Panasonic BL-C1A - Network Camera Operating instructions

Troubleshooting

Network Camera

Model No. BL-C1A

BL-C20A

Wired Type

Indoor Use Only

Wireless/Wired Type

BL-C1A

BL-C20A

Table of Contents

Troubleshooting................................................................... 3

Indicator Display Troubleshooting ............................................................. 3

Camera Setup Troubleshooting................................................................. 5

[For BL-C20A] Wireless Communication Troubleshooting....................... 7

Camera Image/Page Display Troubleshooting .......................................... 9

Operation Bar Troubleshooting................................................................ 15

Image Buffer/Transfer Troubleshooting.................................................... 15

Miscellaneous Troubleshooting ............................................................... 17

Troubleshooting

This manual is for both BL-C1A (Wired Type) and BL-C20A (Wireless/Wired

Type). Available features and operations are different in part depending on

the model. Read this manual carefully and use the Network Camera properly.

(The model no. is indicated on the upper left of the front of the main unit.)

Trademarks

• Microsoft, Windows and ActiveX are either registered trademarks or

trademarks of Microsoft Corporation in the United States and/or other

countries.

• All other trademarks identified herein are the property of their respective

owners.

Abbreviations

• UPnP is the abbreviation for "Universal Plug and Play".

• "Network Camera" is called "Camera" in this manual.

• "Setup CD-ROM" is called "CD-ROM" in this manual.

Troubleshooting

[For assistance, please call: 1-800-272-7033] 3

Troubleshooting

The Panasonic Network Camera support website "http://panasonic.net/pcc/

support/netwkcam/" includes various technical information in addition to the contents

in this troubleshooting section. Access the website if this troubleshooting does not

solve your problem.

Indicator Display Troubleshooting

Problem Cause and Remedy

The indicator

lights or blinks

orange.

•The Ethernet cable is not connected properly.

Connect the Ethernet cable properly.

•The PC, the Ethernet hub or router is not working.

Confirm that PC, Ethernet hub and router are working.

•[For BL-C20A] The switch on the side of the camera is set to

WIRELESS when trying to connect in wired mode, or to WIRED

when trying to connect in wireless mode.

Set the switch to the corresponding mode.

•[For BL-C20A] The wireless settings do not match those of the

router.

Set the same SSID, Communication mode and WEP as

those of the router.

The indicator

continues

blinking orange.

•The camera is turned off when updating firmware.

If you access the camera using a web browser, the Update

Firmware page will be displayed. Update the firmware

following the procedure (see page 101 of the Operating

Instructions on the CD-ROM). If you fail to update the

firmware, see page 17.

The indicator

continues

blinking orange

(2-second

interval).

•The router on your network is turned off.

Turn the router on, and wait until the ADSL line is connected.

•An error has occurred in UPnPTM port forwarding.

Set up the camera again in [Automatic Setup] using the

Setup Program following the instructions in Getting Started.

Troubleshooting

The indicator

continues

blinking green.

•Automatic setup is not complete.

Complete the setup following the instructions in Getting

Started.

•The camera did not receive an IP address from the DHCP

server.

When setting [Automatic Setup] or [DHCP Setup], the

camera may not be assigned an IP address due to network

failures. Ask your ISP or network administrator for more

information.

The indicator

does not light

up.

•The indicator display is disabled.

Check if the indicator control is disabled (see page 96 of the

Operating Instructions on the CD-ROM).

•Confirm that the standard AC adaptor (Order No. PQLV206Y) is

being used.

The indicator

continues

blinking red.

•The camera may be malfunctioning.

If you cannot access the camera, the camera may be

malfunctioning. Call our customer call center.

[For BL-C20A]

The indicator

continues

blinking orange

during wireless

communication.

•Signal strength is weak.

Change the location of the camera or remove any obstacle

around the camera.

•Only the MAC addresses for the camera's wireless module are

set.

To enable the MAC address filtering feature on the wireless

router, enter both the MAC addresses for the camera itself

and the camera's wireless module.

Problem Cause and Remedy

Troubleshooting

[For assistance, please call: 1-800-272-7033] 5

Camera Setup Troubleshooting

Note

If you are experiencing any problems, it is recommended that you

temporarily disable all firewall, pop-up killer, and virus detection

software. Once the problem is identified and corrected, you can restart

the Setup Program.

Problem Cause and Remedy

DynamicDNS

registration fails.

•The router-connected PC has failed to access the Internet.

Refer to the router's manual and try to connect to the

Internet through your PC. Once Internet connection has

been confirmed, you can register to DynamicDNS.

The e-mail that

includes the link

to the

viewnetcam.com

service website is

not sent.

•Your registered E-mail address is incorrect.

Viewnetcam.com website at

http://www.viewnetcam.com.

Setup Program

does not list any

cameras.

•Your firewall or antivirus software is blocking the connection.

To avoid any possible problems, temporarily disable any

firewall or antivirus software, and set up the camera again.

If you cannot disable your firewall or antivirus software, you

can set up the camera using the MAC address (see page

125 of the Operating Instructions on the CD-ROM).

•The camera is connected over a different network.

Set up the camera from a PC connected to the same router

as the camera.

•Confirm that an IP address is assigned to your PC.

If an IP address is not assigned to your PC, assign one (see

page 120 of the Operating Instructions on the CD-ROM).

Troubleshooting

Setup Program

fails to complete

successfully.

•More than 20 minutes have passed since the camera was

turned on.

Disconnect the AC adaptor from the outlet, and reconnect

it again. Set up the camera again.

•Network problems may have occurred during setup.

Confirm that your network is working. Disconnect the AC

adaptor from the outlet, and reconnect it again. Then set up

the camera again.

•Administrator settings are displayed, and setup is incomplete.

After executing factory default by pressing the FACTORY

DEFAULT RESET button on the side of the camera, set up

the camera again.

•Multiple camera IP addresses are overlapping.

If you are installing multiple cameras, turn the cameras on

one by one.

UPnPTM port

forwarding setup

fails.

•UPnPTM is disabled on the router.

Enable UPnPTM on the router following the router manual.

•The camera was turned on before the router was turned on.

Turn the router on first, and then turn the camera on.

•The default gateway is not set, or the settings are wrong.

Set the default gateway correctly (see page 31 of the

Operating Instructions on the CD-ROM).

•The router does not support UPnPTM.

Enable port forwarding on your router following the router

manual.

The camera IP

address and port

number have

been forgotten.

•Clicking [Camera Setup] on the Setup Program displays the

camera list. The camera list shows the MAC address labeled

on the rear side. The camera IP address and port number are

shown next to the MAC address.

The password

has been

forgotten.

•Press the FACTORY DEFAULT RESET button to reset the

camera to default. Set up the camera again.

Problem Cause and Remedy

Troubleshooting

[For assistance, please call: 1-800-272-7033] 7

[For BL-C20A] Wireless Communication

Troubleshooting

An error message

is displayed on

the camera status

by the Setup

Program.

•An error on the Setup Program caused the error message.

Disconnect the AC adaptor from the outlet, and reconnect

it again.

Problem Cause and Remedy

Wireless

communication

does not work.

•Signal strength is weak.

Change the location of the camera or remove any obstacles

around the camera.

•The SSID and Encryption settings of the camera are different

from those of the wireless router.

SSID and Encryption settings must be identical for both the

camera and wireless router.

•Wireless communication can be disconnected depending on the

environment.

Click [Refresh] on the web browser tool bar.

Wireless

communication

is unstable.

•The communication channnel is the same as another wireless

network.

Wireless communication may be improved by changing the

channel of the router.

•Another nearby wireless device may be causing interference or

the distance between the wireless camera and your wireless

network may be too great.

Temporarily disable other wireless devices to identify the

source of the interference.

Try repositioning the camera or moving it closer to your

wireless router.

Problem Cause and Remedy

Troubleshooting

Though the

camera is set to

wired

connection, the

router's wireless

indicator is on or

blinking.

•The camera emits electrical waves about 5 minutes after the

power has been on, when set to wired connection.

Electrical waves will stop after about 5 minutes. Please wait.

The camera

cannot

communicate

with the wireless

terminal.

•Radio waves may not be reaching the wireless terminal or

camera due to the distance between them, or the existence of

obstacles such as a concrete wall.

Adjust the position of the wireless terminal or camera.

Problem Cause and Remedy

Troubleshooting

[For assistance, please call: 1-800-272-7033] 9

Camera Image/Page Display Troubleshooting

Problem Cause and Remedy

The camera

cannot be

accessed.

•The camera IP address has changed.

Enter the correct IP address in the address bar of the web

browser.

•When accessing from the Internet, the default gateway or the

DNS server address is not set in network settings, or is not set

correctly.

Set the correct default gateway and DNS server address.

Especially, when the DynamicDNS service is used, the IP

address must be set correctly (see page 31 of the Operating

Instructions on the CD-ROM).

•The connection type is wrong (see page 35 of the Operating

Instructions on the CD-ROM).

If the camera does not connect to the network using the [Auto

Negotiation] setting, set up the camera and the router

referring to the following table.

Auto Negotiation

Network Camera

Router or hub

Auto

Negotiation

100Base-TX 10Base-TX

Full

Duplex Half

Duplex Full

Duplex Half

Duplex

100Base-

10Base-T

Full Duplex

Half Duplex

Full Duplex

Half Duplex

—

——

Troubleshooting

The camera

cannot be

accessed on the

LAN.

•The connected router does not have a loopback feature.

Access the camera with a local network IP address.

•The wrong IP address class is assigned to the camera.

If you access the camera on the LAN, the PC IP address and

the camera IP address must be set in the same class. Set the

camera IP address same as the class of the PC IP address

(see page 120 of the Operating Instructions on the CD-

ROM).

•The web browser is accessing a proxy server.

Set the web browser not to access the proxy server (see

page 128 of the Operating Instructions on the CD-ROM).

•The camera was accessed on the same LAN by entering the

registered URL (or the router's global IP address) when using a

DynamicDNS service.

To access a camera on the same LAN, use the address for

its local network address.

The camera can

be accessed on

the LAN, but the

camera cannot

be accessed

from the

Internet.

•The default gateway address may be wrong.

Set the correct default gateway address (see page 31 of the

Operating Instructions on the CD-ROM).

•UPnPTM is disabled on the router.

Enable UPnPTM on the router following the router manual.

•Port forwarding is not enabled on the router (see page 41 of the

Operating Instructions on the CD-ROM).

Enable port forwarding following the router manual.

•Firewalls such as packet filtering on the router are blocking

camera access.

Set the router to allow access to the camera following the

router manual.

•You are accessing the camera using a local IP address.

Access the camera with the global IP address of the router

and port number of the camera.

Problem Cause and Remedy

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