Mitel SX-200 User manual

SUBATTENDANT USER GUIDE FOR THE

SUPERSET™ 4150 TELEPHONE

DUE TO THE DYNAMIC NATURE OF THE PRODUCT DESIGN, THE INFORMATION CONTAINED IN

THIS DOCUMENT IS SUBJECT TO CHANGE WITHOUT NOTICE. MITEL CORPORATION, ITS

AFFILIATES, AND/OR ITS SUBSIDIARIES ASSUME NO RESPONSIBILITY FOR ERRORS AND

OMISSIONS CONTAINED IN THIS INFORMATION.

Trademark of MITEL Corporation.

Contents

Introduction 1

Using the LDN Keys 1

Calls Waiting Indication 1

Using the Hold Position Keys 2

Setting DND on an Extension 3

Using Paged Hold Access 3

Handling Recalls 4

Setting Up Advisory Messages on an Extension 4

Setting Up Call Forwarding on an Extension 5

Setting the System Date and Time 7

Call Blocking 7

Setting and Canceling Wake-up Calls 8

Call Logging 9

Call Logging - Administration 10

Programming System Abbreviated Dial Numbers 11

Introduction

If your SUPERSET 4150 has been programmed to provide Enhanced

Subattendant features, then the features in this guide are available to you. These

features are provided in addition to those already available on your telephone.

As a Subattendant, you can perform functions for other extension users. These

functions include programming Call Forwarding, Advisory Messages, and Do Not

Disturb.

As a Subattendant set, your SUPERSET 4150 can have up to three Line Keys

programmed as Listed Directory Number (LDN) keys. Up to six Line keys can be

programmed as Hold Position keys. One Line Key is usually programmed as a

Recall key.

Using the LDN Keys

The LDN keys act as call queuing indicators. Unlike Line Keys, you can’t use

them for placing calls or having conversations. When you answer an LDN call,

the call is automatically connected to your Prime or Intercom Line.

To answer LDN calls on a first-come, first-served basis:

•Do one of the following:

−Lift the handset for a private conversation.

−Press SPEAKER for a handsfree conversation.

To selectively answer LDN calls:

•Press the LDN key of the desired call

The call is connected to your Prime line.

Calls Waiting Indication

As a Subattendant, you may have calls queued and waiting to be answered. The

Calls Waiting Indicator in the top right corner of the display shows the total

number of calls in the queue. Only calls ringing the LDN keys or the Recall key

appear on the Calls Waiting indicator.

Using the Hold Position Keys

The HOLD POSITION keys allow you to answer an LDN call or a call to your

Prime (Intercom) line without having to terminate your current call first.

To place a call on hold using a HOLD POSITION key:

•Press a free HOLD POSITION key.

The associated Line Appearance indicator flashes, and the Add Held

softkey appears on the display.

To retrieve a call from a Hold Position key:

•Press the HOLD POSITION key.

The held call is transferred to your Prime line and the Prime Line

Appearance indicator changes to solid (on) to indicate an active call. The

Hold Position indicator goes blank indicating an empty Hold Position.

To add a call on hold to a current conversation:

•Do one of the following:

−Press the Add Held softkey for a private conversation.

−Select a line for a handsfree conversation, and then press the

Add Held softkey.

•Press the desired Hold Position key.

The held call is transferred to the current conversation and the associated

line appearance indicator changes from a flashing (on) state to an

inactive (off) state.

Setting DND on an Extension

You can set up or cancel Do Not Disturb (DND) on behalf on other users.

To set up or cancel Do Not Disturb on an extension:

•Press SUPERKEY.

•Press the Stations softkey.

•Dial the extension number.

•Press the Do Not Disturb softkey.

The top right portion of your display shows whether DND is On or Off at

the extension.

•Press the SUPERKEY to exit.

Using Paged Hold Access

If your system has paging equipment, you can place an incoming call on hold,

page the called party, and then announce the digits the person needs to dial to

pick up the call.

To page someone to pick up a call on hold at your telephone:

•Place the incoming call on hold using a a free HOLD POSITION key.

•Do one of the following:

−Press the Page softkey.

−Dial the ”Paging Access to Specific Zones“access code, followed

by the number (1-9) of the desired paging zone.

•Page the party and tell the person to dial the digits shown on our your

display to pick up the call.

If the person is unable to pick up the call, your telephone is automatically

recalled.

Handling Recalls

Calls you handle that go unanswered or that are left on hold too long recall your

SUPERSET 4150. Recalls are automatically connected to your Prime line,

except when you use the Recall key to answer them.

To answer a recall:

•Do one of the following:

−Lift the handset for a private conversation.

−Press Speaker for a handsfree conversation.

−Press Recall to avoid recalls tying up your Prime line.

Setting Up Advisory Messages on an Extension

You can read another extension’s currently displayed advisory message, or

choose one for display on the telephone, or program one for display.

To set up an Advisory Message:

•Press SUPERKEY.

•Press the Stations softkey.

•Dial extension number.

•Press the Advisory Msg softkey.

•Find the desired message using the Next Msg, Previous Msg and/or

Show Msg No. softkeys.

•Press the Turn Msg On softkey.

•Do one of the following:

−Press the Turn Msg On softkey.

−Press the Create Msg softkey to create a custom message, and

then press the Turn Msg On softkey.

To cancel an Advisory Message:

•Press SUPERKEY.

•Press the Stations softkey.

•Dial the extension number.

•Press the Advisory Msg softkey.

The currently displayed message appears on your display.

•Press the Turn Msg Off softkey.

Setting Up Call Forwarding on an Extension

You can set up and cancel Call Forwarding on behalf of an extension. You can

also check the extension to determine its Call Forwarding status.

Depending on the programming of the other extension, two types of Call

Forwarding may be available: Regular and Split. Split Call Forwarding allows you

to redirect internal and external calls to different destinations (extensions).

Regular Call Forwarding allows you to redirect all calls to the same destination.

To check the Call Forwarding status of an extension:

•Press SUPERKEY.

•Press the Stations softkey.

•Dial the extension number.

•Press the Forwarding softkey.

Your displays shows either NOT PROGRAMMED, or the current Call

Forwarding status for that extension.

•Do one of the following:

−Press SUPERKEY to exit.

−Continue with programming as described in the next two sections.

To program or change Call Forwarding on an extension:

•Check the Call Forwarding status of the extension.

•Press the Change softkey.

•Press the appropriate softkey for the required type of Call Forwarding.

•Press either the Internal or External softkey. (This step is not

required for Regular Call Forwarding.)

•Do one of the following:

−Enter the number of the extension you want the calls

forwarded to.

−Press the Current No. softkey if the number displayed is the

number you want calls forwarded to.

•Press the Save/On or Save/Off softkey. (The Save/Off softkey is

available with Split Call Forwarding only.)

•Do one of the following:

−Press SUPERKEY to exit (not required for Regular Call

Forwarding).

−Set up the other type of Call Forwarding, and then press

SUPERKEY to exit.

To turn Call Forwarding on or off:

•Check the Call Forwarding status of the extension.

•Do one of the following:

−For Split Call Fowarding: press the Int Fwd On or the Ext Fwd On

softkey or the Int Fwd Off or the Ext Fwd Off softkey.

−For Regular Call Forwarding: press the Turn Fwd On or the Turn

Fwd Off softkey.

•Do one of the following:

−Press SUPERKEY to exit.

−Turn off the other type of Call Forwarding, and then press

SUPERKEY to exit (for Split Call Forwarding).

Setting the System Date and Time

You can change the time and date that appears on all SUPERSET telephones

equipped with displays. The time can be displayed in either a 12- or 24-hour

format, depending on system programming.

To set the system time:

•Press the SUPERKEY.

•Press the More softkey three times.

•Press the Time softkey.

•Enter the time in the indicated format.

•Press the AM or PM softkeys (if necessary).

•Press the Save softkey.

To set the system date:

•Press the SUPERKEY.

•Press the More softkey three times.

•Press the Date softkey.

•Enter the date in the indicated format.

•Press the Save softkey.

Call Blocking

Call Blocking prevents guests from placing calls to other rooms.

To activate or deactivate Call Blocking:

•Press the CALL BLOCK key.

Call blocking is in effect when the CALL BLOCK key is lit.

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