Mitel 6867i Premium Setup guide
AT&T Proprietary (Internal Use Only)
Not for use or disclosure outside the AT&T companies
except under written agreement
State of GA HVS
Mitel 6867i
Phone Set Training
6867i Button Highlights
3.5” QVGA Color LCD
Message Waiting
Indicator
Logo Plate
Transfer
2 Line buttons with
LEDs
Speaker/Headset
combo button with LED
Embedded Handset
Hook Lock
Volume Down/Up
Beam-Forming
Technology (2 mics)
HD
Speakerphone
Presence button
Goodbye, Hold,
Options buttons
Mute button with
LED
4-way Navigation &
Center OK button
Programmable
softkeys (Voice Mail,
Call Fwd, Do Not
Disturb, Call Pull, Call
Park, Park Retrieve) Directory
Conference
Callers List
Redial
4 System/softkeys
(Call Log, Speed 100)
Magnetic Keyboard
Interface
2
6867i Button Highlights
6867i Phone Layout
3
Hold –places an active call on hold.
To retrieve a held call, press Hold
again or Pickup softkey
Options –Accesses services and options to
customize your phone
Mute –Silences you to your caller. You can still
hear them
Volume Control -adjusts volume of handset,
ringer, and speakerphone
Callers List –accesses a list of the last 200 calls
received
Redial –Accesses a list of the last 100 previously
dialed numbers
Line/Call Appearance –Connects you to a
line or call
Speaker/Headset –connect to a caller with
speakerphone or headset
More –used to access additional phone
features.
Navigation button –allows you to navigate
through the phone’s user interface. Center
Select button selects/sets options
Transfer –transfers call to another number.
Conference –used to conference calls
Presence –Not Used
Softkeys –programmable keys.
Goodbye –ends active call
Directory –Not Enabled
Voice Mail Indicator for new messages. The
number in the circle indicates how many
new messages you have.
6867i Phone Layout
Line/Call Appearance –Connects you to a
line or call
6867i &
6869i
Stand
Built-in cable
routing
management
35º
60º
6867i Stand Highlights and LAN
Connections
Reversible Stand
2-Fixed Angle reversible stand
−35º low angle
−60º high angle
Reduced desktop footprint
Easy slide-and-click attachment feature
No screws required
Built-in cable management
4
UI Navigation
UI Navigation is easily performed using the Navigation arrows
located to the right of the LCD screen.
The and Navigation arrows are used to switch to the
different screens and the and Navigation arrows are used to
highlight and scroll through the different lines/calls on the
respective screen. Pressing the center button selects/sets
options and performs various actions (such as dialing out when
in the Directory, Callers, and Redial Lists).
6867i User Interface (UI) Navigation
5
Call Appearances
The 6867i has two hard line/call appearance buttons, each
with a corresponding status light. The two Line buttons are
appearances of the main line (extension) of the phone.
Line/call appearance buttons and lights can represent:
−physical lines,
−calls for your extension, or
−calls from a group that your extension is part of
Pressing a line/call appearance button, connects you to the
line or a call it represents.
The line/call appearance light indicates the status of that
line or call.
When the phone is taken off-hook, the phone automatically
selects a line for you.
6867i Line & Call Appearances
6
Dialing a Number
First, take the phone off-hook by:
−Lifting the handset
−Pressing the Speaker/Headset button or
−Pressing a line/call appearance button .
At the dial tone, enter the number you wish to call. Include a 9 if
it is an external call.
You may also just start dialing a number, and the call will go out.
6867i Making & Receiving Calls
7
Using Hands free Speakerphone and/or Headset
Your phone must be in the Speaker or Speaker/ Headset audio
mode (Under the Options button ).
To dial using hands free, first press the Speaker/Headset button
and enter a number at the dial tone.
To answer a call on your phone using hands free, press the
Speaker/Headset button or the line/call appearance button
If you are in Speaker audio mode, lift the handset to switch
between hands free and handset.
If you are in Speaker/ Headset audio mode, press the
Speaker/Headset button to switch between hands free and
headset.
Press the Goodbye button to end the call.
6867i Making & Receiving Calls
8
Sending an Incoming Call to Voicemail
Send an incoming call directly to voicemail without answering
the call by pressing the Goodbye button without picking up
the handset. If you press the Ignore or Silence softkey, your
phone will stop ringing, but your caller will hear ringing and roll
to voice mail. If you are already on the phone, your incoming
call should ring on your second line and roll to voicemail if you
don’t answer. Your phone screen displays a voicemail icon
displaying the number of pending messages if the caller leaves
a message.
Ending Calls
To end a call, press the Goodbye button or the Drop
softkey. If connected through the handset, you can also place
the handset back on hook to end the call.
6867i Making & Receiving Calls
9
Hold
You can place an active call on hold by pressing the Hold
button . When you place a call on hold, only your phone
can retrieve the call.
With an active call on your line, Press the Hold button .
The screen displays the icon indicating
the call is on hold. Additionally, the line/
call appearance light begins to flash slowly
and after a short time the phone beeps
softly to remind you that you still have a call on
hold.
To resume the call, press the Hold button again, or press
the line button where the call is holding.
6867i Handling Calls -Hold
10
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22
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