Mitel 3300 User manual

User Name: __________________

Extension: ___________________

USER GUIDE

for

CUSTOMER NAME

MITEL 3300 with 6510 Messaging

5224 IP Phone with ACD

PHONE FEATURES

ANSWER AN INCOMING CALL

Lift handset of ringing telephone or press the line key

PLACE AN OUTGOING CALL

Dial outside access code 9

Dial number you wish to call

PLACE AN INTERNAL CALL

Dial extension number

PLACE A CALL ON HOLD

With a call on the line, press (Red Hold Key)

To reconnect with the caller:

Press the blinking line button

TRANSFER A CALL

With a call on the line, press (Trans/Conf)

Dial destination extension number

Announce call (if desired)

Press RELEASE or hang up to transfer call

PLACE YOUR PHONE IN DO-NOT-DISTURB (DND)

Press the DND button

TO CANCEL DO-NOT-DISTURB

Press DO NOT DISTURB feature key again

REDIAL

Press (Redial) to dial last number shown on screen

ADJUST RING VOLUME AND RING TONE

Press (Blue Superkey)

Press NO until Ring Adjust appears

Follow the prompts to adjust the ringer volume and/or ringer tone

When finished press the (Blue Superkey) to exit the

menus

HANDSET AND SPEAKER VOLUME CONTROL

With the handset or speaker active press (Up) ¿& À(Down Arrows)

NOTE: In the phone’s neutral state the ¿& Àkeys will adjust the

display contrast

NOTE: Make sure (Microphone) button is on to be muted during

handsfree call.

CONFERENCE CALL

With a call on the line, press (Trans/Conf)

Dial second party (internal or external)

Press the (Trans/Conf) button to bring all parties

together

The following options are available during the conference:

Split to split all the members of a conference up onto individual

hold slots. Conference members cannot talk with each

other.

Trans/Conf to add callers

Trade to switch between split callers. Continue to select Trade

to cycle through parties in the order they were called.

Trans/Conf to bring all callers back to conference

TO PROGRAM SPEED DIAL BUTTON

Press (Blue Superkey)

Press NO until Personal Key Appears

Press Yes for Personal Keys

Select Key to Program

Press Change

Press Speed Call

Press Yes

Dial [9] and the telephone number or dial extension number

Press Save

TO FORWARD YOUR TELEPHONE

Press (Blue Superkey)

Press NO until you get to CALL FORWARDING

Press YES

Follow screen prompts:

Always

Busy Internal Calls Only

Busy External Calls Only

No Answer Internal Calls Only

No Answer External Calls Only

I Am Here (Remote)

HEADSET

Press Headset to enable the headset

Press Headset to disable the headset

Press the line key to answer a call and press to or replace

handset hang up

CALL HISTORY

Press HISTORY

Press NO until desired call list is displayed

Missed, Answered or Outgoing

Press YES to view the call list

Press ¿& Àto view call history for selected list

Use softkeys under the display for more options

CALL – will call selection from the list

DETAIL – Press CALL to call or EDIT to change the number

DELETE – to delete the entry

Press (Blue Superkey) to exit

DIALING 911 (Calling Emergency Services):

The 911 emergency number is designed to provide immediate access to

emergency services

Lift handset or press SPEAKER

Dial 911 or 9911

Be prepared to verify your location and state the nature of the

emergency

LEASE

OTE

NDER

IRCUMSTANCES

OVE

OUR

HONE

ITHOUT

RIOR

UTHORIZATION

ROM

TAFF

The 911 operator may call back to the main emergency contact number

they have on file to verify the call. If a phone has been moved, the address

information and the call back number received by 911 may not be accurate.

You should provide your location address to the 911 operator.

ACD INFORMATION

ACD LOG IN



Press (Blue Superkey)



Press AGENT LOGIN



Press YES to log in



Enter your agent code ( __ plus your extension)



Press ENTER to exit

ACD LOG OUT



Press (Blue Superkey)



Press AGENT LOGOUT

ALERT



Press ALERT for information on calls waiting



The ALERT key will display the Queue name, followed by

# A (agents available), # CW (calls waiting),

and ??:?? (longest wait time)



The lit ALERT key indicates:

Solid = Caller(s) waiting

Slow Blink = Caller(s) waiting > 20 min.

Fast Blink = Caller(s) waiting >40 min.

MAKE BUSY



Press MAKE BUSY for additional time after a call



Press MAKE BUSY to get back into the ACD group

Superkey Definitions

Phonebook: Displays internal directory at your location

Call Forwarding: Forward your phone instead of going to

voicemail

Always; All calls go to forward destination and will not ring

your phone

B-Int.; Busy Internal calls– Only busy internal calls go to

forward destination

B-Ext.; Busy External calls– Only busy external calls go to

forward destination

NA-Int.; No Answer Internal calls - Only no answer internal

calls go to forward destination

NA-Ext.; No Answer External calls- Only no answer external

calls go to forward destination

I am Here; Remote call forwarding – when at a different

extension you can go to I am here and have your calls

forward to that phone.

Personal Keys: Programming your keys on your phone options

are the following:

Timed Reminder: Used as a alarm clock

Advisory Messages: Allows you to leave an advisory

message for internal calls, used instead of Do Not Disturb

Music; plays music on hold

Do Not Disturb: All calls go directly to voicemail

Auto Answer; calls automatically are answered and over

your speaker (Used with headsets only)

Ring Adjust: Adjusts ring pitch & ring volume

Language: Change the language on your display to Spanish,

French or English

Different options will appear based upon what state your phone is

in; get in the habit of looking at your display!

SETTING UP YOUR VOICE MAIL BOX

(

Use for initial setup of your new voice mailbox from you own phone only

)

Press the VMAIL key

If the systems asks, enter your password (initial password is 1111)

A tutorial will play instructing you on setting up your mailbox…

The voice mail system will:

Prompt you to change your password

Prompt you to record a greeting

Prompt you to record a busy greeting

NOTE: Callers to your phone will hear your busy greeting when

your phone is in use AND when your phone is in Do-Not-Disturb.

Prompt you to record your name

Continue through the tutorial until you hear the attendant say that your mailbox is fully set up!

SAMPLE GREETING:

You have reached the voicemail box of ______________. I’m sorry I missed your call.

Please leave your name and number, and I will return your call as soon as possible.

ACCESSING VOICE MAIL MESSAGES

ACCESSING VOICE MAIL from your phone

•

Press the Vmail key or dial ____

•

Enter your password

ACCESSING VOICE MAIL from a different internal phone

Note: Mailbox of used phone must be setup first or this will not work

Press the Vmail key

•

When system answers, press 6# #

•

Enter your extension number

•

Enter your password

ACCESSING VOICE MAIL when away from the office

•

Call ___-___-____ (backdoor to VM number)

•

When system answers press the #key

•

Enter your extension number

•

Enter your password

•

Make menu choices (menus are listed below)

Main Menu

7Play Play Unread and Read message(s)

6Make Record and send message

8User Options See 8 User Options

0Transfer to 0 Transfer to the Attendant

#Dial ext # Allows you to dial an extension

9eXit Exit menus

Other Menus

7 Play a Message

Select type of message to play

Note: You will only receive all of these prompts if you have both

read and unread messages in your inbox simultaneously.

1Unread Messages

2 Read Messages

9 All Messages

After message has been played:

7Play Again Repeat the message just played

2Answer Answer the message

4Give* Send the message to another mailbox

5Keep Keep the message

3 Discard Discard the message

# Print to fax Print a current view fax to a fax machine

6 Make Make a new message

9 Exit Exit to main menu

8 Skip Msg Skip message and mark as unread

1 Timestamp Plays timestamp and envelope

While message is playing:

61 Pause Pause for 5 seconds

66Rewind Rewinds message 5 seconds

6# Fast Forward Fast forward 5 seconds

*See below Main Menu option 6, Make, for addressing and receipt options

6 Making and Sending Messages

•Enter destination mailbox number (for the Directory press 6

and wait for the prompts) or Distribution List Number

(press 6, followed by the list number)

•Press 1if correct. Press 2if incorrect and re-enter.

•Record the message then press #

After message is recorded

9Send Exit and send your message

7Review Listen to the message you just recorded

3Discard Discard the message

2Append Add to your recorded message

6Message Addressing Options (4 options listed next)

2Confidential -Receiver cannot forwarding message

7Receipt - Receive notice when your message is heard

8 Urgent - Place this message first in the destination mailbox

9 Exit Message Addressing Options - Exit the options menu

8 User Options

4Greetings Record your greetings

7 Personal Change Personal Greeting

2Busy Change Busy Greeting

6Optional* Record Optional Greeting

3Enable Enable or disable Optional Greeting

9 eXit Exit to main menu

6 Name Record your name

7Passcode Change your passcode (4-15 digits)

5Distribution List Set up and send message to more than

one mailbox at a time. You create a

group number and name.

3 Fax Delivery OptsSet default fax number

2 Additional Options Set or edit notification schedules

9Exit User OptionsExit User Options Menu

*Note: An Optional greeting will over-ride both your Personal and Busy greetings

OUTLOOK-VOICEMAILS AND FAXES

TO OPEN A VOICEMAIL OR FAX:

Go to the VOICEMAIL folder in your Outlook

Click on the INBOX

Click on the voicemail or fax to open

Click on the attachment of the voicemail wave file or fax

The voicemail will start to play or the fax attachment will open

Save the voicemail or fax if necessary

TO DELETE A VOICEMAIL OR FAX

Click DELETE (X)

There will then be a line through the name of the sender

Go to EDIT

Click on PURGE DELETED MESSAGES

Then click YES to delete all messages marked for deletion

Once you the message is deleted, it will also delete from your

voicemail box

Notes

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