Panasonic NS700 User manual

Panasonic KX-NT680C

Quick Reference Guide

Table of Contents

About Sunco Communications…………………………………..1

HOW TO PLACE A SERVICE TICKET ..............................1

Guide for Buttons…………………………………………………..2

Panasonic KX-NT680C………………………………..……2

Calling and Programming..........................................................3

How to Record your Greetings and Check your Company

Voicemails………………………….…………………….…………..6

Sunco is your trusted independent business telecom

and managed IT systems integrator

Need to reach us? We're

ready to help!

Service: To enter a service call, please

email [email protected] and a ticket will be

auto-generated in our system.

Client Portal: To receive log-in credentials for

our self-service payment and service portal,

email [email protected] or please call (780)

809-1786 or 1 (888) 782-9357.

After-hours Emergency Service: To reach

our after-hours on-call technician, please call

(780) 809-1786 or 1 (888) 782-9357 and leave

a message.

Accounting:For questions regarding

accounting, please call (780) 809-1786 or

email [email protected].

At Sunco, our passion is to make business

communication easier for our clients.

We are your trusted independent business

telecom and managed IT systems integrator,

with more than 20 years of experience

helping companies get more from their

telecommunications and IT services. Our

focus on becoming a long-term strategic

partner to each of our clients is second to

none.

We help clients of all sizes find areas of cost

savings, increased protection and improved

performance. Our experience with both the

fundamental and cutting-edge of business

communications and managed IT services

allow us to work with businesses to

determine the best solutions to support their

ongoing success and provide added peace of

mind.

From everyday business telecom services to

implementing fully managed, customized

cloud, networking and security solutions that

can scale as a business grows, we help our

clients identify, adopt and implement the

secure, flexible, scalable and personalized

services they need to succeed. And we

deliver high-quality, integrated business

communications and managed IT solutions

with the employee-level commitment and

collaborative approach every client

relationship deserves.

Panasonic NS700 Guide

1. LCD (Liquid Crystal Display)

2. Flexible Central Office Buttons: Where line

one, line two and line three are held.

3. Soft buttons (S1-S4): S1-S4 (located from

left to right) are used to select the item displayed

on the bottom line of the display.

4. Message/Ringer Lamp: When you receive

an intercom call, the lamp flashes green and on

an outside call, the lamp flashes red. When

someone has left you a message, the lamp

stays on red.

5. Cancel: Used to cancel the selected item.

6. Navigator Key: Used to adjust the volume

and the display contrast or select desired items.

7. Message: Used to leave a message waiting

indication or call back the party who left the

message waiting indication.

8.Pause/Program: Used to insert a pause

when storing a telephone number and to

program functions.

9. Flash/Recall: Used to disconnect the current

call and make another call without hanging up.

10. Redial: Used to redial the last dialed number.

11. Auto Ans/Mute: Used to receive an incoming

call in hands-free mode or mute the

microphone/handset during a conversation.

12. Auto Dial/Store: Used for System/Personal

Speed Dialing or storing programming changes.

13. Conf: Used to establish a multiple party

conversation.

14. Transfer: Used to transfer a call to another

party.

15. FWD/DND: Used to switch Call Forwarding or

Do Not Disturb on your extension.

16. Hold: Used to place a call on hold.

17. Intercom: Used to make or receive intercom

calls.

18. Speaker Phone: Used for performing hands-

free operations.

Panasonic KX-NT680C

Panasonic NS700 Guide

Calling & Programming

HOW TO SETUP YOUR PERSONAL VOICEMAIL

1. Pick up the handset and select 777

2. Follow the prompts to set up your voicemail

box name, passcode and greeting for when

you are away.

Place an outside call:

1. Lift handset or press SP-PHONE for hands

free

2. Select a line by pressing a preprogrammed

CO/DSS Key* (Ex: Line 1) plus the external

number or dial 9 plus the external number

Place an internal call:

1. Lift handset or press SP-PHONE for hands

free.

2. Dial the desired extension number or press

the preprogrammed DSS key*

EXTENSION DIALING –INTERNAL

Dialing extensions by the user name:

1. Press the MENU key

2. Use the up and down arrow keys of the

navigator button to place the → beside

“Extension Directory”

3. Press the ENTER key

4. Use the keypad to enter the first letter of the

name you would like to call and press the

ENTER key

5. Use the up and down arrows of the navigator

key to place the → beside the name you

would like to call ->Lift the handset or press

SP-PHONE key for hands free

HOW TO PROGRAM A BUTTON

1. Select Prog.

2. Select the button you would like to program.

3. Select the down arrow once so it says Ext.

4. Enter the extension number.

5. Select Enter to save.

HOW TO CHANGE YOUR RINGTONE

1. Select Program

2. Select line 1.

3. Select line 1 again.

4. Press the up and down arrow on the navigator.

5. Once you have selected your ringtone, press

enter to save.

TRANSFERRING CALLS

To transfer a caller:

In an active phone call, press:

•the preprogrammed DSS Key* or –

•TRANSFER and Dial the desired extension

number or –

•If dialing to an outside number, press the

TRANSFER key and Select a line or dial 9 plus

the external number

To Perform an Attended Transfer:

•To announce the transfer - wait for an answer,

consult, and hang up

To Perform an Unattended Transfer:

•To complete the transfer - hang up

Cancel the Transfer

•To cancel the transfer - press the TRANSFER key

TRANSFERRING CALLS DIRECTLY TO VOICEMAIL

To transfer a caller directly to a mailbox:

•Press the DSS Key preprogrammed as

VOICEMAIL TRANSFER

•Press the preprogrammed DSS Key* or dial the

desired extension number

•To complete the transfer - hang up

REDIAL

To Dial the last number dialed from your telephone:

•Lift handset, press redial.

PLACING A CALL ON HOLD:

•Press the HOLD key

TO PLACE A CALL ON EXCLUSIVE HOLD

(preventing it from being accessed by another

extension):

•Press the HOLD key twice

Panasonic NS700 Guide

To retrieve a call from hold:

•Lift the handset or press SP-PHONE for hands free

•Press the desired flashing line key (The line flashes

GREEN on the phone that placed the call on hold,

RED on all other phones)

TO PUT A CALL ON HOLD TO ANSWER ANOTHER

LINE:

•Press the HOLD key to put the current caller on hold

and press the RED flashing CO key*

•For other incoming callers, press the HOLD key for

the current caller, followed by the RED flashing CO

Key*

•To return to the other callers, press the HOLD key for

the current caller followed by the GREEN flashing

CO KEY* or the GREEN flashing INTERCOM key for

an internal caller

To retrieve a call holding at another extension:

1. Lift the handset or press SP-PHONE for hands free

2. Press * 5 1 plus the DSS key* or the extension

number

OFF-HOOK MONITOR

Allowing other people next to you to listen to the call:

•While speaking to a caller, press the SP-PHONE key

•The up and down arrows of the navigator key now

control the speakerphone volume and not the

handset incoming audio volume. The

speakerphone’s mic is muted.

CONFERENCE CALL

To initiate a conference call from a digital phone:

1. Place or receive the first call

2. Press the CONF key

3. Dial internal extension number, or –

oTo call an external party, select another line or dial

9 plus the external number

4. When the person answers, press the CONF key to

connect all parties

CALL PICKUP

To pick up a call ringing at another extension:

1. Lift handset or press SP-PHONE for hands

free

2. Dial * 4 1 plus the extension number of the

ringing phone or dial * 4 0 plus the two-digit

group number for which the ringing phone

belongs

HOW TO LEAVE A VOICEMAIL ON AN

INTERNAL EXTENSION (without ringing their

phone)

1. On your phone select the Voicemail button

OR dial 777.

2. Enter #6.

3. Enter the extension of the person you would

like to leave the voicemail for.

(**Note**Please enter the extension rather

than selecting the DSS key)

4. Follow the prompts to leave voicemail.

TO CALL USING THE INCOMING CALL LOG:

1. Press the MENU key

2. Use the up and down arrows of the navigator

key to place the → beside “Incoming Call

Log”

3. Press the ENTER key

4. Use the up and down arrows of the navigator

key to place the → beside the caller you

would like to dial

5. Lift handset or press SP-PHONE key for

hands free

Calling & Programming

Panasonic NS700 Guide

TO STORE THE CALLER IN YOUR STATION

DIRECTORY:

1. Press the MENU key

2. Use the up and down arrows of the navigator key

to place the → beside “Incoming Call Log”

3. Press the ENTER key

4. Use the up and down arrows of the navigator key

to place the → beside the caller you wish to store

5. Press the STORE key

6. Use the keypad to select each letter required for

the name. You can also use the left and right

arrows of the navigator key to move the cursor.

Press the CLEAR key to correct a single misdialed

entry (Max. of 20 characters)

7. Press the ENTER key to save

8. Press the EXIT key to exit

CALL LOG - OUTGOING

To call using the Outgoing Call Log:

1. Press the MENU key

2. Use the up and down arrows of the navigator key

to place the → beside “Outgoing Call Log”

3. Press the ENTER key

4. Use the up and down arrows of the navigator key

to place the → beside the person you would like to

dial

5. Lift handset or press SP-PHONE key for hands

free

TO STORE THE NUMBER IN YOUR STATION

DIRECTORY:

1. Press the MENU key

2. Use the up and down arrows of the navigator key

to place the → beside “Outgoing Call Log”

3. Press the ENTER key

4. Use the up and down arrows of the navigator key

to place the → beside the person you wish to store

5. Press the STORE key

6. Use the keypad to select each letter required for

the name. You can also use the left and right

arrows of the navigator key to move the cursor.

Press the CLEAR key to correct a single misdialed

entry (Max. of 20 characters)

7. Press the ENTER key to save

8. Press the EXIT key to exit

SPEED DIAL- STATION NUMBERS & NAMES

To store a station speed dial number (10

numbers may be stored):

1. Do not lift the handset

2. Press the PROGRAM key

3. Dial 10 and press ENTER

4. Dial the two-digit speed dial bin number (00

to 09)

5. Dial 9 plus the external number to be stored

(Max. of 32 digits)

6. Press the ENTER key to save

7. Use the keypad to select each letter required

for the name. You can also use the left and

right arrows of the navigator key to move the

cursor. Press the CLEAR key to correct a

single misdialed entry (Max. of 20 characters)

8. Press the ENTER key to save

9. Press the EXIT key to exit

Using station speed dials:

1. Press the MENU key

2. Use the up and down arrow keys of the

navigator key to place the → beside “Personal

Directory”.

3. Press the ENTER key

4. Use the keypad to enter the first letter of the

name you would like to call and press the

ENTER key

5. Use the up and down arrows of the navigator

key to place the → beside the name you would

like to call

6. Lift handset or press SP-PHONE key for hands

free

Dialing station speed dials by bin number:

•Lift handset or press the SP-PHONE key for

hands free

Press the AUTO DIAL/STORE key, followed by *

then the two-digit speed dial bin number (00-09)

Calling & Programming

Panasonic NS700 Guide

Calling & Programming

SPEED DIALS - SYSTEM

Dialing system speed dials by name:

1. Press the MENU key

2. Use the up and down arrow keys of the

navigator key to place the → beside “System

Directory”.

3. Press the ENTER key

4. Use the keypad to enter the first letter of the

name you would like to call and press the

ENTER key

5. Use the up and down arrows of the navigator

key to place the → beside the name you

would like to call

6. Lift the handset or press SP-PHONE key for

hands free

Dialing system speed dials by bin number:

•Lift handset or press the SP-PHONE key for

hands free

•Press the AUTO DIAL/STORE key, followed

by the speed dial bin number (000-999)

CALL FORWARDING

To forward your calls to an extension or

Voicemail:

3. Press the INTERCOM key

4. Dial * 7 1 0 and Select a Call Forwarding

Mode:

•To forward all calls immediately- press 2

•To forward calls only when you are busy on

an existing call- press 3

•To forward calls only when you do not

answer them- press 4

•To forward calls when you are busy or are

not able to answer- press 5

5. External or Internally Forwarding

•If being forwarded internally, enter the

extension number followed by ‘#’ to which

your calls will be forwarded. In many cases

this is the extension number of the Voicemail

System.

•If being forwarded externally, press 9 plus the

outside telephone number as you would dial

it from your phone.

***Please note***

•Pressing 0 at the third step will cancel the call

forward settings above

•If you are temporarily located at another

extension and wish to have all your calls follow

you to that extension, from the remote extension

press 7 then your extension number

Pressing 8 at the third step will cancel the above

follow me call forwarding

Panasonic NS700 Guide

How to Record your Company Greeting

Day Greeting

If reception is busy and cannot answer the call within 4 rings, this message plays.

To Record a New Message:

1. Pick up the handset and select the Voicemail button or dial 777.

2. Interrupt the message and dial #6 *998.

3. PIN = 1234#

4. Select 4

5. Select 3

6. Select Custom Service Menu 1 to modify Day Greeting

Example: Thank you for calling Pine Dental. We are in the office, and are helping another patient, please leave us

a message including your name and number and we will be happy to call you back as soon as possible.

Night Greeting

The greeting that plays when the business is closed.

To Record a New Message:

1. Pick up the handset and select the Voicemail button or dial 777

2. Interrupt the message and dial #6 *998

3. PIN = 1234#

4. Select 4

5. Select 3

6. Select Custom Service Menu 2 to modify Night Greeting

Example: Thank you for calling Pine Dental. We are very sorry to have missed your call. Please leave us a

detailed message including your name and number and we will get back to you on the next business day. if you

are experiencing a medical emergency please call 911.

How to Check Company Voicemails

When there is a new voicemail in the company general mailbox, the Message Waiting button will be lit. Follow the

below instructions to check your voicemails.

1. Pick up the handset and select the Message Waiting button.

2. Enter your passcode

3. Follow the prompts to check new voicemails.

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