Panasonic ICX User manual

Section 770

Voice Response

Telephone Reference

Technical Manual



August, 1998

The contents of this manual are subject to change without notice and do not constitute a

commitment on the part of Matsushita Communication Industrial Co. Ltd (MCI). Every effort

has been made to ensure the accuracy of this document. However, due to ongoing product

improvements and revisions, Panasonic cannot guarantee the accuracy of printed material after

the date of publication, nor can it accept responsibility for errors or omissions. Panasonic will

update and revise this document as needed.

The software and hardware described in this document may be used or copied only in accor-

dance with the terms of the license pertaining to the said software or hardware.

Reproduction, publication, or duplication of this manual, or any part thereof, in any manner,

mechanically, electronically, or photographically, is prohibited without permission of the

Matsushita Communication Industrial Co. Ltd (MCI).

ICX-25-770 ICX issued August 1998 3

Contents

Introduction ...................................................................4

Names and Functions of Parts ....................................5

Chapter 1.Making Outside Call (or Internal call) ........7

Chapter 2.Adding a Phonebook Entry.........................9

Chapter 3.Modifying a Phonebook Entry..................13

Modifying Names ......................................................................................................................13

Modifying a Telephone Number................................................................................................16

Chapter 4.Deleting a Phonebook Entry.....................20

Deleting Individual Phonebook Entries.....................................................................................20

Deleting All Phonebook Entries ................................................................................................23

Chapter 5.Tuning the Commands to Your Voice......25

Chapter 6.Resetting the System ................................29

4 ICX issued August 1998 ICX-25-770

Introduction

The incorporation of a voice recognition unit (VB-44101) in a soft-key

telephone (VB-D411DSV/VB-44224HK) allows you to choose between

voice-activated dialling or normal keying in. You can simply speak names

stored in the Phonebook to initiate a call to that destination.

This manual describes how to use voice-activated dialling and how to record

names, etc. See the Operation Instruction (Section 700) for details of normal

key operations.

This manual consists of the following chapters:

•We recommend that you store your spoken commands in the system to

improve the performance of voice recognition.

Chapter Content Reference page

1. Making outside call

(or Internal call) Describes how to make calls to exchange (or in-

ternal) numbers by speaking names recorded in

the Phonebook 7

2. Adding a Phonebook

Entry Describes how to record names and phone num-

bers in the Phonebook 9

3. Modifying a Phone-

book Entry Describes how to change names and phone num-

bers recorded in the Phonebook 13

4. Deleting a Phonebook

Entry Describes how to delete names and phone num-

bers from the Phonebook 20

5. Tuning the commands

to Your Voice Describes how you, as user, store your spoken

commands in the system for use as a reference. 25

6. Resetting The System Describes how to reset the system to its state

when shipped (The original non-specific "user"

voice is restored and the contents of the Phone-

book deleted.)

CAUTION:

• If the system cannot recognize your spoken commands, operate by

keys. There is no key equipped on the telephone coresponding to

"Repeat" command.

• Your spoken command can be recognized only during Large LED

(Message LED) lights Red.

• When a spoken command is not recognized, an error tone is gener-

ated. At this point, make sure your spoken command is valid and

try again.

• Once entering the voice recognition made, to turn to the OFF-

HOOK Monitor mode is not available. To use OFF-HOOK Moni-

tor mode, lift the handset and press ON/OFF Key, then press

START Key.

ICX-25-520 ICX issued August 1998 5

Names and Functions of Parts

1) Handset

The receiver for speaking into.

2) Cancel Key (Soft Key [MODE])

Cancels an operation and returns execution to the TOP MENU.

3) Soft Key [END]

Press if, during operation, the following voiced commands are not

recognized.

(Number, System, Call)

4) Soft Key [EXEC 1]

Press if, during operation, the following voiced commands are not

recognized.

(Yes, Complete, Change, List, Name, Delete All, Train)

5) Soft Key [EXEC 2]

Press if, during operation, the following voiced commands are not

recognized.

(Go Back, No, Program, Add, Back Space, Delete, Reset)

6) START/END Key (FF 12 Key)

Press to start and end voice operations.

This operation is available only for Handset communication.

1. Handset

6. START/END Key

7. REDIAL Key

8. Telephone number button

9. VOLUME Key

4. Soft Key [EXEC 1]

2. (Soft Key [Mode])

3. Soft Key [END]

5. Soft Key [EXEC 2]

TOP MENU 

READY CALL

PROGRAM CHANGE

Section 770-Voice Recognition Telephone Chapter 1. Installation

6 ICX issued August 1998 ICX-25-520

Note 1: Even if some feature access code is assigned on FF12 Key, (there is

no error tone when storing some feature on it.) this key can work as

START/END Key only, when the Voice Recognition Adapter is

attached on the phone.

2: "Initializing •••••

" is displayed and FF12 Key blinks Green when

initializing the system. During this period, to enter the voice

recognition mode is not available even if the FF12 Key is pressed.

3: After entering the Voice Recognition mode by pressing FF12 Key,

the LED of other FF keys go OFF even if the COs are in use or

some features registered on are activated.

Once getting off this mode, LEDs return to the original status.

7) REDIAL Key

Use this key to insert a pause when recording a phone number.

8) Telephone number button

Use these buttons for entering telephone numbers when recording and

modifying entries.

9) VOLUME Key

The volume can be adjusted in 5 steps. Press the button to increase the

volume, or the button to decrease the volume. When you replace the

handset, the volume is reset to the medium value.

ICX-25-520 ICX issued August 1998 7

Chapter 1. MakingOutsideCall

(or Internal call)

You can call a number simply by speaking a name stored in the Phonebook.

This Chapter describes the procedure.

Notes: • The name and number must be stored in the Phonebook. (See

Chapter 2, "Making a Phonebook Entry" on page 9.)

1. Lift the handset and listen for the dialling tone.

2. Press the START/END Key (FF12 Key)

The dialling tone stops and Voice Guidance asks "Call Who?"

Note: If no names or telephone numbers have been stored in the

Phonebook, the TOP MENU is displayed. When you say "call" at

this point, "Phonebook Empty" will be heard. This is your cue to

store names and telephone numbers in the Phonebook. (See page 9.)

3. After confirming the Large LED (Message LED) lights Red,

speak the name of the person you wish to call.

The system searches the Phonebook for the name closest that

the one you have spoken, and Voice Guidance then asks "



Right?" to confirm the selection (



). The telephone number is

displayed on the 1st display.

Note: Speak the name using the same voice you used to store the

name in the Phonebook. Using a different tone of voice may result

in the name not being retrieved.

Example:To call "Panasonic"

Say "Panasonic."→Voice Guidance responds with the

question '"Panasonic" Right?'.

Note: Your voice will not be recognized if you call the name before

the Large LED lights RED.

4. If the name spoken by Voice Guidance is correct, say "Yes". If

not, say "No".

•"Yes"

The Splash tone sounds and the telephone number is dialled.

Start talking when the phone is answered.

•"No"

The search continues to the next closest name in the Phonebook.

Voice Guidance then asks " " Right?" to confirm the selection

NAME TO CALL ?

GO BACK

(FF12)

TOP MENU 

READY CALL

PROGRAM CHANGE

01045939

NO YES

01045939

Section 770-Voice Recognition Telephone Chapter 1. Installation

8 ICX issued August 1998 ICX-25-520

( ). The telephone number is displayed on the 1st display. If

this is not the desired number, say "No" to repeat the search one

more time. If there is no registration close to your

pronunciation, an error tone will be issued. If, on the 3rd

attempt, the correct number is not found, operation returns to

"Call Who?". One possibility is that you are saying the name

using a different tone or in a different manner from that

originally used to record it in the Phonebook. Try saying the

name again.

Notes: • If the search fails to find a candidate, Voice Guidance says

"No other choices." You may have spoken the name using

a different tone or a different manner from that originally

used to record it in the Phonebook, or a name that is not in

the Phonebook. Replace the handset to cancel the call,

check the contents of the Phonebook, then try to place the

call again. At most three candidates are presented. They

are the names in the Phonebook that are the closest the

names you spoke. If ambient sounds, etc., result in the

spoken words sounding totally different from any

candidates in the Phonebook, the search is cancelled

before the 3rd try.

•If you do not hear any Voice Guidance after saying "Yes"

(or "No"), press the Soft Key [EXEC].

5. On completion of the call, replace the handset.

Notes: • If you cannot catch the message spoken by Voice Guidance, say

"Repeat" to repeat the message.

•To abort the call at any point before saying "Yes", simply replace

the handset.

•You can say "Cancel" (or press the Cancel Key) at any point to

display the TOP MENU, allowing you to store new entries or edit or

delete existing entries. This function can be useful if you want to

check the contents of the Phonebook while making a call, or add (or

delete) an entry after completing a call, etc.

•If you do not speak or press any keys for three minutes, the Voice

Recognition mode is ended.

10:00 SAT JAN 10

-EXT100 100

ICX-25-770 ICX issued August 1998 9

Chapter 2. Adding a Phonebook Entry

This Chapter describes how to record names and telephone numbers in the

Phonebook.

Store your voice in a quiet surroundings as much as possible.

You can store entries for up to 100 seconds in the Phonebook. (For example,

if each name takes 2 seconds to speak, you can store 50 entries. The

maximum recording time for each entry is 2.5 seconds.)

Note: If you do not hear Voice Guidance in response to saying "Go Back",

"Program", "Add", "Yes", "Back Space", or "Complete", press the Soft Key

[EXEC] next to the characters on the screen.

1. Lift the handset and listen for the dialling tone.

2. After confirming the Large LED (Message LED) lights RED,

press the START/END (FF12 Key).

The dialling tone stops and Voice Guidance asks "Call Who?"

Note: If no names or telephone numbers have been stored in the

Phonebook, the TOP MENU is displayed.

3. Say "Go Back".

The TOP MENU is displayed and Voice Guidance responds

with "Ready".

4. Say "Program".

Voice Guidance responds with "Which mode?".

5. Say "Add".

Voice Guidance responds with "Name please".

•If the Phonebook memory is full

The following message is displayed on the screen and Voice

Guidance says "Phonebook Full sorry". Replace the handset and

cancel recording. If you want to add another entry to the

Phonebook, you must first delete any unwanted entries. (See

Chapter 4, "Deleting Phonebook Entry" (page 20).)

6. Say the name of the person or company, etc., for which you are

making an entry in the Phonebook.

Voice Guidance responds with "Say it again".

NAME TO CALL ?

GO BACK

(FF12)

READY CALL

PROGRAM CHANGE

PROGRAM SYSTEM

ADD DELETE ALL

NAME TO ADD ? #1

GO BACK

PHONEBOOK FULL

Section 770-Voice Recognition Telephone Chapter 2. Adding a Phonebook Entry

10 ICX issued August 1998 ICX-25-770

Note: Do not insert any pauses between, for example, given name

and surname. If you do insert a pause, the words may not be

recognized as a single name.

Example:To record "Panasonic"

Say "Panasonic". →Voice Guidance responds with "Say

it again".

7. Repeat the name of the person or company, etc., for which you

are making an entry in the Phonebook.

Voice Guidance responds with "Enter phone number".

Note: Be sure to use the same tone of voice, etc., as used in step 6.

Example:Say "Panasonic". →Voice Guidance responds with

"Enter phone number".

•If the name is too long

The following message is displayed and Voice Guidance

responds with "Try again". Repeat the procedure from step 5

making the name shorter. (The maximum recording time per

entry is 2.5 seconds.)

•If the tone used in step 6 differs from that used in step 7

The following message is displayed and Voice Guidance

responds with "Try again". Repeat the procedure from step 5.

•If the recorded name sounds close to an existing entry

The following message is displayed and Voice Guidance

responds with "'Existing name' Conflict. Try again." Say "Yes"

to return to step 5. Create the entry using a different name.

8. Use the Telephone number buttons to enter the telephone

number to be recorded for that entry.

Notes: • When storing an exchange line telephone number, you

must include the following:

•Specified exchange line Nos: 88nn(n) where nn(n) is

the exchange line No. 01 to 99 or 001 to 576.

•Optional station selection Nos.: 81 to 84, and 9

•Enter Pause (REDIAL Key) in front of the Telephone

number.

•You cannot speak the Telephone number.

NAME TO ADD ? #2

PHONE NUMBER ?

SPEECH TOO LONG

BAD TRAINING

REPHRASE YES

04593972_

BS COMPLETE

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