Nortel Call Recording User manual

Nortel Call Recording Card

Planning, Installation, and Administration Guide

Product Release 6.01 Standard 1.0 September 2007

297-2183-217

Nortel Call Recording Card

Planning, Installation, and Administration Guide

Publication number: 297-2183-217

Product release: 6.01

Document release: Standard 1.0

Date: September 2007

Information is subject to change without notice. Nortel Networks reserves the right to make

changes in design or components as progress in engineering and manufacturing may

warrant.

The process of transmitting data and call messaging between the Nortel Call Recording

Card server and the switch or the system is proprietary to Nortel Networks. Any other use of

the data and the transmission process is a violation of the user license unless specifically

authorized in writing by Nortel Networks prior to such use. Violations of the license by

alternative usage of any portion of this process or the related hardware constitutes grounds

for an immediate termination of the license and Nortel Networks reserves the right to seek

all allowable remedies for such breach.

Nortel, the Nortel logo and the Globemark are trademarks of Nortel Networks.

All other trademarks are the property of their respective owner.

Planning, Installation, and Administration Guide iv

Revision history

September 2007 Standard 1.0. The Nortel Call Recording Card

Planning, Installation, and Administration Guideis

up-issued for Product Release 6.01.

Planning, Installation, and Administration Guide v

Contents

Getting Started 7

About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

How to get help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Software and documentation version numbering . . . . . . . . . . . . . . . . . . . . 11

Installing the Nortel Call Recording Card 13

Installation overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Installing the Nortel Call Recording Card . . . . . . . . . . . . . . . . . . . . . . . . . 17

Configuring the Nortel Call Recording Card 21

Switch Configuration for Nortel Call Recording Card. . . . . . . . . . . . . . . . 22

Cabling the Nortel Call Recording Card . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Network settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Assigning the Internet Protocol (IP) address . . . . . . . . . . . . . . . . . . . . . . . 40

Changing the user name and password for command line access . . . . . . . 44

Recording file format. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Engineering Guidelines 47

Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Usage guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Test and Debug Capabilities 51

Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Self test features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Factory test features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

VxWorks shell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Card state debug utilities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Application level debugging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Contents Standard 1.0

vi Nortel Call Recording Card

Upgrade Procedures 63

Application loadware upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

XA firmware upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

BootROM loadware upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Precautions, Samples, and Error Codes 75

Precautions for handling circuit cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Sample bootup sequence. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Error code definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Glossary 91

Planning, Installation, and Administration Guide 7

Chapter 1

Getting Started

In this chapter

About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Software and documentation version numbering . . . . . . . . . . . . . . . . . . 11

Getting Started Standard 1.0

8 Nortel Call Recording Card

About this guide

The Nortel Call Recording Card Planning, Installation, and Administration

Guide provides step-by-step instructions you must perform to complete the

installation and administration of Nortel Call Recording Card.

Intended audience

This guide is intended for:

Nortel installers and distributors who are responsible for installing the

Nortel Call Recording Card.

Administrators who are responsible for monitoring and maintaining the

Nortel Call Recording Card.

September 2007 Getting Started

Planning, Installation, and Administration Guide 9

How to get help

This section explains how to get help for Nortel products and services.

Finding the latest updates on the Nortel Web site

The content of this documentation was current at the time the product was

released. To check for updates to the latest documentation for Nortel

Contact Recording and Quality Monitoring, see the web page for Nortel

Contact Recording and Quality Monitoring documentation, which is located

at http://www.nortel.com/helmsman.

Getting help from the Nortel Web site

The best way to get technical support for Nortel products is the Nortel

Support web site:

http://www.nortel.com/support

This site provides quick access to software, documentation, bulletins, and

tools to address issues with Nortel products. From this site, you can:

download software and related tools

download technical documents, release notes, and product bulletins

sign up for automatic notification of new software and documentation

search the Support Web site and Nortel Knowledge Base for answers to

technical issues

open and manage technical support cases

Getting Started Standard 1.0

10 Nortel Call Recording Card

Getting help over the phone from a Nortel Solutions Center

If you do not find the information your require on the Nortel Technical

Support Web site, and you have a Nortel support contract, you can also get

help over the phone from a Nortel Solutions Center.

In North America, call 1-800-4NORTEL (1-800-466-7835).

Outside North America, go to the Web site below to obtain the phone

number for your region:

http://www.nortel.com/callus

Getting help from a specialist by using an Express Routing

Code

You can use an Express Routing Code (ERC) to more quickly route your

call to the appropriate support specialist. To locate the ERC for your product

or service, go to:

http://www.nortel.com/erc

Getting help through a Nortel distributor or reseller

If you purchased a service contract for your Nortel product from a

distributor or authorized reseller, you can contact the technical support staff

for that distributor or reseller.

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