Mitel 5201 User manual

MITEl

5201

IP Phone

USER GUIDE

@MITEL

it's about

Telephone Status Indicators

Designation Card

About Feature Access Codes

For Users on Resilient 3300 ICPSystems

Tips for Your Comfort and Safety

Adjusting the ringer volume

Adjusting the handset receiver volume

Making and answering calls

Redial

Redial - Saved Number

Hold

Messaging

Callback

Callback -Cancel Individual

Callback -Cancel All

Call Transfer

Conference Calls

Call Forward

Call Forward - Remote

Call Forward -End Chaining

Call Forward - Override

Attendant Call Hold - Remote Retrieve

Call Park

Call Pickup

Camp-on

Do Not Disturb

Override

Paging

Direct Paging

Tag Call

The Mitel Networks 5201 IP Phone is a digital telephone that connects

directly to a 10/1OOBaseTEthernet network. It is supported by the Mitel

Networks 3300 Integrated Communications Platform (ICP) Release 3.1 and

later software.

The 5201 IP Phone has three fixed-function keys along with a Volume

Up/Down key and a standard numeric keypad. The fixed-function keys are

MESSAGE HOLD

and

TRANS/CONF.

1. Handset

2. Speaker

3. Volume Control

4. MessageWaiting Indicator

5. Designation Card

6. Function Keys

7.Keypad

Situation:

Line is idle

Line is ringing

Message waiting/Voice mail

The message waiting indicator is:

Off

Flashing rapidly

Flashing slowly

Designation Card

Use the designation card to write frequently called numbers of feature

access codes.

Note:

Your designation card should show Trans/Conf at the bottom right

of the card. If it does not, get the correct designation card from your

administrator.

Toremove the designation card cover

• Press the tab at the top of the cover downwards, and lift the cover.

Toreplace the designation card cover

• Insert the the cover in the slots right above the function keys,then press

the tab at the top of the cover into place.

Use of some features requires dialing access codes. The codes are flexible

and may be different than those in this guide.Ask your administrator for a

list of codes you should use.

For Users on Resilient 3300 ICP Systems

If during a call, you hear two beeps repeated every 20 seconds it means that

your phone is switching to a secondary 3300 fCP system.The call continues

but the keys and features on your phone stop working.The keys and most

features begin working again after you hang up. Normal operation resumes

when your phone switches back to the primary system.

Tips for Your Comfort and Safety

Don't cradle the handset

Prolonged use of the handset can lead to neck, shoulder, or back discomfort,

especially if you cradle the handset between your ear and shoulder.

Protect your hearing

Your phone has a control for adjusting the volume of the handset receiver.

Becausecontinuous exposure to loud sounds can contribute to hearing loss,

keep the volume at a moderate level.

Adjusting the ringer volume

To acjjust the Ringer Volume while the set is ringing:

• Pressthe Volume control button.

Adjusting the handset receiver volume

To acjjust the Handset Receiver Volume when you are using the

handset:

• Pressthe Volume control button.

Making and answering calls

To make a call:

1. Lift the handset.

2.Dial the number.

To answer a call:

• Lift the handset.

Redial

Toredial the last number that you manually dialed:

1. Lift the handset.

2.Dial *01.

Redial - Saved Number

Tosave the last number that you manually dialed:

1.Lift handset.

2. Dial * *79.

ToRedial a saved number:

1.Lift handset.

2. Dial *6*.

Toplace a call on Hold:

• Press HOLD and replace the handset in the cradle.

Toretrieve a call from Hold:

1.Lift the handset.

2. Press HOLD.

Messaging

If the messaqe indicator is f1ashinqslowly while the phone is not rinqinq, this

indicates that you have a message or a voice mail.

Note:

For voice mail to work properly with the

5201

IP Phone, Call Forward

must be activated. See Call Forward later in this guide for more information.

The response to a message indication changes depending on whether the

caller wants you to call back or if they have left a voice message.

To respond to a message indication:

Lift the handset.

2. Press

MESSAGE.

If the caller has left a voice message,the phone will automatically call

the voice mail system.

If the caller has activated your message indicator instead of leaving a

voice message,the phone will automatically call their number.

To leave a callback message at another extension:

• While listening to ringing or bUsytone, press the

MESSAGE

key.

Thecalled extension user is informed of the message waiting indication by

their Message Indicator flashing and, if they have a display, "MESSAGE

WAITING" on their display.

Callback -

Cancel Individual

To cancel a Callback:

Lift the handset.

2.Dial

*1 .

3. Dial the number of the called extension.

4.Hang up.

Callback - Cancel All

Tocancel all Callbacks:

1.Lift the handset.

2. Dial

3. Hang up.

To Transfer an active call:

1. Press

TRANS/CONF.

2.Dial the number of the third party.

3.Do one of the following:

• To complete the Transfer, hang up.

• To announce the Transfer, wait for an answer, consult, and hang up.

• To retrieve the call, press

TRANS/CONF

and dial

Conference Calls

Toform a Conference when a two-party call is already in place, or to

add another party to an existing Conference:

1.Press

TRANS/CONF.

2.Dial the number of the next party.

3. Wait for an answer.

4.Press

TRANS/CONF.

Toleave a Conference:

• Hang up.

Tosplit a Conference and speak privately with the original party:

1.Press

TRANS/CONF.

2.Dial

*41.

Call Forward lets you redirect incoming calls to an alternate number.

Always redirects all incoming calls regardless of the state of your

telephone. Busy redirects internal calls when your telephone is bUsy, and

No Answer redirects calls after several rings if you don't answer.

For Busy and No Answer Call Forward, you can select the destination

according to the whether the incoming call is internal or external, or use the

same number for all calls.

Note:

You can also forward your calls to your voice mailbox (if available) by

programming the number of your voice mail system (

555 .

Toprogram and activate Call Forward:

1. Lift the handset.

2. Do one of the following:

• To program Call Forward Always, dial

• To program Call Forward Busy, All Calls, dial

*70

• To program Call Forward Busy, Internal Calls, dial

• To program Call Forward Busy, External Calls, dial

• To program Call Forward No Answer, All Calls, dial

*71

• To program Call Forward No Answer, Internal Calls,dial

• To program Call Forward No Answer, External Calls, dial

3.Dial the destination number.

4. Hang up.

Tocancel Call Forward settings:

1. Lift the handset.

2. Do one of the following:

• To cancel Call Forward Busy (internal and/or external), dial

* *

72.

• To cancel Call Forward no Answer (internal and/or external), dial

*74.

• To cancel all Call Forward settings, dial ##8

3. Hang up.

Tocancel all Call Forward types:

1.Lift the handset.

2. Dial ##8.

3.Hang up.

Toforward calls from a remote extension to your current location:

1. Lift the handset.

2.Dial * *8.

3. Dial the extension of the remote extension.

4.Hang up.

Tocancel Call Forward - Remote from the extension that set the

remote forwarding:

1. Lift the handset.

2. Dial

**77.

3. Dial the extension of the remote extension.

4. Hang up.

Tocancel Call Forward - Remote from the extension that was

forwarded:

1. Lift the handset.

2. Dial #8.

3. Hang up.

Call Forward - End Chaining

Toensure that calls do not get forwarded again by the destination

number:

1. Lift the handset.

2.Dial 64.

3. Hang up.

Toagain allow calls to be forwarded by the destination number:

1. Lift the handset.

2. Dial * *73.

3.Hang up.

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