Multitech MultiAccess MA220 User manual

MultiAccess®ACS

Analog Communications Server

MA220

MA420

MA820

Quick Start Guide

MultiAccessACS

MultiAccess ACS Quick Start Guide

MA220, MA420, MA820

P/N 82100102L, Revision C

without prior expressed written permission from Multi-Tech Systems, Inc.

Multi-Tech Systems, Inc. makes no representation or warranties with respect to

the contents hereof and specifically disclaims any implied warranties of

merchantability or fitness for any particular purpose. Furthermore, Multi-Tech

Systems, Inc. reserves the right to revise this publication and to make changes

from time to time in the content hereof without obligation of Multi-Tech Systems,

Inc., to notify any person or organization of such revisions or changes.

Record of Revisions

Revision Date Description

A 08/14/06 Initial release.

B 12/11/06 Changed TCP port number to 6000 and major

review.

C 07/13/07 Manual revised to include software version 1.03 and

added MA220 product.

Trademarks

MultiAccess, Multi-Tech, and the Multi-Tech logo are trademarks of Multi-Tech

Systems, Inc. All other brand and product names mentioned in this publication

are trademarks or registered trademarks of their respective companies.

Technical Support

Country By Email By Phone

France: support @multitech.fr +(33) 1-64 61 09 81

Europe, Asia, Africa: support @multitech.co.uk +(44) 118 959 7774

U.S., Canada, all others: support @multitech.com (800) 972-2439

+(763) 787-3500

World Headquarters

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, Minnesota 55112 U.S.A.

(763) 785-3500 or (800) 328-9717

Fax (763) 785-9874

http://www.multitech.com

MultiAccessACS

Introduction

This guide shows you how to setup your MultiAccess ACS analog

communication server, two-port model MA220, four-port model MA420 or eight-

port model MA820. All three units provide the same Remote Access Server,

RAS, and modem sharing capabilities except for the number of ports each can

provide. The MA420 and MA820 are provided in a desktop and rack mountable

units where as the MA220 is provided in a desktop and wall mountable unit.

MultiAccess MA820

The MultiAccess ACS has two roles (usage), RAS and Modem Sharing.

RAS Solution: The MultiAccess can be used as a dial-in PPP Remote Access

Server in a LAN to Client environment. The purpose is to give remote nodes

(i.e., Microsoft Dail-up Networking clients) TCP/IP access to the same subnet

and LAN the ACS is installed on. Masquerading (NAT) and LAN to LAN routing

(assignment of an entire subnet) are IP networking techniques not supported by

the ACS. The supported PPP security protocol (means of communicating user

credentials between PPP end points) is PAP only.

Modem Sharing Solution: The modems in the ACS can be a shared resource on

your network, commonly referred to as a network modem pool. Computers with

network asscess to the ACS can use Telnet and get direct AT command access

to one of the modems in the ACS, for either outbound or inbound calls. A

common way to take advantage of this role is by installing Com Port Redirector

Software (i.e., Multi-Tech’s MCSI2000 for Windows) on your workstations. The

redirector adds a virtual com port to the workstation and uses Telnet to map,

redirect, the com port to a modem in the ACS. The redirector and Telnet

session replaces the UART based hardware of a PC and serial cable

connection normally found in traditional modem installations. A communication

program using this virtual com port has its data redirected to and from the

modem within the ACS, making the modem appear as if it is directly attached to

a communication port on the workstation.

For the latest revision of the MultiAccess User Documentation, refer to the Multi-

Tech Systems, Inc. Web site: http://www.multitech.com

Quick Start Guide

We Supply

•One MultiAccess unit with factory-installed software

•Two rack mounting brackets and four mounting screws for MA420 and

MA820

•One power cord for MA420 and MA820 or one universal power supply with

power cord for MA220

•A product CD

•This printed Quick Start Guide

You Supply

•A nearby AC power outlet

•A connection to your Ethernet LAN

•Telephony connections

•An admin PC (with web browser) to configure the MultiAccess

Safety Warnings

•Use this product only with UL- and CUL-listed computers.

•Never install phone wiring during a lightning storm.

•Never install a phone jack in a wet location unless the jack is specifically

designed for wet locations.

•Never touch uninsulated phone wires or terminals unless the phone line has

been disconnected at the network interface.

•Use caution when installing or modifying phone lines.

•Avoid using a phone during an electrical storm; there is a risk of electrical

shock from lightning.

•Do not use a phone in the vicinity of a gas leak.

•To reduce the risk of fire, use only 26 AWG or larger telephone line cord.

•Disconnect this product from its power supply and telephone network

interface when servicing.

Caution: Danger of explosion if battery is incorrectly replaced. A lithium battery

on the MultiAccess PC board provides backup power for the time-keeping

capability. The battery has an estimated life expectancy of ten years. Contact

Multi-Tech if you suspect a failed battery. If data and time are incorrect after

having the unit powered off, it may be due to a weak battery or incorrect setup.

Caution: The Ethernet ports are not designed to be connected to a Public

Telecommunication Network.

MultiAccessACS

Safety Recommendations for Rack Instructions

•Ensure proper installation of the MultiAccess in a closed or multi-unit

enclosure by following the recommended installation as defined by the

enclosure manufacturer. Do not place the MultiAccess directly on top of

other equipment or place other equipment directly on top of the MultiAccess.

•When mounting the equipment in a rack, make sure mechanical loading is

even to avoid a hazardous condition, such loading heavy equipment in the

rack evenly. The rack should safely support the combined weight of all

equipment it supports.

•If installing the MultiAccess in a closed or multi-unit enclosure, ensure

adequate airflow within the rack so that the maximum recommended

ambient temperature is not exceeded.

•Ensure that the MultiAccess is properly connected to earth ground via a

grounded power cord. If a power strip is used, ensure that the power strip

provides adequate grounding of the attached apparatus.

•Ensure that the mains supply circuit is capable of handling the load of the

MultiAccess. Refer to the power label on the equipment for load

requirements.

•Maximum ambient temperature for the MultiAccess is 60 degrees Celsius

(140°F).

•This equipment should only be installed by properly qualified service

personnel.

•Only connect like circuits. In other words, connect SELV (Secondary Extra

Low Voltage) circuits to SELV circuits and TN (Telecommunications

Network) circuits to TN circuits.

Hardware Installation (MA420 and MA820 only)

The MultiAccess is designed to install either on a desktop or in a standard EIA

19“ rack, and is shipped with the mounting hardware to install the MultiAccess in

the rack. If installing in a rack, use the provided mounting hardware and follow

the rack enclosure manufacturer’s instructions to safely and securely mount the

MultiAccess in the rack enclosure. Proceed to the cabling procedure.

Quick Start Guide

MA220 Mechanical Mounting (Optional)

The MA220 comes with chassis screw holes to facilitate attaching it to a flat

surface.

Version 2

Version 1

MultiAccessACS

Cabling Procedure - Back Panel

Cabling your MultiAccess involves making the proper power, phone, and

ethernet connections as described below. The MultiAccess MA420 and MA820

back panels have a fan, a power plug, POWER Switch (| / O), four or eight RJ-

11 phone jacks, an Ethernet jack, and a Command jack. The MA220

backpanel has two LINE RJ-11 phone jacks, an Ethernet, LAN 1, and a

CONSOLE jack.

Back Panel – MA420

Back Panel – MA220

1. Plug one end of your RJ45 Ethernet cable into the Ethernet (MA420 &

MA820) or LAN 1 (MA220) jack on the back of the MultiAccess and the

other end to the hub on your local network.

Caution: Before connecting to the Ethernet network, make sure that the

network to which you are connecting the MultiAccess is not a 192.168.2.x

subnet. Because the MultiAccess’s factory default IP address is

192.168.2.1, connecting it to a network that has a different device at the

same IP address would cause data interference.

If it is a 192.168.2.x subnet, connect from the Administrative PC to the

MultiAccess using an RJ45 crossover cable until the MultiAccess’s IP

address has been configured. Afterwards, connect the MultiAccess into the

network with an ordinary RJ45 cable.

2. Using a standard telephone cable, connect one end of the cable to the first

RJ11 jack (1 or Line 1) on the back of the MultiAccess and the other end to

one of your phone jacks.

Quick Start Guide

3. Continue to connect standard telephone cables to the remaining RJ11 jacks

on the back of the MultiAccess.

4 The Command or CONSOLE jack is to be used with direction from Multi-

Tech’s Technical Support Personnel .

5. For the MA420 and MA820, ensure that the MultiAccess is securely and

permanently connected to an earth ground (GND) with a ground wire of 18

gauge (18 AWG) or thicker. The ground wire needs to be installed between

the grounding screw on the MultiAccess and a permanent earth ground.

In order for the earth ground to be considered permanent, the grounding

wire must connect to the earth ground of the building’s electrical wiring

system and the ground connection must use a screw terminal or other

reliable means of fastening. The ground connection must not be as easily

disconnected as, for example, a power cord.

6. On the MA220 unit, secure the power lead from the power source to the

screw-on power connection on the backpanel of the unit.

On the MA420 and MA820 units, with the MultiAccess Power switch in the

off (Ο) position and using the supplied power cord, connect the MultiAccess

power plug to a live power outlet.

7. Place the MultiAccess Power switch to the on (|) position for the MA420 and

MA820 to turn on the MultiAccess. The MA220 does not have a power

switch.

Setting Admin PC to Startup IP Address

1. Connect a PC to your network. Record the PC’s current IP address.

2. Set the PC IP address to 192.168.2.x subnet (using any address

excluding 192.168.2.1).

Logging In

1. Bring up a Web browser on your PC. At the browser’s address line, type

the default IP address:

http://192.168.2.1 and press Enter.

2. The Login screen will appear. At this point you can be assured that the

MultiAccess is connected to the network.

3. At the Login screen, enter admin (all lower case) in the User Name field.

4. Enter admin (all lower case) in the Password field.

5. Click the Login button. The Home screen will appear. From this screen,

you can access all of the MultiAccess software screens.

MultiAccessACS

Setting MultiAccess IP Addresses

1. In the MultiAccess Administration screen, go to the IP Configuration

fields.

2. Fill in the IP information that applies to your MultiAccess unit. The fields

for “IP Address,” “Subnet Mask,” “Default Gateway” and “Name Server”

are required. A “Secondary Name Server” may be considered optional.

3. Click Update. After the Update button has been clicked, it takes 5

seconds for the page to update.

Resetting Admin PC to Its Original IP Address

In Setting the Admin PC to the network number of the MultiAccess, you

recorded the original IP address of the administrator’s PC and then reset it to

the IP address required to allow communication with the MultiAccess unit. You

may now set the IP address of the administrator’s PC back to its original value

or to any other value that will allow you to communicate with the MultiAccess at

its new IP address.

Having reset the IP address of the administrator’s PC, you must log into the

MultiAccess software again. Enter the MultiAccess’s new IP address into your

browser. The Login screen should appear.

Setting Up the Mail Server

1. From the Administration screen, go to the SMTP Configuration fields.

2. Enter the mail server address in the SMTP Server Address window (e.g.,

mail.multitech.com).

3. Enter the SMTP Port (usually 25) that is used by the SMTP Server.

Quick Start Guide

4. Enter the E-mail address of the administrator in the Administrator E-mail

window.

5. If the SMTP Server requires an User ID, enter the ID in the SMTP Server

User ID window.

6. If the SMTP Server requires a password, enter the password in the SMTP

Password window.

7. If you entered a password, retype the identical password in the Retype

SMTP Password window.

8. Click on Update. At this point the MultiAccess will send the Administrator

an email saying that the mail server address has been updated.

Time Configuration

1. In the MultiAccess Administration screen, go to the Time Configuration

fields.

2. In the Time Server window, select from the three time server URLs. The

default is time.nist.gov. The Time Server is a substitute for a real-time clock

in the MultiAccess.

If you would like to add your own time server, you can enter the URL or IP

address of your time server in the Add Time Server window.

3. In the Request Interval window, select the Days, Hours, and Minutes that

the MultiAccess will update its clock from the time server.

4. If you are in daylight savings time, check the Use Daylight Savings Time

(DST) box.

5. In the Time Zone, Date Format, and Time Format windows, choose the

options for your time zone.

6. Click the update button to change to your new parameters.

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