Multitech MultiModem MT5656ZDX-Series User manual

MultiModem® ZDX

Model MT5656ZDX-Series

Voice/Data/Fax Modem

User Guide

2 Multi-Tech Systems, Inc. MT5656ZDX User Guide

MultiModem® ZDX User Guide

MT5656ZDX, MT5656ZDX-V

S000248, Revision M

This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. All

Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any

implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the right to

revise this publication and to make changes in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or

organization of such revisions or changes.

Revision

Date

Description

06/03/11

Remove all references to CDs.

09/17/12

Updated RoHS.

12/16/2013

Added UL translations.

Patents

This device is covered by one or more of the following patents: 6,031,867; 6,012,113; 6,009,082; 5,905,794;

5,864,560; 5,815,567; 5,815,503; 5,812,534; 5,809,068; 5,790,532; 5,764,628; 5,764,627; 5,754,589; D394,250;

5,724,356; 5,673,268; 5,673,257; 5,644,594; 5,628,030; 5,619,508; 5,617,423; 5,600,649; 5,592,586; 5,577,041;

5,574,725; D374,222; 5,559,793; 5,546,448; 5,546,395; 5,535,204; 5,500,859; 5,471,470; 5,463,616; 5,453,986;

5,452,289; 5,450,425; D361,764; D355,658; D355,653; D353,598; D353,144; 5,355,365; 5,309,562; 5,301,274.

Other patents pending.

Trademarks

MultiModem, Multi-Tech, and the Multi-Tech logo are trademarks of Multi-Tech Systems, Inc. All other brand and product names are

trademarks or registered trademarks of their respective companies.

Contacting Multi-Tech

Knowledge Base

The Knowledge Base provides immediate access to support information and resolutions for all Multi-Tech products. Visit

http://www.multitech.com/kb.go.

Support Portal

To create an account and submit a support case directly to our technical support team, visit: https://support.multitech.com

Support

Business Hours: M-F, 9am to 5pm CT

Country

By Email

By Phone

Europe, Middle East, Africa:

[email protected]

+(44) 118 959 7774

U.S., Canada, all others:

[email protected]

(800) 972-2439 or (763) 717-5863

World Headquarters

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, Minnesota 55112

Phone: 763-785-3500 or 800-328-9717

Fax: 763-785-9874

Warranty

To read the warranty statement for your product, please visit: http://www.multitech.com/warranty.go.

Table of Contents

Contents

Chapter 1 –Product Overview ..........................................................................................................................5

Overview ................................................................................................................................................................5

Related Documents................................................................................................................................................5

Package Contents...................................................................................................................................................5

You Need ................................................................................................................................................................6

Technical Specifications .........................................................................................................................................6

Chapter 2 - Installation.....................................................................................................................................8

Analog Telecom Safety Warnings...........................................................................................................................8

Installing on a Windows Computer........................................................................................................................9

Connecting the Modem to Your System..........................................................................................................9

Connecting Voice (Voice option only) ...........................................................................................................10

Installing the Modem Driver on Windows.....................................................................................................11

Connecting to the Internet ............................................................................................................................11

Dial-Up Networking .......................................................................................................................................11

Installing on a Linux Computer.............................................................................................................................12

Connecting the Modem and Verifying Operation .........................................................................................12

Using the Modem Connect to the Internet ...................................................................................................12

Calling the ISP ................................................................................................................................................12

Chapter 3 - Operation.....................................................................................................................................14

About the LED Indicators......................................................................................................................................14

Configuring Your Software ...................................................................................................................................15

Configuring Your Modem.....................................................................................................................................15

Chapter 4 - Troubleshooting ...........................................................................................................................16

Indicators Don’t Light Up .....................................................................................................................................16

Modem Does Not Respond to Commands...........................................................................................................16

Modem Dials but Cannot Connect.......................................................................................................................18

Modem Disconnects while Online .......................................................................................................................19

Modem Cannot Connect When Answering..........................................................................................................19

Garbage Characters on the Monitor ....................................................................................................................19

Modem Doesn’t Work with Caller ID ...................................................................................................................19

Appendix A –Regulatory Information.............................................................................................................20

FCC Part 68 Telecom ............................................................................................................................................20

47 CFR Part 15 Regulation Class B Devices...........................................................................................................21

4 Multi-Tech Systems, Inc. MT5656ZDX User Guide

Industry Canada Class B Devices ..........................................................................................................................21

Canadian Limitations Notice ................................................................................................................................22

EMC, Safety, and R&TTE Directive Compliance ...................................................................................................22

International Modem Restrictions .......................................................................................................................23

Waste Electrical and Electronic Equipment Statement .......................................................................................23

WEEE Directive ..............................................................................................................................................23

Instructions for Disposal of WEEE by Users in the European Union .............................................................23

Restriction of the Use of Hazardous Substances (RoHS)......................................................................................24

Information on HS/TS Substances According to Chinese Standards....................................................................25

Information on HS/TS Substances According to Chinese Standards (in Chinese)................................................26

依照中国标准的有毒有害物质信息 ...........................................................................................................26

Appendix B –Upgrading the Modem ..............................................................................................................27

Upgrade Overview................................................................................................................................................27

Step 1: Identify the Modem Firmware ..........................................................................................................27

Step 2: Identify the Current Firmware Version .............................................................................................27

Step 3: Download the Upgrade File...............................................................................................................28

Step 4: Extract the Upgrade Files...................................................................................................................28

Step 5: Upgrade the Modem’s Firmware ......................................................................................................28

Step 6: Restore Your Parameters...................................................................................................................28

Index .............................................................................................................................................................29

Multi-Tech Systems, Inc. MT5656ZDX User Guide 5

Chapter 1 –Product Overview

Overview

Multi-Tech MT5656ZDX and MT5656ZDX-V modems are compatible with the ITU-TV.92 protocol that provide

quick connections, downstream transmissions at speeds up to 56K bps, and upstream transmissions at speeds up

to 48K bps when connected to V.92-compatible Internet Service Providers. The V.92 protocol is able to send

downstream from the Internet to your computer at these speeds because data on the telephone network

typically is converted from digital to analog only once before it reaches your modem. Upstream transmissions and

transmissions between client modems are limited to 33.6K bps, as are upstream transmissions that are converted

more than once on the telephone lines.

Modem features include Plug and Play operation. In standard mode, the modem can store up to four command

lines or telephone numbers of up to 40 characters each in nonvolatile memory. Other modem capabilities include

modem-on-hold, AT&T calling card tone detection, pulse and tone dialing, adaptive answer, V.42bis and V.44 data

compression, and self-resetting lightning protection.

Please note that some V.92 features are turned off in the factory default configuration, and may need to be

turned on, depending on your needs.

Related Documents

Download related documents from www.multitech.com/man.go.

●AT Command Reference Guide (S000273)

●+V Voice Command Developer's Guide (S0000099)

●Fax Enhancements (S0000279)

●Fax Developer's Guide Classes 2 and 2.0/2.1 (S0000239)

●Fax Developer's Guide Classes 1 and 1.0 (S0000262)

●Fax Overview Developer's Reference (S0000265)

Package Contents

●One MultiModem ZDX (MT5656ZDX)

●One set of four self-adhesive rubber feet

●One power supply

●One RS-232 cable (a DB9F to DB25M serial cable)

●One RJ-11 telephone cable

6 Multi-Tech Systems, Inc. MT5656ZDX User Guide

You Need

●A computer with an available serial port

●A nearby AC power outlet

●A nearby phone jack

●Optional: If you want speakerphone functions along with the ability to record sound or .WAV files through the

sound card at the same time, you need:

●One stereo PC microphone

●One stereo male to male patch cord

●One sound card

●Speakers

Technical Specifications

Feature

Description

Server-to-Client Data Rates

V.90 speeds when accessing a V.90 or V.92 server 1

Client-to-Server Data Rates

Up to 50Kbps when accessing a V.92 server1; otherwise, the same as client-

to-client data lines.

Client-to-Client Data Rates

33600,31200, 28800, 26400, 24000, 21600, 19200, 16800, 14400, 12000,

9600, 7200, 4800, 2400, 1200, 0-300 bps

Fax Data Rates

14400, 12000, 9600, 7200, 4800, 2400, 1200, 0-300 bps

Data Format

Serial, binary, asynchronous

Modem Compatibility

ITU-T V.92, V.90, V.34 enhanced, V.34, V.34bis, V.32, V.22bis, V.22; Bell

212A and 103; ITU-T V.21; V.42, V.42bis, V.44

Fax Compatibility

T.4, T30, V.21, V.27ter, V.29, V.34, V.17; TIA/EIA 578 Class 1 and Class 2,

TR29.2

Video Compatibility

ITU-T V.80 for H.34 video conferencing

Voice Compatibility

AT+V/TAM command set

Voice Mode Sampling

Up to 44.100 KHz (down-sampled to 11.025 KHz)

Error Correction

ITU-T V.42 (LAP-M or MNP 4)

Data Compression

ITU-T V.44 (4:1 throughput), V.42bis (4:1 throughput), MNP 5 (2:1

throughput)

Speed Detection

Automatic speed detection and switching between available speeds

Speed Conversion

Serial port data rates adjustable to 300; 1200; 2400; 4800; 9600; 19,200;

38,400; 57,600; 115,200 bps

Operation Modes

Fax online modes, full duplex data over dial-up; voice

Flow Control

XON/XOFF (software), RTS/CTS (hardware)

Intelligent Features

Plug and play, full AT command compatible, autodial, redial, repeat dial,

pulse or tone dial, dial pauses, auto answer, adaptive answer; EIA extended

auto mode; caller ID, adaptive line probing; automatic symbol and carrier

frequency during start-up, retrain and rate renegotiation, DTMF detection,

call status display, auto-parity and data rate selections, keyboard-controlled

modem options, non-volatile memory, US Caller ID reporting; quick-connect

startup, TAPI compliant.

Command Buffer

40 Characters

Chapter 2 - Installation

Feature

Description

Transmission Level

-11 dBm (North America and Pan Euro) - varies by country setting

Frequency Stability

±0.01%

Receiver Sensitivity

-43 dBm under worst-case conditions

AGC Dynamic Range

43 dB

Connectors

Two RJ-11 phone jacks, DB25F RS-232C connector, power connector

Cables

One modular telephone cable

Diagnostics

Local analog loop, local digital loop, remote digital loop

Speaker

Speaker for call progress monitoring

Speaker and Microphone Jacks

MultiModemZDXV

Manual Controls

Power switch

Environmental

Temperature range 0°–50°C (32°–120°F); humidity range 20–90% (non-

condensing)

Storage Temperature

-10° to +85°C (14°- 185° F)

Power Consumption

150 mA @ 9 VDC

Dimensions

10.8 cm wide x 14.8 cm long x 2.9 high (4.25” × 5.8” x 1.15”)

Weight

224 g (8 oz)

Operating Systems

Tested for use with Windows 2000+ and Linux (2.2.x kernel)

Warranty

2 years

1Though these modems are capable of 56K bps download performance, line impairments, public telephone

infrastructure and other external technological factors currently prevent maximum 56K bps connections.

8 Multi-Tech Systems, Inc. MT5656ZDX User Guide

Chapter 2 - Installation

Analog Telecom Safety Warnings

Before servicing, disconnect this product from its power source and telephone network. Also:

●Never install telephone wiring during a lightning storm.

●Never install a telephone jack in wet locations unless the jack is specifically designed for wet locations.

●Use this product with UL and cUL listed computers only.

●Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the

network interface.

●Use caution when installing or modifying telephone lines.

●Avoid using a telephone during an electrical storm. There may be a remote risk of electrical shock from

lightning.

●Do not use a telephone in the vicinity of a gas leak.

CAUTION: To reduce the risk of fire, use only 26 AWG or larger UL Listed or CSA Certified telecommunication

line cord.

Avertissements de sécurité télécom analogique

Avant de l'entretien, débrancher ce produit de son réseau d'alimentation et de téléphone. également:

●Ne jamais installer du câblage téléphonique pendant un orage électrique.

●Ne jamais installer de prises téléphoniques à des endroits mouillés à moins que la prise ne soit conçue pour

de tels emplacements.

●Utilisez ce produit avec UL et cUL ordinateurs répertoriés seulement.

●Ne jamais toucher fils ou des bornes téléphoniques non isolés à moins que la ligne téléphonique n'ait été

déconnectée au niveau de l'interface réseau.

●Faire preuve de prudence au moment d'installer ou de modifier des lignes téléphoniques.

●Éviter d'utiliser le téléphone pendant un orage électrique. Il peut y avoir un risque de choc électrique causé

par la foudre.

●N'utilisez pas un téléphone à proximité d'une fuite de gaz.

ATTENTION: Pour réduire les risques d’incendie, utiliser uniquement des conducteurs de télécommunications

26 AWG au de section supérleure.

Chapter 2 - Installation

Installing on a Windows Computer

Connecting the Modem to Your System

Turn off your computer. Place the modem in a convenient location, then connect it to your computer’s serial port,

to the phone line, to AC power, and to your phone (phone is optional).

1. Connect the Modem to Your PC (RS-232 Connection).

Plug one end of the RS-232 serial cable into the RS-232 connector on the modem, and plug the other end into

a serial port connector on your computer.

2. Connect the Modem to the Telephone Line (Line Connection)

Plug one end of the phone cable into the modem’s LINE jack and the other end into a phone wall jack. The

phone cable is included with your modem.

Note: The LINE jack is not interchangeable with the PHONE jack. Do not plug the phone into the LINE jack

or the line cable into the PHONE jack.

3. (Optional) Connect the Modem to the Phone.

For voice-only calls, plug a phone into the modem’s PHONE jack.

4. Connect the Power

Make sure the power switch is set to OFF. The power switch is located on the side panel of the modem.

Plug the power supply into a power outlet or power strip. Plug the other end into the PWR jack on the

modem.

CAUTION: Use only the power supply cable supplied with the modem. Use of any other power supply voids

the warranty and can damage the modem.

Chapter 2 - Installation

10 Multi-Tech Systems, Inc. MT5656ZDX User Guide

About Power Connection, Surge Protectors, and Lightning

Power surges and other transient voltages on power lines, such as those caused by lightning strikes, can

damage or destroy your modem. Therefore, we recommend that you plug the modem into a surge protector

rather than directly into a wall outlet, preferably a surge protector that provides protection against electrical

spikes on the phone line as well as on the power line. Note that not even a surge protector can guard against

damage from a nearby lightning strike. During an electrical storm, it is safest to unplug your computer

equipment from both the power outlet and the phone line.

Power-On Test

Test the modem by turning it on (an on-off switch is located on the side panel). When you apply power, the

modem performs a diagnostic self-test. The PWR indicator lights; and if a terminal program is running, the TR

indicator also lights. If this does not happen, check that the power switch is on, the power supply is solidly

connected, and the AC outlet is live. If these measures do not work see the Troubleshooting chapter.

The Federal Communications Commission (FCC) and Industry Canada impose certain restrictions on equipment

connected to public phone systems. For more information, see Appendix A.

Connecting Voice (Voice option only)

1. Connect the Microphone

For voice mail or speakerphone applications, plug an unamplified microphone into the MIC jack on the side

of the modem. The microphone should have a stereo 1/8-inch (3.5mm) mini plug. Do not use a monophonic

microphone.

2. Connect the Speaker

For speakerphone or voice mail applications, use a 1/8-inch (3.5mm) plug male-to-male stereo patch cord to

connect the SPKR jack on the side of the modem to the LINE IN jack on your sound card. If your sound card

does not have a LINE IN jack, use its MIC jack. The stereo male-to-male patch cord can be purchased at a

local PC retail store.

If you do not have a sound card, you can plug an amplified speaker directly into the SPKR jack.

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