Lexmark C910 Finisher User manual

Clearing paper jams

Using color

Maintenance

Troubleshooting

Administration

Printing

Index

www.lexmark.com

Lexmark C910

Paper handling

By carefully selecting print media and loading them properly, you should be able to avoid

most paper jams. If jams do occur, follow the steps outlined in this section.

To resolve the paper jam messages, you must clear the jammed area and then press Go to

clear the message and resume printing. The printer prints a new copy of the page that

jammed if Jam Recovery is set to On or Auto; however, the Auto setting does not guarantee

the page will print.

Identifying paper jam areas

See the diagram on page 2 for the path the paper travels through the printer and options, and

areas where jams may occur. The path varies depending on the paper source and output bin.

Clearing paper jams

Using color

Maintenance

Troubleshooting

Administration

Printing

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Lexmark C910

Paper handling

Click a message below for more information.

200 Paper Jam

Check Areas A,B

241 Paper Jam

240 Paper Jam

242 Paper Jam

243 Paper Jam

244 Paper Jam

249 Paper Jam

200 Paper Jam

Check Areas C

200 Paper Jam

Check Area F

200 Paper Jam

Check Area E

200 Paper Jam

Check Area D

T 5

T 1

T 2

T 3

T 4

Clearing paper jams

Using color

Maintenance

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Lexmark C910

Paper handling

200 Paper Jam

<x> Pages Jammed (Check Areas A-F, T1-5, MPF)

This message identifies the areas (A–F, MPF, or T1–T5) you need to check to remove the

paper or to clear the message. The display will alternate between 200 Paper Jam

<x> Pages Jammed and Check Areas A-F., T1-5, MPF:

Note: If there is a paper jam when you turn the printer on, the second line of the

200 Paper Jam message will be blank. To resolve the message, you must

clear all paper from the paper path.

Jam message Jam message

Check Areas A,B Check Area F

Check Area C Check MPF

Check Area D Check T1–T4

Check Area E Check T5

Clearing paper jams

Using color

Maintenance

Troubleshooting

Administration

Printing

Index

www.lexmark.com

Lexmark C910

Paper handling

Check Areas

A,B

This message indicates a paper jam in the transfer belt, fuser, or output roller area. To clear

areas A–B:

1Complete the steps to open the top cover.

Note: If you need instructions on how to open the top cover, see Opening the

top cover.

Photodeveloper

Clearing paper jams

Using color

Maintenance

Troubleshooting

Administration

Printing

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Lexmark C910

Paper handling

Warning: Never touch the photodeveloper drum on the underside of the toner

cartridge.

Note: The paper may be covered with unfused toner, which can stain garments.

2Remove any paper on the transfer belt.

If the paper source was the multipurpose feeder, check the area between the

multipurpose feeder and the transfer belt.

Warning: Do not use any pointed objects to remove the paper. This could cause

permanent damage to the transfer belt.

Transfer belt

Clearing paper jams

Using color

Maintenance

Troubleshooting

Administration

Printing

Index

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Lexmark C910

Paper handling

3Check the fuser area and top cover for additional jams.

If there is no jam in the fuser area or top cover, close the top cover and front door, and

then press Go. If a jam is present, continue with step 4.

Note: If you need instructions on how to close the top cover, see Closing the

top cover.

4Lift the fuser pressure release lever.

Clearing paper jams

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Lexmark C910

Paper handling

5Slowly pull the paper out of the fuser toward the inside of the printer.

Clearing paper jams

Using color

Maintenance

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Printing

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Lexmark C910

Paper handling

6Rotate the fuser pressure release lever down.

Note: The top cover will not close until the lever is in the down position.

7Check the top cover for additional jams.

If there is no jam in the top cover, close the top cover and front door. If a jam is

present, continue with step 8.

Clearing paper jams

Using color

Maintenance

Troubleshooting

Administration

Printing

Index

www.lexmark.com

Lexmark C910

Paper handling

Note: If you need instructions on how to close the top cover, see Closing the

top cover.

8Remove the jam from the top cover.

Clearing paper jams

Using color

Maintenance

Troubleshooting

Administration

Printing

Index

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Lexmark C910

Paper handling

9Close the top cover and the front door.

Note: If you need instructions on how to close the top cover, see Closing the

top cover.

10 Open the jam access door on the left side of the printer.

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