Mitel 5020 User manual

USER GUIDE

IP Phone

5020

MITEL NETWORKS

3300 ICP - 7.0

-i-

Contents

ABOUT YOUR PHONE 1

Using the 5020 IP Phone in Remote Mode 2

About Feature Access Codes 2

For Users on Resilient 3300 ICP Systems 2

TIPS FOR YOUR COMFORT AND SAFETY 2

Don't cradle the handset! 2

Protect your hearing 3

Adjusting the viewing angle 3

Changing Handsets 4

CUSTOMIZING YOUR PHONE 5

Ringer Control 5

Handset Receiver Volume Control 5

Speaker Volume Control 5

Display Contrast Control 5

Feature Keys 6

Language Change 6

MAKING AND ANSWERING CALLS 7

Make a call 7

Answer a call 7

Phonebook 7

Redial 8

Redial - Saved Number 8

Speed Call Keys 9

Speed Call - Personal 10

Handsfree Operation 11

Auto-Answer 12

Group Listen 12

-ii-

CALL HANDLING 13

Hold 13

Transfer 13

Conference 14

Conference Split 14

Add Held 14

Swap 14

Call Forward 15

Call Forward - Remote 16

Call Forward - End Chaining 16

Call Forward - Forced 17

Call Forward - Override 17

Messaging - Advisory 17

Messaging - Callback 18

Messaging - Cancel Callback 19

Messaging - Cancel All Callbacks 19

USING ADVANCED FEATURES 20

Account Codes 20

Attendant Call Hold - Remote Retrieve 20

Call Park 21

Call Pickup 22

Campon 22

Do Not Disturb 22

Override 23

Paging 23

Direct Paging 24

Reminder 25

Headset Operation 25

Headset Operation (with Feature Control Switch) 26

Music 27

Group Paging / Meet Me Answer 27

Trunk Flash 28

Record a Call 29

Hot Desking 30

Call History 31

Tag Call 32

-1-

ABOUT YOUR PHONE

The MITEL NETWORKS 5020IP Phone has ten fixed-function keys

(SUPERKEY, TRANS/CONF, REDIAL, MESSAGE, HOLD, CANCEL,

SPEAKER, MICROPHONE, , ) and 14 personal keys with built-in status

indicators. The personal key on the bottom right is always your Prime Line;

the remaining personal keys can be programmed as:

zFeature keys (for example, Swap). You can program feature keys from

your phone or using the Desktop Tool. Your administrator can also

program feature keys.

zSpeed Call keys. You can program speed call keys from your phone, or

using the Desktop Tool.

zLine Appearances. Only the administrator can program line appearances.

Note: For more information on the Desktop Tool, talk to your system

administrator.

Your phone also features display-assisted selection of features, on-hook

dialing, and a large Message Indicator.

Note: When using the SuperKey, press Cancel to back up one menu level.

IMPORTANT NOTE FOR HEADSET USERS:

Mitel Networks Headsets with Feature Control Switch (PN9132-800-500-

NA/9132-800-501-NA) must be installed in the dedicated headset jack (the

ack nearest the front of the phone). Installation will disable your handset

microphone. Disconnecting the headset at the jack or at the quick-

disconnect plug restores handset operation.

Phone status indicators

When line is the indicator is

Idle Off

Busy On

Ringing Flashing slowly

On hold at your phone Flashing rapidly

On hold at another phone

Flashing slow on/fast off

-2-

Using the 5020 IP Phone in Remote Mode

Remote Mode allows the 5020 IP Phone to be used in the home or in other

locations away from the office. For information on how to program the 5020

IP Phone for remote operation, refer to the Remote IP Phones Guide

available at www.mitel.com

About Feature Access Codes

Use of some features requires dialing access codes. The codes are flexible

and may be different than those in this guide. Ask your Administrator for a

list of codes you should use.

For Users on Resilient 3300 ICP Systems

If durin

a call, you hear two beeps repeated every 20 seconds it means that

your phone is switching to a secondary 3300 ICP system. The call continues

but the keys and features on your phone stop working. The keys and most

features begin working again after you hang up. Normal operation resumes

when your phone switches back to the primary system. If your phone is idle

and switched to the secondary system, you'll see a flashing rectangle on the

display. The rectangle remains until the switch to the primary system is

complete.

TIPS FOR YOUR COMFORT AND SAFETY

Don't cradle the handset!

Prolon

ed use of the handset can lead to neck, shoulder, or back discomfort,

especially if you cradle the handset between your ear and shoulder. If you

use your phone a lot, you may find it more comfortable to use a headset.

See Headset Operation (with Feature Control Switch) for more information.

-3-

Protect your hearing

Your phone has a control for ad

ustin

the volume of the handset receiver or

headset. Because continuous exposure to loud sounds can contribute to

hearing loss, keep the volume at a moderate level.

Adjusting the viewing angle

The stand built into your phone tilts to give you a better view of the keys.

To tilt your phone for better viewing:

1. Press the tilt-release paddle on the phone base.

2. Tilt your phone to the desired angle.

3. Release the tilt-release paddle.

-4-

Changing Handsets

Your 5020 IP Phone is compatible with several specialty handsets. To

remove the handset shipped with your phone from the handset cord:

1. Bend a paper clip to produce approximately 4 cm (1.5 in.) of straight

wire.

2. On the handset, locate the plastic groove leading into the handset jack.

The groove is on the side of the jack that is closest to the handset

microphone.

3. Slide the end of the wire into the handset jack along the groove until it

stops underneath the handset cord clip.

4. While gently pulling on the handset cord, use the wire to pry the clip

upward. The cord will separate from the handset.

5. Store the original handset in a safe place.

-5-

CUSTOMIZING YOUR PHONE

Ringer Control

To adjust the Ringer Volume while the phone is ringing:

zPress , ).

To adjust the Ringer Pitch while the phone is idle:

1. Press SUPERKEY.

2. Press the No softkey until "Ringer Adjust?" appears.

3. Press the Yes softkey.

4. Press the Yes softkey.

5. Press , ).

6. Press SUPERKEY.

Handset Receiver Volume Control

To adjust the Handset Receiver Volume when you are using the

handset:

zPress , ).

Speaker Volume Control

To adjust the Speaker Volume when making an on-hook call or when

listening to background music:

zPress , ).

Display Contrast Control

To adjust the Display Contrast while your phone is idle:

zPress , ).

-6-

Feature Keys

To display information about a key:

1. Press SUPERKEY.

2. Press a personal key or REDIAL.

3. Press SUPERKEY.

To re-program a personal key:

1. Press SUPERKEY.

2. Press the No softkey until "Personal Keys?" appears.

3. Press the Yes softkey.

4. Press a personal key that isn't a line key.

5. Press the Change softkey.

6. Press the No softkey until the desired feature appears.

7. Press the Yes softkey.

8. Press SUPERKEY.

Language Change

To change the display language:

1. Press SUPERKEY.

2. Press the No softkey until "Language?" appears.

3. Press the Yes softkey.

4. Press the Change softkey.

5. Press the No until the desired language appears.

6. Press the Yes softkey.

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