Oticon RemoteCare User manual

Getting started with

Oticon RemoteCare

To use this app, the following items are needed:

•Oticon More™, Opn S™, Opn™, Xceed, or Opn Play™ hearing aids paired to your device.

•A stable Internet connection with a recommended minimum speed of 1/1 Mbit/s (check with provider).

•An email account.

•A compatible Apple® or Android™ phone or tablet (see https://www.oticon.com/support/compatibility

for compatible device list).

• Apple devices: must have iOS version 13.0 or newer.

• Android devices: must have operating system 8.0 or newer.

Oticon Government Services

Step 1: Pair your Oticon hearing aids to your phone or tablet

For more information, refer to your Instructions for Use booklet (included with your hearing aids)

or the Oticon website: www.oticon.com/support/how-to/connect-to-wireless-accessories. For

Android devices, patients will connect directly through the RemoteCare App.

Step 2: Download the Oticon

RemoteCare app

Open the Apple App Store® or Android Google Play™

Store on your phone or tablet. Search for “Oticon

RemoteCare” and download it to your device.

If you need assistance pairing your Oticon hearing aids, downloading

the RemoteCare app, or creating a RemoteCare account, please call

the Oticon Patient Support Hotline at: 855.400.9766

These 4 steps will help you set up your hearing aids and phone/tablet

for RemoteCare.

Setting up your hearing aids and phone/tablet

Apple Android

Step 3: Open the RemoteCare

app & allow all permissions

RemoteCare will request permissions in order

to work properly. Your information is strictly

confidential and Oticon does not record,

track or store your personal information.

Apple will request access to:

• Bluetooth

• Camera

• Microphone

Android will request access to:

• Location

• Pictures and video

• Audio

Note: Setting your device to accept automatic updates

will ensure you have access to the latest software and

features.

Step 4: Create an account

Create an account so your hearing care

provider can connect to you and your hearing

aids remotely. The app will connect you

to a web page to set up your account and

password. Tip: Share your email address with

your hearing care professional, as they will

need this to connect to your appointment.

Apple Android

Step 1: Sign in to the Oticon

RemoteCare app

Open the RemoteCare app and click on “Sign In”.

Enter the email address and password you used

to create your RemoteCare account.

Your rst RemoteCare appointment

Before the appointment:

•Ensure your phone or tablet is at least 50% charged, plugged in and Bluetooth is ON.

•Ensure your hearing aids have new batteries (or 100% charge if you use rechargeable hearing aids).

•For the best connection, close any apps you are running on your phone or tablet.

These 4 steps will guide you through a virtual appointment with

your audiologist. Please contact your audiologist to schedule a

RemoteCare appointment.

Step 2: Enter the appointment and

connect your hearing aids

Click on “My visit.” On the next few screens, follow

the prompts to:

• Keep mobile device plugged in

• Insert new batteries in your hearing aids and

close the battery drawers

• Place rechargeable hearing aids in the charger

and remove to put them in pairing mode.

• Allow the device to search for your hearing

aids. Once connected, the left and right

hearing aid icons will turn green and you

may click “Start Visit”.

Step 4: Ending the appointment

When you are done working with your Audiologist,

they will first disconnect from your hearing aids and

you will hear your hearing aids restart. When they

end the appointment, you will lose communication

with the Audiologist. Do not close the app until

you see the “Visit ended” screen with the thumbs

up. At this point, you can click “OK” and leave the

RemoteCare App.

Oticon is part of the Demant Group.www.oticon.com

Step 3: Connect with your audiologist

You may have to wait for your Audiologist to join the

appointment. When they are connected, you will

see them on the screen and be able to hear them.

Your audiologist will now be able to connect to your

hearing aids, make adjustments to the programming

and also discuss any concerns or questions with

you, just as they would during a face-to-face

appointment.

20-45150 - 15500-6011/03.21

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