Panasonic BL-C10 User manual

How to Use This Documentation

The camera includes the following 4 manual types.

•Installation/Troubleshooting (This manual)

This manual has important information you will need to understand before

installing the camera and troubleshooting tips.

•Getting Started

Getting Started provides explanations for the initial configuration and

accessories included with the camera. The Getting Started helps you to easily

configure the camera. The Setup CD-ROM provides Getting Started in the

following languages: English, French, German, Italian, Spanish, Russian and

Chinese.

•Operating Instructions (Included on the Setup CD-ROM)

Operating Instructions explains about operations, settings, features and the

cleaning method when using the camera.

•IMPORTANT SAFETY INSTRUCTIONS (Included on the Setup CD-ROM)

Basic safety precautions are described to use the camera.

Please read this manual before using and save this manual for future

reference.

Installation/Troubleshooting

Model No. BL-C10

Network Camera

Installation/Troubleshooting

Abbreviations

• UPnP is the abbreviation for Universal Plug and Play.

• "Network Camera" is called "Camera" in this Installation/Troubleshooting.

Trademarks

• Ethernet is either a registered trademark or a trademark of Xerox Corporation

in the United States and/or other countries.

• Microsoft, Windows and ActiveX are either registered trademarks or

trademarks of Microsoft Corporation in the United States and/or other

countries.

• Screen shots reprinted with permission from Microsoft Corporation.

• All other trademarks identified herein are the property of their respective

owners.

Installation/Troubleshooting

Table of Contents

1 Before Using..................................................................4

1.1 IMPORTANT SAFETY INSTRUCTIONS........................................4

1.1.1 User Name and Password Protection........................................................ 6

1.1.2 Video Recording Notice............................................................................. 6

1.2 Camera Feature Locations.............................................................7

1.2.1 Front View.................................................................................................. 7

1.2.2 Bottom View .............................................................................................. 8

1.2.3 Rear View.................................................................................................. 9

1.3 Viewnetcam.com Service.............................................................10

1.4 Connecting the Camera to a Router Supporting UPnP™............11

1.5 Connecting the Camera to a Router Not Supporting UPnP™.....12

1.6 Setting Up the Camera Using the MAC Address on the Setup

Program .......................................................................................13

2 Troubleshooting ..........................................................16

2.1 About Indicator Display................................................................16

2.2 About Camera Setup....................................................................17

2.3 About Camera Image and Page Display......................................20

2.4 About Privacy Mode.....................................................................25

2.5 About Pyroelectric Infrared Sensor..............................................26

2.6 About Operation Bar ....................................................................28

2.7 About Image Buffer/Transfer ........................................................29

2.8 About Other Features...................................................................30

Installation/Troubleshooting

1 Before Using

1.1 IMPORTANT SAFETY INSTRUCTIONS

When using this unit, basic safety precautions should always be followed to reduce

the risk of fire, electric shock, or personal injury.

1. Read and understand all instructions.

2. Keep these instructions.

3. Heed all warnings.

4. Follow all instructions.

5. After taking away the dust on the lens, wipe the lens with a cotton bud.

6. Do not install near any heat sources such as radiators, heat registers, stoves,

or other devices (including amplifiers) that produce heat.

7. Protect the power cord and AC cord from being walked on or pinched

particularly at plugs, convenience receptacles, and the point where they exit

from the unit.

8. The AC cord is used as the main disconnect device, ensure that the socket-

outlet is located/installed near the equipment and is easily accessible.

9. Do not touch the unit or the power cord and AC cord during lightning storms.

10.Unplug the unit when unused for long periods of time.

11.Refer all servicing to qualified service personnel. Servicing is required when

the unit has been damaged in any way, such as the power cord, AC cord or

plug is damaged, the unit does not operate normally, or has been dropped.

12.The camera is intended for indoor use only. Prolonged exposure to direct

sunlight or halogen light may damage CMOS sensor.

SAVE THESE INSTRUCTIONS

Installation/Troubleshooting

Network Camera Memo

Serial Number

(Found on the rear side of the main unit) MAC Address

(Found beside the Ethernet port of the main unit)

Name and address of dealer

Date of purchase

For your future reference

Attach your purchase receipt here.

Installation/Troubleshooting

1.1.1 User Name and Password Protection

The use of a unique User Name and secret Password is animportant tool that

will help limit unauthorized individuals from accessing the camera. If you

choose to disable this tool, and choose not to limit access by use of a User

Name and Password, this may result in access to the camera by

unauthorized individuals. (see page 42 of the Operating Instructions in the

Setup CD-ROM)

1.1.2 Video Recording Notice

PLEASE NOTE that under certain circumstances, video recording may be

PROHIBITED by law. This device should be used only in compliance with all

applicable federal, state and local statutes.

Installation/Troubleshooting

1.2 Camera Feature Locations

1.2.1 Front View

Privacy Button

To temporarily deactivate the camera, press the privacy button. Once pressed, the

button changes from green to red. The video will be temporarily turned off, camera

features become unresponsive and the viewed image turns to a gray screen. To

return to normal operation, press the privacy button again. It should turn green

within a few seconds. To restore video, click [Refresh] on the web browser. Privacy

mode can also be controlled from mobile phones or PCs (see page 25 or page 73

of the Operating Instructions in the Setup CD-ROM).

Indicator Display

Pan/Tilt Part

Do not apply pressure to the pan/tilt portion of the

camera. Any forced movement can damage the internal

mechanism.

Indicator/Privacy Button

Pyroelectric Infrared Sensor (see Getting Started)

Power

on Normal Operation*1

*1The indicator turns orange if the camera is not connected to the LAN.

*2The indicator blinks orange if the camera is not connected to the LAN.

Updating Firmware

Getting IP address*2

Got IP address

Setting

Finished setting

Not on the LAN Orange Orange blinking

Orange blinking

(The camera restarts about 1 minute later.)

Pressing FACTORY

DEFAULT RESET button

Orange blinking Turning off

UPnPTM Failure*3Orange blinking (About a 2-second interval)

On the LAN

Using

DHCP

Automatic

Setup

In Privacy Mode Red

Internal Failure Red blinking

Orange Green

Green

Orange and green blinking

Green blinking

*3When the sensor is active, the interval between blinks may increase.

Orange blinking

Installation/Troubleshooting

1.2.2 Bottom View

How to Remove the Cable Cover

Push the cable cover to the left, let go of the tab from the unit, and pull it.

Ethernet®

(LAN) port

DC IN jack

Tripod Mounting Hole

Used when installing the

camera on a tripod.

FACTORY DEFAULT

RESET Button

Resets settings to default

(see page 84 of the

Operating Instructions in

the Setup CD-ROM).

Cable Cover

After the Ethernet cable

and AC adaptor are

connected, fit the cable

cover to the camera.

1. Push the cable cover to the left, and

let go of the tab from the unit. 2. Pull.

Installation/Troubleshooting

1.2.3 Rear View

Note

If the ceiling is made of wood, the camera can be installed on the ceiling. See

Panasonic Network Camera support website at http://panasonic.co.jp/pcc/

products/en/netwkcam/ for details.

Stand Mounting Hole

Used when installing the camera onto a

wooden wall with a stand.

MAC

S/N

Used when installing

the camera onto

a wooden wall.

Serial number (S/N) is

indicated on the label.

The MAC address is

indicated on the label.

Installation/Troubleshooting

1.3 Viewnetcam.com Service

Viewnetcam.comis our unique service using dynamic DNS to view the image from

Panasonic Network Cameras. Since most ISPs switches a global IP address

regularly (a dynamic global IP address) instead of using a static one, the camera

cannot be accessed with the previous assigned IP address. In this case, one of the

following services is required to access the camera from the Internet.

• Domain Name Service such as Viewnetcam.com

The camera can be accessed with a static domain name (e.g.

camera.viewnetcam.com), evenif your ISP offersa dynamicglobal IPaddress.

• Static IP Address Service offered by your ISP

The camera can be accessed with a static global IP address.

How the Viewnetcam.com service works

1. Your ISP assigns a global IP address dynamically to a router or a camera. The

IP address changes regularly. If you view the camera from the Internet, the

global IP address is required.

2. If you register with the Viewnetcam.com service, a unique domain name is

assigned to the camera. The camera automatically send your global IP

address to the Viewnetcam.com server, and the Viewnetcam.com server

manages Internet access comparing your registered domain name with a

global IP address.

3. The Viewnetcam.com server looks up the global IP address that matches to

your domain name, and automatically finds your camera.

4. You can access the camera with your domain name without considering the

dynamic global IP address.

Notes

• Ask your ISP about what type of IP address you are using.

• Some ISPs assign you a private IP address. In this case, you cannot use the

Viewnetcam.com service. Ask you ISP about what type of IP address you are

using.

Viewnetcam.com Server

Internet

Automatically registering

"camera.viewnetcam.com"

and the IP address.

ISP

From offices or

business trip Remote

shop

Automatically obtaining the

current IP address from

"camera.viewnetcam.com".

IP address changes.1.

Accessing the camera with the current IP address.4.

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