Panasonic BL-C1 Operating instructions

Troubleshooting

Network Camera

Model No. BL-C1

Indoor Use Only

Table of Contents

Troubleshooting................................................................... 3

Indicator Display Troubleshooting ............................................................. 3

Camera Setup Troubleshooting................................................................. 5

Camera Image/Page Display Troubleshooting .......................................... 7

Operation Bar Troubleshooting................................................................ 13

Image Buffer/Transfer Troubleshooting.................................................... 13

Miscellaneous Troubleshooting ............................................................... 15

Troubleshooting

Trademarks

• Microsoft, Windows and ActiveX are either registered trademarks or

trademarks of Microsoft Corporation in the United States and/or other

countries.

• All other trademarks identified herein are the property of their respective

owners.

Abbreviations

• UPnP is the abbreviation for "Universal Plug and Play".

• "Network Camera" is called "Camera" in this manual.

• "Setup CD-ROM" is called "CD-ROM" in this manual.

Troubleshooting

The Panasonic Network Camera support website "http://panasonic.co.jp/pcc/

products/en/netwkcam/" includes various technical information in addition to the

contents in this troubleshooting section. Access the website if this troubleshooting

does not solve your problem.

Indicator Display Troubleshooting

Problem Cause and Remedy

The indicator

lights or blinks

orange.

•The Ethernet cable is not connected properly.

Connect the Ethernet cable properly.

•The PC, the Ethernet hub or router is not working.

Confirm that PC, Ethernet hub and router are working.

The indicator

continues

blinking orange.

•The camera is turned off when updating firmware.

If you access the camera using a web browser, the Update

Firmware page will be displayed. Update the firmware

following the procedure (see page 101 of the Operating

Instructions on the CD-ROM). If you fail to update the

firmware, see page 15.

The indicator

continues

blinking orange

(2-second

interval).

•The router on your network is turned off.

Turn the router on, and wait until the ADSL line is connected.

•An error has occurred in UPnPTM port forwarding.

Set up the camera again in [Automatic Setup] using the

Setup Program following the instructions in Getting Started.

The indicator

continues

blinking green.

•Automatic setup is not complete.

Complete the setup following the instructions in Getting

Started.

•The camera did not receive an IP address from the DHCP

server.

When setting [Automatic Setup] or [DHCP Setup], the

camera may not be assigned an IP address due to network

failures. Ask your ISP or network administrator for more

information.

Troubleshooting

The indicator

does not light

up.

•The indicator display is disabled.

Check if the indicator control is disabled (see page 97 of the

Operating Instructions on the CD-ROM).

•Confirm that the standard AC adaptor (Order No. PQLV206CEY

[for use in countries/areas other than the United Kingdom],

PQLV206EY [for use in the United Kingdom]) is being used.

The indicator

continues

blinking red.

•The camera may be malfunctioning.

If you cannot access the camera, the camera may be

malfunctioning. Call the authorized service center.

Problem Cause and Remedy

Troubleshooting

Camera Setup Troubleshooting

Note

If you are experiencing any problems, it is recommended that you

temporarily disable all firewall, pop-up killer, and virus detection

software. Once the problem is identified and corrected, you can restart

the Setup Program.

Problem Cause and Remedy

DynamicDNS

registration fails.

•The router-connected PC has failed to access the Internet.

Refer to the router's manual and try to connect to the

Internet through your PC. Once Internet connection has

been confirmed, you can register to DynamicDNS.

The e-mail that

includes the link

to the

viewnetcam.com

service website is

not sent.

•Your registered E-mail address is incorrect.

Viewnetcam.com website at

http://www.viewnetcam.com.

Setup Program

does not list any

cameras.

•Your firewall or antivirus software is blocking the connection.

To avoid any possible problems, temporarily disable any

firewall or antivirus software, and set up the camera again.

If you cannot disable your firewall or antivirus software, you

can set up the camera using the MAC address (see page

124 of the Operating Instructions on the CD-ROM).

•The camera is connected over a different network.

Set up the camera from a PC connected to the same router

as the camera.

•Confirm that an IP address is assigned to your PC.

If an IP address is not assigned to your PC, assign one (see

page 119 of the Operating Instructions on the CD-ROM).

Troubleshooting

Setup Program

fails to complete

successfully.

•More than 20 minutes have passed since the camera was

turned on.

Disconnect the AC adaptor from the power outlet, and

reconnect it again. Set up the camera again.

•Network problems may have occurred during setup.

Confirm that your network is working. Disconnect the AC

adaptor from the power outlet, and reconnect it again. Then

set up the camera again.

•Administrator settings are displayed, and setup is incomplete.

After executing factory default by pressing the FACTORY

DEFAULT RESET button on the side of the camera, set up

the camera again.

•Multiple camera IP addresses are overlapping.

If you are installing multiple cameras, turn the cameras on

one by one.

UPnPTM port

forwarding setup

fails.

•UPnPTM is disabled on the router.

Enable UPnPTM on the router following the router manual.

•The camera was turned on before the router was turned on.

Turn the router on first, and then turn the camera on.

•The default gateway is not set, or the settings are wrong.

Set the default gateway correctly (see page 36 of the

Operating Instructions on the CD-ROM).

•The router does not support UPnPTM.

Enable port forwarding on your router following the router

manual.

The camera IP

address and port

number have

been forgotten.

•Clicking [Camera Setup] on the Setup Program displays the

camera list. The camera list shows the MAC address labeled

on the rear side. The camera IP address and port number are

shown next to the MAC address.

The password

has been

forgotten.

•Press the FACTORY DEFAULT RESET button to reset the

camera to default. Set up the camera again.

Problem Cause and Remedy

Troubleshooting

Camera Image/Page Display Troubleshooting

An error message

is displayed on

the camera status

by the Setup

Program.

•An error on the Setup Program caused the error message.

Disconnect the AC adaptor from the power outlet, and

reconnect it again.

Problem Cause and Remedy

The camera

cannot be

accessed.

•The camera IP address has changed.

Enter the correct IP address in the address bar of the web

browser.

•When accessing from the Internet, the default gateway or the

DNS server address is not set in network settings, or is not set

correctly.

Set the correct default gateway and DNS server address.

Especially, when the DynamicDNS service is used, the IP

address must be set correctly (see page 36 of the Operating

Instructions on the CD-ROM).

•The connection type is wrong (see page 39 of the Operating

Instructions on the CD-ROM).

If the camera does not connect to the network using the [Auto

Negotiation] setting, set up the camera and the router

referring to the following table.

Problem Cause and Remedy

Auto Negotiation

Network Camera

Router or hub

Auto

Negotiation

100Base-TX 10Base-TX

Full

Duplex Half

Duplex Full

Duplex Half

Duplex

100Base-

10Base-T

Full Duplex

Half Duplex

Full Duplex

Half Duplex

—

——

Troubleshooting

The camera

cannot be

accessed on the

LAN.

•The connected router does not have a loopback feature.

Access the camera with a local network IP address.

•The wrong IP address class is assigned to the camera.

If you access the camera on the LAN, the PC IP address and

the camera IP address must be set in the same class. Set the

camera IP address same as the class of the PC IP address

(see page 119 of the Operating Instructions on the CD-

ROM).

•The web browser is accessing a proxy server.

Set the web browser to access the Internet directly (see page

127 of the Operating Instructions on the CD-ROM).

•The camera was accessed on the same LAN by entering the

registered URL (or the router's global IP address) when using a

DynamicDNS service.

To access a camera on the same LAN, use the address for

its local network address.

The camera can

be accessed on

the LAN, but

cannot be

accessed from

the Internet.

•The default gateway address may be wrong.

Set the correct default gateway address (see page 36 of the

Operating Instructions on the CD-ROM).

•UPnPTM is disabled on the router.

Enable UPnPTM on the router following the router manual.

•Port forwarding is not enabled on the router (see page 42 of the

Operating Instructions on the CD-ROM).

Enable port forwarding following the router manual.

•Firewalls such as packet filtering on the router are blocking

camera access.

Set the router to allow access to the camera following the

router manual.

•You are accessing the camera using a local IP address.

Access the camera with the global IP address of the router

and port number of the camera.

Problem Cause and Remedy

Troubleshooting

Authentication

windows are

consequently

displayed.

•The user name and password for the administrator have been

changed. Or the user name and password for the general users

have been changed.

Close the web browser, and access the camera again.

Only half of the

image is

displayed.

•You are using Internet Explorer 4.xx or lower.

Upgrade Internet Explorer to version 6.0 or greater.

The camera

image is not

displayed, or not

displayed

properly.

•ActiveX®Controls are not installed in Internet Explorer.

ActiveX Controls should be installed to display video (Motion

JPEG). For the ActiveX Controls installation method, see

page 20 of the Operating Instructions on the CD-ROM when

using Microsoft®Windows®XP Service Pack 2, or see page

19 of the Operating Instructions on the CD-ROM when using

other operating systems.

•The network is congested.

Pages may not be displayed immediately. Wait for a moment.

•The web browser is accessing a proxy server.

Set the web browser to access the Internet directly (see page

127 of the Operating Instructions on the CD-ROM).

Camera images

are not

displayed on the

Multi page.

•The images may not be displayed if private IP addresses and

global IP addresses (or domain names) are mixed on the Multi-

Camera page.

To view the images within the LAN, set the Multi-Camera

page using private IP addresses. To view the images from

the WAN side, set the Multi-Camera page using global IP

addresses (or domain names) (see page 93 of the Operating

Instructions on the CD-ROM).

The error

message

"ERROR CODE

(4/12002)" is

displayed, and

the image is not

displayed.

•A wrong IP address or domain name may be set on the Multi-

Camera page.

Set the correct IP address or domain name.

•If the correct IP address or domain name was already set, the

network connection may be timed out.

Access the network when it is less busy, or close other

software that is connected to the network.

Problem Cause and Remedy

Troubleshooting

The Top page or

image is not

displayed on the

mobile phone.

•Only the IP address and port number are entered.

Enter "/mobile" after entering "IP Address:Port Number".

•A 320 × 240 resolution image is not displayed.

Mobile phones do not support 320 × 240 resolution images.

•The file size of the image is exceeding the capacity of the mobile

phone.

View the image at 160 × 120 resolution.

•The mobile phone supports to only XHTML.

Enter "/mobileX" by following an IP address and port number.

A gray screen is

displayed.

•There are currently more than 20 different users trying to access

the video (Motion JPEG).

Reduce the number of users accessing the camera to below

20, or change the video to still images.

•Operation time has been specified.

A gray screen is displayed outside the operation time. This is

normal.

Video suddenly

changes to still

images.

•The video (Motion JPEG) display period is set on the Image

Display page.

To view video continuously, set [Unlimited] for the limit

continuous Motion JPEG (see page 90 of the Operating

Instructions on the CD-ROM).

The image is out

of focus.

•The lens has dust, dirt, fingerprints or moisture on it.

Clean the lens with a cotton bud (see page 118 of the

Operating Instructions on the CD-ROM).

•The object is too close to the camera.

The camera cannot focus at short distances (less than 0.3

m). Locate the object more than 0.3 m away from the

camera.

Problem Cause and Remedy

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