NEC NEC Express5800 Series Operation and maintenance manual

NEC Express5800, iLO Embedded Server

Notice for Express Report Service (MG)

Revision 1.0

Nov 22, 2017

NEC Corporation

Table of Contents

Table of Contents ............................................................................................................... 2

Trademarks ....................................................................................................................... 3

Cautions ........................................................................................................................... 3

Reference Sites.................................................................................................................. 4

Words and Term ................................................................................................................ 4

Revision History................................................................................................................. 4

1. Introduction ................................................................................................................ 5

2. About NEC Express Report Service ................................................................................. 6

3. NEC iLO IML/SNMP Trap List .......................................................................................... 7

4. Precautions for Report Target Events .............................................................................. 9

4.1. Events which doesn’t supported by Express Report Service (MG) ................................. 9

4.2. Events which doesn’t require maintenance...............................................................15

Trademarks

NEC ESMPRO are registered trademarks of NEC Corporation.

Microsoft and Windows are trademarks or registered trademarks of Microsoft

Corporation in the United States and other countries.

Other Corporation name and trade name are trademarks or registered trademarks.

Cautions

Unauthorized copying of all or part of this manual is prohibited.

The contents of this manual may change in the future without notice.

It is not possible to make reproductions or alterations to this manual without the permission of

our firm.

Please note that we take no responsibility for any effects as a result of making use of this

manual.

Reference Sites

Name URL

ESMPRO http://www.58support.nec.co.jp/global/download/

-> ESMPRO

Words and Term

名前説明

Express Report Service Reportservice of NEC Corporation to know the trouble of the

servers. There are two routes to realize

Express Report

Service, one is from NEC ESMPRO ServerAgentService and

the other is from iLO, using Express Report Service (MG).

Express Report Service(MG) Report service using the error information of the server from

iLO, using Express Report Service (MG) software.

NEC ESMPRO ServerManager Server

management software. It enables the integrative

management of multiple servers.

NEC ESMPRO ServerAgentService A

gent software which is installed on Management Target

S e r v e r.

iLO Means Integrated Lights-Out. It is server management chip

embedded on the server mother board.

It is called

Baseboard Management Controller generally.

IML Means Integrated Management Log.

It is a log of server

saved in iLO.

Revision History

Date Revision Description

Nov 22, 2017 1.0 Initial release.

Introduction

This document describes the notice of NEC Express Report Service (MG) for NEC Express5800

Servers which has iLO on its mother board. Please check the NEC iLO IML SNMP Trap List.

About NEC Express Report Service

NEC Express5800 servers provides Express Report Service, which send reports to the Maintenance

Com p any. Mainly, there are two routes to realize NEC Express Report Service shown below.

①NEC Express Report Service

Agent software, NEC ESMPRO ServerAgentService, detects error information of the server

and report to the Maintenance Company through system LAN.

②NEC Express Report Service (MG)

Management software, NEC ESMPRO Manager, receive error information from iLO and send

report to the Maintenance Company.

図1 Routes of NEC Express Report Service

NEC iLO IML/SNMP Trap List

NEC iLO IML/SNMP Trap List is a list of IML and its SNMP trap information for NEC Express5800 iLO

Embedded Servers. Occurrence of each events is depends on the model or configuration of the

server.

図2 NEC iLO IML/SNMP Trap List Sample

Below is explanation of column headings.

Table 1 Explanation of column headings.

Type Name Explanation Example

IML Information

CLASS Event’s class. 0x2

CODE Event’s code. 0x13

Default Severity Event’s Severity Caution

Description Event's detail information. %1 or %2

will have an appropriate values in the

actual events.

System Overheating

(Temperature Sensor %1,

Location %2, Temperature %3)

Express Report

Service

Shows the information whether the

item will be sent from NEC ESMPRO

ServerAgentService to NEC Service

Center or not.

◎

SNMP Trap Information

Express Report

Service (MG)

Shows the information whether the

item will be sent to NEC Service

Center with Express Report Service

(MG) or not.

◎

SNMP Trap ID OID information in SNMP Trap. 6041

Event ID Event ID information shown in NEC

ESMPRO Manager's Alert Viewer.

C0001799

Severity Severity information shown in NEC

ESMPRO Manager's Alert Viewer.

Major

Summary Summary information shown in NEC

ESMPRO Manager's Alert Viewer.

Thermal Status Degraded

Detail Detail information shown in NEC

ESMPRO Manager's Alert Viewer.

Temperature out of range on

chassis %d, location %d.

Shutdown may occur.

Precautions for Report Target Events

There are differences between Express Report Service and Express Report Service (MG) in terms

of Report Target Events in NEC iLO IML/SNMP Trap List.

4.1. Events which doesn’t supported by Express Report Service (MG)

Events which is listed in below table are not supported by Express Report Service (MG). If you find

these events on your server, please call the Maintenance Company.

Events which doesn’t generate SNMP Trap.

Events of POST Error.

Table 2 Events which doesn’t supported by Express Report Service (MG)

CLASS CODE Default

Severity Description

0x2 0x29 Critical External Chassis Overheating (Chassis %1, Temperature

Sensor %2, Location %3, Temperature %4)

0x2 0x2a Critical %1 Storage System Overheating (%2Slot %3, Temperature

Sensor %4, Location %5, Temperature %6)

0x2 0x2b Critical %1 Overheating (Temperature Sensor %2, Location %3,

Temperature %4, %5)

0x2 0x2c Critical Temperature exceeded on PCIe disk %1.

0x2 0x31 Critical %1 Storage Enclosure Fan Failure (Fan %2, Location %3,

Box %4, %5)

0x2 0x32 Caution

%1 Storage Enclosure Overheating (Temperature Sensor %2,

Location %3, Box %4, %5)

0x6 0x3 Critical Uncorrectable UPI Error was detected on Processor %1

0x8 0x2 Critical

Uncorrectable PCI Express Error Detected. Slot %1

(Segment %2, Bus %3, Device %4, Function %5).

Uncorrectable Error Status: 0x%6

0x8 0x3 Critical

Uncorrectable PCI Express Error Detected. Embedded %1

(Segment %2, Bus %3, Device %4, Function %5).

Uncorrectable Error Status: 0x%6

0x8 0x4 Critical Uncorrectable PCI Express Error Detected. Slot %1

(Segment %2, Bus %3, Device %4, Function %5).

0xa 0x104 Caution ASR Timer Failure

0xa 0x121 Critical A Critical Error occurred prior to this power-up.

0xa 0x218 Critical

DIMM Initialization Error - All DIMMs are mapped out due to

memory errors except for one to allow the system to boot.

Additional errors may be present on the remaining DIMM.

System is booting in a degraded state.

0xa 0x224 Caution Power Fault Detected - FlexLOM %1

0xa 0x225 Caution Power Fault Detected-Mezzanine %1.

0xa 0x226 Caution Power Fault Detected - Embedded Storage Controller %1.

0xa 0x268 Caution UEFI Non-Volatile Variable Store Corruption Detected. If enabled,

Secure Boot security settings may be lost.

0xa 0x284 Critical DIMM Failure - Uncorrectable Memory Error - %1 %2 Dimm %3

0xa 0x312 Caution %1 %2 Failure - Communication with the battery failed. Its

output may not be enabled.

0xa 0x313 Caution %1 %2 Failure - Battery Shutdown Event Code: 0x%3.

0xa 0x315 Critical An uncorrectable memory error was detected prior to this system

boot.

0xa 0x323 Caution %1 Dual microSD Device Error - The microSD card in Slot %2 has

failed.

0xa 0x324 Critical %1 Dual microSD Device Error - Both microSD cards have failed.

0xa 0x326 Critical %1 Dual microSD Device Error - The microSD card in Slot %2 has

failed. A microSD card is not installed in Slot %3.

0xa 0x328 Information Power Management Controller Firmware Error - The firmware is

in Recovery Mode.

0xa 0x329 Information

Power Management Controller FW Error - Unable to

communicate with the FW.

0xa 0x410 Caution Innovation Engine Error -

The Innovation Engine is not operating

properly. (Error Code %1).

0xa 0x411 Critical Innovation Engine Error - The Innovation Engine is operating in

recovery mode.

0xa 0x414 Caution Server Platform Services Firmware Error - The SPS Firmware is

not operating properly. (Error Code %1).

0xa 0x433 Critical Scalable Persistent Memory backup device failure on Box %1

Bay %2. Persistent data may have been lost.

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