Mitel MiVoice 6940 User manual

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QUICK REFERENCE GUIDE

Quick Reference Guide

Mitel MiVoice 6940 IP Phone

Getting started

Contacts

Voicemail

Settings

Provides

services and

options that

allow you to

customize

your phone

Volume

Mute

Programmable Keys

Up to 96 programmable keys,

a maximum of 16 programmable

Redial

Goodbye

Hold

Ends active

calls and used

Mutes/unmutes

Displays Call

History with a list

Places an active

call on hold or

Displays

a list of your

contacts

Adjusts the

volume of

the ringer,

handset,

speaker,

and headset

Provides

Softkeys

Six state-sensitive

softkeys

service

your voicemail

access to

keys per page

for exiting menus

of outgoing calls

all outgoing audio

on handset,

headset or

speaker

Call History

Displays a list

of missed,

outgoing and

received calls

as well as My

Mobile and

Missed calls

LCD Touchscreen

UI navigation is performed

using the LCD touchscreen.

On the Home screen, swipe left

and right on the programmable

key area to access additional

key pages. In application and

settings menu, swipe up and down

to scroll through lists. To select an

item, tap the respective item on screen.

Speaker/Headset

Toggle the audio between

speaker and headset

resumes a call

from hold

Basic call handling

Making a call

• Lift the handset or press the key, and

dial the number.

• Tap the Line programmable key and dial the

number.

Ending a call

Place the handset back in its cradle, tap the End Call softkey, or press the key.

Answering a call

Lift the handset or press the key for handsfree operation.

Redialing

Tap the Redial softkey once or press the key twice to call the last dialed number

as displayed on the Home screen

Press the key once to access the Call History application with a list of recently

dialed numbers. Swipe up and down to scroll through the entries, select the entry, and

tap the Dial softkey to redial the selected number.

Muting

Press the key while on an active call to mute the microphone for your handset,

headset or speaker. Press the key again to unmute the audio.

Holding and resuming

1. To place an active call on hold, press the key. A (hold) icon flashes on the

applicable Line key.

2. To resume the call, press the key again or tap the respective Line key.

Note: For details on all the available features and options, refer to the Mitel MiVoice 6940 IP Phone

User Guide.

http://www.mitel.com/trademarks.

please refer to www.cmspatents.com.

QUICK REFERENCE GUIDE

Quick Reference Guide

User Interface (UI) overview

Home screen

The Home (default) screen is displayed when the phone is in the idle state. The Home

screen displays status indicators, user directory number, avatar, last dialed number,

time, date and list of programmable softkeys.

Call screen

When on an active call, caller’s avatar, name, number and call duration timer is displayed.

The context-sensitive softkeys are updated with applicable call handling features.

Applications

Contacts

The Contacts application stores personal phone book and directory. The Mitel MiVoice

6940 IP Phone supports a localized Personal directory, interoperability with LDAP

(corporate) directories, and enhanced MobileLink functionality, which allows you to sync

your mobile contacts with your 6940 IP Phone.

Making a call using the Contacts application

1. Press the key to access the Contacts application.

2. Tap the respective contacts folder and scroll through the contacts by swiping up and

down on the list

or 

Tap the search field, enter characters using the on-screen keyboard, and tap the blue

Enter key to use the search feature.

3. When the applicable contact is highlighted, tap the Dial softkey to place a call using

the entry’s default phone number

or

To place a call to a different phone number defined for the entry (for example, a mobile

number), tap the key to access the contact card screen, and then tap the phone

number to dial.

Status Indicators

Network Connected

Call Forward Always

Missed Calls

Do Not Disturb

Date and Time

Programmable Keys

Programmable Key

Page Indicator

State-Sensitive Softkeys

Dots indicate

the number of

programmable key

“pages” and its

relative position.

Call Timer

Caller Avatar

Transfer Softkey

End Call Softkey

Prime Line Key

Solid - Available

Busy

On Hold

Blinking - Ringing

Attempting Connection

Disconnected Search Field

Contact Details

(Avatar, Name

Add New

Contact Softkey

Contact

Delete Contact

Softkey

Dial Softkey

Folders

Bluetooth Enabled

Headset Connected

Mobile Connected

Directory Number

Last Number

Dialed

and Avatar

Contact Card Key

and Number)

Hotdesk User

Scrollbar

Voicemail Pending

Number of

Contacts

in Folder

Caller ID

Conference

Call

Quick Reference Guide

http://www.mitel.com/trademarks.

please refer to www.cmspatents.com.

Call History

The Call History application displays a list of your missed, outgoing and received calls as

well as My Mobile and Missed calls. You can view, delete and dial out to call history

entries as well as copy entries to the Contacts application.

Using the Call History application

1. Press the key to access the Call History application.

2. Tap the respective contacts folder and scroll through the entries by swiping up and

down on the list. To view additional call details, tap the key when the entry is

highlighted.

3. Tap the Dialsoftkey to place a call to the respective entry

or

Tap the Add Contact softkey to copy the entry to your Contacts application

or

Tap the Delete softkey to delete the entry from your Call History.

Voicemail

When voicemail functionality is enabled, the MWI LED on the Mitel MiVoice 6940 flashes

red and the (Voicemail) icon displays on the status bar indicating that voicemail

messages are available. You can access your voicemail service by pressing the

Voicemail key

Visual voicemail

Visual voicemail enables access to voicemail system and displays a count of all, new

and recorded voicemail messages.

All, New, and

Recorded

Voicemails

Dial Softkey

Copy to Contacts

Delete Entry

Softkey

Send Voicemail

Email a Voicemail

Play a Voicemail

Urgent Voicemail

to a Number

Note: Voicemail and visual voicemail functionality must be configured by your System Administrator.

Enabling visual voicemail

1. Press the (Settings) key on the phone to access the Static Settings menu.

2. Tap Voicemail.

3. Tap the key opens Voicemail App checkbox to select the checkbox.

4. Tap Save.

Note: For additional visual voicemail functions, refer to the Mitel MiVoice 6940 IP Phone User Guide.

Note: For security reasons, the password can be enabled only from the user login screen.

Advanced call handling

The Mitel MiVoice 6940 IP Phone provides a method for transferring calls through the

Transfer softkey.

Transferring a call

1. Ensure you are on active call with the party you wish to transfer.

2. Tap the Transfer softkey.

The active call is placed on hold.

3. Enter the transfer recipient’s number and tap Transfer.

Call History

Filters

Dial Softkey

Copy to

Contacts

Call Type Indicator

Missed Call

Received Call

Outgoing Call

Entry Details

(Avatar, Name/

Number, Time, Date)

Delete Entry

Softkey

Scrollbar

Call Details Key

http://www.mitel.com/trademarks.

please refer to www.cmspatents.com.

QUICK REFERENCE GUIDE

Quick Reference Guide

Creating a multi-party conference call

1. Ensure you are on active call with one of the parties with whom you wish to create a

conference.

2. Tap the Add User softkey.

The active call is placed on hold.

3. Enter the conference target’s number.

4. Wait for an answer, consult, and then tap the Join Calls softkey to create the three-

way conference call.

5. Repeat steps 2 to 4 to add an additional party (maximum of seven participants) to the

conference.

Speed Call programmable key configuration

Speed Call

key allows you to dial a specified number with one key press.

Speed Call

keys

can be useful as they can be programmed to dial directly to an internal or external number or

quickly access features that use feature access codes. You can also transfer calls to or

create conference calls using your

Speed Call

keys in place of dialing out manually.

Note: Configuring a programmable key using the press-and-hold method is only available if enabled by

your System Administrator.

Programming a Speed Call key

1. Press and hold the applicable programmable key (for 0-5 seconds) until the Label

Name field is displayed.

2. In the Label Name field, enter a label to apply to the key using the on-screen

keyboard.

3. Tap the Number field and enter a number using the dialpad keys.

4. (Optional) Tap the Private check box to make the key a Private Speed Call key. 

When a Private Speed Call key is tapped, the call is considered private and caller ID

information is not displayed in the phone’s call history.

5. Tap the Save softkey to save the information to the key you selected.

Note: Other features such as Phone Lock, Call Forward Always, Do Not Disturb, Mobile Line, and

Account Code keys can be programmed using the press-and-hold method (if enabled by your System

Administrator). For more information, refer to the Mitel MiVoice 6940 IP Phone User Guide.

MobileLink features

The Mitel MiVoice 6940 IP Phone supports MobileLink, a feature that provides seamless

mobile integration using Bluetooth wireless technology. MobileLink highlights include the

ability to:

• Sync your mobile phone’s contact list and call history with your 6940 IP Phone.

• Answer a mobile phone call using your 6940 IP Phone.

• Move active calls between the 6940 IP Phone and your mobile phone.

Note: MobileLink features are available only if your Administrator has enabled them. Contact your

Administrator for details on how to enable MobileLink functionality on your phone.

Pairing a mobile phone using Bluetooth

1. Press the key and tap the Bluetooth icon.

2. Swipe the toggle switch to the right to enable Bluetooth functionality.

Ensure your mobile phone is discoverable as the Mitel MiVoice 6940 IP Phone

automatically scans for available Bluetooth devices.

Note: For information on how to make your mobile phone Bluetooth discoverable, refer to the

documentation provided with your respective mobile phone.

3. When your mobile phone has

been discovered, tap the

respective entry on the list of

available devices.

A Bluetooth pairing request

displays on both the Mitel

MiVoice 6940 IP Phone and your

mobile device.

4. Ensure the pairing code matches

on both devices and tap Yes on

the Mitel MiVoice 6940 IP Phone

and acknowledge the pairing

request on your mobile phone.

The Mitel MiVoice 6940 IP Phone attempts to pair the mobile phone and if successful,

automatically attempts to connect to the mobile phone.

Note: If pairing or connecting fails, a failed error message displays on screen. Tap Retry to attempt to

pair or connect again, or Cancel to cancel the attempt.

5. Tap the

button to acknowledge the successful connection.



The connected mobile phone is added to the list of

Paired Devices

and is ready to use.

Syncing mobile contacts

The Mitel MiVoice 6940 IP Phone automatically syncs your mobile contacts to the

Contacts application upon pairing and connection.

To manually update your mobile contacts:

Quick Reference Guide

http://www.mitel.com/trademarks.

please refer to www.cmspatents.com.

1. Press the key to access the Contacts application.

2. Tap the Mobile contacts folder.

3. Tap the Update softkey.

The Mitel MiVoice 6940 IP Phone attempts to update and synchronize your mobile

contacts.

Note: If the update fails, a failed to retrieve contacts message displays on screen. Tap Retry to attempt

to update again, or Cancel to cancel the attempt.

Answering an incoming mobile call using your Mitel MiVoice 6940 IP

Phone

When your mobile phone is paired and connected to your Mitel MiVoice 6940 IP Phone,

incoming calls on your mobile phone will be indicated on your 6940 IP Phone as well.

Not Connected

On Hold

Blinking - Ongoing

Call on Mobile

Busy

Blinking - Ringing

Solid - Idle

Mobile Caller ID

Decline Softkey

Caller Avatar

Answer Softkey

Mobile Line Key

Note: A Mobile Line key must be configured to answer an incoming mobile call using your Mitel

MiVoice 6940 IP phone. For more information, refer to the Mitel MiVoice 6940 IP Phone User Guide.

Lift the handset or press the key, blinking Bluetooth Line key, or Answer

softkey for handsfree operation.

Moving the audio of an active mobile call between your mobile phone and

Mitel MiVoice 6940 IP Phone

Tap the Push call softkey to push the mobile call’s audio from your Mitel MiVoice 6940

IP Phone to your mobile phone

Tap the Mobile Line key to pull the mobile call’s audio from your mobile phone to

the Mitel MiVoice 6940 IP Phone.

Syncing mobile call history

The Mitel MiVoice 6940 IP Phone automatically syncs your mobile call history to the Call

History application upon pairing and connection. The My Mobile folder displays your

mobile phone call history (missed, outgoing and received calls) with icons. The Missed

folder displays only your mobile phone missed calls without icons.

To manually update your mobile call history:

1. Press the (Call History) key.

2. Tap the My Mobile or MIssed folder.

3. Tap the Update softkey.

The Mitel MiVoice 6940 IP Phone attempts to update and synchronize your mobile call

history.

Note: For other functions, such as viewing mobile call history details, dialing a mobile call history entry,

adding a mobile call history entry to Contacts, and deleting mobile call history, refer to the MitelMiVoice

6940 IP Phone User Guide.

Note: If the update fails, a failed to retrieve contacts message displays on screen. Tap Retry toattempt

to update again, or Cancel to cancel the attempt.

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