User Guide

PH_User_Guide_Earbuds_TWE21_92x125_GB_V1.00_029-3338-02.indd 1PH_User_Guide_Earbuds_TWE21_92x125_GB_V1.00_029-3338-02.indd 1 2021-05-11 8:49:11 AM2021-05-11 8:49:11 AM

Contents

1. Welcome

2. Getting to know your earbuds

2.1 Packaging content

2.2 Product description

2.3 General use

2.4 Streaming stability

3. Getting started

3.1 Switching earbuds on or off is easy

3.2 Put the earbuds into pairing mode

3.3 Connect to a mobile device

3.4 Fit your earbuds perfectly

3.5 Place the earbuds into your ears

4. Daily use of the product

4.1 Speech clarity settings

4.2 Setting the volume

4.3 Making a phone call

4.4 Ambient awareness

4.5 Using the Phonak myEarbuds app

PH_User_Guide_Earbuds_TWE21_92x125_GB_V1.00_029-3338-02.indd 2PH_User_Guide_Earbuds_TWE21_92x125_GB_V1.00_029-3338-02.indd 2 2021-05-11 8:49:11 AM2021-05-11 8:49:11 AM

4.6 Charging the earbuds

4.7 Charging the case

4.8 Battery status indicators

4.9 Cleaning the sleeves

4.10 Firmware update

4.11 Factory reset

5. Troubleshooting

6. Service and warranty

6.1 Local warranty

6.2 International warranty

6.3 Warranty limitation

7. Compliance information

8. Information and explanation of symbols

9. Important safety information

PH_User_Guide_Earbuds_TWE21_92x125_GB_V1.00_029-3338-02.indd 3PH_User_Guide_Earbuds_TWE21_92x125_GB_V1.00_029-3338-02.indd 3 2021-05-11 8:49:11 AM2021-05-11 8:49:11 AM

Thank you for choosing Phonak Earbuds.

Please read this user guide carefully to discover how to

benefit from the features.

The “Phonak myEarbuds” app provides additional benefits

as described in chapter 4.5.

Please read the safety warnings prior to installation

or use of the product.

Phonak – life is on www.phonak.com

1. Welcome

CE mark applied: 2021

PH_User_Guide_Earbuds_TWE21_92x125_GB_V1.00_029-3338-02.indd 4PH_User_Guide_Earbuds_TWE21_92x125_GB_V1.00_029-3338-02.indd 4 2021-05-11 8:49:11 AM2021-05-11 8:49:11 AM

2. Getting to know your

earbuds

2.1 Packaging content

Spare pairs of small

and large sleeves

USB-C to USB-A cable

Left

earbud

Right

earbud

PH_User_Guide_Earbuds_TWE21_92x125_GB_V1.00_029-3338-02.indd 5PH_User_Guide_Earbuds_TWE21_92x125_GB_V1.00_029-3338-02.indd 5 2021-05-11 8:49:12 AM2021-05-11 8:49:12 AM

2.2 Product description

Earbuds

1Multi-function button

(short and long press/

double tap)

2Microphones

3Left/right marking

4 Sound outlet

5Charging contacts and

ear sensor

Sleeves

6Retention for secure hold

7Size (1-3) and left (L) /

right (R) marking

8Dome

The default voice prompt language is English.

This – and other configurations – can be adjusted

with the Phonak myEarbuds app.

PH_User_Guide_Earbuds_TWE21_92x125_GB_V1.00_029-3338-02.indd 6PH_User_Guide_Earbuds_TWE21_92x125_GB_V1.00_029-3338-02.indd 6 2021-05-11 8:49:12 AM2021-05-11 8:49:12 AM

Charging case

10 Charging contacts

a Left earbud

b Right earbud

11 Pairing button

12 Battery indicator lights

a Left earbud

b Case

c Right earbud

13 USB-C charging socket

10a

12 (a, b, c)

11 10b

PH_User_Guide_Earbuds_TWE21_92x125_GB_V1.00_029-3338-02.indd 7PH_User_Guide_Earbuds_TWE21_92x125_GB_V1.00_029-3338-02.indd 7 2021-05-11 8:49:12 AM2021-05-11 8:49:12 AM

You can stream the stereo audio signal to the earbuds

and make hands-free phone calls.

To watch TV, best results are achieved when using the

dedicated low latency interface “Phonak TV Connector”.

2.3 General use

The intended use of these earbuds is to wirelessly connect

to Bluetooth® enabled devices such as mobile and smart

phones or tablets.

PH_User_Guide_Earbuds_TWE21_92x125_GB_V1.00_029-3338-02.indd 8PH_User_Guide_Earbuds_TWE21_92x125_GB_V1.00_029-3338-02.indd 8 2021-05-11 8:49:12 AM2021-05-11 8:49:12 AM

2.4 Streaming stability

Line-of-sight between your earbuds and the connected

device is not required.

The connection range is typically up to 10 meters (30 ft).

The range may be reduced when the signal is obstructed

by obstacles such as walls or the human body.

Best results are achieved when using the earbuds in line

of sight to the connected device.

If the audio transmission is interrupted, reduce the

distance and avoid obstacles in between.

The Bluetooth® word mark and logos are registered trademarks

owned by Bluetooth SIG, Inc. and any use of such marks by Sonova

AG is under license.

PH_User_Guide_Earbuds_TWE21_92x125_GB_V1.00_029-3338-02.indd 9PH_User_Guide_Earbuds_TWE21_92x125_GB_V1.00_029-3338-02.indd 9 2021-05-11 8:49:12 AM2021-05-11 8:49:12 AM

3. Getting started

3.1 Switching earbuds on or off is easy

The earbuds automatically switch

on when removed from the case.

They switch off when back in the

case.

The indicator lights will light up

: Battery ok

: Battery <20%, consider charging

In the event an earbud switched off, a short press on the

button switches it on again.

short press

PH_User_Guide_Earbuds_TWE21_92x125_GB_V1.00_029-3338-02.indd 10PH_User_Guide_Earbuds_TWE21_92x125_GB_V1.00_029-3338-02.indd 10 2021-05-11 8:49:12 AM2021-05-11 8:49:12 AM