Lexmark C720 SERIES User manual

Using color

Paper handling

Maintenance

Troubleshooting

Administration

Printing

Index

Clearing paper jams 1

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Lexmark C720

Paper jam messages

The following table lists the paper jam messages. The message number indicates where the

paper jam occurred.

CAUTION! The inside of the printer may be hot. Allow the printer to cool before touch-

ing any internal components.

By carefully selecting print media and loading it properly, you should avoid most paper jams.

For more information on proper paper handling and avoiding paper jams, see Paper

handling.

Paper jam messages

Message To locate the jam… For details see…

201 Paper Jam Open the rear door 201 paper jam (rear door)

202 Paper Jam Open the top door 202 paper jam (fuser and output rollers)

230 Paper Jam Open the duplex unit top

door 230 paper jam (duplex unit top door)

231 Paper Jam Open the duplex unit lower

door 231 paper jam (duplex unit lower door)

24x Paper Jam Open the paper tray 24x paper jam (trays 1 or 2)

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Clearing paper jams 2

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Lexmark C720

When a jam does occur,the PaperJammessage appears and indicates the location of the

jammed paper. You must clear the paper from this area, but you must also clear all paper

from the entire paper path. The illustration of the paper path may help you. For paper

jams occurring in the duplex unit, see Clearing paper jams in the duplex unit.

Top output bin

Tray 1

Tray 2

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Clearing paper jams 3

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Lexmark C720

After you have cleared all the paper, close the printer rear door and top door, and then press

Go to clear the message.

The Jam Recovery setting in the Setup Menu determines whether the printer reprints the

jammed page. See Auto Continue for more information.

Note: If you feel you have cleared all the paper from the paper path, but the

paper jam message is still displayed, remove the paper trays and check for

jammed paper inside the paper tray cavity, replace the paper trays, open

and close the rear and top door, and then press Go.

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Clearing paper jams 4

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Lexmark C720

The following illustration identifies the printer jam number locations.

201

202

24x

231

230

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Clearing paper jams 5

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Lexmark C720

201 Paper jam (rear door)

1Pull the rear door release latch toward the rear of the printer.

CAUTION! The inside of the printer may be hot. Allow the printer to cool before touch-

ing any internal components.

Rear door release latch

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Clearing paper jams 6

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Lexmark C720

2Lower the rear door and carefully remove any paper from the back of the printer.

Rear door

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Clearing paper jams 7

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Lexmark C720

3Close the rear door.

4Press Go on the operator panel.

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Clearing paper jams 8

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Lexmark C720

202 Paper jam (fuser and output rollers)

Note: Paper jammed in the fuser rollers must be removed from the back of the

printer to avoid contaminating the fuser rollers with unfused toner.

1Carefully remove any jammed paper from the output rollers.

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Clearing paper jams 9

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Lexmark C720

2Pull the rear door release latch toward the rear of the printer and lower the rear door.

CAUTION! The inside of the printer may be hot. Allow the printer to cool before touch-

ing any internal components.

Rear door release latch

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Clearing paper jams 10

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Lexmark C720

3Slide the top door release latch toward the front of the printer.

4Lift the top door.

Top door release latch

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