Mitel MiVoice 6940 User manual

The trademarks, service marks, logos and graphics (collectively "Trademarks") appearing on Mitel's Internet sites or in its publications are registered and unregistered trademarks of Mitel Networks Corporation (MNC) or its subsidiaries (collectively "Mitel") or others.

Use of the Trademarks is prohibited without the express consent from Mitel. Please contact our legal department at [email protected] for additional information. For a list of the worldwide Mitel Networks Corporation registered trademarks, please refer to the website:

http://www.mitel.com/trademarks.

Mitel’s Power Over Ethernet (PoE) Powered Device (PD) products are covered by one or more of the U.S. patents (and any foreign patent counterparts thereto) identified at Mitel’s website: www.mitel.com/patents. For more information on the PD patents that are licensed,

please refer to www.cmspatents.com.

QUICK REFERENCE GUIDE

Mitel MiVoice 6940/6940w IP Phone - Quick Reference Guide

Getting started

Contacts

Voicemail

Settings

Provides

services and

options that

allow you to

customize

your phone.

Volume

Mute

Programmable Keys

Up to 96 programmable keys,

a maximum of 16 programmable

Redial

Goodbye

Hold

Ends the active

call and used

Mutes/unmutes

Displays Call

History with a list

Places an active

call on hold or

Displays

a list of your

contacts.

Adjusts the

volume of

the ringer,

handset,

speaker,

and headset.

Provides

Softkeys

6 state-sensitive

your

access to

for exiting menus.

of outgoing calls.

all outgoing audio

on handset,

headset or

speaker.

Call History

Displays a

LCD Touchscreen

UI navigation is performed

using the LCD touchscreen.

On the Home screen, swipe left

and right on the programmable

key area to access additional

key pages. In application and

settings menu, swipe up and down

to scroll through lists. To select an

item, tap the respective item on screen.

Speaker/Headset

Toggles the phone’s audio

resumes a call

from hold.

between speaker and

headset.

voicemail

service.

list of your

missed,

dialed, and

answered

calls.

softkeys keys per page

Important Information Regarding Model Variants

A new variant of the 6940 IP Phone is available called the 6940w IP Phone. The 6940w

IP Phone is physically identical to the 6940 IP Phone. There are new features supported

by the 6940w IP Phone relative to the 6940 IP Phone, namely embedded WiFi,

Bluetooth 5.2, IEEE 802.3az standard (Energy Efficient Ethernet) capability. The 6940w

IP Phone also supports the same accessories as the current 6940 IP Phone.

Basic call handling

Making a call

• Lift the handset or press the key, and

dial the number.

• Tap the Line programmable key and dial the

number.

Ending a call

Place the handset back in its cradle, tap the End Call softkey, or press the key.

Answering a call

Lift the handset or press the key for handsfree operation.

Redialing

Tap the Redial softkey once or press the key twice to call the last dialed number

as displayed on the Home screen

or

Press the key once to access the Call History application with a list of recently

dialed numbers. Swipe up and down to scroll through the entries, select the entry, and

tap the Dial softkey to redial the selected number.

Muting or unmuting a call

Press the key while on an active call to mute the microphone for your handset,

headset or speaker. Press the key again to unmute the audio.

Holding and resuming a call

1. To place an active call on hold, press the key. A (hold) icon flashes on the

The trademarks, service marks, logos and graphics (collectively "Trademarks") appearing on Mitel's Internet sites or in its publications are registered and unregistered trademarks of Mitel Networks Corporation (MNC) or its subsidiaries (collectively "Mitel") or others.

Use of the Trademarks is prohibited without the express consent from Mitel. Please contact our legal department at [email protected] for additional information. For a list of the worldwide Mitel Networks Corporation registered trademarks, please refer to the website:

http://www.mitel.com/trademarks.

Mitel’s Power Over Ethernet (PoE) Powered Device (PD) products are covered by one or more of the U.S. patents (and any foreign patent counterparts thereto) identified at Mitel’s website: www.mitel.com/patents. For more information on the PD patents that are licensed,

please refer to www.cmspatents.com.

QUICK REFERENCE GUIDE

Mitel MiVoice 6940/6940w IP Phone - Quick Reference Guide

applicable Line key.

2. To resume the call, press the key again or tap the respective Line key.

User Interface (UI) overview

Home screen

The Home (default) screen is displayed when the phone is in the idle state. The Home

screen displays status indicators, user directory number, avatar, last dialed number,

time, date and list of programmable softkeys.

Call screen

When on an active call, caller’s avatar, name, number and call duration timer is displayed.

Note: For details on all the available features and options, refer to the Mitel MiVoice 6940 IP Phone

User Guide.

The context-sensitive softkeys are updated with applicable call handling features.

Applications

Directory

The Contacts application stores personal phone book and directory. The Mitel MiVoice

6940 IP Phone supports a localized Personal directory, interoperability with LDAP

(corporate) directories, and enhanced MobileLink functionality, which allows you to sync

your mobile contacts with your 6940 IP Phone.

Making a call using the Contacts application

1. Press the key to access the Contacts application.

2. Tap the respective contacts folder and scroll through the contacts by swiping up and

down on the list

or

Mitel MiVoice 6940/6940w IP Phone - Quick Reference Guide

The trademarks, service marks, logos and graphics (collectively "Trademarks") appearing on Mitel's Internet sites or in its publications are registered and unregistered trademarks of Mitel Networks Corporation (MNC) or its subsidiaries (collectively "Mitel") or others.

Use of the Trademarks is prohibited without the express consent from Mitel. Please contact our legal department at [email protected] for additional information. For a list of the worldwide Mitel Networks Corporation registered trademarks, please refer to the website:

http://www.mitel.com/trademarks.

Mitel’s Power Over Ethernet (PoE) Powered Device (PD) products are covered by one or more of the U.S. patents (and any foreign patent counterparts thereto) identified at Mitel’s website: www.mitel.com/patents. For more information on the PD patents that are licensed,

please refer to www.cmspatents.com.

Tap the search field, enter characters using the on-screen keyboard, and tap the blue

Enter key to use the search feature.

3. When the applicable contact is highlighted, tap the Dial softkey to place a call using

the entry’s default phone number

or

To place a call to a different phone number defined for the entry (for example, a

mobile number), tap the key to access the contact card screen, and then tap the

phone number to dial.

Call History

The Call History application displays a list of your missed, outgoing and received calls as

well as My Mobile and Missed calls. You can view, delete and dial out to call history

entries as well as copy entries to the Contacts application.

Using the Call History application

1. Press the key to access the Call History application.

2. Tap the respective contacts folder and scroll through the entries by swiping up and

down on the list. To view additional call details, tap the key when the entry is

highlighted.

3. Tap the Dial softkey to place a call to the respective entry

or

Tap the Add Contact softkey to copy the entry to your Contacts application

or

Tap the Delete softkey to delete the entry from your Call History.

Voicemail

When voicemail functionality is enabled, the MWI LED on the Mitel MiVoice 6940 flashes

red and the (Voicemail) icon displays on the status bar indicating that voicemail

messages are available. You can access your voicemail service by pressing the

Voicemail key.

Visual Voicemail

Visual voicemail enables access tovoicemail system and displays a count of all, new and

recorded voicemail messages.

Enabling visual voicemail

1. Press the (Settings) key on the phone to access the Settings menu.

2. Tap Voicemail.

3. Tap the key opens Voicemail App checkbox to select the checkbox.

4. Tap Save.

Note: Voicemail and visual voicemail functionality must be configured by your System Administrator.

Note: For security reasons, the password can be enabled only from the user login screen.

Note: For additional visual voicemail functions, refer to the Mitel MiVoice 6940 IP Phone User Guide.

The trademarks, service marks, logos and graphics (collectively "Trademarks") appearing on Mitel's Internet sites or in its publications are registered and unregistered trademarks of Mitel Networks Corporation (MNC) or its subsidiaries (collectively "Mitel") or others.

Use of the Trademarks is prohibited without the express consent from Mitel. Please contact our legal department at [email protected] for additional information. For a list of the worldwide Mitel Networks Corporation registered trademarks, please refer to the website:

http://www.mitel.com/trademarks.

Mitel’s Power Over Ethernet (PoE) Powered Device (PD) products are covered by one or more of the U.S. patents (and any foreign patent counterparts thereto) identified at Mitel’s website: www.mitel.com/patents. For more information on the PD patents that are licensed,

please refer to www.cmspatents.com.

QUICK REFERENCE GUIDE

Mitel MiVoice 6940/6940w IP Phone - Quick Reference Guide

Advanced call handling

The Mitel MiVoice 6940 IP Phone provides a method for transferring calls through the

Transfer softkey.

Transferring a call

1. Ensure you are on active call with the party you wish to transfer.

2. Tap the Transfer softkey.

The active call is placed on hold.

3. Enter the transfer recipient’s number and tap Transfer.

Creating a multi-party conference call

1. Ensure you are on active call with one of the parties with whom you wish to create a

conference.

2. Tap the Add User softkey.

The active call is placed on hold.

3. Enter the conference target’s number.

4. Wait for an answer, consult, and then tap the Join Calls softkey to create the three-

way conference call.

5. Repeat steps 2 to 4 to add an additional party (maximum of seven participants) to the

conference.

Speed Call programmable key configuration

A Speed Call key allows you to dial a specified number with one key press. Speed Call

keys can be useful as they can be programmed to dial directly to an internal or external

number or quickly access features that use feature access codes. You can also transfer

calls to or create conference calls using your Speed Call keys in place of dialing out

manually.

Programming a Speed Call key

1. Press and hold the applicable programmable key (for 0-5 seconds) until the Label

Name field is displayed.

2. In the Label Name field, enter a label to apply to the key using the on-screen

keyboard.

3. Tap the Number field and enter a number using the dialpad keys.

4. (Optional) Tap the Private check box to make the key a Private Speed Call key. When

a Private Speed Call key is tapped, the call is considered private and caller ID

Note: Configuring a programmable key using the press-and-hold method is only available if enabled by

your System Administrator.

information is not displayed in the phone’s call history.

5. Tap the Save softkey to save the information to the key you selected.

MobileLink feature

The Mitel MiVoice 6940 IP Phone supports MobileLink, a feature that provides seamless

mobile integration using Bluetooth wireless technology. MobileLink highlights include the

ability to:

• Sync your mobile phone’s contact list and call history with your 6940 IP Phone.

• Answer a mobile phone call using your 6940 IP Phone.

• Move active calls between the 6940 IP Phone and your mobile phone.

The MobileLink feature is supported only on iOS and Android mobile devices.

Pairing a mobile phone using Bluetooth

1. Press the key and tap the Bluetooth icon.

2. Swipe the toggle switch to the right to enable Bluetooth functionality. Ensure

your mobile phone is discoverable as the Mitel MiVoice 6940 IP Phone automatically

scans for available Bluetooth devices.

Note: Other features such as Phone Lock, Call Forward Always, Do Not Disturb, Mobile Line, and

Account Code keys can be programmed using the press-and-hold method (if enabled by your System

Administrator). For more information, refer to the Mitel MiVoice 6940 IP Phone User Guide.

Note: MobileLink features are available only if your Administrator has enabled them. Contact your

Administrator for details on how to enable MobileLink functionality on your phone.

Note: For information on how to make your mobile phone Bluetooth discoverable, refer to the

documentation provided with your respective mobile phone.

Mitel MiVoice 6940/6940w IP Phone - Quick Reference Guide

The trademarks, service marks, logos and graphics (collectively "Trademarks") appearing on Mitel's Internet sites or in its publications are registered and unregistered trademarks of Mitel Networks Corporation (MNC) or its subsidiaries (collectively "Mitel") or others.

Use of the Trademarks is prohibited without the express consent from Mitel. Please contact our legal department at [email protected] for additional information. For a list of the worldwide Mitel Networks Corporation registered trademarks, please refer to the website:

http://www.mitel.com/trademarks.

Mitel’s Power Over Ethernet (PoE) Powered Device (PD) products are covered by one or more of the U.S. patents (and any foreign patent counterparts thereto) identified at Mitel’s website: www.mitel.com/patents. For more information on the PD patents that are licensed,

please refer to www.cmspatents.com.

3. When your mobile phone has

been discovered, tap the

respective entry on the list of

available devices. A Bluetooth

pairing request displays on both

the Mitel MiVoice 6940 IP Phone

and your mobile device.

4. Ensure the pairing code

matches on both devices and tap

Yes on the Mitel 6940 SIP Phone

and acknowledge the pairing

request on your mobile phone.

The Mitel MiVoice 6940 IP

Phone attempts to pair the mobile phone and if successful, automatically connects to

the mobile phone.

5. Tap the OK button to acknowledge the successful connection.

The connected mobile phone is added to the list of Paired Devices and is ready to use.

Contacts application upon pairing and connection.

To manually update your mobile contacts:

1. Press the key to access the Contacts application.

2. Tap the Mobile contacts folder.

3. Tap the Update softkey.

The Mitel MiVoice 6940 IP Phone attempts to update and synchronize your mobile

contacts.

Answering an incoming mobile call using your Mitel MiVoice 6940 IP

Phone

When your mobile phone is paired and connected to your Mitel MiVoice 6940 IP Phone,

incoming calls on your mobile phone will be indicated on your 6940 IP Phone as well.

Lift the handset or press the key, blinking Bluetooth Line key, or Answer

softkey for handsfree operation.

Moving the audio of an active mobile call between your mobile phone and

Mitel MiVoice 6940 IP Phone

Tap the Push call softkey to push the mobile call’s audio from your Mitel MiVoice 6940 IP

Phone to your mobile

or

Tap the Mobile Line key to pull the mobile call’s audio from your mobile phone to

the Mitel MiVoice 6940 IP Phone.

Syncing mobile call history

The Mitel MiVoice 6940 IP Phone automatically syncs your mobile call history to the Call

History application upon pairing and connection. The My Mobile folder displays your

mobile phone call history (missed, outgoing and received calls) with icons. The Missed

folder displays only your mobile phone missed calls without icons.

To manually update your mobile call history:

1. Press the (Call History) key.

2. Tap the My Mobile or Missed folder.

3. Tap the Update softkey.

The Mitel MiVoice 6940 IP Phone attempts to update and synchronize your mobile call

Note: If pairing or connecting fails, a failed error message displays on screen. Tap Retry to attempt to

pair or connect again, or Cancel to cancel the attempt.

Note: If the update fails, a failed to retrieve contacts message displays on screen. Tap Retry to attempt

to update again, or Cancel to cancel the attempt.

Note: A Mobile Line key must be configured to answer an incoming mobile call using your Mitel MiVoice

6940 IP phone. For more information, refer to the Mitel MiVoice 6940 IP Phone User Guide.

The trademarks, service marks, logos and graphics (collectively "Trademarks") appearing on Mitel's Internet sites or in its publications are registered and unregistered trademarks of Mitel Networks Corporation (MNC) or its subsidiaries (collectively "Mitel") or others.

Use of the Trademarks is prohibited without the express consent from Mitel. Please contact our legal department at [email protected] for additional information. For a list of the worldwide Mitel Networks Corporation registered trademarks, please refer to the website:

http://www.mitel.com/trademarks.

Mitel’s Power Over Ethernet (PoE) Powered Device (PD) products are covered by one or more of the U.S. patents (and any foreign patent counterparts thereto) identified at Mitel’s website: www.mitel.com/patents. For more information on the PD patents that are licensed,

please refer to www.cmspatents.com.

QUICK REFERENCE GUIDE

Mitel MiVoice 6940/6940w IP Phone - Quick Reference Guide

history.

PCLink

The Mitel MiVoice 6940 IP Phone supports PCLink, a feature that enables the IP Phone

to be used as the audio device for PC or MAC video collaboration with all the supported

video collaboration applications, for both Windows 10 and MAC operating systems,

through the IP Phone's Bluetooth interface. For more information, see:

• PCLink for 6930 and 6940 Mitel IP Phone Quick Reference Guide - MAC

• PCLink for 6930 and 6940 Mitel IP Phone Quick Reference Guide - Windows

Connecting to WiFi on 6940w IP Phone

The 69340w IP Phone has built-in wireless connectivity and functions as an 802.11a/b/d/

g/n dual-band wireless network device which allows your phone to join a secure, high-

speed network.

You can connect your phone to either a enterprise network or a home network:

•“Connecting to a WPA2 Enterprise network”

•“Connecting to a home network”

To connect to a Wi-Fi network, Wi-Fi functionality must be enabled by your System

Administrator. If Wi-Fi is not enabled Please contact system administrator to enable

Wifi message is displayed on the phone. Tap Close softkey and contact your System

Note: If the update fails, a failed to retrieve contacts message displays on screen. Tap Retry to attempt

to update again, or Cancel to cancel the attempt.

Note: For other functions, such as viewing mobile call history details, dialing a mobile call history entry,

adding a mobile call history entry to Contacts, and deleting mobile call history, refer to the Mitel MiVoice

6940 IP Phone User Guide.

Administrator to enable Wi-Fi.

Connecting to a WPA2 Enterprise network

1. Navigate to Settings > Wi-Fi.

Mitel MiVoice 6940/6940w IP Phone - Quick Reference Guide

The trademarks, service marks, logos and graphics (collectively "Trademarks") appearing on Mitel's Internet sites or in its publications are registered and unregistered trademarks of Mitel Networks Corporation (MNC) or its subsidiaries (collectively "Mitel") or others.

Use of the Trademarks is prohibited without the express consent from Mitel. Please contact our legal department at [email protected] for additional information. For a list of the worldwide Mitel Networks Corporation registered trademarks, please refer to the website:

http://www.mitel.com/trademarks.

Mitel’s Power Over Ethernet (PoE) Powered Device (PD) products are covered by one or more of the U.S. patents (and any foreign patent counterparts thereto) identified at Mitel’s website: www.mitel.com/patents. For more information on the PD patents that are licensed,

please refer to www.cmspatents.com.

2. The Available Networks settings menu is displayed.

3. Tap on the name of the enterprise Wi-Fi network; for example, Mitel from Available

Networks.

4. Enter the domain username of your enterprise network and select the Save softkey.

5. Enter the domain password of your enterprise network and select the Save softkey.

6. The Save and Connect? dialog box appears. Tap Yes to connect. The connected

Note: You can connect to only one network at a time.

Note: If you enter an incorrect password, the following dialog box appears. Ensure you enter the

correct password.

The trademarks, service marks, logos and graphics (collectively "Trademarks") appearing on Mitel's Internet sites or in its publications are registered and unregistered trademarks of Mitel Networks Corporation (MNC) or its subsidiaries (collectively "Mitel") or others.

Use of the Trademarks is prohibited without the express consent from Mitel. Please contact our legal department at [email protected] for additional information. For a list of the worldwide Mitel Networks Corporation registered trademarks, please refer to the website:

http://www.mitel.com/trademarks.

Mitel’s Power Over Ethernet (PoE) Powered Device (PD) products are covered by one or more of the U.S. patents (and any foreign patent counterparts thereto) identified at Mitel’s website: www.mitel.com/patents. For more information on the PD patents that are licensed,

please refer to www.cmspatents.com.

QUICK REFERENCE GUIDE

Mitel MiVoice 6940/6940w IP Phone - Quick Reference Guide

network (Mitel) is listed under Saved Network.

7. To disconnect from WiFi and use the LAN port again, under Saved Network tap

Disconnect softkey.

8. Tap Close softkey to return to the Settings menu.

Note: After the phone restarts the LAN and PC ports are disabled (as it relates to network

communications).

Connecting to a home network

1. Navigate to Settings > Wi-Fi.

2. The Available Networks settings menu is displayed.

3. Tap on SSID (that is, the name of a Wi-Fi network; for example, Home Network) from

Available Networks. If the SSID is secured, a password prompt appears.

Note: You can connect to only one SSID at a time. The SSID can be any alphanumeric, case-sensitive

entry from 2 to 32 characters. The printable characters plus the space are allowed. However, these

characters are not allowed : ?, ", $, [, \, ], and +. In addition, ! # and ; cannot be the first character.

Trailing and leading spaces are not permitted. This means that spaces are allowed within the SSID, but

not as the first or last character, and the period “.” is also allowed.

Mitel MiVoice 6940/6940w IP Phone - Quick Reference Guide

The trademarks, service marks, logos and graphics (collectively "Trademarks") appearing on Mitel's Internet sites or in its publications are registered and unregistered trademarks of Mitel Networks Corporation (MNC) or its subsidiaries (collectively "Mitel") or others.

Use of the Trademarks is prohibited without the express consent from Mitel. Please contact our legal department at [email protected] for additional information. For a list of the worldwide Mitel Networks Corporation registered trademarks, please refer to the website:

http://www.mitel.com/trademarks.

Mitel’s Power Over Ethernet (PoE) Powered Device (PD) products are covered by one or more of the U.S. patents (and any foreign patent counterparts thereto) identified at Mitel’s website: www.mitel.com/patents. For more information on the PD patents that are licensed,

please refer to www.cmspatents.com.

4. Enter the password for the network and select the Save softkey.

5. The Save and Connect? dialog box appears. tap Yes to connect. The connected

network (Home Network) is listed under Saved Network.

6. To disconnect from WiFi (Home Network) and use the LAN port again, under Saved

Network tap Disconnect softkey.

7. Tap Close softkey to return to the Settings menu.

Note: If you enter an incorrect password, the following dialog box appears. Ensure you enter the

correct password.

Note: After the phone restarts the LAN and PC ports are disabled (as it relates to network

communications).

The trademarks, service marks, logos and graphics (collectively "Trademarks") appearing on Mitel's Internet sites or in its publications are registered and unregistered trademarks of Mitel Networks Corporation (MNC) or its subsidiaries (collectively "Mitel") or others.

Use of the Trademarks is prohibited without the express consent from Mitel. Please contact our legal department at [email protected] for additional information. For a list of the worldwide Mitel Networks Corporation registered trademarks, please refer to the website:

http://www.mitel.com/trademarks.

Mitel’s Power Over Ethernet (PoE) Powered Device (PD) products are covered by one or more of the U.S. patents (and any foreign patent counterparts thereto) identified at Mitel’s website: www.mitel.com/patents. For more information on the PD patents that are licensed,

please refer to www.cmspatents.com.

QUICK REFERENCE GUIDE

Mitel MiVoice 6940/6940w IP Phone - Quick Reference Guide

Wi-Fi Network Connected/Wi-Fi Network Disconnected

If your phone successfully connects to the WiFi network, name of connected network is

listed under Saved Network.

If your phone is disconnected from the Wi-Fi network Wi-Fi disconnected symbol is

shown in the Status bar of the Home screen.

Mitel MiVoice 6940 User manual

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