NAPCO SECURITY COMMAND CENTER User manual

OPERATING GUIDE for your

COMMAND CENTER

SECURITY COMMAND CENTER

R123

B456

C7890

NEXT / YES

PRIOR / NO

VIEW

ARMED STATUS

SYSTEM READY

09/15/05 12:05 AM

The Command Center is a “smart”

user-friendly, interactive menu-driven

keypad designed for your Napco control

panel. Its alphanumeric screen will not

only display the status of your system,

but will also give you step-by-step

instructions to guide you through all

operations.

This booklet contains important

information about the operation of your

system with this Command Center

Keypad. Read it carefully and keep it

handy for future reference. Check the

Glossary for an explanation of terms that

may be unfamiliar to you.

You'll probably find subjects

mentioned in this booklet that do not

apply to your system. Napco control

panels have such a wide variety of

features that few security systems, if

any, will ever need them all. Your alarm

professional has chosen appropriate

features for your particular needs.

Regardless of how your system has

been configured, rest assured that it has

been carefully designed and engineered

to the highest industry standards. To

assure optimum safety and security,

familiarize yourself with this equipment.

Periodically check its condition and state

of readiness by testing it at least once a

week in both the ac/battery and battery-

only modes (ask your alarm professional

how to make these tests).

INTRODUCTION

IMPORTANT - TEST YOUR SYSTEM WEEKLY

Test your sounding device and backup battery

(These tests should only be performed on weekends or at a time

designated by your alarm company.)

1. While disarmed, press R.

2. Answer NO (press Q) until “ACTIVATE BELL TEST” appears in

the window.

3. Press YES (P) to execute the test. The alarm will sound for about

two seconds.

•If the alarm does not sound, call for service.

•If the battery is low, “LOW BATTERY E02-00 SERVICE” will appear

in the display indicating a low battery condition. Allow 24 hours for

the battery to recharge. If the trouble continues, call for service.

Test your central station communicator

(Activate Dialer Test programmed? YES NO)

1. Notify your Central Station of the impending test.

2. While disarmed, enter your User Code and press R.

3. Answer NO (press Q) until “ACTIVATE DIALER TEST” appears

in the window.

4. Press YES (P) to send a test code to the central station.

•If the test is not successful, “COMM FAIL E03-00 SERVICE” will

display, indicating a communication failure. Call for service.

Note: Any subsequent successful transmission will clear a “Failure to

Communicate” system trouble.

TABLE OF CONTENTS

Section Page

KEYPAD CONTROLS & INDICATORS............................................ 4

ARMING AWAY: SETTING THE ALARM WHEN LEAVING............6

ARMING STAY: PROTECTING YOURSELF AT HOME ................. 8

TURNING OFF THE ALARM (DISARMING) WHEN RETURNING... 10

FIRE PROTECTION......................................................................... 11

FUNCTION MENU ........................................................................... 15

CENTRAL-STATION MONITORING ................................................ 20

ADVANCED FEATURES ................................................................. 21

PROGRAMMING USER CODES ..................................................... 22

ENTER ZONE DESCRIPTIONS -- "CELL PHONE STYLE" ............. 24

SETTING THE DATE AND TIME ................................................... 26

KEYPAD MESSAGES...................................................................... 27

GLOSSARY ..................................................................................... 30

SYSTEM TROUBLE ERROR CODES ............................................. 33

TROUBLESHOOTING ..................................................................... 38

TO SILENCE AN ALARM, ENTER YOUR

CODE, AND PRESS U.

FOR SERVICE, CALL: _____________________

CENTRAL STATION: _____________________

EXIT DELAY: ___________________________

ENTRY DELAY: _________________________

FIRE ALARM SOUND*:

_____________________________________

BURGLAR ALARM SOUND*:

_____________________________________

KEYPAD FIRE ENABLED? YES NO

KEYPAD PANIC ENABLED? YES NO

KEYPAD AUX. ENABLED? YES NO

*FIRE HAS PRIORITY OVER BURGLARY.

KEYPAD CONTROLS & INDICATORS

VIEW

SYSTEM READY

01/01/05 12:05 AM

KEYPAD CONTROLS & INDICATORS

Window. Displays system status

messages, zone descriptions, etc.

STATUS Light. Lights (green) to

indicate that the system is ready

for arming. If a zone is not

secured the light will be off and

the zone will display in the

window. If a zone has been

bypassed, the STATUS light will

blink while armed.

ARMED Light. Lights (red) to

indicate that the system is armed.

If an alarm has occurred, the

ARMED LED will be flashing.

MENU Button. Selects available

system functions as displayed in

the window. The selected function

is executed by pressing the U

button.

BYPASS Button. (1) Deactivates

selected zones from the system.

(2) Unbypasses a bypassed zone

(GEM-P3200/9600 panels only).

RESET Button. (1) Resets

various system troubles, displays,

etc. (See text.) (2) Resets

residential smoke detectors.

Numerical Keys (1-9, 0). Used to

enter codes, zone numbers, etc.

ENTER Button. Entry key.

Causes the entered code or

selected function to be executed.

STAY Button. (1) Bypasses all

Interior Zones simultaneously

("STAY Mode") to allow free

movement within the premises.

Hold down Pwhen the system

is armed in "STAY Mode" to

cancel entry delay on Exit/Entry

Zones, causing an instant alarm

upon violation. (2) Scrolls the

window display forward (NEXT).

(3) Answers “YES” to questions in

the window display.

AWAY Button. (1) Arms all zones

in the system, with display

indicating the exit time remaining.

(2) Scrolls window display

backward (PRIOR). (3) Answers

“NO” to questions in the window

display.

AREA Button (G). Selects

other areas and is used with

emergency buttons.

Emergency Buttons. Used with

the Gbutton to signal an

emergency, as follows:

Press the 7and the G

buttons for Fire Emergency.

Press the 8and the G

buttons for Auxiliary Emergency.

Press the 9and the G

buttons for Police Emergency.

ARMING AWAY: SETTING THE ALARM WHEN LEAVING

ZONES FAULTED

02 BACK DOOR

BYPASSED BYPASSED

BYPASSED 02 BACK DOOR

Arming the System

1Check the keypad. The green STATUS light must be on in order to arm. If the

green light is off, “ZONES FAULTED” will display in the window followed by the

number and description of each faulted zone. Note each problem zone and

secure it by closing a window, door, etc. When all zones are secure, the green

STATUS light will come on and the window will display “SYSTEM READY”.

2Arm the system. Enter your code and press Q. The green STATUS light will

go off, the red ARMED light will come on and the window will display “EXIT TIME

XXX”, “PLEASE LEAVE NOW” (where “XXX” represents the exit time remaining,

in 10-second steps). Note: If you enter a wrong code, the keypad will display

“INVALID ENTRY, TRY AGAIN”.

3Leave the premises. Leave through the exit door before exit time expires.

Priority Arming

If you attempt to arm with a faulted Zone, a 3-second tone will sound at the keypad.

“CAN'T ARM SYSTEM” and “ZONES FAULTED”, will display in the window,

indicating that the faulted zone(s) must be secured before the panel can be armed.

Selectively Bypassing Zones

If you cannot locate or repair the problem yourself, call for assistance. If you cannot

get immediate help, bypass the problem zone(s) from the system by pressing B,

then the zone number (or vice versa).

Note: Bypassed zones are unprotected. If armed with zones bypassed, be sure to

have the system checked as soon as possible

EXIT TIME 060

PLEASE LEAVE NOW

CAN’T ARM SYSTEM

ZONES FAULTED

SYSTEM READY

02 BACK DOOR

BYPASSED

02 BACK DOOR

ARMING AWAY: SETTING THE ALARM WHEN LEAVING

System Trouble

If you attempt to arm with a “SYSTEM TROUBLE” display alternating with an indicated trouble

code (e.g. “E02-00” (low battery); see SYSTEM TROUBLE ERROR CODES), a 3-second tone will

sound at the keypad. The window will display “CAN'T ARM SYSTEM, PRESS RESET KEY”. If

you cannot correct the problem immediately, pressing Cwill enable you to arm in this

condition. Be sure to call for service as soon as possible.

Area Arming (Optional)

Some systems may be divided, or partitioned, into smaller independent subsystems, which are

referred to as Areas. In a system that has been partitioned into multiple areas, one or more area

may be armed while others remain disarmed.

Manager's Mode (Optional)

The Manager's Mode allows the user to arm / disarm other areas in a partitioned system. To arm/

disarm a different area:

1. Press the numerical key representing the other area number.

2. Press Gfollowed by U. The keypad will now provide status and control of that area.

3. Enter your User Code followed by Qto arm or disarm the area.

4. Press Gfollowed by Uto return to the home area.

Global Arming (Optional) (Available only with the GEM-P3200/9600 panels)

To arm all areas simultaneously, press 9, Gand enter your code followed by U.

To disarm all areas simultaneously, press 0, Gand enter your code followed by U.

•The User Code must be valid in all area(s).

•If any zone is not secured, the keypad will display “CAN’T ARM SYSTEM, AREA X IN

TROUBLE”, where X indicates the number of the Area in trouble. All faulted zones in the

respective area(s) must be secured or bypassed. Note: If a system trouble is indicated, the

system cannot be armed using this method.

SYS/TRBL

LOW BATTERY

E02-00 SERVICE

SYS/TRBL

SYSTEM TROUBLE

SYS/TRBL

CAN’T ARM SYSTEM

PRESS RESET KEY

EXIT TIME 060

PLEASE LEAVE NOW

CAN’T ARM SYSTEM

AREA X IN TROUBLE

Arming in STAY Mode

Interior Zones, when bypassed, allow free movement within the home while the

protection of armed perimeter zones is maintained. To bypass Interior Zones, enter

your User Code and press P.

Instant Protection

When retiring for the evening, after all family members are home, you can cancel the

entry delay on the Entry Zone(s).

To arm with instant protection, press and hold down Pfor 2 seconds at any time

after the system is armed. When armed with Instant Protection opening the entry door

will cause an immediate alarm.

•When arming with Instant Protection, the exit delay will remain in effect, allowing exit of the house just after arming. While

armed, the window will display “SYSTEM ARMED” (“SYSTEM ARMED I” will display with the GEM-P9600/3200) and the

red ARMED light will flicker rapidly to indicate instant protection.

ARMING STAY: PROTECTING YOURSELF AT HOME

SYSTEM ARMED I

BYPASSED

ARMED STAY

ARMING STAY: PROTECTING YOURSELF AT HOME

Easy Exit (Optional - Easy Exit programmed? YES NO)

Your system may have been programmed for Easy Exit, which allows a user to exit the premises while the system is armed STAY. By

activating Easy Exit while the system is armed STAY, the Exit Delay countdown will take place, during which time you are permitted to

leave through the exit door. The Easy Exit Delay time will be identical to the Exit Delay time the system gives you each time it is

armed STAY. This will allow, for example, an early morning commuter to exit the house, without having to disarm and rearm the

system, awaking the family.

Press Uto activate Easy Exit on your system. (GEM-P3200/GEM-P9600 V20 or greater, GEM-P816/P1632 V9A or greater)

Emergency Buttons (Only available if programmed)

The Blue Emergency Buttons (7,8& 9), if programmed, are always active,

whether the system is armed or disarmed. The emergency signal will only be transmitted

when an Emergency Button and Gare pressed at the same time.

•Fire Emergency Simultaneously press 7and Gto alert the central station of a

fire emergency. *(Fire Emergency programmed? YES NO)

•Auxiliary Emergency Simultaneously press 8and Gto alert the central station

of an Auxiliary emergency. *(Auxiliary Emergency programmed? YES NO)

•Police Emergency Simultaneously press 9and Gto alert the central station of a

police emergency. *(Police Emergency programmed? YES NO)

Disarming the System

1Enter your premises through the Entry/Exit door. The keypad will sound a steady tone to

remind you to disarm the system before your Entry Delay time expires.

2Enter your User Code and press U.The red ARMED light will go out, indicating that the

system has been disarmed. If you enter an invalid code, the keypad will beep 4 times,

signifying an error. Re-enter your code immediately. 10 seconds before Entry Delay expires,

the keypad will emit a pulsing warning tone.

Alarm Indication / Silencing an Alarm

If the red ARMED light is flashing and “ALARM” is displayed, an alarm occurred while you were

out. Proceed with caution! If you suspect that an intruder may still be on the premises, leave

immediately and call authorities from a neighbor's phone.

To silence an audible alarm:

1Enter your code and press U. After the system is disarmed, the window will continue

to display “ALARM” followed by the zone(s) violated.

2To reset the display, note the zones violated, then press C.

Ambush (Optional) Your Ambush Code Type is: TYPE 1 (Prefix) TYPE 2 (Unique)

My Ambush Code is ___________________

If an intruder forces you to disarm your system, enter your Ambush Code and press U. There are two types of Ambush Codes: (1) A 2-digit

code (prefix) entered just prior to your normal User Code and (2) A separate and unique User Code.

Example Type 1 (Prefix): If your User Code is 1234 and your Ambush Code is 99, press 991234U.

Example Type 2 (Unique): If your User Code is 1234 and your Ambush Code is 8899, press 8899U

Using your Ambush Code will send a silent alarm to the central station. The red ARMED light will go out and the window will display “SYSTEM

READY” as if the system were normally disarmed. There will be no indication that a silent alarm has been sent.

TURNING OFF THE ALARM (DISARMING) WHEN RETURNING

DISARM SYSTEM

ENTRY TIME XXX

INVALID ENTRY

TRY AGAIN

**** ALARM ****

02 - BACK DOOR

03 - LIVING ROOM

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