Panasonic BL-C30A - Wireless 802.11 b/g Network Camera User manual

How to Use This Documentation

The camera includes the following 3 manual types.

•Installation/Troubleshooting (This manual)

This manual has important information you will need to understand before

installing the camera and troubleshooting tips.

•Getting Started

Getting Started provides explanations for the initial configuration and

accessories included with the camera. The Getting Started helps you to easily

configure the camera.

•Operating Instructions (Included on the Setup CD-ROM)

Operating Instructions explains about operations, settings, features and the

cleaning method when using the camera.

Please read this manual before using and save this manual for future

reference.

Panasonic Network Camera Website: http://www.panasonic.com/netcam/ for

customers in the USA or Puerto Rico

Installation/Troubleshooting

Model No. BL-C30A

Network Camera

Installation/Troubleshooting

Abbreviations

•UPnP

TM is the abbreviation for Universal Plug and Play.

• "Network Camera" is called "Camera" in this Installation/Troubleshooting.

Trademarks

• Ethernet is either a registered trademark or a trademark of Xerox Corporation

in the United States and/or other countries.

• Microsoft, Windows and ActiveX are either registered trademarks or

trademarks of Microsoft Corporation in the United States and/or other

countries.

• Screen shots reprinted with permission from Microsoft Corporation.

• All other trademarks identified herein are the property of their respective

owners.

Installation/Troubleshooting

3[For assistance, please call: 1-800-272-7033]

Table of Contents

1 Before Using ..................................................................4

1.1 IMPORTANT SAFETY INSTRUCTIONS........................................ 4

1.1.1 FCC and Other Information ....................................................................... 5

1.1.2 User Name and Password Protection........................................................ 6

1.2 Camera Feature Locations............................................................. 7

1.2.1 Front View.................................................................................................. 7

1.2.2 Bottom View .............................................................................................. 8

1.2.3 Rear View .................................................................................................. 8

1.3 Viewnetcam.com Service............................................................... 9

1.4 Connecting the Camera to a Router Supporting UPnP ............... 10

1.5 Connecting the Camera to a Router Not Supporting UPnP......... 11

1.6 Setting Up the Camera Using the MAC Address on the Setup

Program ....................................................................................... 12

2 Troubleshooting ..........................................................15

2.1 About Indicator Display ................................................................ 15

2.2 About Camera Setup.................................................................... 16

2.3 About Wireless Communication................................................... 19

2.4 About Camera Image and Page Display ...................................... 20

2.5 About Privacy Mode ..................................................................... 25

2.6 About Pyroelectric Infrared Sensor .............................................. 26

2.7 About Operation Bar .................................................................... 28

2.8 About Image Buffer/Transfer ........................................................ 29

2.9 About Other Features................................................................... 30

Installation/Troubleshooting

1 Before Using

1.1 IMPORTANT SAFETY INSTRUCTIONS

When using this unit, basic safety precautions should always be followed to reduce

the risk of fire, electric shock, or personal injury.

1. Read and understand all instructions.

2. Keep these instructions.

3. Heed all warnings.

4. Follow all instructions.

5. After taking away the dust on the lens, wipe the lens with a cotton bud.

6. Do not install near any heat sources such as radiators, heat registers, stoves,

or other devices (including amplifiers) that produce heat.

7. Protect the AC adaptor cord from being walked on or pinched particularly at

plugs, convenience receptacles, and the point where they exit from the unit.

8. When you operate the camera, the power outlet should be near the camera

and easily accessible.

9. Do not touch the unit or the AC adaptor during lightning storms.

10. Unplug the unit when unused for long periods of time.

11. Refer all servicing to qualified service personnel. Servicing is required when

the unit has been damaged in any way, such as the AC adaptor cord or plug is

damaged, the unit does not operate normally, or has been dropped.

12. The camera is intended for indoor use only. Prolonged exposure to direct

sunlight or halogen light may damage CMOS sensor.

SAVE THESE INSTRUCTIONS

Network Camera Memo

Serial Number

(Found on the bottom side of the main unit)

MAC Address

(Found on the bottom side of the main unit)

Name and address of dealer

Date of purchase

For your future reference

Attach your purchase receipt here.

Installation/Troubleshooting

5[For assistance, please call: 1-800-272-7033]

1.1.1 FCC and Other Information

This equipment has been tested and found to comply with the limits for a Class B

digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to

provide reasonable protection against harmful interference in a residential

installation. This equipment generates, uses and can radiate radio frequency

energy and, if not installed and used in accordance with the instructions, may

cause harmful interference to radio communications. However, there is no

guarantee that interference will not occur in a particular installation. If this

equipment does cause harmful interference to radio or television reception, which

can be determined by turning the equipment off and on, the user is encouraged to

try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which

the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Some wireless Cameras operate at frequencies that may cause interference to

nearby TVs and VCRs. To minimize or prevent such interference, the base of the

wireless Camera should not be placed near or on top of a TV or VCR. If

interference is experienced, move the wireless Camera further away from the TV

or VCR. This will often reduce or eliminate interference. Operating near 2.4 GHz

electrical appliances may cause interference. Move away from the electrical

appliances.

Environment:

Do not install the camera where the temperature is less than 5 °C (+41 °F) or

greater than +40 °C (+104 °F). Allow 10 cm (4 inches) clearance around the unit

for proper ventilation. Avoid excessive smoke, dust, mechanical vibration, shock,

or direct sunlight.

Routine care:

Wipe the unit with a soft cloth. Do not use benzine, thinner, or any abrasive powder.

When you leave the unit unused for a long period of time, unplug the AC adaptor

from the outlet.

If you have any problems:

Consult an authorized Panasonic Factory Service Center.

Installation/Troubleshooting

Caution

• To comply with FCC RF exposure requirements in uncontrolled environment:

• This equipment must be installed and operated in accordance with

provided instructions and a minimum 20 cm (8 inches) spacing must be

provided between antenna and all person's body (excluding extremities of

hands, wrist and feet) during wireless modes of operation.

• This transmitter must not be co-located or operated in conjunction with

any other antenna or transmitter.

•Medical

Consult the manufacturer of any personal medical devices, such as

pacemakers, to determine if they are adequately shielded from external RF

(radio frequency) energy. (The unit operates in the frequency range of 2.412

GHz to 2.462 GHz, and the power output level is 0.1 watts.) Do not use the unit

in health care facilities if any regulations posted in the area instruct you not to

do so. Hospitals or health care facilities may be using equipment that could be

sensitive to external RF (radio frequency) energy.

• Any changes or modifications not expressly approved by the party responsible

for compliance could void the user's authority to operate this device.

1.1.2 User Name and Password Protection

The use of a unique User Name and secret Password is an important tool that

will help limit unauthorized individuals from accessing the camera. If you

choose to disable this tool, and choose not to limit access by use of a User

Name and Password, this may result in access to the camera by

unauthorized individuals. (see page 46 of the Operating Instructions in the

Setup CD-ROM)

No responsibility will be taken by our company with respect to consequences

resulting from the use, damage or both of the camera.

Installation/Troubleshooting

7[For assistance, please call: 1-800-272-7033]

1.2 Camera Feature Locations

1.2.1 Front View

Privacy Button

To temporarily deactivate the camera, press the privacy button. Once pressed, the

button changes from green to red. The video will be temporarily turned off, camera

features become unresponsive and the viewed image turns to a gray screen. To

return to normal operation, press the privacy button again. It should turn green

within a few seconds. To restore video, click [Refresh] on the web browser. Privacy

mode can also be controlled from mobile phones or PCs (see page 25 or page 77

of the Operating Instructions in the Setup CD-ROM).

Indicator Display

Antenna

Pan/Tilt Part

Do not apply pressure to the pan/tilt portion of the

camera. Any forced movement can damage the internal

mechanism.

Indicator/Privacy Button

Pyroelectric Infrared Sensor (see Getting Started)

Power

Normal Operation*1

*1The indicator turns orange if the camera is not connected to the LAN.

*2The indicator blinks orange if the camera is not connected to the LAN.

Updating Firmware

Getting IP address*2

Got IP address

Setting

Finished setting

Not on the LAN Orange Orange blinking

Orange blinking

(The camera restarts about 1 minute later.)

Pressing FACTORY

DEFAULT RESET button

Orange blinking Turning off

UPnP Failure*3Orange blinking (About a 2-second interval)

On the LAN

Using

DHCP

Automatic

Setup

In Privacy Mode Red

Internal Failure Red blinking

Orange Green

Green

Orange and green blinking

Green blinking

*3When the sensor is active, the interval between blinks may increase.

Orange blinking

Installation/Troubleshooting

1.2.2 Bottom View

1.2.3 Rear View

Note

If the ceiling is made of wood, the camera can be installed on the ceiling. See

Panasonic Network Camera support website at http://panasonic.co.jp/pcc/

products/en/netwkcam/ for details.

Ethernet®

(LAN) port

Serial number

(S/N)

The MAC

address

DC IN jack

Tripod Mounting

Hole

Used when installing

the camera on a

tripod.

FACTORY DEFAULT

RESET Button

Resets settings to

default (see page 89

of the Operating

Instructions on the

Setup CD-ROM).

Switch

(Wireless or Wired)

Stand Mounting Hole

Used when installing the camera onto a

wooden wall with a stand.

Used when installing

the camera onto

a wooden wall.

Installation/Troubleshooting

9[For assistance, please call: 1-800-272-7033]

1.3 Viewnetcam.com Service

Viewnetcam.com is our unique service using dynamic DNS to view the image from

Panasonic Network Cameras. Since most ISPs switches a global IP address

regularly (a dynamic global IP address) instead of using a static one, the camera

cannot be accessed with the previous assigned IP address. In this case, one of the

following services is required to access the camera from the Internet.

• Domain Name Service such as Viewnetcam.com

The camera can be accessed with a static domain name (e.g.

camera.viewnetcam.com), even if your ISP offers a dynamic global IP address.

• Static IP Address Service offered by your ISP

The camera can be accessed with a static global IP address.

How the Viewnetcam.com service works

1. Your ISP assigns a global IP address dynamically to a router or a camera. The

IP address changes regularly. If you view the camera from the Internet, the

global IP address is required.

2. If you register with the Viewnetcam.com service, a unique domain name is

assigned to the camera. The camera automatically send your global IP

address to the Viewnetcam.com server, and the Viewnetcam.com server

manages Internet access comparing your registered domain name with a

global IP address.

3. The Viewnetcam.com server looks up the global IP address that matches to

your domain name, and automatically finds your camera.

4. You can access the camera with your domain name without considering the

dynamic global IP address.

Notes

• Ask your ISP about what type of IP address you are using.

• Some ISPs assign you a private IP address. In this case, you cannot use the

Viewnetcam.com service. Ask you ISP about what type of IP address you are

using.

Viewnetcam.com Server

Internet

Automatically registering

"camera.viewnetcam.com"

and the IP address.

ISP

From offices or

business trip Remote

shop

Automatically obtaining the

current IP address from

"camera.viewnetcam.com".

IP address changes.1.

Accessing the camera with the current IP address.4.

Installation/Troubleshooting

• If the camera is using a port number other than 80, the port number must be

specified at the end of the Viewnetcam URL. For example:

Using port 80: http://(Cameraname).viewnetcam.com

Using any other port: http://(Cameraname).viewnetcam.com:Port Number

1.4 Connecting the Camera to a Router

Supporting UPnP

To allow access from the Internet with a router supporting UPnP, follow the

procedures shown in the Getting Started.

Notes

• In some routers, the UPnP feature is disabled by default. Enable your

router's UPnP feature following the router manual before you set up the

camera. See the PanasonicNetwork Camera support website at http://

panasonic.co.jp/pcc/products/en/netwkcam/ for details.

• If the maximum idle time is set in PPPoE or PPTP connection with your

ISP, disable it on the router. See the router manual for details.

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