Mitel 5215 User manual

USER GUIDE

3300 ICP - 7.0

-i-

Contents

ABOUT YOUR PHONE 1

Using the 5215 IP Phone in Remote Mode 3

About Feature Access Codes 3

For Users on Resilient 3300 ICP Systems 3

TIPS FOR YOUR COMFORT AND SAFETY 3

Don't cradle the handset! 3

Protect your hearing 4

Angle the phone for easier viewing 4

CUSTOMIZING YOUR PHONE 5

Ringer Control 5

Handset Receiver Volume Control 5

Speaker Volume Control 5

Display Contrast Control 5

Feature Keys 5

Language Change 6

MAKING AND ANSWERING CALLS 6

Make a call 6

Answer a call 6

Redial 6

Redial - Saved Number 7

Speed Call Keys 7

Speed Call - Personal 8

On-Hook Dialing 8

Auto-Answer 8

Group Listen 9

-ii-

CALL HANDLING 9

Hold 9

Attendant Call Hold - Remote Retrieve 10

Transfer 10

Conference 10

Conference Split 11

Swap 11

Call Forward 12

Call Forward - Remote 13

Call Forward - End Chaining 14

Call Forward - Override 14

Messaging - Advisory 14

Messaging - Callback 15

Messaging - Cancel Callback 15

Messaging - Cancel All Callbacks 15

USING ADVANCED FEATURES 16

Account Codes 16

Call Park 17

Call Pickup 18

Campon 18

Do Not Disturb 18

Override 19

Paging 19

Direct Paging 19

Handsfree Operation 20

Headset Operation 21

Headset Operation (with Feature Control Switch) 22

Music 22

Group Paging / Meet Me Answer 23

Trunk Flash 23

Record a Call 24

Hot Desking 25

Tag Call 26

Call History 27

-1-

ABOUT YOUR PHONE

The Mitel Networks 5215 IP phone has ten fixed-function keys ( SUPERKEY,

MESSAGE, HOLD, CANCEL, TRANS/CONF, REDIAL, SPEAKER,

MICROPHONE, , )and seven personal keys with built-in status

indicators. The personal key on the bottom left is always your Prime Line;

the remaining personal keys can be programmed as:

zFeature keys (for example, Swap). You can program feature keys using

the Desktop Tool. Your administrator can also program feature keys.

zSpeed Call keys. You can program speed call keys from your phone, or

using the Desktop Tool.

zLine Appearances. Only the administrator can program line appearances.

Note: For more information on the Desktop Tool, talk to your system

administrator.

Your telephone also features display-assisted selection of features, on-hook

dialing, and a large Message Indicator.

Note: When using the SuperKey, press Cancel or SuperKey to back up

one menu level.

-2-

1. Display

2. Message Waiting Indicator

3. Fixed-Function Keys

4. Volume Control

5. Programmable Feature Keys

IMPORTANT NOTE FOR HEADSET USERS:

Mitel Networks Headsets with Feature Control Switch must be installed in the

dedicated headset jack (the jack nearest the front of the set). Installation

will disable your handset microphone. Disconnecting the headset at the jack

or at the quick-disconnect plug restores handset operation.

Telephone status indicators

When line is the indicator is

Idle Off

Busy On

Ringing Flashing slowly

On hold at your set Flashing rapidly

On hold at another set Flashing slow on/fast off

-3-

Using the 5215 IP Phone in Remote Mode

Remote Mode allows the 5215 IP Phone to be used in the home or in other

locations away from the office. For information on how to program the 5215

IP Phone for remote operation, refer to the Remote IP Phones Guide

available at www.mitel.com

About Feature Access Codes

Use of some features requires dialing access codes. The codes are flexible

and may be different than those in this guide. Ask your Administrator for a

list of codes you should use.

For Users on Resilient 3300 ICP Systems

If durin

a call, you hear two beeps repeated every 20 seconds it means that

your phone is switching to a secondary 3300 ICP system. The call continues

and there is a change in the operation of some keys and features on your

phone. Normal operation resumes when your phone switches back to the

primary system. If your phone is idle and switched to the secondary system,

you'll see a flashin

rectan

le on the display. The rectan

le remains until the

switch to the primary system is complete.

TIPS FOR YOUR COMFORT AND SAFETY

Don't cradle the handset!

Prolon

ed use of the handset can lead to neck, shoulder, or back discomfort,

especially if you cradle the handset between your ear and shoulder. If you

use your phone a lot, you may find it more comfortable to use a headset.

See the section on headset usage elsewhere in this guide for more

information.

-4-

Protect your hearing

Your phone has a control for ad

ustin

the volume of the handset receiver or

headset. Because continuous exposure to loud sounds can contribute to

hearing loss, keep the volume at a moderate level.

Angle the phone for easier viewing

The stand built into your phone tilts to give you a better view of the keys.

To tilt your telephone for better viewing:

1. Press the release tabs on thes sides of the stand.

2. Hinge the two front hooks and snap the two back hooks of the stand into

either the upper or lower notches on the back of the phone.

-5-

CUSTOMIZING YOUR PHONE

Ringer Control

To adjust the Ringer Volume while the set is ringing:

zPress , .

To adjust the Ringer Pitch while the set is idle:

1. Press SUPERKEY.

2. Press # until "Ringer Adjust?" appears.

3. Press *.

4. Press *.

5. Press , .

6. Press #.

7. Press SUPERKEY.

Handset Receiver Volume Control

To adjust the Handset Receiver Volume when you are using the

handset:

zPress , .

Speaker Volume Control

To adjust the Speaker Volume when making an on-hook call or when

listening to background music:

zPress , .

Display Contrast Control

To adjust the Display Contrast while your set is idle:

Feature Keys

To display information about a key:

1. Press SUPERKEY.

2. Press a personal key.

3. Press SUPERKEY.

-6-

Language Change

To change the display language:

1. Press SUPERKEY.

2. Press # until "Language?" appears.

3. Press *.

4. Press *.

5. Press # until the desired language appears.

6. Press *.

MAKING AND ANSWERING CALLS

Make a call

1. Lift the handset.

2. If you want to use a Non-Prime Line, press a Line Appearance key.

3. Dial the number,

-OR-

Press a Speed Call key

-OR-

Press REDIAL.

Answer a call

zLift the handset.

-OR-

Press the flashing Line appearance key and lift the handset.

Redial

To redial the last number that you manually dialed:

1. Lift the handset.

2. Press REDIAL.

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