Mitel Mitel 5330 User manual

MITEL 5330 IP Phone User Guide

Northwestern Michigan College

The Mitel®5330 IP Phones is a full-featured, dual port, dual mode enterprise-class

telephone that provides voice communication over an IP network. It has a large

graphics display (160 x 320) and self-labeling keys. The 5330 IP Phone offers 24

programmable multi-function keys for one-touch feature access. The 5330 phone

provides ten fixed feature keys for convenient access to features such as Conferencing,

Redial, and many customizable user settings as well as navigational keys to access

various screens and application layers. The 5330 phone also feature a PC Companion

application, which is a PC-based desktop programming tool, that allows you to easily

configure your phone from your Personal Computer (PC).

The 5330 IP Phone

Feature Function

1) Display Provides a large, high-resolution viewing area that assists you in selecting

and using phone features.

2) Ring/Message Flashes to signal an incoming call and to indicate a

message waiting in your voice mailbox.

3) Volume, Speaker Provide the following audio control

capability: and Mute controls

(UP) and (DOWN) provide

volume control for the ringer, handset, and

handsfree speakers.

(SPEAKER) enables and disables Handsfree mode.

4) Fixed Function Keys

Gives you access to the following phone functions:

• (APPLICATIONS): provides access to menus for your phone's

additional features.

• (CANCEL): ends a call when pressed during the call, and,

when you are programming the phone, eliminates any input and

returns to the previous menu level.

• (REDIAL): calls the last number dialed.

• (HOLD): places the current call on hold.

• (TRANS/CONF): initiates a call transfer or establishes a three-

party conference call.

• (MESSAGE): provides access to your voice mailbox and flashes to

notify you of messages waiting in your voice mailbox.

Note : The Ring/Message indicator also flashes when messages are

waiting.

5) Keypad Use to dial.

6) Navigation Page Keys

Use to display additional pages of information.

7) Programmable Feature Keys and Softkeys.

Provides 24 self-labeling keys that can be programmed as speed call

keys, fixed function keys, hard keys, applications, or line appearance

keys, according to your communication needs. On your home page, the

bottom key is always your Prime Line key. The top keys above the dark

line are softkeys.

8) Handsfree Speaker

Provides sound for Handsfree calls and background music.

9) Handset Use for handset calls. If you are in headset or handsfree mode, you do

not need to use the handset.

Adjust the viewing angle

The stand built into your phone tilts to give you a better view of the

keys.

To tilt your telephone for better viewing:

1. Turn the phone so that the front faces away from you.

2. Hold the base unit firmly and press the release tabs on the sides of the stand

To detach the base unit.

3. Hinge the hooks of the base unit into the notches on the back of the phone and

snap into place as follows:

a) For a high-angle mount, hinge the two lower hooks into the bottom set of

notches and snap the two upper hooks into the middle set of notches.

b) For a low-angle mount, hinge the two lower hooks into the middle set of notches

and snap the two upper hooks into the top set of notches.

5340 and 5330 IP Phone Window

1) Softkeys

Allow you to access specific call control features, which are context sensitive. Non-programmable

feature keys, which are specific to the application or state of the set. The 5330 provides three

softkeys.

2) Programmable Launch specific call control features

Use the

Settings

application or the PC Keys Companion application to program these keys.

The 5330 provides 8 per page (a maximum of 23 programmable keys plus 1 prime line

key). For instructions on programming the keys, see Programming Features on Your Keys.

3) Navigation Page

Display additional pages of information. The 5330 has two page navigation keys; back and next.

4) Status Line

Displays time, date, and icons indicating feature states as follows:

Message Waiting ( ) - Indicates new voice mail.

Headset ( ) - Indicates that the phone is in headset mode.

DND ( ) - Indicates DND (Do not disturb) mode.

Logged in as ( ) - Indicates that a hot desk user is logged in.

Conference Unit ( )- Indicates that the Conference Unit is connected and

turned on.

5) Information Area

Provides prompts in most phone applications. Content changes based on the application.

6) Footer

Shows context and summary information based on information in the Programmable Keys area,

such as Page Indicators, numbers or items, and so forth.

MAKING AND ANSWERING CALLS

You can make a call using one of the following methods:

• Dial the number using the dialpad (must dial 9 for outside dial tone).

• Press the programmed key associated with the party you want to call. For more

information about programming keys, see Programming Features On Your Keys.

• Use Phone Book (see Phone Book below).

Phone Book

To use Phone Book:

1. Press Phone Book (if available) or the key programmed as Phone Book.

2. Enter the name of the desired party, as follows:

• For each letter in the name, press the appropriate key on the keypad until the

letter is shown in the display. For example, if the letter C is required, press the

digit 2 three times.

• Use the <— softkey to correct errors.

• If the next letter in the name is on the same digit key as the previous letter,

press the —> softkey before proceeding.

• If required, press —> softkey to add a space between the first and last name.

3. Press the Lookup softkey.

4. If no match exists, edit the original entry.

5. If more than one match is found, press the Next softkey.

6. Do one of the following:

• To make the call, press the Call softkey.

• To edit the entry, press the Backup softkey.

• To exit, press Cancel or Superkey.

Answer a call

Do one of the following:

• Select the programmable line key.

• Lift the handset or press (SPEAKER).

End a call

Do one of the following:

• Press Hang Up or Cancel, ( )

• Replace the handset.

• Press the key that you have programmed as Cancel.

• If you are in Handsfree mode, press (SPEAKER).

Redial

To redial the last number that you manually dialed:

1. Lift the handset (optional).

2. Press (REDIAL).

Redial – Saved Number

To save the last number that you manually dialed:

1. Lift the handset.

2. Dial *9

To Redial a saved number:

1. Lift the handset.

2. Dial #9

Handsfree Operation

To use Handsfree to make a call:

1. If you want to use a Non–Prime Line, press a Line Appearance key.

Note: Your administrator must program Line Appearances to your phone.

2. Dial the number.

3. Begin speaking when the called party answers. Your phone's Handsfree microphone and

Handsfree speaker transmit and receive audio.

To use Handsfree operation to answer calls:

1. Press the flashing line key.

2. Begin speaking. Your phone's Handsfree microphone and Handsfree speaker transmit

and receive audio.

To hang up while using Handsfree operation:

• Press (SPEAKER).

To turn Mute on during Handsfree operation:

• Press (MUTE). The Mute key light turns ON.

To turn Mute off and return to conversation:

• Press (MUTE). The Mute key light turns OFF.

To disable Handsfree operation:

• Lift the handset.

To return to Handsfree operation:

1. Press (SPEAKER).

2. Hang up the handset.

Mute

Mute lets you temporarily turn your phone's handset, headset or handsfree microphone off

during a call.

To turn Mute on during a call:

• Press (MUTE). The (MUTE) light turns ON.

To turn Mute off and return to the conversation:

• Press (MUTE). The (MUTE) light turns OFF.

Note: If you are on a Handsfree MUTED call and you lift the handset, the handset microphone is

automatically enabled and the MUTE light turns OFF.

CALL HANDLING

Hold

To place a call on Hold:

• Press (HOLD).

To retrieve a call from Hold, do one of the following:

• Lift the handset and press the flashing line.

Transfer

To Transfer an active call:

1. Press (TRANS/CONF).

2. Dial the number of the third party.

3. Do one of the following:

•To complete the Transfer, hang up.

•To announce the Transfer, wait for an answer, consult, and hang up.

•To cancel the Transfer, press (CANCEL).

Conference

To form a Conference when a two–party call is already in place, or to add another party to an

existing Conference:

1. Press (TRANS/CONF).

2. Dial the number of the next party.

3. Wait for an answer.

4. Press (TRANS/CONF).

To leave a Conference:

• Hang up or press (CANCEL).

Conference Split

To Split a Conference and speak privately with the original party:

• Press the Split softkey.

Add Held

To move a call on hold to another line appearance:

1. Press an available line key.

2. Press the AddHeld softkey.

3. Press the flashing line key.

To add a call on Hold to an existing conversation or conference:

1. Press the AddHeld softkey.

2. Press the flashing line key.

Swap

To call another party when you are in an established two–party call:

1. Press (TRANS/CONF).

2. Dial the number.

To alternate between the two parties:

• Press the Trade Calls softkey.

Call Forwarding

Call Forward lets you redirect incoming calls to an alternate number when your phone is busy,

when you're not answering, or all the time.

USING QUICK CALL FORWARD ALWAYS

To program and enable Call Forward Always:

1. Launch Applications • : and press Call Forwarding

2. If a number is already programmed, you can

Press Activate to enable forwarding to the current number

Enter a new destination number and then press Activate.

Note: Call Forward Always takes precedence over all other types of forwarding.

To deactivate Call Forward Always:

1. Launch Applications• : and press Call Forwarding

2. Press Deactivate.

USING OTHER FEATURES

Callback

The Callback feature allows you to be notified when a busy phone becomes free or when a phone

has been used after a no-answer condition was encountered.

To request a Callback when you reach a busy or unanswered station:

1. Press Call Me Back.

2. Hang up.

When the party is available, your phone starts ringing, and the display shows the Callback ringing

indicator.

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