Nortel Express Call Center User manual

Nortel Symposium Express Call Center

Voice Services on Media Card Maintenance and

Troubleshooting Guide

Product release 4.2 Standard 2.0 March 2005

297-2183-208

Nortel Symposium Express Call Center

Voice Services on Media Card Maintenance and

Troubleshooting Guide

Publication number: 297-2183-208

Product release: 4.2

Document release: Standard 2.0

Date: March 2005

Information is subject to change without notice. Nortel Networks reserves the right to make changes

in design or components as progress in engineering and manufacturing may warrant.

The process of transmitting data and call messaging between the Meridian 1 and Symposium

Express Call Center is proprietary to Nortel Networks. Any other use of the data and the

transmission process is a violation of the user license unless specifically authorized in writing by

Nortel Networks prior to such use. Violations of the license by alternative usage of any portion of this

process or the related hardware constitutes grounds for an immediate termination of the license and

Nortel Networks reserves the right to seek all allowable remedies for such breach.

*Nortel, Nortel (logo), the Globemark, and This is the Way, This is Nortel (design mark), CallPilot,

DMS, DMS-100, DMS-250, DMS-MTX, DPN, Dualmode, Helmsman, IVR, MAP, Meridian, Meridian

1, Meridian Mail, Norstar, Optivity, SL-1, SL-100, Supernode, and Symposium are trademarks of

Nortel Networks.

Voice Services on Media Card Maintenance and Troubleshooting Guide v

Publication history

March 2005 This is the Standard 2.0 version of the Nortel Symposium

Express Call Center Voice Services on Media Card

Maintenance and Troubleshooting Guide for Release 4.2.

April 2003 This is the Standard 1.0 version of the Nortel Networks

Symposium Express Call Center Voice Services Card

Maintenance and Troubleshooting Guide for Release 4.2.

vi Symposium Express Call Center

Publication history Standard 2.0

Voice Services on Media Card Maintenance and Troubleshooting Guide vii

Contents

Media Card test and debug capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Self-test features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Factory-test features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

VxWorks shell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

VxWorks shell debug utilities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

viii Symposium Express Call Center

Contents Standard 2.0

Voice Services on Media Card Maintenance and Troubleshooting Guide ix

List of tables

Table 1: Hex display codes during normal operation . . . . . . . . . . . . . 13

Table 2: Media Card HEX display codes . . . . . . . . . . . . . . . . . . . . . . 15

Table 3: Media Card initialization error codes . . . . . . . . . . . . . . . . . . 16

Table 4: Serial port settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Table 5: RS-232 backplane signals . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Table 6: Faceplate mini-DIN connector . . . . . . . . . . . . . . . . . . . . . . . 19

Table 7: Debug commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Table 8: Maintenance task fatal errors . . . . . . . . . . . . . . . . . . . . . . . . . 27

Table 9: Networking task fatal error . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Table 10: Server task fatal error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Table 11: VP application task fatal errors . . . . . . . . . . . . . . . . . . . . . . 28

Table 12: Aries task fatal errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Table 13: Client task fatal errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

x Symposium Express Call Center

List of tables Standard 2.0

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